Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
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Technology
Music City’s Hutton Hotel Adds Efficiencies to Multiple Departments with GoConcierge
the Hutton Hotel | October 13, 2016
Boutique Hospitality Made Easy with Web-based Application NASHVILLE—October 13, 2016—The Hutton Hotel, located in midtown Nashville, hosts some of the most well-known artists in the music industry, vacationers, conventioneers and others seeking a home away from home while traveling. Handling guest requests at this bustling 247-room boutique hotel is efficient thanks to GoConcierge, the lodging industry's leading guest service operations solution. GoConcierge is produced by Los Angeles-based GoConcierge.net. Concierge, front desk, PBX operations, sales, reservations and other departments all currently use GoConcierge, says La...
The One Thing You Can Control With TripAdvisor Reviews
ALICE | October 12, 2016
The influence of reviews on traveler's booking behaviors is well established. Some 95% of travelers consult reviews before making a purchase. And data from TripAdvisor reveals almost all of their visitors consult some 6-12 reviews before purchasing a trip. Review sites' direct impact on a hotel's bottom line has also been well documented. One recent study by Cornell University found that if a hotel increased its review score by 1 point on a 5-point scale, it could increase its prices by 11.2 percent without sacrificing occupancy or market share. TripAdvisor is the undisputed king when it comes to online hotel reviews. The site reaches o...
Nine Ways to Build Trust and Win the Sale
Dr. Dennis Rosen | October 12, 2016
by Dr. Dennis Rosen What are you doing to build trust in the mind of your customers? Building trust is one of the best ways to increase sales of product and services. This is particularly true if you are selling professional services such as insurance, financial management, accounting or legal services, or selling business to business. Basically, success in these fields requires that you sell yourself to sell your products. And selling yourself involves development of customer trust in you as an individual and in your recommendations. All sales people can talk about how good their company is, their client list and provide references. De...
The Complete Guide to Choosing the Right Website CMS Technology, a New eBook Just Launched by HeBS Digital
HeBS Digital | October 12, 2016
New York, NY – October 12, 2016 – A hotel website needs to be so much more than a pretty face for the property; it needs technology powering it that is built to drive direct hotel bookings. A successful hotel website must incorporate the right balance of excellent design, state-of-the-art website CMS (Content Management System) technology, robust merchandising capabilities and engaging visual and textual content, while providing optimum user experience from top to bottom. Created by HeBS Digital, The Complete Guide to Choosing the Right Website CMS provides hoteliers with concrete ways to evaluate this crucial website techno...
Hidden Gems Uncovered: TrustYou Reveals the 10 Most Underrated Hotels in the US
TrustYou | October 12, 2016
Data Compiled from Online Reviews Showcases Hotels With Tremendous Guest Experiences Munich, San Diego, 12 October 2016 – TrustYou (www.trustyou.com), the world's largest guest feedback platform, today released its first annual list of the most underrated hotels in the US. The list identifies and highlights less frequented hotels with outstanding Trust Scores in popular destination cities. Trust Scores are based on ranking of more than 100 categories that consumers might discuss in online reviews. These range from responsiveness of guest services teams through cleanliness, and include a variety of amenities. In the inaugural list,...
The William Vale Installs Aptech Computer Systems
Aptech Computer Systems, Inc. | October 12, 2016
Brooklyn's Newest Full-Service Hotel Implements Profitvue® Enterprise Back Office Pittsburgh, PA – October 12, 2016 – Aptech Computer Systems announced that The William Vale, in Brooklyn NY, installed Profitvue to manage financial processes and property accounting. The visually-striking 183-room William Vale is a new-build property that opened in summer 2016. Aptech is the leading provider of hospitality software for business intelligence, budgeting, and enterprise financial accounting. Click here for more on Aptech's products and services. "We installed Profitvue to manage pre-opening accounting in December 2015 and us...
Introducing the “Shared Workspace Hotel”
Alex Shashou | October 12, 2016
Getting Inspired by West Elm's Entry into Hotels By Alex Shashou, President & co-founder of ALICE It's no longer just about heads in beds. Every hotel needs a reason to exist today - a differentiator that attracts guests - which is why we're seeing an increasing number of lifestyle hotels. Yet I still find myself wishing a new category of hotel existed…what I'll call the "shared workspace hotel." As West Elm unveils a new type of hotel, Equinox starts its own hotel line and every brand under the sun joins the boutique and lifestyle hotel game, I'm still left wanting a new type of hotel that suits...
StayNTouch® Reveals Four Proven Hacks for Hotels to Capitalize on OTA-Generated Bookings
October 11, 2016
New e-book highlights best practices for Hotels to leverage the business they win from OTAs to achieve more revenue and turn these guests into returning customers Bethesda, MD (October 11, 2016) – A new e-book, "Four Proven Hacks for Hotels to Capitalize on OTA-Generated Bookings," has been released by mobile hospitality technology leader StayNTouch®. The insightful guide was developed based on decades of industry experience and addresses one of the most critical areas of thought leadership – best practices for hotels to leverage the business they win from OTAs to achieve more revenue from them and turn these guests into...
Victor’s Residenz-Hotels Teams with Cross-Tinental to Migrate and Run Its Core Applications in the Cloud by Implementing WindsurferCRS (SHR) and Due
Cross-Tinental | October 11, 2016
Cross-Tinental has been selected by Victor's Residenz-Hotels, as its strategic technology provider. The transformation has twin pillars – a new Central Reservation System (CRS) and a new Revenue Strategy solution. Cross-Tinental will bring its partnership with some of the best Hotel technology companies in the world, and its European Hotel market expertise, to help Victor's Residenz-Hotels implement a new e-commerce and Revenue Strategy based on distribution flexibility and fully revenue optimization. "We are very happy to announce this agreement with Victor's Residenz-Hotels, one of the premier hotel companies in Germany, said Da...
Now Available: Q4 2016 Edition of HeBStrategy, HeBS Digital’s Hospitality Digital Technology & Marketing Strategy Whitepaper
HeBS Digital | October 10, 2016
New York, NY – October 10, 2016 – To help hoteliers better understand the most important hospitality technology and digital marketing news from Q3 and the biggest factors that should be shaping their strategy for the last quarter of the year, HeBS Digital created the Q4 Edition of HeBStrategy: Hospitality Digital Technology & Marketing Strategy Whitepaper. Download the HeBStrategy Q4 2016 Edition to learn about: Notable Events: With OTA revenues projected to surpass brand.com this year, hoteliers faced a budgeting season with more at stake than ever. On top of this, Airbnb continued to steal market share from tradition...
JMBM’s Global Hospitality Group® Announces EB-5 Financing and Closing of Two Recent Deals for Great Wolf Resorts and Wurzak Hotel Group
Jim Butler | October 10, 2016
By Jim Butler and the Global Hospitality Group® Hotel Lawyers | Author of www.HotelLawBlog.com Los Angeles—The Global Hospitality Group® of Jeffer Mangels Butler & Mitchell LLP is pleased to announce the recent closing of two hotel deals for their clients, Great Wolf Resorts and Wurzak Hotel Group. Jim Butler, Chair of the Global Hospitality Group®, and David Sudeck, a senior member, led the transactions and associated EB-5 financing. Great Wolf Resorts recently closed the purchase of property in LaGrange, Atlanta, for a resort that will include a 93,000 square foot water park, several restaurants, and 456 suites. ...
Promoting Local Experiences Might Lead to More Direct Bookings
John Smallwood | October 7, 2016
By John Smallwood Promoting local experiences might lead to more direct bookings. If you have 60 seconds, I have 300 words that might help at the NOI line. For many people, going on vacation has become about far more than finding a hotel with the best facilities, rooms and amenities. Increasingly, travelers are prioritizing authentic experiences and local encounters in the destination they visit. This is clearly illustrated by the success of AirBnB. These experiences often translate into simple but rewarding moments: finding a hip live music venue, a trendy gourmet coffee shop, a quirky art gallery, or a little-known restaurant that loc...
Group Booking Pace Provides Longer-Term Opportunities for Hoteliers
TravelClick, Inc. | October 6, 2016
Eighteen of Top 25 North American Markets Show Committed Occupancy* Increases Compared to August 2016 NEW YORK – October 6, 2016 – Hoteliers in major North American markets can look forward to an improved group booking pace beginning at the end of 2016 and continuing into 2017, demonstrating its value in capturing incremental business as hoteliers prepare for the New Year. At the same time, hoteliers are experiencing healthy increases in both transient leisure (individual reservations that are made by leisure travelers) and group bookings in the third and fourth quarters of 2016, according to new data from TravelClick's Sept...
Registration Now Open for Europe’s Second Annual Revenue Strategy Forum – 7 November, Amba Charing Cross Hotel, London
Duetto | October 6, 2016
Hosted by Duetto, Hotel Industry Experts from Across the Continent to Discuss Revenue Strategy, Distribution, and Preparing for a Possible Industry Downturn London, 6 October, 2016 — As the international travel community prepares to gather at the World Travel Market just a few miles away, hospitality innovators and brand executives from companies such as NH Hotels, citizenM, Google and HVS will convene 7 November at the Amba Charing Cross Hotel for the second annual Revenue Strategy Forum (RSF), a spirited discussion and networking event focused on how hotels can create value in a rapidly evolving marketplace. RSF is a thought le...
HeBS Digital Asks Hoteliers: How Can Your Property Boost Direct Revenues 25%, Guaranteed?
HeBS Digital | October 6, 2016
New York, NY – October 6, 2016 – With occupancies flat this year and even projected to decline in 2017 due to increased supply in most major markets and competition from non-traditional suppliers (Airbnb), and hotel operation costs increasing, HeBS Digital wants to help hoteliers see revenue increases year-over year in the only way possible: by lowering distribution costs. How much is 25% of more revenue? Hoteliers that use the 'Revenue Boost Calculator' to find out will also receive a complimentary Book Direct Action Strategy Plan. HeBS Digital, the firm that helps hoteliers drastically increase direct bookings and lower ov...
TrustYou Expands The World’s Largest Guest Feedback Platform with Fully Integrated Real-Time Messaging
TrustYou | October 6, 2016
Launches TrustYou Messaging to Incorporate Real-Time Guest Feedback and Thereby Completes the Guest Feedback Cycle Within One Platform Munich, 6 October 2016 - TrustYou, the world's largest guest feedback platform, today announced the launch of TrustYou Messaging. This real-time guest messaging service is based on the technology provided by Checkmate, a company acquired by TrustYou earlier in 2016. The integration into the guest feedback platform enables hotels to operationalize and benefit from guest feedback at every point in the traveler's journey: while searching and booking before the stay, during the on-site experience, and af...
Artificial Intelligence and Machine Learning: What will be the Impact on The Travel Industry?
Alan E. Young | October 5, 2016
by Alan E. Young There has been a great deal of "news" in our industry regarding the implementation and adoption of artificial intelligence (AI) within the travel industry. How will this happen and what will the adoption rate look like? More importantly, in a service based industry, what percentage of travelers will be open to this new wave of technology and who will dismiss it? The emergence of cloud and cluster technology enables the wide implementation of AI and Machine Learning. One of the most obvious choices for this new technology to be adopted is within the B2B framework of our industry. Revenue Management platforms that are bei...
Intelity Introduces ICE Guest Engagement Software at French Leave Resort
French Leave Resort | October 5, 2016
New mobile hotel technology by Intelity allows luxury Bahamian resort to better serve guests, while increasing revenue and operational efficiency. ORLANDO, Fla. – October 5, 2016 – Hospitality technology innovator Intelity is bringing its ICE guest engagement SaaS platform for hotel room tablets and hospitality mobile app technology to French Leave Resort, managed by Shaner Hotels and launching as part of Marriott's Autograph Collection in the Caribbean this December. French Leave Resort, located on the lush Bahamian island of Eleuthera, is Intelity's second partnership within the Autograph Collection portfolio, with the fir...
PXP Announces EMV Payment Processing Interface with Maestro PMS
PXP Solutions | October 5, 2016
Interface with International EMV Processor PXP Automates Secure Card Approval for Maestro PMS UK Clients October 5, 2016 – International card payment processor PXP Solutions and Maestro PMS announced general availability and implementation of a new EMV automated Chip and PIN approval interface. The interface enables Maestro PMS hotel management software clients that use, or wish to use, PXP services to accept and automatically process guest Chip and PIN cards for more efficient guest service. PXP's payment technology is used by over 2,000 merchant locations in 27 countries worldwide. Its customers, mainly from retail and hospitali...
EB-5 Regional Center Program Extended Until December 9, 2016 by Continuing Resolution
Jim Butler | October 5, 2016
By Jim Butler and the Global Hospitality Group® Hotel Lawyers | Author of www.HotelLawBlog.com Déjà vu all over again? Last Thursday, President Obama signed the Continuing Resolution, or CR, passed by Congress for the principal purpose of avoiding the shutdown of the Federal government by continuing to fund government operations and most of its agencies at 2016 levels through December 9, 2016. It is hoped that at that time, Congress and the President will be able to agree upon the budget for the entire fiscal year ending September 30, 2017. As last year, the Continuing Resolution is a temporary solution, continuing fun...
The Most Underprioritzed Hotel Management Technology
ALICE | October 4, 2016
By Alex Shashou Guest request management, or as some call it, guest experience management, is an important part of hotel management because it underpins guest service. Yet hotels often fail to prioritize request management with the right technological tools. Before digital communication, request management was already a challenge. But as digital communication channels have proliferated, guest request management has become commensurately more complex. Today's guests can request services, information or amenities in person, over the phone, by email, via mobile app, or through social media. Text messaging and other messaging services also ...
“Are You Hurt or Injured?” Assessing Your Current Career Situation
Matt Peterson | October 4, 2016
By Matt Peterson The start of this college and professional football season reminded me of a semi-cult football classic, "The Program." In this coming-of-age movie the head coach pushes a college football team to do whatever it takes to win. At one point, a key player goes down with an injury and the coach asks the pivotal question, "Are you hurt or are you injured?" He goes on to explain, "if you're hurt, you can still play. If you're injured, you can't." This film inspired me to make a connection between one's career path decisions and the "hurt or injured" distinction from the m...
The Hoteliers Wake-Up Call
October 4, 2016
By Jos Schaap, CEO, StayNTouch The Wake-Up Call Alarm bells are ringing everywhere as new technology permeates the hotel industry in a big way. Hoteliers, at times, have tried to turn a blind eye to transformative change due to the old saying "If it is not broken, why fix it?" Well, technology is moving so quickly that embracing this change has to happen, and it has to happen now. Social has brought about a tremendous amount of change in the hoteliers' world. Most importantly, it has increased awareness of the hotel and its products as well as truly involving the guest in a conversation. Hotels are constantly being bombarded with feedba...
Live! Casino & Hotel Moves to Cloud with Infor Hospitality Management Solution
Live! Casino & Hotel Maryland | October 4, 2016
Infor HMS Selected to Modernize Hotel and Casino Operations NEW YORK – Oct. 4, 2016 – Infor, a leading provider of beautiful business applications specialized by industry and built for the cloud, today announced that Live! Casino & Hotel, one of the largest commercial casinos in the country, has entered into an agreement with Infinium Software, Inc., an Infor subsidiary, to implement Infor Hospitality Management Solution (HMS), which will be used to promote superior guest experience in their casino, their Live! Lofts, and at their new flagship Live! Hotel, which recently began construction. Live! Casino & Hotel, loca...
