Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
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The Top 7 Pain Points in Hospitality Procurement and How to Overcome Them
Johannes Vocke | July 24, 2024
Technology
Cloud5 Welcomes Industry Veteran David Heckaman to Their Executive Leadership Team
Cloud5 Communications | February 2, 2023
Chicago, IL. — February 2, 2023 — Cloud5 Communications, the leading provider of technology and communications solutions for the world’s top hotel brands and management companies, today announced that hospitality veteran David Heckaman has joined Cloud5’s Executive Leadership Team as Vice President of Product Development. Mr. Heckaman comes to Cloud5 after being in the technology and hospitality industries for more than 30 years, with the last 19 being with Mandarin Oriental Hotel Group. He joined Mandarin Oriental to lead the technology development aspect of their North American flagship property in New York City and earned a wel...
CallTek Offers Elevate Solutions to Amplify Contact Centers’ Abilities
CallTek, Inc. | January 31, 2023
Irvine, CA (January 31)—CallTek, Inc. has recently added the Elevate Communications platform to their solutions offerings for companies looking to amplify their Contact Center. The all-in-one communications system combines a feature-rich phone system and a secure platform designed to help companies increase productivity, enrich the customer experience and provide access to critical data. For more than a decade, CallTek has continually evaluated the latest technology and has come to rely upon Elevate for use in its white-label Contact Center that supports the top hospitality brands. CallTek’s team has performance tested the communicatio...
Mountainside Retreat Getting a Timesaving ‘Lift’ With New Accounting Solution
Aptech Computer Systems, Inc. | January 31, 2023
Since the Mountain Lodge Telluride transitioned its enterprise accounting software to PVNG by Aptech, financial processes are quicker and easier to process PITTSBURGH, January 31, 2023 — Business at the Mountain Lodge Telluride is simply sensational, especially since the slope-side sanctuary built for adventure seekers transitioned its back-office accounting solution to PVNG by Aptech. With business on a steady incline, the property needed an accounting system that streamlined data entry – especially when it comes to uploading payroll for its large seasonal workforce. PVNG gave Mountain Lodge Telluride the lift it was looking for. ...
Cloud5 Launches Mitel Subscription Hosted PBX Offering
Cloud5 Communications | January 25, 2023
New offering simplifies process of migrating telecommunications systems to the cloud while providing customization and flexibility Chicago, IL — January 25, 2023, Cloud5 Communications, a leading provider of communications and technology solutions for more than 5,000 hotels, MDUs, and commercial facilities across the Americas, has today announced the rollout of its Mitel Subscription offering. Cloud5’s new Mitel Subscription offering allows hotels to more easily and economically experience the benefits of a cloud-based PBX system. Through this offering, properties can better tailor their telecommunications to the business nee...
How the Right Hotel Technology Can Help Hoteliers Attract and Retain Employees
Tanya Pratt | January 25, 2023
By Tanya Pratt The hospitality industry continues to face major challenges as the labor landscape shifts, driven by the pandemic and global macro-economic factors. As in other industries, hoteliers find themselves having to re-write the value proposition of working at a hotel. To recruit a new generation of workers and retain a skilled workforce, hoteliers must implement technologies that enable hotels to be attractive workplaces with unique employee experiences, while also continuing to deliver exceptional experiences that their guests crave. How can hotels be successful? By using modern employee facing technology, including str...
Nomadix Releases New Wi-Fi 6 Access Points to Address Market Requirements
Nomadix | January 24, 2023
Available Stock of Reliable and Affordable Network Products from a Single-Source Supplier LOS ANGELES – January 24, 2023 — Nomadix® Inc., a technology leader in hospitality and multi-tenant industries, today announced expansion of its Nomadix Networks portfolio with two new wireless access points (APs) and a significant firmware update. The APs include a wall plate model (AP 6WB) to address the one-AP-per-room requirement and a wall/ceiling model (AP 6SA) for medium, indoor coverage needs in areas such as corridors, staircases and individual rooms. These new additions further enhance the company’s existing WLAN range, offeri...
ChatGPT and Artificial Intelligence (AI)
Mark Munger | January 23, 2023
By Mark Munger ChatGPT has become a common topic around both technology and social circles. It’s one of those topics that jumped from neat tech toy to the new hot topic everyone is talking about, whether they understand it or not. ChatGPT has taken natural language AI and made it mainstream. ChatGPT has already assisted me in writing work though it has also provided me with lots of incorrect information. Though to its credit, it apologizes and corrects itself when I point it out. Its manners are quite remarkable for a child! With its first preview in 2018, it can now have a real conversation. However, I see the teenage years coming up...
CCPA, CPRA and the Changing Privacy Landscape
Cendyn | January 20, 2023
The protection of customer data is a crucial component of every hotelier’s digital strategy. Given the recent passage of new legal provisions in California, online privacy concerns are more important than ever. What are the new measures, and how will they impact the hospitality business? Here’s what you need to know. 2023 is a brand-new year. And now that the confetti has been swept up, the champagne bottles have been recycled and the “Auld Lang Syne”s have been sung, it’s time to take a look at what’s on the horizon for the hospitality industry. Many hoteliers are already aware of several important legal changes that have t...
New Wi-Fi Predictions for 2023 Mean Hoteliers Need to Get Up to Speed With Network Technology
Dick Wagner | January 18, 2023
Wi-Fi 7, continued access point and switch shortages, Passpoint hotspot deployments, and the convergence of Wi-Fi + 5G are heading our way . . . By Dick Wagner With every new year come the most recent studies and latest predictions aimed to forecast trends that will impact our industry. 2023 is no different. Last week the 2023 Lodging Technology Study was released and not surprisingly, mobility and self-service technologies are taking center stage. At the core of these solutions is Wi-Fi, not just to power guests’ digital experiences, but to ensure that limited workforces have the tools they need to support guests and each other. The ...
Hotel Internet Services Ensures High-Speed and Reliable WiFi Connectivity for Graduate Hotels
Hotel Internet Services, Inc. (HIS) | January 17, 2023
Located in college towns across the U.S. and U.K., Graduate Hotels leverages HIS technology and expertise to deploy networks capable of addressing modern online behaviors and expectations. CHICAGO, Ill. — January 17, 2023 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the successful implementation of advanced guest WiFi networks at several Graduate Hotels locations across the United States. With its focus on providing an enjoyable and memorable stay near several of the country’s most renowned university campuses, Graduate Hotels can now also ensu...
The Water Tower Inn Upgrades to the Latest in RFID Security Access Technology by ASSA ABLOY Global Solutions
ASSA ABLOY Global Solutions | January 17, 2023
Full-service hotel effortlessly updates VingCard magstripe door locks to support enhanced RFID security abilities while gaining future-proof Mobile Access compatibility. Stockholm –January 17, 2023 – ASSA ABLOY Global Solutions, a leading provider of advanced security technology for the hospitality industry, has announced a successful upgrade of its VingCard Classic door locks at The Water Tower Inn to VingCard Classic RFID. A member of the Best Western Premier Collection and benefitting from the technology expertise of ASSA ABLOY Global Solutions for approximately 20 years, The Water Tower Inn with its recent lock upgrade can now ens...
ChatGPT Is Scary Good, But Can It ‘Rewrite’ the Future as We Know It?
Alan E. Young | January 16, 2023
By Alan Young “Do you think we’re going to be replaced?” My colleague's question hung in the air between us as I considered my response. She was, after all, asking me something I’d asked myself. If we’re being honest, it’s precisely the question many of us have contemplated as news of emerging artificial intelligence (AI) innovations continue to splash across headlines and invade conversations on a weekly, if not almost daily, basis. “No,” I eventually answered. “But it will certainly change the game – or at least, change the way we play it.” As a hospitality professional whose agency specializes in content develop...
Data Visualization Powers Mandarin Oriental’s BI Strategy
myDigitalOffice | January 12, 2023
Leadership at Mandarin Oriental Hotel Group has teamed with Datavision to transition from Excel spreadsheets into more advanced Business Analytics, gaining a better understanding of their business and the data behind it. Mandarin Oriental Hotel Group is an award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Their flagship property, The Mandarin, opened in 1963 in Hong Kong, and Mandarin Oriental today operates 36 hotels in 24 countries, each reflecting the company’s oriental heritage, local culture and unique design. Mandarin Oriental has become an established leader in luxury hospital...
Amadeus and Key Data Announce Business Intelligence Partnership
Amadeus | January 12, 2023
The combination of forward-looking market insights will produce the industry’s most accurate view of worldwide air, hotel, and alternative accommodations bookings. As travel trends continue to evolve, so have the lodging options available to travelers. From hotels to short-term rentals, travelers have more choices than ever. For hoteliers, property managers, and tourism organizations trying to understand what’s happening in their market and how they are performing against their competitive set, a full picture of accommodation bookings and air traffic is necessary to make accurate, data-driven revenue decisions. With this in mind, Am...
For the Sixth Year in a Row, Cendyn Named #1 CRS Provider by Hotel Tech Report
Cendyn | January 11, 2023
Cendyn’s Pegasus CRS ranks #1 in the Central Reservations Systems category on Hotel Tech Report and won the title 'Best Central Reservations Systems of 2023’ Wednesday, January 11th, 2023 - Cendyn, a catalyst for digital transformation in the hospitality industry, has secured the top award for “Best Central Reservations System” (CRS) at the 2023 Hotel Tech Awards. The win for the product in question — Pegasus CRS — marks Cendyn’s sixth in-succession victory in this category. Pegasus CRS has previously taken home the honor each year since 2018. The HotelTechAwards platform (by Hotel Tech Report) leverages real customer data t...
Cloudbeds Wins Six 2023 HotelTechAwards, Solidifying Position as an Industry Leader
Cloudbeds | January 11, 2023
(SAN DIEGO) January 11, 2023 — Cloudbeds has been recognized for the fifth consecutive year as one of the industry’s top technology providers by Hotel Tech Report, solidifying its position as a leading hospitality platform powering more reservations and happier guests for lodging businesses worldwide. The 2023 HotelTechAwards honors Cloudbeds with six total awards: Best Property Management System, Best Hotel Management Software, Best Guest Messaging Software, Channel Manager Finalist, Top 10 People’s Choice, and Overall 10 Best Places to Work. “We’re excited to be named a product leader again by Hotel Tech Report for the fift...
Hotels Now Have a Critical Need for One-Stop Shop Platforms
Adam and Larry Mogelonsky | January 4, 2023
By Adam Mogelonsky, Larry Mogelonsky Often the personal can speak to the universal, so let’s start with a personal story of a 120-room, independent hotel that we were recently helping to resolve some tech issues. The key goal put forth by the managing director was to merge all guest data into a unified guest experience management system so that the property could ramp up packaging and upselling (pre-arrival and onsite) in order to drive total revenue per guest (TRevPAR) for when the post-pandemic demand surge had normalized. The problem was that the tech stack had become needlessly complex as single-use pieces were added iteratively o...
How Important Is AI to the Future of the Procurement in the Hospitality Industry?
Gareth Fraser | January 4, 2023
By Gareth Fraser, Vice President of Sales & Marketing Enablement, BirchStreet Systems Everywhere we turn, the impact of digital transformation is tangible and undeniable. Digital innovation has forever altered how we live, work, and connect – and the pace of this ongoing transformation seems to only accelerate with each passing year. To this effect, in the best-selling book ‘The Future Is Faster Than You Think: How Converging Technologies Are Transforming Business, Industries, and Our Lives”, Peter H. Diamandis notes that (based on futurist Ray Kurzweil’s calculations) we should expect to experience twenty thousand years of t...
PurpleCloud Technologies Now Available on Oracle Cloud Marketplace
PurpleCloud Technologies | December 15, 2022
By leveraging PurpleCloud’s gamified service optimization platform for back-of-house operations, hotels running on the Oracle Hospitality OPERA Cloud Property Management System (PMS) can engage and empower employees to work more efficiently and deliver improved customer experiences ATLANTA, December 15, 2022 — PurpleCloud Technologies, a leading provider of gamified software solutions and data analytics for the operations and management of hotels, resorts, and vacation rentals, and a member of Oracle PartnerNetwork (OPN), today announced that its gamified service optimization platform is available on Oracle Cloud Marketplace and can ...
Mews Closes $185 Million in Fundraising to Transform the Hospitality Industry for Brands and Their Guests
Mews | December 15, 2022
• The Series C fundraising brings the total amount raised to date to over $225 million. • Latest funding led by Kinnevik and Goldman Sachs Asset Management; Akhil Chainwala from Kinnevik and Kirk Lepke from Goldman Sachs to join the board. • Funding will be used to accelerate product innovation, global expansion and consolidation through its Mews Ventures arm. Amsterdam, New York, 15 December 2022 - - Mews, a leader in hospitality technology, today announced it has closed its Series C round at $185 million. The equity investment was led by Kinnevik and the Growth Equity business within Goldman Sachs Asset Management with ...
Are NFT Hotel Room Packages the Future?
Steve Lapekas | December 14, 2022
By Steve Lapekas Hotels and guests are already banking on initiatives that tap into the growing experience economy and Web3 If, at one point, you’ve found yourself muttering the words, “what in the world is an NFT?” Well, you aren’t alone. While the modern world has set an undeniable precedent for digital adoption and savviness in the face of frequent innovation, the introduction of the metaverse and, around the same time, the popularization of cryptocurrency and NFTs left some of us feeling perplexed. Seemingly overnight, NFTs (short for non-fungible tokens) became the talk of the town, with individuals scrambling to get a...
3 Tips We Learned From a Top Luxury Hotelier
INTELITY | December 13, 2022
From the latest Inside the Industry, redefining luxury with the inclusion of technology By: Matthew Lynch As a hotelier, you know there are many ways to define luxury. From a property’s physical space to its service culture standard, there’s no question that luxury lives in the details. But can you define a hotel as luxurious without modern, interactive technology? Perhaps luxury hotelier, Vaughn Davis, can offer some insight. With over a decade of experience at leading luxury lifestyle hotels in New York and Los Angeles, Vaughn is a forward-thinking, modern-day savant with exceptional vision and consistent attention to detail. A...
Best Western Inn at the Vines Partners With HIS to Meet Guest Demands for Personalized In-Room Entertainment
Hotel Internet Services | December 13, 2022
Hotel catering to upscale guests leverages GuestCast by HIS for the ultimate in user-friendly guestroom streaming experiences. NAPA, Calif. — December 13, 2022 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the adoption of its GuestCast streaming solution by Best Western Inn at the Vines. A modern and stylish property that attracts a substantial number of upscale and business travelers, Best Western Inn at the Vines by partnering with HIS can now ensure a high quality in-room streaming experience that aligns with the heightened expectations of thei...
Hotel Marcel New Haven Combines Sustainability With Enhanced Security by Deploying Advanced Technologies From ASSA ABLOY
ASSA ABLOY Global Solutions | December 13, 2022
Carbon net-zero hotel leverages solutions from the world’s largest security access manufacturer to maximize guest safety and convenience while maintaining its commitment to eco-friendly practices. Stockholm – December 13, 2022 – ASSA ABLOY Global Solutions, a leading provider of advanced security technology for the hospitality industry, together with ASSA ABLOY Opening Solutions, have announced the adoption of a range of innovative security access technologies by Hotel Marcel New Haven in Connecticut, USA. Part of the Tapestry Collection by Hilton and one of the few US-based properties set to earn LEED Platinum certification, Hotel M...
