Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
PERCIPIA | September 16, 2024
The Top 7 Pain Points in Hospitality Procurement and How to Overcome Them
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Technology
The Rainmaker Group On Pace to Grow 50 Percent in 2016 as Hospitality Industry Seeks Better Analytic Tools to Optimize Revenue
Rainmaker | July 11, 2016
ATLANTA – July 11, 2016 – With the current boom in new hotels and casinos, there has never been greater urgency for intelligent analytics to game the competition. That's why the hospitality industry has turned, in increasing numbers, to The Rainmaker Group for math and science-propelled software solutions that drive revenue, optimize profits and generally help clients outperform their competitors. In fact, Rainmaker is on pace to enjoy a 50-percent growth this year in the hospitality industry arm of its business. Since January, Rainmaker has welcomed more than 200 hospitality companies, representing more than 300 properties ...
Third-Party Management Companies Move to Embrace New Technology
Concord Hospitality | July 8, 2016
Technology is a non-negotiable in the lodging industry. The exciting news is that hotels are able to use technology to provide value-added services and conveniences that personalize the guest experience in more ways than ever. The challenge is that technology is advancing at a pace that makes it nearly impossible to keep up. This is one of the areas in which a third-party management company can be especially valuable. Hotel brands typically dictate basic requirements like core property management systems, but third-party management companies have the flexibility to innovate beyond these systems and exceed basic requirements. Here are a ...
Grand America Hotels and Resorts Selects Agilysys Solution Suite to Streamline Food and Beverage Delivery
Agilysys | July 7, 2016
Organization Implements POS, Payment Gateway, Table Management Applications ALPHARETTA, GA. — July 7, 2016 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that Grand America Hotels and Resorts, headquartered in Salt Lake City, has selected a comprehensive Agilysys solution suite — including InfoGenesis® POS, rGuest® Pay and rGuest® Seat — to streamline food and beverage delivery at 20 restaurants in six locations. Grand America Hotels and Resorts, which owns properties in five states, needed integrated point-of-...
HeBS Digital Gives Hoteliers a 20% Credit to Help Boost Direct Bookings and Lower Distribution Costs
HeBS Digital | July 6, 2016
New York, NY – July 6, 2016 – Hoteliers that want to boost website revenue and lower their distribution costs in the upcoming quarter can sign on for HeBS Digital's new "Jumpstart Your Direct Bookings" package. With a comprehensive suite of digital technology and marketing services designed to generate more direct online bookings, HeBS Digital's clients experience average direct channel distribution costs (property website) of 4.5%, compared to the hefty OTA commissions of 18%-25%. Included in the "Jumpstart Your Direct Bookings" package: 20% Credit Towards a New Responsive Website Complimentary Add-Ons: Direct Booking...
UniFocus Taps Information Security Expert Patrick Glennon to Spearhead New CISO Function
UniFocus | July 6, 2016
DALLAS – July 6, 2016 – UniFocus, the Dallas-based provider of the service industry's most comprehensive workforce management systems and tools, announces the engagement of a new CISO function, to be headed by cyber-security expert Patrick Glennon. The CISO function will take UniFocus' already intense focus on information security to the next level, ensuring ongoing upgrades and innovations that will keep internal and customer data inviolate. It will also spearhead the expansion of colocation and cloud facilities for UniFocus in the U.S. and abroad. "UniFocus is committed to working with the best resources in the business to...
Smart Data Marketing in Hospitality: The Secret to Maximizing Direct Bookings
the Authors and HeBS Digital | July 5, 2016
By Margaret Mastrogiacomo and Max Starkov Smart Data vs. Big Data By now, many hoteliers are tired of hearing about "Big Data" and why they should be utilizing it for customer engagement and marketing. Many hoteliers assume that utilizing Big Data equals past guest data i.e. CRM Data. At the property level, CRM Data means past guest profile information, past booking history, service preferences, purchasing habits while on property, affiliation with the hotel guest loyalty program, booking channel preferences, preferences for auxiliary services, opt-in email recipients, etc. In our view, CRM Data is only part of the equation, and only th...
San Francisco’s Hotel Zephyr Partners with ALICE
ALICE | July 5, 2016
Guest Service Team at the 361-Room Hotel in Fisherman's Wharf Collaborate on the Hotel Industry's First-Ever Comprehensive Operations Platform - for the Benefit of Guests and the Property NEW YORK, July 5, 2016 – ALICE, a SaaS platform that completely connects all service departments within a hotel and connects the guest to the property, announced that Hotel Zephyr, one of San Francisco's newest boutique hotels, has adopted its ALICE STAFF solution. Hotel Zephyr is the first property in Davidson Hotels & Resorts' new lifestyle & luxury collection, Pivot Hotels & Resorts. ALICE STAFF is the only complete, easy to use re...
Note to the C-Suite: Do You Encourage or Discourage?
Ken Greger | July 1, 2016
By Ken Greger I was originally going to title this article: Leaders: Do You Encourage or Discourage? Sadly, I instantly realized the title was wrong and will share my reason for that later, so read on. First, let's take a quick look at the C-Suite. As we know, the 'C' stands for 'Chief,' as in Chief Executive Officer, Chief Marketing Officer, Chief Financial Officer, Chief Information Officer, Chief Human Resources Officer, etc. Some of you reading this article hold such titles. While one can easily look up the Latin origin of 'Chief' or Webster's definition, let's see what the good ol' Thesaurus has to offer as synonyms for this noun: ...
What Apps Business Travelers Use and Why
the GBTA Foundation | July 1, 2016
ALEXANDRIA, Va. - July 1, 2016 - Mobile technology continues to make it easier for travelers to manage their own travel while in-transit and the majority of global business travelers are embracing this trend, according to a new study released today from the GBTA Foundation in partnership with Sabre Corporation. More than 7 in 10 business travelers in the United States (78 percent), Italy (77 percent), Canada (74 percent) and Spain (73 percent) prefer using self-service technology to manage their travel, while the rate is slightly lower for the Nordic countries (60 percent) and Germany (56 percent). In North America and Europe, the vast ...
Jekyll Island-State Park Authority RFP 326: Request for Proposals to Design, Construct and Operate a 100+/- Room Limited Service Hotel
June 30, 2016
The Jekyll Island State Park Authority (the "Authority" or "JIA") is seeking proposals from qualified and a highly experienced Hotel Developer to design, construct and operate a 100+/- room limited service hotel on a site in the Jekyll Island Beach Village. The new Jekyll Island Beach Village is the culmination of ten (10) years of island-wide revitalization. The Beach Village features retail shops, restaurants and lodging adjacent to pristine beaches and the Jekyll Island Convention Center. More information on Jekyll Island can be found at www.jekyllisland.com. To be considered, proposals must arrive at the offices of the Jekyll Island...
Duetto to Provide Revenue Strategy Solutions for River Spirit Casino
Duetto | June 30, 2016
Tulsa's Largest Resort Will Leverage Open Pricing at New 27-Story Hotel Anchoring $365 Million Expansion Tulsa, OK, June 30, 2016 – Duetto, the market leader in hotel and casino profit optimization technology, announced today that it will provide Revenue Strategy solutions for the gaming property and the new 27-story hotel under construction at River Spirit Casino Resort in Tulsa, Okla. Duetto's GameChanger application will enable River Spirit to manage pricing and demand for the 483 rooms and suites being added to the property, making it the largest casino resort in Tulsa. Tom Allen, General Manager of Resort Operations at River ...
Data Center Outages: Why Humans Can be a Building’s Biggest Hazard
JLL Real Views | June 29, 2016
Somewhere in the world, someone spills a cup of coffee in a data center. In millions of homes and businesses across the United States, televisions go dark just as Jordan Spieth aims his final putt in the U.S. Open golf tournament. Possible? Absolutely. To err may be human, so preventing costly business interruptions should include the human factor as well. Even a simple spilled beverage can create a major problem, as happened in a 2015 incident that that knocked out 300,000 Bloomberg data terminals. In fact, an estimated 22 percent of data center outages in 2015 were attributed to human error—not including cyber-crime. The price i...
Anatomy of an Email
Cendyn/One | June 28, 2016
Curate the guest experience with data and design Data is changing the foundations of hospitality marketing. With personalized content, hoteliers can now engage and nurture their guests like never before. As a result, they have a new way to increase satisfaction and cultivate loyalty to generate profitable revenue growth. In that respect, Marketing departments are realizing that audiences compiled from data have become one of their biggest assets. Audience segmentation is the key process that not only makes their data actionable but enables personalization. It allows marketers to change their approach from a pattern of interruption (e.g...
How Hoteliers Can Protect Against USB Attacks
Jeff Parker | June 28, 2016
By Jeff Parker – Vice President of Hotel Technology, Interstate Hotels & Resorts You might be your hotel's biggest problem. ALMOST ALL ATTACKS are traced back to Human Errors, the Villains are trying to trick you into letting them into your network, and they are really smart. While the recent news feels like it, the hospitality sector is not the only target for the villains that are unleashing viruses and other malicious software on. One of the latest attack vectors are USB drives. We have heard of malicious persons sending a marketing piece in the mail with a USB drive with additional information. The unsuspecting user inser...
Intelity Delivers Noble House Hotels & Resorts Brand-Wide Enterprise Mobile App
Intelity | June 28, 2016
Noble House Hotels & Resorts has chosen to create a hotel brand mobile app with Intelity, the leading provider of mobile guest engagement solutions for hotel brands and group. ORLANDO, Fla. – June 28, 2016 – Travelers looking for a modern hotel experience and total control over their stay will enjoy using a new mobile app from Noble House Hotels & Resorts. The new hotel brand app was developed and delivered by Intelity, creator of the leading hospitality guest engagement and service platform in the world. Downloadable to iOS or Android mobile devices, the Noble House app allows guests at the brand's 17 properties to ...
Why Digital Messaging is the Top Key to Loyalty for Travel Brands
OtherLevels | June 28, 2016
To earn customers' brand loyalty, even the largest global travel brands are willing to spend big. Case in point: Hilton ponied up an estimated $100,000 or more to license one of the best-known songs of all time, "(I can't Get No) Satisfaction" by the Rolling Stones, for use in a commercial compelling consumers to "stop clicking around" and visit the hotel's website first. While satisfaction is certainly key to loyalty, opportunities exist beyond splashy ad campaigns for most travel brands. Advertising drives awareness, but data powers engagement... and, ultimately, engagement drives loyalty. To cultivate high-...
TravelClick’s New Media Suite Offering Increases Direct Hotel Bookings
TravelClick, Inc. | June 28, 2016
NEW YORK, June 28, 2016 – TravelClick ("the Company"), a global provider of innovative cloud-based, revenue-generating solutions for the hospitality industry, announced the launch of its new Media Suite offering, designed to use proprietary data to drive better performance of paid media and increase overall direct bookings for hotels. Media Suite integrates Rate360 into TravelClick's Single Media Subscription solution. This new product allows hotels and TravelClick media campaign managers to systematically monitor and ensure hotels maintain in rate parity with OTAs. This in turn maximizes direct bookings and revenue generated from...
Duetto to Provide Revenue Strategy Solutions for Posadas
Duetto | June 27, 2016
Duetto Brings Open Pricing to Mexico's Biggest Hotel Operator, Adding More than 145 Hotels as it Continues to Expand in Latin America New York, June 27, 2016 – Duetto, the market leader in hotel profit optimization technology, announced today that it will implement its Revenue Strategy solutions for Posadas, bringing new insights on pricing and demand to more than 145 hotels encompassing approximately 23,500 rooms in Mexico. Posadas is Mexico's largest hotel chain and is known for superior locations and guest experience, high-quality facilities, and outstanding guest technology. "We are very happy to announce this agreement with P...
Hotel AG Hires Chelsea Wang to Open San Francisco Office
Hotel AG | June 23, 2016
ATLANTA, June 23, 2016 – Hotel AG announced today the firm has hired Chelsea Wang to open the Hotel AG San Francisco office. Chelsea Wang has extensive experience in the hospitality industry in the areas of hotel business development, management, and acquisition. Prior to joining Hotel Assets Group, Chelsea served as an In-House counsel for over six years providing services in hotel management, acquisition, leasing and contract negotiation. She has been a commercial real estate broker for five years specializing in franchised/independent hotel acquisition, new construction and foreign investment development. She has the expertise ...
Chatbots and the Guest Experience: How are Hotels Using Messenger Apps?
June 23, 2016
By Kevin O'Rourke, executive vice president of global sales, SiteMinder Let's face facts. We love to chat. And, believe it or not, there is little difference between men and women when it comes to the number of words we speak a day – 16,000 on average, according to a University of Arizona study a few years back. Sadly, technology is often blamed for stifling human interaction and, in particular, the art of meaningful conversation. So it's no surprise, then, that some of the technology industry's best-loved platforms have historically centered around chatting. At its peak, MSN Messenger had 330 million users – three times gre...
Demand More from Your Hotel Forecast
nSight | June 23, 2016
Today, hotel Revenue Managers are discussing the concept of "Unconstrained Demand" and how it could be the Holy Grail for hotel forecasting. Recent Revenue Management related activity on industry social networks like Twitter reinforce the various ways we discuss demand as an industry. From tweets on how to forecast demand to the latest hashtags — #revenuestrategyfordummies, the common thread of these posts is that Revenue Managers must estimate consumer demand across multiple distribution channels to inform their pricing and yield strategies. More and more the discussion revolves around the concept of "Unconstrained Demand" and ho...
GuestTek and Bulk TV Forge Relationship to Deliver Converged Solutions in Hotels
Bulk TV & Internet | June 22, 2016
Calgary, Alberta & Raleigh, North Carolina – June 22, 2016 – Combining GuestTek's OneView Managed Video Platform (MVP), a scalable platform, giving guests a true in-home entertainment experience with Bulk TV & Internet's top-notch execution of delivering DIRECTV programming services brings hotels a truly world class guest room experience. Complying with Marriott's GRE (Guestroom Entertainment) services, MVP offers a feature-rich, cost-effective solution to hotels with Coax only, wired or wireless infrastructure. With an interactive program guide, guests are able to utilize functionality including future channel listi...
Hotel Internet Services Unveils Expanded BeyondTV Capabilities, Including Wireless Casting and HDMI Porting at HITEC 2016
Hotel Internet Services, Inc. | June 22, 2016
Hospitality's first fully integrated streaming solution now offers ability to directly stream cloud-based subscription content from smart devices, and provides HDMI port for hassle-free connection to guestroom televisions. Palm Harbor, FL — June 22, 2016 — Hotel Internet Services (HIS), a leading full-service provider of Internet services and solutions for the hospitality industry, has announced the release of new features and enhancements to its proprietary BeyondTV solution. The industry's first fully integrated wireless streaming guestroom entertainment system, BeyondTV will now be equipped with the ability to wirelessly...
Hotel Forecasting and Pricing Strategy Amplified: The Rainmaker Group and Springer-Miller Systems Expand Connection
Rainmaker | June 22, 2016
Two-way data integration debuts between profit optimization and property management solutions ATLANTA – June 22, 2016 – Hot news for revenue managers: two of the hospitality industry's leading technology solutions, The Rainmaker Group and Springer-Miller Systems, are now seamlessly integrating data. The newly enhanced connection allows for a new level of dynamic pricing controls, with two-way integration of data between Rainmaker's guestrev® pricing and forecasting solution and Springer-Miller Systems' (SMS) SMS|Host Hospitality Management System. Through the new interface, Rainmaker is able to upload proposals for both ...
