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Technology
HeBS Digital’s smartCMS® Website Technology Wins World Travel Award and Voted North America’s Leading Travel Merchandising Solution Provider 2016
the World Travel Awards | October 3, 2016
New York, NY – October 3, 2016 – The people have spoken, and HeBS Digital is honored to announce that their innovative smartCMS® website technology has received the World Travel Award for North America's Leading Travel Merchandising Solution Provider 2016. This recognition designates HeBS Digital as creators of one of the most innovative website technology platforms in the world, and a leader in hospitality digital marketing technology. World Travel Awards (WTA) was established in 1993 to seek out and reward the very best travel organizations in the world – those brands pushing the boundaries of excellence and ...
Duetto to Provide Revenue Strategy Solutions for Grupo Hotelero Santa Fe
Duetto | October 3, 2016
GameChanger Brings Open Pricing and Better Decision-Making Analytics to Krystal Hoteles Properties Totaling More than 3,000 Rooms Throughout Mexico, as Duetto's Latin American Expansion Continues New York, October 3, 2016 – Duetto, the market leader in hotel profit optimization technology, announced today that it will implement GameChanger, its Revenue Strategy solution, for Grupo Hotelero Santa Fe, one of Mexico's fastest-growing hotel chains, bringing new insights on pricing and demand to a dozen hotels encompassing more than 3,000 rooms under the Krystal Hoteles brand. Grupo Hotelero Santa Fe is known for superior locations, ex...
Agilysys Announces Latest Version of Its Industry-Leading Stratton Warren System for Inventory and Procurement
Agilysys | September 29, 2016
Made-for-Hospitality Solution Includes Enhancements that Streamline Efficiency, Increase Revenue and Improve Compliance ALPHARETTA, GA. — Sept. 29, 2016 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced the latest version of its award-winning Stratton Warren System (SWS) inventory and procurement solution. SWS v9.1 includes a number of innovative enhancements designed to boost efficiency, increase revenue and improve compliance. Supporting a strategic procurement strategy, SWS is designed to improve productivity while reducing labor cost...
C&J Bus Lines Keeps Airport-Bound Clients Informed with Flyte Systems®
C&J | September 29, 2016
Luxury Motorcoach Company Implements FlyteBoard Real-Time Airline Information in Three Terminals Portsmouth, NH – September 29, 2016 – C&J Bus Lines, one of New England's premier transportation providers, installed FlyteBoard flight information displays at three of its terminals. C&J operates scheduled intercity motorcoach services from New Hampshire and Massachusetts seacoast to Boston's South Station, Boston Logan Airport and New York City. Flyte Systems is the leading provider of cost effective airport travel and flexible digital signage property information. The company delivers displays and digital signage c...
Get out of Your Blog Fog – 5 Reasons You Should Be Blogging for Your Hotel Now
Cory Falter | September 28, 2016
By Cory Falter There's no doubt about it, in today's online-centric world if you aren't blogging then you're simply pouring revenue down the drain. Business blogging is essential, your business blog is a place to share insights, current events and general useful information. Invest in a content publication strategy starting with a blog, and reap the rewards. Search visibility, leads, sales and so much more will improve with a successful blog. To help drive home our point, here are our top 5 reasons why blogging is essential. REGULAR BLOGGING FOR HOTELS DELIVERS…. New Search Engine Ranking Heights How are you supposed to attract f...
Hotel Live Chat Best Practices and Etiquette for a Better Hotel Guest Experience
Lodging Interactive | September 28, 2016
PARSIPPANY, NJ - September 28, 2016 Lodging Interactive, the leading digital marketing and social media engagement agency exclusively serving the hospitality industry, puts out its top 5 tips for hotel Live Chat Best Practices. While the traveler begins to explore the endless possibilities for that perfect hotel stay, they will search sites that have the most appealing visuals and the easiest, quickest responses to their questions. This initial emotional connection becomes the hotel's opportunity to tap into the traveler's journey and 'wow' that prospective guest into choosing your hotel. With the right approach and tools, hotels could ...
Century Park Hotel LA Creates Mobile Guest Experience with Intelity
Intelity | September 28, 2016
A partnership between Intelity and Century Park Hotel LA has been announced to bring mobile guest service technology to the property for the first time through a new hotel app and in-room tablets. LOS ANGELES – September 28, 2016 – Hospitality software developer Intelity is announcing a new partnership with Century Park Hotel LA that will introduce both the ICE Bedside and ICE Mobile SaaS platforms for a complete mobile hotel guest experience through in-room touchscreen tablets, as well as guests' personal iOS and Android mobile devices. The boutique West Los Angeles hotel already offers its guests a variety of hospitality t...
TravelClick Named Top Agency Across All Industries with 29 Wins at Web Marketing Association’s 2016 WebAwards
TravelClick, Inc. | September 28, 2016
TravelClick Connects Global Hoteliers to Guests through Best-in-Class Web Solutions NEW YORK – September 28, 2016 – The creative designers at TravelClick, a global provider of innovative cloud-based solutions that enable hotels to grow revenue, received the "Top Agency" award at the Web Marketing Association's 2016 WebAwards, an honor that's reserved for interactive firms with consistently outstanding development. As part of this, the designers, who are part of TravelClick's Web Solutions team, also received 15 "Outstanding Website" and 14 "Standard of Excellence" awards in the Hotel and Lodging category for website developm...
TravelClick’s Demand360® Enhances IDeaS Advanced Revenue Management Solutions, A First-of-Its-Kind Integrated Solution
TravelClick | September 28, 2016
IDeaS' advanced revenue management systems combine TravelClick's Demand 360® market intelligence product to further optimize hotels' pricing and revenue strategies Minneapolis, Minn. – September 28, 2016 –TravelClick, a global provider of data-driven solutions that enable hotels to maximize their revenue, and IDeaS Revenue Solutions, the leading provider of revenue management software solutions and advisory services, today announced that TravelClick's Demand360® customers are now able to integrate their subscription data into IDeaS systems to allow forward-looking data that power revenue management strategies. This ...
Latest Version of InfoGenesis® POS Offers EMV, Mobility Innovations, Enhanced User Features and Improved Wireless Network Performance
Agilysys | September 28, 2016
Agilysys Continues to Expand its Award-Winning Enterprise POS Mobility Offering ALPHARETTA, GA. — Sept. 28, 2016 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced the latest version of its award-winning InfoGenesis® POS. Approved earlier this month by the Nevada Gaming Control Board, InfoGenesis POS v4.4.8 continues to demonstrate Agilysys' hospitality solutions leadership, with support for EMV and a set of innovative enhancements designed to boost efficiency, improve the user experience and increase revenue. InfoGenesis POS is Agily...
Duetto Introduces ScoreBoard, the Hotel Industry’s First Revenue Intelligence Platform
Duetto | September 28, 2016
San Francisco, September 28, 2016 —Duetto, which delivers the hotel industry's most powerful Revenue Strategy solutions, is now offering an application that provides even greater insight into revenue and performance, helping hotels and casinos move beyond spreadsheets to better manage and grow their business on property and across entire portfolios. The new product, ScoreBoard, integrates seamlessly with property management systems to enable hoteliers to compile and centralize up-to-the-minute reports on performance data and forecasts, display custom reports in minutes and deliver big-picture insights across an entire company with...
StayNTouch Partners with Lightspeed to Integrate Cloud-Based PMS and POS Solutions
Lightspeed | September 28, 2016
Bethesda, MD – September 28, 2016 – StayNTouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels, is very happy to announce a new integration between Rover™, its Cloud-based property management system (PMS) and Lightspeed's Cloud-based restaurant point-of-sale (POS) system. The new two-way interface allows hotel restaurants to communicate guest and billing information between the hotel's POS and the restaurant's POS. Lightspeed's Restaurant POS, is a mobile, end-to-end restaurant management platform that provides everything from efficient table-side ordering and employee management to ...
5 Ways for Hotels to Counter Growing Pressure from Review Sites, the Sharing Economy and the Expanding Technology Stack
ALICE | September 27, 2016
Hotels are under increasing pressure to evolve. Review sites, the sharing economy, and even the rise of dedicated hotel technology are making adaptability a hotel's most valuable asset. Here's five ways hotels can respond. With TripAdvisor's growing impact on bookings, hotels are under a microscope like never before Guests are evaluating and sharing service observations publicly, divulging insights that previously lived anonymously in the hotel's review systems and on paper rating cards. Because some 80% of guests consult 6-12 TripAdvisor reviews before booking, these ratings now have a direct bearing on ADR. Previously, a hotel's marke...
Hotels Must Implement Time-Sensitive Technology to Revive the Guest Experience
y!kes | September 27, 2016
Traveler's have a distinct sense of urgency when they arrive at a hotel. The urge to begin vacation immediately preoccupies their mind enticing them to rush to the next part of their trip. Why do so many individuals feel this way? No one will ever be able to get the time back that they spent waiting. Waiting can occur in many different dimensions: at check-in, for room service, and even time spent looking at local restaurants and their menus. Technology has been able to change or enhance the interactions that occur between the hotel and guests in these situations, but have not reached full usage across the industry. For example, mobile ...
Motor City’s Group 10 Management Puts Guest Security First with dormakaba Door Locks
Group 10 Management | September 27, 2016
Professional Service, Reliable Products, Competitive Prices Drive Decision for Saflok and ILCO Guest Door Locks September 27, 2016 – A reliable, secure guestroom door key and lock system is essential to smooth hotel operations. Owner operator Group 10 Management based just outside Detroit understands this. Group 10 has 30+ years of hotel experience with the largest brands. "Guest security and hotel operations are dependent on door lock operations," said Frank Altawil, area manager for Group 10. "We are a family business. When we sell a room we are welcoming that guest into our property and we want them to be secure. We trust Saflo...
The Mill Casino Hotel & RV Park Looks to Agilysys to Boost Efficiency and Expand Operations
Agilysys | September 27, 2016
Longtime Gaming Customer Expands Agilysys Partnership with Property Management and Point-of-Sale Systems ALPHARETTA, GA. — Sept. 27, 2016 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that The Mill Casino Hotel & RV Park in North Bend, Ore., has selected Visual One® PMS and InfoGenesis® POS to enhance efficiency and guest service at the 203-room property. Owned by the Coquille Indian Tribe, the organization is a longtime user of Agilysys' Stratton Warren System (SWS), a leading gaming industry solution for comprehensive i...
Hotel AG Announces Recent Closings
Hotel AG | September 27, 2016
ATLANTA – September 27, 2016 – Hotel AG announced today that in the last several weeks the firm closed a number of hotel transactions. These included a Residence Inn, Hampton Inn and Fairfield Inn in Hazelton, Pennsylvania; a Staybridge Suites in Myrtle Beach, South Carolina; the 13-story Holiday Inn Downtown in Memphis, Tennessee; and a 256-room, full service hotel in Harrisburg, Pennsylvania. Brad Sinclair, a partner with the firm, remarked, "The public hotel companies and the public debt markets (CMBS) are clearly the bellwether of the hotel real estate industry. The market indicators today are showing sound economic stab...
HeBS Digital Awarded Four Travel Weekly Magellan Awards for its Best-of-Breed Design, Technology and Ability to Drive Direct Online Bookings
RLHC | September 26, 2016
New York, NY (September 26, 2016) – The Travel Weekly Magellan Awards have recognized HeBS Digital and four of its clients with awards for website design, multichannel marketing campaign results and Dynamic Rate Marketing technology. From design to marketing to services, the Travel Weekly Magellan Awards honors the best in travel and salutes the outstanding travel professionals behind it all. The firm that has helped hoteliers drastically increase direct bookings and lower overall distribution costs has received the following Gold and Silver Magellan awards: Gold Magellan Awards: Red Lion Hotels & Resorts: Make 2016 #Worthit...
How Hotels Can Use Urgency Like the OTAs to Drive Bookings
Tris Heaword | September 26, 2016
By Tris Heaword Many people have a natural tendency to procrastinate, choosing to put things off until the very last minute. But in the world of e-commerce, brands work tirelessly to convince customers that delaying a buying decision isn't a good thing. This is something commonly achieved by creating a sense of urgency. Studies conducted by internet-based research lab MarketingExperiments have found that urgency can have a huge influence on conversion rates. One of their tests resulted in a staggering 992% sales uplift. So why can urgency have such influence on buying behavior? Without it, customers know they can delay a purchase, confi...
IDeaS Integrates TrustYou’s Review Data to Improve Revenue Performance
TrustYou | September 26, 2016
Munich, 26 September 2016 - TrustYou, the world's largest guest feedback platform, now provides its extensive review data to IDeaS Revenue Solutions, the leading provider of revenue management software solutions and advisory services. By integrating TrustYou's data into IDeaS Revenue Management System (RMS), hotel clients are offered additional insights based on guest feedback to factor in when managing their hotel pricing. TrustYou's reputation management features are conveniently incorporated into IDeaS RMS to analyze review data to support, compare, and evaluate the overall hotel revenue management along with feedback data. As almost...
Hoteliers Stay Ahead of Rapidly Changing Industry at Revenue Strategy Forum Hong Kong, Co-Hosted by Duetto and Hotel ICON
Duetto | September 23, 2016
Attendees network to learn latest data-driven strategies for protecting revenue and profit Hong Kong — Revenue Strategy Forum (RSF) Hong Kong brought together more than 100 revenue management innovators, hotel executives and thought leaders from one of Asia's most prestigious hospitality schools to share best practices for thriving in an increasingly complex distribution landscape. Co-host Hotel ICON welcomed RSF Hong Kong back for its second year and accommodated an expanded lineup of speeches, networking and hands-on educational sessions. Programming focused not only on top-line growth but also on managing customer acquisition c...
What’s up With All the New Hotel Brands and What Does It Mean to You?
Bob Braun | September 23, 2016
By Jim Butler and the Global Hospitality Group® Hotel Lawyers | Author of www.HotelLawBlog.com Have you noticed the explosion of new brands from hotel companies over the past few years? At JMBM, we do a lot of work with branding through license agreements, management agreements and other arrangements. So we asked my partner Bob Braun to give us some insights on what this is all about and what significance it has. Here are Bob's thoughts, along with some practical advice on what owners and developers should do in this situation. Hotels – Brand Expansion or Brand Explosion? by Bob Braun, Hotel Lawyer Consumer oriented companies ...
Automating Travel Plans: The Impact of Google’s New Travel App on Hoteliers’ Strategies
the Author and HeBS Digital | September 23, 2016
By Megan Harr Earlier this week, Google launched further into the world of travel with the release of Google Trips, a smartphone app that serves as a personalized tour guide. The app, which is available for Android or Apple devices, has the potential to shift travel data in a new direction by way of acting as a new front-end for existing information. By pulling data from Google Maps, Flights, and Places and marrying that information with travel information stored in your e-mail, Google is encouraging habitual use and ultimately shifting the way travelers utilize relevant information on-the-go. Not only does the app store reservation det...
12 Reasons Travel and Hospitality Brands Should Boost Their B2B Content Marketing in 2017
Alan E. Young | September 22, 2016
By Alan Young It's hard to believe that summer is just about over and we are entering the homestretch of 2016 --and planning time for 2017. I am sure you already see the paradigm shift in the travel and hospitality technology industry ---and it is truly tougher than ever to break through the noise. There's a reason why CMOs at the largest tech brands report that content marketing is the second most important initiative, only behind measuring ROI. In fact, 75% of marketers are increasing investment in content marketing in 2017. These days, if you want your business to succeed, it's not enough to just produce and deliver your product &nda...
