Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
PERCIPIA | September 16, 2024
The Top 7 Pain Points in Hospitality Procurement and How to Overcome Them
Johannes Vocke | July 24, 2024
Technology
GCommerce Growth Proves Hotels Want Customized Digital Marketing
GCommerce | April 5, 2016
Born from the desire to abolish the cookie-cutter approach to digital marketing, GCommerce was founded on the belief that one-size-fits-none, affording each client a customized, customer-service oriented approach to their digital marketing efforts. At the forefront of each successful campaign is the identification of a property's long-term, sustainable competitive advantages (LTSCA's); proof that no two clients are alike and each campaign must be uniquely designed and built around the strengths of a given client and their specific needs and objectives. By closely monitoring industry trends and strategically planning for the future, the ...
Hyatt Union Square New York Adds Sleek, Bluetooth, Multi-Charging KS Clocks in Rooms
Hyatt Union Square New York | April 5, 2016
Luxury Manhattan hotel replaces existing in-room sound systems with Bluetooth music player from Kube Systems that also charges six Apple/Android/Blackberry devices simultaneously [Jericho, NY—April 5, 2016] — When management of the AAA Four Diamond luxury Hyatt Union Square Hotel New York decided to upgrade its in-room sound systems after only two years, they turned to Kube Systems. With chic guestrooms, lofts and suites that evoke the city's vibrant spirit and invigorating atmosphere, it was determined that in-room equipment also needed to blend with the urban-inspired design. Today, the Bluetooth streaming KS Clock™ ...
Noble Opens the 252-room Hotel Indigo Savannah Historic District
March 31, 2016
Hotel adds to the Art and Soul of Savannah's City Market at Ellis Square ATLANTA (March 31, 2016) – Noble Investment Group ("Noble") announces the opening of the 252-room Hotel Indigo Savannah Historic District, which is managed by InterContinental Hotels Group (IHG), one of the world's leading hotel companies. Located at 201 West Bay Street, the Hotel Indigo® sits in the heart of historic Savannah in the former Guckenheimer tobacco warehouse and grocery, a nationally registered landmark built in 1850. The hotel is located in the neighborhood of City Market at Ellis Square, which was once known for its southern char...
Meet the Money® 2016 – May 2-4, 2016: 26th National Hotel Finance & Investment Conference in Los Angeles
March 31, 2016
By Jim Butler and the Global Hospitality Group® Hotel Lawyers | Authors of www.HotelLawBlog.com 31 March 2016 Getting to the winner's circle – marathon, sprint or obstacle course? LOS ANGELES – The 26th annual edition of Meet the Money®, the national hotel finance and investment conference, will be at the Sheraton LAX May 2-4, 2016. The conference will host hotel owners, developers, operators, brands, lenders, investors and other capital providers. Conference speakers will explore financing, re-financing, development, and deals, as they try to answer the questions: what part of the investment cycle are we in? And wha...
Hawaiian Hotels & Resorts Selects UniFocus for Hospitality-Specific Labor Management Solutions
UniFocus | March 30, 2016
DALLAS – March 30, 2016 – Hawaiian Hotels & Resorts has tapped Dallas-based UniFocus to provide its labor management and time and attendance solutions. The Hawaii-based hotel management and ownership firm, whose resorts comprise a large and complex labor pool, chose UniFocus for its hospitality-specific workforce management expertise and advanced technological solutions. "Integrating labor management and time and attendance was a critical next step for us," said Jansen Medeiros, managing director of Hawaiian Hotels & Resorts, which owns and/or manages two resorts on Maui and the Big Island. "While our current system ...
Intelity Provides In-Room and Mobile Guest Service Technology at Boston Harbor Hotel
Boston Harbor Hotel | March 30, 2016
Boston Harbor Hotel has partnered with Intelity for a high-tech guestroom upgrade during its renovation. BOSTON – March 30, 2016 –The Boston Harbor Hotel has tapped leading hotel technology provider Intelity to install guest service and engagement software on touchscreen tablets in all 230 guest rooms. Intelity will also develop a hotel mobile app for the Forbes Travel Guide Five-Star property. Both the app and the in-room hotel tablets will run on Intelity's ICE platform for a robust combination of both guest-facing and hotel management tools. Stephen Johnston, Boston Harbor Hotel Managing Director and General Manager, said...
Flyte Systems Introduces Hotel Promotions, Events to LaGuardia Plaza Hotel FlyteBoard
Flyte Systems | March 30, 2016
Guests Respond to Promotions Alongside Real-Time Airline Flight Information CHICAGO, IL – March 30, 2016 – Flyte Systems announced that it upgraded the FlyteBoard at the LaGuardia Plaza Hotel to display property promotions and meeting information. The new functionality enables the LaGuardia Plaza to show event notices, wayfinding, and revenue generating property specials on the same screen with FlyteBoard real-time airline schedules for LaGuardia International. Click here to request information on Flyte Systems' airport travel and guest information services. "Flyte Systems is a truly beneficial addition to the LaGuardia...
Fragmented Performance Dampens Spring Hotel Outlook
TravelClick, Inc. | March 30, 2016
Strong Group Booking Growth Provides Promise for North American Hoteliers NEW YORK – March 30, 2016 – While new bookings are up at the start of the spring season, with 17 of the top 25 North American markets showing committed occupancy* growth compared to last month, the pace of those bookings is relatively flat. New commitments that have been added over the last month are down -0.2 percent, according to new data from TravelClick's March 2016 North American Hospitality Review (NAHR). These numbers indicate a disjointed story for hoteliers as new booking pace is slowing going into the normally strong spring travel reservation...
Digital Alchemy Attracts Luxury Adventurers to Las Terrazas Resort with Personal Communications
Digital Alchemy | March 29, 2016
Secluded Belize Destination Boosts Its Bottom Line with Personalized Emails March 29, 2016 – The sun, sea adventure and deluxe accommodations draw guests to Las Terrazas Resort in Ambergris Caye, Belize. But the pampering begins long before travelers sink their toes into the resort's white sand beach. As soon as a guest makes a deposit, Digital Alchemy's hotel email marketing system responds with an attractive personalized message. Travelers can immediately begin to peruse on-site amenities and island activities that fulfill the tropical trip of their dreams. Digital Alchemy is the leading provider of hospitality Customer Rela...
Kube Systems Enters the LA Boutique Hotel Market with its KS Clock™ at Andaz West Hollywood
Kube Systems | March 29, 2016
Bedside unit charges up to six Apple/Android/Blackberry devices simultaneously and utilizes hospitality's first Android App-based programmer with GUI touchscreen [Jericho, NY—March 29, 2016] — Kube Systems has penetrated the boutique hotel market in Los Angeles with 239 rooms at Andaz West Hollywood now featuring its KS Clock™. This compact, Bluetooth streaming unit features the ability to charge up to six mobile devices with built-in Apple® Lightning cable, Apple® 30-pin cable and Micro USB flip out cables suitable for Androids, Blackberrys and virtually every smartphone and tablet on the market. It also featu...
5 Things to Know About Facebook’s Canvas
Gcommerce Solutions | March 29, 2016
By Lindley Ferris March 29, 2016 In February of this year, Facebook officially launched Canvas for all advertisers. With rising mobile traffic numbers and ever-lingering poor mobile website experiences, Facebook is now providing a seamless solution. Without ever leaving the app, your audiences can have a full website experience in a bite-sized, easily consumable piece of content. Canvas tells a brand's story through beautiful, vivid imagery and videography that is optimized specifically for a mobile experience. This means faster loading times and higher engagement rates. Here are the 5 key things hoteliers should know about Facebook Can...
NAVIS Continues Growth and Market Expansion Into Latin America
NAVIS | March 29, 2016
Latin America venture is the latest in a series of developments designed to support the increasing demand for NAVIS hospitality sales and marketing solutions BEND, OR (March 29, 2016) – In 2015, the leadership team at NAVIS, led by Kyle Buehner made the decision to explore market penetration into LATAM with Mexico being its keen focus. With the recent appointment of Robert Mendez as International System Consultant, the company has announced it will increase its presence to amplify its reach in the region. NAVIS has, for the last three decades, advanced and innovated high-performance hospitality sales and marketing solutions that c...
HMC Promotes Mary Ruth Javier to Newly Created Role of Corporate Director of Revenue Management
Hospitality Management Corporation (HMC) | March 28, 2016
Dallas, TX – Leo Spriggs, President and CEO of Hospitality Management Corporation (HMC), announces the promotion of Mary Ruth Javier in the newly formed position of Corporate Director of Revenue Management. She will be taking on the responsibility of determining revenue/rate structures across all hotels, competitive market intelligence and to ensure property revenues are maximized. Javier previously held the role of Director of Sales & Marketing for the Radisson Hotel Dallas–North, one of the hotels currently under HMC's management. The company continues its ongoing business expansion which is made up of full service, co...
SkyTouch Announces WindsurferCRS Interface
SHR | March 24, 2016
SkyTouch Technology has signed an agreement with SHR to interface the SkyTouch PMS with WindsurferCRS PHOENIX, AZ – HOUSTON, TX—March 24, 2016—The SkyTouch property management system (PMS) is designed to help hotel owners manage operations more effectively, potentially enhancing their guests' experience and optimizing their profitability. To this end, the SkyTouch PMS is now interfaced with SHR's WindsurferCRS. "SkyTouch is market-driven and solution-oriented. Today, hotel operators want the flexibility to broaden their hotel's technology ecosystem to help drive better distribution and revenue generation," said Jonah P...
A Word to the Wise Regarding Asset Management
Ken Greger | March 23, 2016
By: Ken Greger How to Avoid Sticking that Sharp Pencil in Your Eye As an industry advisor and in a position to see all components of the hotel world – the property, the team, the guests, the brand, the management company, the ownership and capital partners – it's amazing how a group of very smart people seem to regularly overlook key fundamentals, and that is the Asset Managers. Of course, this doesn't pertain to all Asset Managers, but those of you reading this article will know if you're being described. Before presenting the issue, first a review of the business. It's not rocket science. There is a point to made, so pleas...
Google Just Upped the Penalty for Not Having a Mobile-Friendly Hotel Website
the Author and HeBS Digital | March 23, 2016
by Megan Harr Just when you thought you had mobile marketing covered, Google announced the forthcoming release of an update that will increase the importance of maintaining mobile friendliness. In May 2016, Google is expected to release another mobile-friendly algorithm update, further punishing sites that are not deemed mobile-friendly. Google Mobile-Friendliness Algorithm Update 2.0 is the Issue Last April, Google released its Mobile-Friendliness Algorithm Update, the most impactful change since the rollout of Google Panda in 2011. This update gave preferential rankings to those sites deemed by Googlebot to be "mobile-friendly" and pu...
10 Things You Need to Know About Millennial Travelers
nSight | March 23, 2016
Millennials already make up 40% of leisure travelers who book travel online. They've grown up in the digital age so tech is part of their DNA. They don't think twice about booking a flight online, posting online for a last minute hotel or restaurant recommendation, or even spending the night in a stranger's home in a city a thousand miles away from home. In an almost desperate attempt to win them over, the travel industry is throwing everything they've got at them – building niche brands, introducing mobile-driven amenities and just trying to be hip enough to matter. What the industry needs to understand is that this is not a demo...
With All the “Noise”, are More and More People Opting Out of Hotel Marketing?
Ryan Solutions | March 22, 2016
In email marketing, an unsubscribe represents someone saying "that's enough." But email doesn't exist in a vacuum, it's just one channel in a growing landscape of online messages. In 2006 there was no such thing as a brand Facebook page or advanced ad targeting, so is all this marketing noise in 2016 driving more and more people to opt out of these messages? Here's what we found. The Goods To find our answer we looked at a simple email metric that we've put under the microscope before but never on a year-over-year scale: unsubscribe rate. We took email performance data from 20,000 hotel and resort newsletter campaigns sent to over 1,000...
Playa Largo Resort & Spa Will Open with Intelity’s In-Room Guest Service Technology
Intelity | March 22, 2016
The first hotel built in Key Largo in over 21 years has chosen Intelity to provide an integrated digital guest engagement and service solution. KEY LARGO, Fla. – Playa Largo Resort & Spa and Intelity have formed a partnership to install guest service and engagement technology at the resort when it opens later this spring. The property, a joint venture between Prime Hospitality Group and Shaner Hotels, will offer complimentary in-room touchscreen tablets running on Intelity's award-winning ICE (Interactive Customer Experience™) platform for a combination of guest-facing and hotel management tools. General Manager Shakir H...
Kube Systems Seeing Successful Returns from Distribution Deal with American Hotel Register
American Hotel Register Company FF&E Solutions | March 22, 2016
In less than one year, the North American leader in hospitality supply has introduced thousands of mobile charging devices into the market from Kube Systems [Jericho, NY—March 22, 2016] — Demand for mobile device charging is at an all-time high, as travelers are bringing more and more devices with them as they travel. As such, Kube Systems is reaping the benefits of its distribution partnership with American Hotel Register Co. Since the relationship began almost a year ago, American Hotel Register has placed thousands of charging Kubes into the marketplace at properties representing some of the world's most recognized hotel ...
CityHub Amsterdam Maximizes Guest Satisfaction by Implementing RFID Access Solution and Seamless Payment Options for Hotel Guests
ASSA ABLOY Hospitality | March 22, 2016
Industry leading RFID access technology secures capsule-sized rooms and provides streamlined self-service payment options. Stockholm – March 22, 2016 – CityHub Amsterdam, a new hotel concept opened in October 2015 that caters to its guests with a modern, pod-sized, themed guestroom environment, has ensured its ability to offer total guest security and convenience by implementing cutting-edge security access solutions from ASSA ABLOY Hospitality. Guests of the hotel can now expect a significantly improved experience, thanks to the installation of VingCard Signature RFID door locks and RFID card readers, which allow them to q...
Hotel AG Closes 169-Room San Francisco Airport Hotel
Hotel AG | March 22, 2016
ATLANTA – March 22, 2016 – Hotel Assets Group, LLC (Hotel AG) is pleased to announce that it has arranged the sale of the Comfort Inn & Suites San Francisco Airport in South San Francisco, California. Eric Gunderson, a partner in the firms Los Angeles office exclusively represented the Buyer and Seller in the transaction. The Comfort Inn & Suites San Francisco Airport is located just north of the main terminal of San Francisco International Airport (SFO) and adjacent to the South San Francisco Caltrain Station. The hotel sits on approximately 2.91 acres of fee simple land. 2015 marked a record year for SFO with over ...
Tambourine Releases Dynamic Personalization Engine for Hotels
Tambourine | March 22, 2016
Powerful website visitor personalization and intelligent ecommerce New York, NY – March 22, 2015 – Tambourine, a marketing technology company for hotels worldwide, has announced the release of its Dynamic Personalization Engine. The new technology personalizes the experience of hotel website visitors based on their previous booking behavior, their geo-location and the pages they visit on the hotel website. The Personalization Engine has been in testing for more than a year at independent hotels worldwide, enabling the properties to recognize, reward and convert visitors with a history of direct bookings. "99% of hotels use d...
FCS’ e-Laundry Automated Tracking Solution Helps Hotels Go Green and Streamline Laundry Operations
FCS | March 17, 2016
Launch of new FCS e-Laundry solution helps track transactions and costs for hotel operations with substantial laundry service demands Hong Kong – March 17, 2016 – FCS Computer Systems (FCS), a leading comprehensive hospitality solutions and services provider, announces the launch of e-Laundry, an automated alternative to manual laundry and linen tracking. The new e-Laundry solution is designed to help hotels eliminate paper trails, while gaining greater perspective into real-time inventory, operational needs by shift, and future consumption forecasting. e-Laundry is especially suitable for hotels with more than 300 rooms, me...
