Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
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Technology
New Personalization Capabilities to Boost Online Conversions
August 17, 2016
Vizergy – Digital Travel Marketing, a leading provider of online hospitality marketing, is celebrating the latest Personalization advancement to its already best-in-class Website Marketing Platform. A fully integrated Personalization product within the company's content management system (CMS) uses guest intelligence to create customized website content. Delivering extremely relevant, personalized content for travel shoppers is the key to creating meaningful customer experiences and boosting online conversions. The payoff for brands leveraging this technology is tremendous. According to Adobe "nearly two-thirds of companies using ...
2016 Hotel Performance Still Backed by the Power of Digital
TravelClick, Inc. | August 16, 2016
Online and Mobile Bookings Continue to Benefit North American Hotels NEW YORK – August 16, 2016 – Consistent with Q1 2016, hotel industry performance is continuing to strengthen, with Q2 2016 revenue per available room (RevPAR) increasing 3.8 percent year-over-year. According to data from TravelClick's North American Distribution Review (NADR; Q3 2016), bookings through online travel agents (OTAs), hotel company websites (Brand.com) and in-person travel agents (global distribution systems / GDS) experienced the most growth in bookings during the second quarter, once again highlighting the vast influence of online and mobile ...
Victoria Inn Hotel & Convention Centre Adapts to Mobile-Dominated Guest Lifestyles with ASSA ABLOY Hospitality Mobile Access
ASSA ABLOY Hospitality | August 16, 2016
Implementation of digital key access with VingCard Signature door locks and Visionline software ensures property's ability to meet evolving guest expectations. Stockholm– August 16, 2016 – The Victoria Inn Hotel & Convention Centre, a Winnipeg, Canada-based property offering 260 newly renovated guestrooms, has enhanced its security access and self check-in capabilities with the implementation of ASSA ABLOY Hospitality Mobile Access. This advanced new feature allows the property to adapt to the hospitality industry's rocketing demand for faster, mobile device-compatible self-service options. Along with the installation o...
With Summer in Full Swing, ALICE Empowers Concierges to Score the “Hottest Ticket in Town” for Guests
ALICE | August 16, 2016
New ALICE Concierge Technology Draws Rave Reviews from Hotel Concierges at 22 NYC Hotels and more than a Hundred Nationwide NEW YORK, August 16, 2016 – The hotel concierge no longer has to rely solely on pen and paper to keep her teams organized, and keep guests satisfied. ALICE Concierge, info.aliceapp.com, a new technology platform that empowers concierges to provide optimum guest service, offers the ability to track all guest requests and vendor information in one system. With vast functionality featuring reminders, itineraries, Google-like search, and text messaging with guests, hotel concierges can handle and respond to guest...
Visit Granbury Selects Regatta Travel Solutions to Power Booking Engine on VisitGranbury.com
Regatta Travel Solutions LLC | August 16, 2016
Charlottesville, Virginia (August 16, 2016) – Regatta Travel Solutions announced today that Visit Granbury has selected Regatta Travel Solutions to power the booking engine on their official destination website, VisitGranbury.com. Regatta will allow visitors to the destination website to book hotels and ultimately attractions and packages on the destination's official website. "I have worked in the DMO industry for a while, and it is unusual to find a partner like Regatta Travel Solutions that truly takes the time and goes the extra mile to provide the destination and the DMO's partners with the individual attention that they need...
HEI Hotels & Resorts Provides Notice of Data Breach
HEI Hotels & Resorts | August 15, 2016
HEI Hotels & Resorts ("HEI") recently became aware of a security incident possibly affecting the personal information of some customers who made payment card purchases at point-of-sale terminals, such as food and beverage outlets, at certain HEI managed properties. As a precaution, we are providing this notice, on behalf of our hotel property owners, to make potentially affected customers aware of the incident and call their attention to steps they can take to help protect themselves. We take the security of personal information very seriously, and sincerely apologize for any inconvenience or concern this incident may cause. What Ha...
Is Your Hotel Marketing Strategy More Like Tinder or Match.Com?
Cory Falter | August 14, 2016
by Cory Falter The strategy for finding success in the hospitality industry and using online dating apps is strikingly similar (believe it or not). For example, when considering marketing strategies you want to attract, convert, delight, and ultimately have a customer forever, right? Well, the same can be said when you're looking for love – maybe not the forever part, but we'll get to that. Whether in business or love – it all boils down to what your goals are. Do you want someone who is going to go the distance with you? Or, simply a passing fling? We're thinking for business, you are looking for long term success. That's w...
A Comprehensive Guide to Choosing the Right Fabric
Beekeeper | August 12, 2016
Choosing the right fabric for your home can be a daunting task. You are probably afraid of selecting a wrong color or a wrong pattern or maybe a wrong texture, which might appeal to you at the store but looks different under the lighting at your home. ...
Book Direct: The Numbers Tell the Story
Hospitality Upgrade | August 11, 2016
It's no secret that there has been a flurry of book direct campaigns launched in recent months. This includes IHG and Accor launching campaigns in Europe in 2015 followed by Hilton, Marriott, Hyatt and IHG in the U.S. in 2016. This trend has raised many questions about how these campaigns will affect hotel performance from an owner and operator standpoint. Additionally, concerns have been raised by third-party OTAs and meta search vendors about how it may affect their own growth targets. AGGRESSIVE RESPONSES FROM THE OTAS HAVE INCLUDED: letters to hotels claiming the book direct campaigns are not working, de-ranking and "dimming" of hot...
Revenue Strategy Forum Hong Kong to Prepare Hoteliers with Revenue Strategies for Future Market Conditions – from Robust Growth to the Next Indu
Duetto | August 11, 2016
Expanded event explores data-driven revenue strategies to help hotels thrive in a volatile competitive landscape Hong Kong and New York (August 11, 2016) — The leading minds in hotel Revenue Strategy will convene 22 September for the second annual Revenue Strategy Forum (RSF) Hong Kong, to discuss ways hotels can optimize their pricing and distribution in all market environments, especially in preparation for an inevitable dip in the industry cycle. Hotel ICON will host the daylong conference, which will feature insights from leading hotel executives and the founders of co-host Duetto. With hotels challenged by the continued growt...
Holiday Inn Houston NE Bush Airport Hotel Opens with FlyteBoard to Maximize Travel Convenience
Flyte Systems | August 11, 2016
New Build Holiday Inn Offers Quiet Rooms, A-List Amenities, Plus Mercedes Benz Airport Shuttles and Airline Flight and Gate Information to Keep Guests on Schedule CHICAGO, IL – August 11, 2016 – Houston's newest hotel opened August 4 adjacent to George Bush Intercontinental Airport (IAH). The beautiful new Liya Investments, LP. property makes guest comfort a priority with 4-pane windows to ensure a restful stay, a state of the art fitness room with video screens and ear buds for a personalized workout, and a FlyteBoard real-time airline flight information display to let guests remain comfortably on property until their flig...
Infor Launches Exclusive Deal for Current Aprimo Customers
Infor | August 11, 2016
Infor Offers Easy, Cost-Effective Migration to Infor Marketing Resource Management NEW YORK – Aug. 11, 2016 – Infor, a leading provider of beautiful business applications specialized by industry and built for the cloud, today announced an exclusive deal for current Aprimo software users to easily migrate all of their campaign and activity data at no charge to Infor Marketing Resource Management (MRM). Current Aprimo customers will not only benefit from a modern, sleek user experience, but increased collaboration and scalability. Infor MRM, part of the Infor Customer Experience suite, is a powerful tool that is designed to he...
UniFocus’ Advanced Training Courses Help Users Harness the Full Power of Workforce Performance Technology
UniFocus | August 10, 2016
DALLAS – Aug. 10, 2016 – UniFocus, the Dallas-based provider of the service industry's most comprehensive workforce performance systems and tools, backs up its technology with advanced training that takes users far beyond the fundamentals to master the full potential of the software. The courses are designed for users who already have basic proficiency in UniFocus' scheduling, forecasting and survey tools and introduces them to more advanced features and capabilities that maximize the system's business benefits. In this way, labor managers can continue updating and upgrading their skill set, just as CPAs, attorneys and certa...
Maestro PMS Inks System Installation Agreements with 26 Properties
Maestro PMS | August 10, 2016
Two Multi-Property Groups and 18 Standalone Hotels Select Maestro PMS for Hotel Management August 10, 2016 – Maestro PMS announced it inked agreements to install Front Office and other hotel management system modules in 26 properties since March. New contracts include two 4-property groups and 18 independent hotels. Maestro is the preferred property management system (PMS) of leading independent hotels, resorts, condos and multi-property groups. Click here for more information on how to reserve, engage and socialize with Maestro PMS. "Hotel operators are switching systems and installing Maestro in numbers. Many new clients say the...
Paradise Point Resort & Spa Generating Immediate ROI With ALICE in Just One Month With Unprecedented Guest Adoption
ALICE | August 10, 2016
San Diego (August 10, 2016) - Paradise Point Resort & Spa, a Destination Hotel, which launched ALICE's guest solution in June, has seen immediate results, with more than 250 guests downloading the ALICE app in a single month. Together, these guests have placed almost 500 requests in food and beverage orders through the platform. Guests are loving the hotel's Caveman Pizza and Barefoot Bar & Grill, delivering food after order - and with ALICE it has never been easier. In-room dining and resort/concierge services have been a huge hit with guests through the hotel's new app on the 44-acre island. In just one month, the hotel has al...
Reservation Pace Decline Signals Stronger Headwinds for Hoteliers
TravelClick, Inc. | August 10, 2016
New July Bookings Show Signs of Future Weakness in North American Markets NEW YORK – August 10, 2016 – The pace of new bookings is down this summer, with the business segment experiencing a -4.0 percent decline over the past 30 days. However, average daily rates (ADR) are slightly up 2.0 percent over the same time last year based on reservations that are currently on the books, according to new data from TravelClick's July 2016 North American Hospitality Review (NAHR). "As new July bookings have fallen by -3.6 percent compared to the same time last year, it's becoming abundantly clear that there are stronger headwinds ahead ...
TravelClick Hosts Complimentary Webinar on Q2 2016 Global Hotel Industry Performance
TravelClick | August 9, 2016
Competing in the New Reality of Destructive Demand NEW YORK (August 9, 2016) — TravelClick, a global provider of innovative cloud-based solutions that enable hotels to grow revenue, will present three free webinars on August 23 and 24 to review second quarter 2016 hotel performance results and trends. Findings will be presented by TravelClick experts John Hach, Senior Industry Analyst, and Katie Moro, Director, Demand360 Data Partnerships. John and Katie will present the latest emerging trends, including how member rates and loyalty programs are redefining hotel distribution strategies. The webinars will be moderated by Barbara Ta...
SiteMinder Report: Average Booking Value on Direct Hotel Websites Nearly Double That on Third-Party Channels
SiteMinder | August 9, 2016
Dallas, US – The average booking value hotels are realizing on their direct website is nearly double the value they are receiving from third-party booking channels, the global hotel industry's leading cloud platform, SiteMinder, reveals today. The finding is based on the 43.5 million reservations that passed through SiteMinder's technology over the 12 months ending June 2016 to generate US$16 billion in revenue for the company's 22,000 hotel customers around the world. An analysis of the year-long data found that the average reservation was US$340 through SiteMinder's Channel Manager, which streamlines reservations made on more th...
Mount Pleasant Area CVB Selects Regatta Travel Solutions to Power Booking Engine on MountPleasantWow.com
Regatta Travel Solutions LLC | August 9, 2016
Charlottesville, Virginia (August 9, 2016) – Regatta Travel Solutions announced today that the Mount Pleasant Area CVB has selected Regatta Travel Solutions to power the booking engine on their official destination website, MountPleasantWow.com. Regatta will allow visitors to the destination website to easily search and book hotels. "Regatta has truly been a pleasure to work with so far," said Chris Rowley, Executive Director of the Mount Pleasant Area CVB. "Any time we ask for something or have questions Regatta responds with lightning speed and has never once come back to us to charge extra for any support we have asked for. The...
BirchStreet Procure-to-Pay Solution is Fully Deployed Across Starwood Hotels & Resorts North American Properties
BirchStreet | August 8, 2016
BirchStreet Deployment in North America is Complete NEWPORT BEACH, Calif. and STAMFORD, Conn. – August 9, 2016 – BirchStreet Systems announced that Starwood Hotels & Resorts Worldwide has fully deployed BirchStreet's Procure-to-Pay Platform across its owned and managed North American properties. As the hospitality industry leader in Procure-to-Pay (P2P) automation, the cloud based BirchStreet platform helps its customers increase efficiency and visibility in all purchasing related activities, drive compliance and financial controls, and improve operations resulting in increased profitability. As of July 5, 2016, Starwood...
Hospitality Management Corporation to Manage Hampton Inn & Suites Pleasanton in Texas
Hospitality Management Corporation (HMC) | August 8, 2016
Dallas, TX – Leo Spriggs, President and CEO of Hospitality Management Corporation (HMC), is pleased to announce the Hampton Inn & Suites Pleasanton will now be part of the company's growing portfolio of managed properties in the state of Texas. The hotel is ideally located just minutes from prime locations in the Eagle Ford Shale Gas and Oil area and Coast Bend College, as well as local shops and restaurants. The company continues its ongoing business expansion which is made up of full service, conference center, select service and limited service hotels. HMC is one of the country's largest third-party privately held hotel man...
Google to Roll Out Accelerated Mobile Pages (AMP) to Main Search Engine Results Pages (SERPs)
Milestone | August 8, 2016
Milestone's Galexi CMS Delivers a Rich AMP Experience (Santa Clara, CA: August 8, 2016) - Is your website AMP ready? Google announced on August 3rd, 2016 that AMP pages - https://www.ampproject.org/ - are available beyond the news carousel and in main search engine results pages. AMP (Accelerated Mobile Page) is Google's new format for rendering websites and content on mobile phones for faster speeds and download times for user enhanced experience. What is AMP? Google is getting 60% of their queries from Mobile devices and the speed of websites continues to be a big concern for mobile users. AMP websites renders15% to 85% faster tha...
Aggressively Priced New Line of Guest VIP Amenity and Minibar Snacks – Minibar Smartsnax Hits Market
Minibar Systems Worldwide | August 8, 2016
Minibar SmartSnax is a new line of superior food products specifically designed for hotel guests VIP amenity needs and minibar food displays. This new product line is introduced by Minibar Systems, the leading global supplier of SmartCube fully automated minibars and the highly desired and innovative Minibar Outsource Program. "The Minibar SmartSnax collection of products is a seamless integration of our expertise in running minibar outsource programs with one-stop snack selection from Minibar Systems", says Walt Strasser, Executive Vice President. "We are excited to now offer hotels a top quality line of snacks that average 25% savings...
Meet Your Guests in Google’s “Moments that Matter”
GuestRevu Ltd. | August 8, 2016
What do comedy and marketing have in common? The key is timing. You have to be there for your potential guests at the very moment that they're looking for you. Imagine you had a way of knowing whenever someone thought about going for a holiday in your area, and in that very moment they're mulling over their options, you're able to suggest that they visit you. Mobile browsing has made this fantasy a reality. Smartphones have provided us with immediate access to unprecedented amounts of data, and potential guests now have the ability to search for information in the precise moment that they want it, which also means that it's possible for...
