Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
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Johannes Vocke | July 24, 2024
Technology
Contact Centers Say Farewell to the Cubicle Farm
JLL Real Views | June 7, 2016
'Call centers' are dead; long-live the multi-channel 'contact center'. Today, customer service is just as likely to happen via email, online chat or social media as it is to happen over the phone. In today's digital world, providing multiple communication channels has become a necessity for many customer service organizations. Voice traffic in contact centers is steadily dropping, while digital (non-voice) traffic is mushrooming, driven by the habits of young adults. Over three quarters of customers between the ages of 18 to 24 now use smartphones to contact customer support, and just under half use live online chat. For contact center ...
Noble, in Partnership with Simon Property Group, Set to Open AC Hotel Atlanta Buckhead at Phipps Plaza
Noble Investment Group | June 7, 2016
ATLANTA, June 7, 2016 - Noble Investment Group ("Noble"), in partnership with Simon Property Group (NYSE:SPG), is slated to reveal the AC Hotel brand in Buckhead this summer. Located at the intersection of Peachtree Road and Wieuca Road, the AC Hotel Atlanta Buckhead at Phipps Plaza will be the brand's inaugural location in the Atlanta market and the state of Georgia and the second AC Hotel in Noble's portfolio after opening the AC Hotel Kansas City last year. "For over 20 years, Noble has endeavored to make valuable investments in cities throughout the United States. Our hotels are designed to be the living room ...
KwaTaqNuk Resort and Casino Partners with Agilysys to Streamline Operations and Enhance Guest Service
Agilysys | June 7, 2016
Montana Resort Implements Agilysys Property Management, Point-of-Sale Systems ALPHARETTA, GA. — June 7, 2016 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that KwaTaqNuk Resort and Casino in Polson, Mont., has selected Visual One® PMS and InfoGenesis® POS to streamline operations and enhance guest service at the 111-room property, which is owned and managed by S&K Gaming in Missoula, Mont. The resort, which recently underwent a $4.6 million renovation, caters to both business and leisure travelers, with a 24-hour casino, ...
Hoteles Misión & Intelity Launch First Mexican Hotel Brand App
Intelity | June 6, 2016
Hoteles Misión is the first Latin American brand to partner with Intelity, the world's leading provider of hospitality guest engagement technology to hotel brands and groups. Mexico City – June 6, 2016 - Hoteles Misión is the most recent hotel group, and the first in Mexico, to join forces with hospitality technology leader Intelity through their Latin American partner GuestEyes with the goal of launching a mobile app for guest interaction. The app is the first to be launched by a Mexican hotel chain, and it will be available for download on iOS and Android. It will also work as a digital portal for the chain's 56 pr...
Lodging Interactive Promotes Key Operations Staff and Continues to Focus on Growth
Lodging Interactive | June 6, 2016
PARSIPPANY, NJ - June 6, 2016 Lodging Interactive, the leading digital marketing and social media engagement agency exclusively serving the hospitality industry since 2001, today announced the promotion of key Company staff members. This comes on the heels of the Company's aggressive growth plans for more than ten years. "We are fortunate enough to have created a company culture that encourages individuals to take calculated risks to ensure we remain relevant to our customers. In my eyes, if you're not failing often, you're not trying and not trying stifles an organization," stated DJ Vallauri, Lodging Interactive's Founder and Presiden...
HeBS Digital Celebrates 15 Years of Building ‘Book Direct’ Strategies for Hoteliers
HeBS Digital | June 6, 2016
Summary: HeBS Digital, the leading hotel digital technology, full-service digital marketing and website revenue optimization consulting firm, is celebrating 15 years of helping hoteliers build book direct strategies that maximize revenues from their most cost-efficient channel – their property website. New York, NY – June 6, 2016 – Fifteen years ago, HeBS Digital was born as the first hotel digital technology and marketing firm with a "Book Direct" mantra. Today, HeBS Digital, the leading hotel digital technology, full-service digital marketing and website revenue optimization firm, is celebrating its heritage of helpi...
ALICE Connects Guests, Hotel Operations at San Diego’s Paradise Point, A Destination Hotel
ALICE | June 6, 2016
462-Room Resort Delivers Exceptional Guest Service and Realizes Cost Savings, through a Single Operations Platform NEW YORK, June 6, 2016 – ALICE, a SaaS platform that completely connects a guest with her hotel, and connects all service departments within a hotel, announced that it will bring its full suite of solutions to the 462-room Paradise Point Resort & Spa in San Diego. The partnership illustrates how hotels can realize significant cost savings and increase guest satisfaction via a single operations platform, whether the property is an intimate urban boutique hotel, or full-service resort. ALICE GUEST– implemented...
CyberGhost VPN launches the Safe WiFi Program to partner with Travel and Leisure Industry leaders
CyberGhost VPN | June 3, 2016
CyberGhost VPN, creator of most advanced privacy and security solutions, is announcing the first online security Program for the Travel and Leisure Industry. The program is aimed to encourage partnerships and business development bringing the traditional brick & mortar methods together with cutting edge technology. To support new channel development, CyberGhost offers businesses in the Travel and Leisure Industry access to risk-free revenue generated from the sale of digital products. Airports, hotels, B&Bs, guesthouses, restaurants, cafes, and pubs from around the world can join the program. Interested partners will find custom...
Hospitality Management Corporation Promotes Chris Julian to Regional Director of Operations for South Texas
Hospitality Management Corporation (HMC) | June 2, 2016
Dallas, TX – Leo Spriggs, President and CEO of Hospitality Management Corporation (HMC), is pleased to announce the promotion of Chris Julian to Regional Director of Operations for the South Texas Region. Julian previously held the position of General Manager for the Wyndham Garden Hotel in Lafayette, Louisiana, a property currently managed by HMC. He will be taking over the responsibilities for the previous Regional Director Carl Haynes who will be retiring after 18 years of service with the company in Mid-June. Replacing Julian at the Wyndham Garden Hotel will be Peter Ambros. Ambros was instrumental in the success of a previous...
CHTA Partners With SiteMinder to Provide Market-Leading Channel Management to Caribbean Hotels
SiteMinder | June 2, 2016
Dallas, US – June 2, 2016 – The Caribbean Hotel and Tourism Association (CHTA) has formed a strategic partnership with the global hotel industry's leading cloud platform, SiteMinder, to provide Caribbean hotels market-leading channel management for more effective online distribution and revenue optimization. The strategic partnership will see CHTA collaborate with SiteMinder to strengthen knowledge and innovation within the region's hotels, namely via educational sessions at the Caribbean Hospitality Industry Exchange Forum (CHIEF) and Caribbean Travel Marketplace, joint webinars, and educational resources sharing industry best practic...
StayNTouch Appoints Danielle L. Metlzer Chief Financial Officer
StayNTouch | June 2, 2016
Bethesda, MD – June 2, 2016 . . . StayNTouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels, today announced that Danielle L. Metlzer has been named Chief Financial Officer. Metlzer brings more than two decades of financial and accounting experience, including leading financial organizations at multiple software companies during periods of rapid growth, and helping orchestrate significant fundraising rounds and successful exits. StayNTouch's systems are now in place in more than 60,000 rooms at distinctive hotels throughout the U.S, and in the UK, Holland and Belgium. The company sees accelerat...
TravelClick Wins 29 Awards for Website Design and Digital Marketing
TravelClick | June 2, 2016
Digital Innovation Remains Driving Force in Connecting Travelers to Hotels NEW YORK – June 2, 2016 – TravelClick, a global provider of innovative cloud-based solutions that enable hotels to grow revenue, is pleased to announce that the Company has received 18 Horizon Interactive Awards for distinction in website design and 10 Communicator Awards for excellence in digital marketing and website design. Additionally, TravelClick has been recognized by the Webby Awards, a leading international award that honors excellence on the Internet, as an Official Honoree. "These award wins not only reflect the importance of digital innova...
Paramount Hospitality Will Use Text Messaging to Drive Customer Engagement and Revenue
Paramount Hospitality Management LLC | June 2, 2016
ORLANDO, Fla – June 2, 2016 – In the hospitality industry several hotel brands have recently moved towards mobile messaging to enable guests to communicate needs during their stay. What is unique about Paramount Hospitality Management's (PHM) strategy is that the hotels will now send highly personalized messages to their guests to drive engagement and incremental revenue. Working with property management system provider Maestro to enhance current technological capabilities, PHM is set to begin rolling out personalized Short Message Service or SMS marketing campaigns targeting guests with personalized offers while they are on...
Summit Hotel Properties Completes Sale of Holiday Inn Express & Suites in Irving, Texas for $10.5 Million
Summit Hotel Properties | June 1, 2016
AUSTIN, Texas, June 1, 2016 -- Summit Hotel Properties, Inc. (NYSE: INN) ("the Company") announced today that on May 13, 2016, it completed the sale of the Holiday Inn Express & Suites located in Irving (Las Colinas), Texas containing 128 guestrooms for a total sales price of $10.5 million. "We are very pleased to have sold this hotel at a price we believe validates the benefits of premium select-service hotels. With RevPAR nearly 30 percent below our portfolio's average, this sale demonstrates our commitment to enhancing portfolio quality," said President and Chief Executive Officer, Daniel P. Hansen. The sa...
In a Changing Vendor Landscape, Independents Value Maestro PMS Partnership, Stability, Longevity
Maestro PMS | June 1, 2016
Visit Maestro PMS in Booth #1401 At HITEC in New Orleans JUNE 20-23 at the Ernest N. Morial Convention Center Unparalleled 24/7 Support, Service, Flexible Implementation Plans and Pricing, Continuous Version Updates Included in Annual Maintenance Attract Independents June 1, 2016 – The hospitality industry's tech vendor landscape is changing rapidly. For many operators, particularly independents, this can bring challenges. Vendor transition often means working with an unfamiliar support team, entering into a new software license agreement, and in some cases implementing a new hotel management system at contract renewal. None of t...
Embassy Suites Akron Canton Airport Selects FlyteBoard for Property Events, Flight Schedules
Commonwealth Hotels and Commonwealth Hotel Collection | June 1, 2016
New-Build Airport Property Will Use FlyteBoard Hotel Information Displays to Help Guests Navigate the Embassy Suites, and the World CHICAGO, IL – June 1, 2016 – The Embassy Suites by Hilton Akron Canton Airport, operated by Commonwealth Hotel Collection, will install the FlyteBoard hotel information display by Flyte Systems. The FlyteBoard digital display will show arrivals and departures for Akron-Canton Airport, property events and Doppler Radar Weather for guest travel convenience. Flyte Systems is the leading provider of cost effective airport travel and flexible digital signage property information. The company deliver...
The Power of Email Automation and Why it’s Important
Guestfolio | June 1, 2016
Automated transactional emails can be the cornerstone of a hotels' communication strategy – they share details about the transaction, include all reservation information and hotel details to ensure the guest has everything they need. They can also be automated from a number of services such as the hotel PMS or CRM and provide the customer with what they need at the time of booking. Most people believe this is where automation ends and that any other communication will be made once they've checked in, but this is just where it begins. Once a guest has signed up to receive information from your hotel, or carried out a transa...
Top Five Secrets to Building a Successful Hotel Multichannel Marketing Campaign
the Authors and HeBS Digital | May 31, 2016
By Margaret Mastrogiacomo and Sara O'Brien How do you engage today's multi-device, multi-channel travel consumer and inspire a direct booking? This question fuels hotel marketers' digital strategies and marketing dollars. Yet, when navigating the constantly evolving digital landscape, building successful campaigns that reach customers throughout the booking funnel can be daunting without the right strategy. Today's travelers are digitally connected all over the world and inspired to take action—and the hotel brands that reach customers in intent-rich moments across devices will win the customer's heart, mind, and ultimately th...
Digital Alchemy and Concept Software Systems Announce Product Integration
Digital Alchemy | May 31, 2016
At HITEC Visit Digital Alchemy in Booth #1755 JUNE 20-23 in New Orleans at the Ernest N. Morial Convention Center Hospitality CRM Solutions Leader Digital Alchemy Partners with Leading International Spa, Golf and Leisure Booking System Company to Connect with Guests and Strengthen Loyalty and Revenue May 31, 2016 – Digital Alchemy and Concept Software Systems announce that they have successfully integrated the companies' solutions to better support today's connected guests. The integration enables users of Concept's widely installed Spa & Leisure booking system to leverage Digital Alchemy's email and text marketing solution to...
May Reservation Growth Delivers Welcomed News for Hoteliers
TravelClick, Inc. | May 31, 2016
Spring Bookings Provide Promise in Majority of North American Markets NEW YORK – May 31, 2016 – The spring booking bounce is spreading this season, with 22 of the top 25 North American markets showing committed occupancy* growth compared to last month. In addition, committed occupancy for the second quarter of 2016 through the first quarter of 2017 is also up 4.6 percent compared to last year, according to new data from TravelClick's May 2016 North American Hospitality Review (NAHR). "Over the past 30 days, there has been a noticeable increase in new committed occupancy demand," said John Hach, TravelClick's senior industry ...
Small hotels to benefit from the free-to-use Hospitality Technology product
eZee Technosys Pvt. Ltd. | May 30, 2016
Suite introduced by eZee, Surat, India - 31st May, 2016 Initiating a paradigm shift in the hotel industry, eZee Technosys launches eZee Ultimate allowing hoteliers across the globe to avail their top-notch hospitality technology platform- free of cost. The rise in the adoption of hospitality technology has changed the hospitality industry in the last decade. Hotel management operations, booking management and overall guest management has been greatly influenced by the technological advancements. Sadly, the technology adoption hasn't percolated to hospitality businesses of all sizes. Software vendors' apathy to small hotels, resistance t...
onefinestay’s Greg Marsh to Deliver the Keynote Address at the Fourth Annual Revenue Strategy Summit (RSS) – July 7, 2016 at the Renaissance W
the Revenue Strategy Summit (RSS) | May 27, 2016
RSS Anticipates 300+ Participants, Discussing Innovation and Disruption in Today's Dynamic Marketplace Washington, DC – May 27, 2016 — Greg Marsh, co-founder of luxury vacation home pioneer onefinestay, will deliver the keynote address at the fourth annual Revenue Strategy Summit, (RSS), a gathering of thought leaders and practitioners who will examine the forces reshaping the hospitality industry and how marketing and technology must evolve to meet new demands. Scheduled for July 7th at the Renaissance Washington, D.C. Downtown Hotel, RSS combines education, networking and high-level information exchange among an anticipate...
Venza Engages Puzzle Partner to Increase Brand Awareness and Solidify Thought Leadership Presence
Puzzle Partner | May 26, 2016
Toronto, CA, – May 26, 2016, Puzzle Partner Ltd., today announced that they have welcomed new client Venza, the leading global provider of solutions that enable hospitality organizations to mitigate data security vulnerabilities and ensure compliance. As the company expands its brand and scope of offerings for hotels over the course of 2016, Puzzle Partner will support messaging, content and public relations strategies for Venza. "The team at Puzzle Partner is unwavering in its commitment to bold, brave ideas," said Daniel Johnson, VENZA's COO. "Their experience and connections in the travel and hospitality space make them uniquel...
Cheeca Lodge & Spa Website Relaunch Boosts Revenues by over 80%
HeBS Digital | May 26, 2016
Situated in Islamorada, Cheeca Lodge & Spa is a tropical paradise, perfect for every type of getaway. The property worked with HeBS Digital to relaunch their website with the goals of improving user experience, increasing page visits and increasing both bookings and revenue from their desktop and mobile sites. The result is a user-friendly, visually appealing newly launched site, optimized for the three screens and focused on driving direct bookings. As a way of promoting the new site and generating user interest and awareness, the property launched a multichannel campaign with a Limited-Time Offer Interactive Application. After the...
