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Technology
StayNTouch® Releases New Must-Read E-Book For Hotels Challenged by Limitations and Complexities of Traditional PMS Systems
StayNTouch, Inc. | September 8, 2016
Leading mobility platform explores how mobile hotel management solutions reduce operational costs, deliver extraordinary guest experiences and supercharge business outcomes Bethesda, MD (September 8, 2016) – In their continuing effort to give Hotels the tools they need to drive guest loyalty and stay ahead of the competition, StayNTouch® today announced the release of a new e-book titled "The Hotel Property Management Systems Revolution: Reshaping the Future of Hotel Service, Guest Engagement & Staff Efficiency". The 21-page guide, available for free download at http://connect.stayntouch.com/hotel-pms-revolution...
Noble House Hotels & Resorts Boosts Business Intelligence with Revenue Management Tools from The Rainmaker Group
Rainmaker | September 8, 2016
Hospitality business intelligence platform from market leader in profit optimization brings competitive advantage to high-end hotel management group ATLANTA, GA – September 8, 2016 – Noble House Hotels & Resorts (Noble House), a hotel ownership and management company operating award-winning, upper segment boutique hotels across the country, has optimized its revenue management practices with the selection and use of The Rainmaker Group's revintel business intelligence platform. Noble House began using the revintel solution in its two Jackson Hole, Wyoming locations in August of 2014, with recent implementation across all...
The Smart Hotelier’s Guide to 2017 Digital Marketing Budget Planning
the Authors and HeBS Digital | September 8, 2016
By Max Starkov and Mariana Mechoso Safer According to Morgan Stanley Research, the OTAs are about to collect over $16 billion in commissions this year. OTA revenues are projected to surpass hotel website revenue even for the top hotel brands, unlike the other main travel sectors airlines, car rental and cruise lines, where OTAs are losing market share to direct bookings (PhoCusWright). How are we letting this happen in our industry? Hoteliers who are under-investing in digital technology and marketing and not optimizing their distribution channel mix are increasingly over dependent on the OTAs. The Smart Hotelier's Guide to 2017 Digital...
Cloud5 Communications Appoints Mark Holzberg as Chief Commercial Officer
Cloud5 Communications | September 7, 2016
Appointment Positions Company for Technology Growth and Expansion CHICAGO (September 7, 2016) – Cloud5 Communications, a leading provider of unified network communications, HSIA, and guest engagement solutions with over a million hospitality users, today announced that it has tapped hospitality industry change agent Mark Holzberg as its Executive Vice President and Chief Commercial Officer. Holzberg has overall executive management responsibility for Cloud5's technology business as well as corporate marketing and brand evolution across the Cloud5 organization worldwide. "Mark and I have worked together in the past and I'm thr...
Hotel Markets Coming into Balance as Demand and Supply Growth Rates Converge
CBRE Group, Inc. | September 7, 2016
U.S. Hoteliers Operate in a Low Inflation Environment Atlanta – September 7, 2016 – The magnitude of change in the major industry indicators is not pleasing U.S. hotel owners and operators. New development activity continues to accelerate, while growth in average daily room rates (ADR) has decelerated. The sluggish start during the first half of the year resulted in another downgrade by CBRE Hotels' Americas Research of its forecast for the entirety of 2016. "It has been very interesting dissecting the performance of the U.S. lodging industry during the first half of 2016," said R. Mark Woodworth, senior managing director of...
Cloud Technology: A Game-changer for the Hospitality Industry
| September 7, 2016
5 essential things to know about how cloud technology can streamline hospitality operations and change the dynamic between guest and staff SEPTEMBER 14TH, 1PM ET/10AM PT Sign Up Here Until recently, hospitality technology has been old, cumbersome, and expensive – or so the conversation goes. But newer technologies are providing innovative solutions to IT headaches – solutions that are faster, less risky and far more affordable and cost-effective. Hotels that have made the switch to Cloud technology are seeing a significant increase in monetary savings, greater operational efficiencies and the ability to deliver a more person...
Lodging Interactive Drives Direct Bookings with Fully Managed Live Chat Service for Hotels & Resorts
Lodging Interactive | September 7, 2016
PARSIPPANY, NJ - September 7, 2016 Lodging Interactive, the leading digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced the rollout of CoMMingle Live ChatSM the hospitality industry's first real time, fully managed live chat service for hotels and resorts. The industry launch follows a six-month BETA test and the hiring of a dedicated team of in-house, US based CoMMingle Live Chat agents. "CoMMingle Live Chat enables properties to offer website customer service and to assist consumers with real-time online direct sales support at the time of booking intent," stated Mr. DJ Va...
Seekda Acquires Regatta Travel Solutions
Regatta Travel Solutions LLC | September 7, 2016
Charlottesville, Virginia (September 7, 2016) – Regatta Travel Solutions announced today that it has been acquired by Seekda. Terms of the deal were undisclosed. Together, the two companies will focus on increasing direct booking volume for hotels through optimized meta-search and a powerful hotel booking engine. Seekda will also expand on Regatta's work with Destination Marketing Organizations (DMOs). Ashwin Kamlani, the Founder & CEO of Regatta Travel Solutions, has been appointed President of Seekda. His team will be expanding their offices in Charlottesville, Virginia over the next few weeks as they prepare to lead Seekda'...
Nashville’s Hutton Hotel Notifies Customers of Payment Card Security Incident Spanning the Period September of 2012 to June of 2016
September 6, 2016
NASHVILLE, Tenn., Sept. 2, 2016 -- Hutton Hotel values the relationship it has with its guests and understands the importance of protecting payment card information. After being alerted to a potential security incident by its payment processor, Hutton Hotel began an investigation of its payment card system and engaged a leading cybersecurity firm to assist. Findings from the investigation show that unknown individuals were able to install a program on the payment processing system at the Hutton Hotel designed to capture payment card data as it was routed through the system. The program could have affected payment card data—includi...
Measuring The Value of Forecasting Accuracy in Today’s Evolving Hotel Market
Aptech Computer Systems, Inc. | September 6, 2016
Automated Forecasting and Budgeting Gives Operators and Owners Tools to Effectively Optimize Profitability September 6, 2016 – The hospitality industry is expanding rapidly. Hotel companies break ground on new build projects every week. Many operators are renovating older properties and reopening them as new brands from Marriott, Hilton, IHG and others. This expansion is based on investor capital; and investors demand a return. How do management companies deliver this return? Profitability. "Forecasts provide extended vision to anticipate financial results on both top and bottom line, enabling hotel operators to make operational ...
TrustYou Publishes Free E-book: A Hotelier’s Guide to Designing Smart Guest Surveys
TrustYou | September 6, 2016
Munich, 6 September 2016 – Receiving and managing feedback is essential for hotels to improve operations, stay ahead of the competition, obtain valuable insights, and enable the best possible experience for their guests. TrustYou, the world's largest guest feedback platform and expert in sophisticated hotel technology, offers TrustYou Stars, a guest satisfaction survey solution that helps hotels collect more review content. In order to share valuable insights with hotels on how to set up effective surveys, TrustYou published the free e-book Designing Smart Surveys - A Hotelier's Guide to Soliciting Feedback, which is now avail...
Exploria Resorts Trusts dorma+kaba for Guest Security at 8 Sites
Exploria Resorts | September 6, 2016
Saflok RFID Locks Deliver Flawless Guest Experience; Keeps Guests Safe at Family Resorts September 6, 2016 – Exploria Resorts operates 8 properties from Orlando and New Smyrna Beach, Florida to Branson, Missouri and Gatlinburg, Tennessee. Each Exploria Resort is a destination for families that want a special vacation filled with unique experiences. Exploria properties offer white sand beaches, the natural beauty of the Great Smoky Mountains National Park, and the thrills of Orlando's world-renowned attractions with the comforts of a leisure getaway. One thing its properties have in common is Exploria's commitment to guest safety ...
Vizergy Digital Travel Marketing Selected as New Preferred Partner for Worldhotels
Vizergy | September 6, 2016
Bringing independent hotels revenue growth through greater online presence. Jacksonville, Fl. September 6, 2016 – Vizergy Digital Travel Marketing, a leading provider of online hospitality marketing, and Worldhotels, an international group of over 450 independent luxury and upscale hotels, proudly announce their partnership. Together, they will create a more robust, easier-to-navigate online relationship between independent hoteliers and their guests. Vizergy has been selected as Worldhotels' preferred vendor in the Americas, Asia Pacific, Europe and the Middle East, to power website design, analytics and strategic digital market...
Kimpton Hotels & Restaurants Completes Investigation of Previously Announced Payment Card Security Incident
Kimpton Hotels & Restaurants | September 1, 2016
Kimpton Hotels & Restaurants received a report on July 15, 2016 of unauthorized charges occurring on payment cards after they had been used by guests at the restaurant in one of our hotels. We immediately began to investigate the report and hired leading cyber security firms to examine our payment card processing system. Findings from the investigation show that malware was installed on servers that processed payment cards used at the restaurants and front desks of some of our hotels. The malware searched for track data read from the magnetic stripe of a payment card as it was being routed through the affected server. The malware pr...
The History of Direct Bookings – an Infographic
August 31, 2016
Direct bookings have never been more on hoteliers' minds than now. Triptease took a look at the history of direct bookings and all of the key events that helped shape this movement. ...
Maestro PMS Launches Personalized ResWave Internet Booking Enhancements at Users Conference
NORTHWIND Maestro | August 31, 2016
Personalized Loyalty-Based and Shoulder Rate Capabilities; Customizable User Experience Lets Bookers Add Stay Activities; Creates Tailored Event Itinerary with Confirmation August 31, 2016 – Maestro PMS, the leading provider of hotel management systems to independent operators, announced new direct booking enhancements to its ResWave internet reservations system. ResWave now creates a more personal user experience with features that include loyalty-based and shoulder-optimized rate capabilities, flexible reservation options to let guests add amenities, activities and events to their reservation, and online deposit payment posting...
Intelity Partners with Grupo Posadas for Enterprise App to Include Over 130 Properties
Intelity | August 30, 2016
Posadas has tapped Intelity to lead development of a new hospitality app that will initially encompass several distinct hotel brands. ORLANDO, Fla. – August 30, 2016 – Leading provider of hospitality guest engagement solutions Intelity announces it has been selected by Grupo Posadas S.A.B. de C.V., the largest hotel operator in Mexico, for an exclusive partnership that will see the creation of an enterprise app for several Posadas brands. At launch, the app will include four different hotel brands: Live Aqua, Grand Fiesta/Fiesta Americana, Fiesta Inn, and One Hotels. Posadas´s Vice President of Franchise Javier Barrera...
Is the Olympics Really Good for Tourism?
nSight | August 30, 2016
After the 24-hour news cycle ends and the athletes return home, is there tourism value for the Olympics host country? With the billions spent on hosting the games, it would be nice to say that there is a halo effect that goes beyond those two magical weeks of global competition. We can measure the impact of hosting the games by looking at the change in consumer travel behavior – specifically search for the host destination across travel websites. What's clear is that the Olympics Games were, in fact, good exposure for Brazil. Searches by travel consumers for Brazil on third-party sites like Expedia and TripAdvisor increased a sign...
Noble Investment Group Completes Renovation of Residence Inn Tampa Westshore Airport
Noble Investment Group | August 30, 2016
Atlanta, GA (August 30, 16) Noble Investment Group announced today the Residence Inn Tampa Westshore Airport has undergone the finishing touches of its latest renovation. The highly anticipated completion of this renovation includes upgrades to all hotel amenities, guest rooms, and meeting spaces. The Residence Inn Tampa Westshore Airport, located at 4312 West Boy Scout Boulevard, is minutes away from Tampa International Airport, luxury shopping at International Plaza, and great restaurants along Boy Scout Boulevard and within Bay Street Plaza. It provides crucial accommodations for the area's tourists who flock to the beaches, shopping...
Weakening Reservation Pace Continues into Final Summer Months
TravelClick, Inc. | August 30, 2016
New August Bookings Indicate Prolonged Decline in North American Markets NEW YORK – August 30, 2016 – Heading into the latter summer months, the pace of new bookings continues to decline, with new August reservation commitments falling -2.8 percent. However, committed occupancy* and average daily rates (ADR) for the fourth quarter of 2016 are showing signs of growth for both group and transient travel, according to new data from TravelClick's August 2016 North American Hospitality Review (NAHR). "We're beginning to see an emerging trend with prolonged weakness in new reservation commitments," said John Hach, TravelClick's se...
Rick Rausch to Lead RoamBOOST Growing Sales Effort
RoamBOOST | August 30, 2016
With expertise in Radio Frequency, Wireless Networks and Distributed Antenna Systems, Rausch will direct ongoing business development and oversee the RoamBOOST regional sales team Boston, Mass. — August 30, 2016 — With hotels coast to coast looking for cellular signal enhancement, RoamBOOST has selected Rick Rausch to direct the company's business development effort as Vice President of Sales – USA. Based in West Palm Beach, Fla., Rausch will oversee the RoamBOOST regional sales team as they continue to drive the company's fast-track to growth. RoamBOOST is a Distributed Antenna System (DAS) that distributes cell sign...
Duetto GameChanger Empowers Hotels, Casinos With Personalized Loyalty Pricing
Duetto | August 29, 2016
Breakthrough Revenue Strategy Solution Enables Properties to Differentiate and Grow Profits by Driving High-Value, Loyal Guests to Book Direct San Francisco, August 29, 2016 — Most major hotel brands have invested heavily in their loyalty programs to grow their revenues and fight off online travel agencies, but if their perks and static discounts are similar to those of every other brand, how do they create true loyalty? Duetto, the market leader in hotel profit optimization technology, has developed an answer: Personalized Loyalty Pricing, a breakthrough feature available with the Strategy and Casino editions of its revenue manag...
VISIT Lake Geneva Selects Regatta Travel Solutions to Power Booking Engine on VisitLakeGeneva.com
Regatta Travel Solutions LLC | August 29, 2016
Charlottesville, Virginia (August 29, 2016) – Regatta Travel Solutions announced today that VISIT Lake Geneva has selected Regatta Travel Solutions to power the booking engine on their official destination website, VisitLakeGeneva.com. Regatta will allow visitors to the destination website to easily book hotels and Bed and Breakfasts, and Vacation Rentals on the destination's official website. "Before we had even launched the booking engine, the Regatta team had come out twice to visit in person with our hoteliers," said Darien Schaefer, President and CEO of VISIT Lake Geneva. "They literally go door to door with people who speak ...
ALICE Concierge Delivers a Customized Solution at NYC’s Dream Downtown, Quickly Helping the Concierge Team Take Guest Satisfaction to New Heights
ALICE | August 29, 2016
NEW YORK, August 29, 2016 – In just a few months since adopting the new ALICE Concierge tool, guest services at Manhattan's 314-room Dream Downtown is better able to track guest requests, respond to them quickly using a single online platform, and spend their time where it is most valuable: taking care of guests' needs directly and personally. Since implementation in January, Dream Downtown has seen an average monthly increase of 43% in concierge requests, and a 36% increase in after-hours requests, all handled efficiently under the new system. ALICE Concierge leverages the power of technology to help hotel teams respond to guest ...
