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Technology
Trump National Doral Golf Resort and Spa Miami Upgrades to InvoTech RFID Uniform Management System
InvoTech Systems, Inc. | January 19, 2016
Long-time InvoTech Customers Upgrade their Uniform Systems with RFID Technology for More Efficient Operations and Cost Saving Benefits LOS ANGELES, CA – January 20, 2016 – InvoTech Systems, Inc. announced Luxury Miami Golf Resort Trump National Doral is upgrading their uniform management and control processes with InvoTech's RFID Uniform System. The Trump National Doral has benefited from the control and accountability established by the InvoTech Barcode Uniform System since implemented in 2012. The RFID upgrade will provide additional cost saving benefits by automating manual tasks that were required with the barcode system...
Corporate Governance Takes a Front Seat
Keith Kefgen | January 19, 2016
By: Keith Kefgen Cybersecurity. Say-on-Pay. Short-term vs Long-Term. Shareholder Activism. All of these issues are at the forefront for board directors these days. Change in corporate governance has reached a dizzying pace. How is the gaming industry reacting and/or setting the standard of change in governance? It appears that a number of gaming companies are creating best practices, while others need to update their standards in a big way. Casino Journal and AETHOS Consulting Group have be examining corporate governing practices for more than a decade. This year's study includes 26 companies that have significant business concerns in t...
Duetto to Provide Revenue Strategy Solutions for NH Hotel Group
Duetto | January 19, 2016
Duetto Brings Open Pricing to One of the World's Largest Hotel Companies, Adding Close to 400 Hotels Worldwide London and Madrid, January 19, 2016 – Duetto, the market leader in hotel profit optimization technology, announced today that it will implement its revenue strategy solutions for NH Hotel Group, bringing new insights on pricing and demand to close to 400 NH hotels encompassing approximately 60,000 rooms in Europe, the Americas and Africa. NH Hotel Group is one of the world's top 25 hotel chains, and is known for superior locations, facilities, guest service and guest technology. "We are very happy to announce this agreeme...
TrustYou Releases TrustYou Stars To Help Hotels Gain More Reviews and Enhance Content on Google
TrustYou | January 19, 2016
Munich, Germany and San Diego, USA – January 19 2016 – TrustYou has launched a new product, TrustYou Stars, aimed at helping hotels gain more reviews and enhance their review content by seamlessly pushing guest satisfaction survey reviews to Google. These reviews are also incorporated into TrustYou's TrustScores and Meta-Review summaries, which appear on hundreds of sites worldwide, including Google, Trivago, KAYAK, Skyscanner, Wego, Sabre GDS, and more. Hotels that are already using TrustYou Stars have seen promising results: Ayres Hotels has seen a 4% increase in its TrustScore (TrustYou's overall review score) alongside a...
Antigua and Barbuda Tourism Authority Launches Regatta Booking Engine on VisitAntiguaBarbuda.com
Regatta Travel Solutions LLC | January 19, 2016
Charlottesville, Virginia (January 19, 2016) – Regatta Travel Solutions announced today that the Antigua and Barbuda Tourism Authority has selected Regatta Travel Solutions to power the booking engine on their new official destination website, visitantiguabarbuda.com. Regatta will allow visitors to the destination website to book hotels, attractions and packages on the destination's official website. "Regatta has been doing great work here in conjunction with our local Antigua Hotels and Tourist Association for more than four years now," said Neil Forrester, General Manager of the Antigua Hotels & Tourist Association. "It was ...
Hospitality Entrepreneur and Leader, Leland Pillsbury Joins Social Tables’ Board of Advisors
Social Tables | January 19, 2016
Washington, D.C. (January 19, 2015) - Social Tables (www.socialtables.com), the award-winning, collaborative meeting and event software provider, has announced that industry veteran Leland Pillsbury has joined its Board of Advisors. In this role, the Founder and Chairman of Thayer Lodging Group will help guide the company's business strategy in the hospitality marketplace. "We are thrilled to welcome Lee to the Social Tables family," said Dan Berger, chief executive officer of Social Tables. "He is one of the most formidable individuals in the industry, and we look forward to learning from his invaluable expertise to help shape our comp...
ASSA ABLOY Hospitality Kicks Off 2016 With Celebration of 100,000th Mobile Access Solution Installation Milestone
ASSA ABLOY Hospitality | January 18, 2016
Industry-leading digital key access platform achieves critical mass in enhancing guest convenience and security at properties around the world Dallas – January 18, 2015 – ASSA ABLOY Hospitality Mobile Access, a highly advanced keyless entry solution developed specifically for the global hotel market, has now been successfully implemented on more than 100,000 guestroom door locks worldwide. An important milestone that demonstrates the rapidly growing demand for digital key functionality, this dramatic increase in the number of installations also confirms ASSA ABLOY Hospitality as the leading provider of mobile access solutio...
4 Ways Luxury Hotels Can Use Technology To Provide Better Customer Service
Alex Shashou | January 16, 2016
By Alex Shashou For some luxury hoteliers, the idea of mobile technology in hospitality is fraught. When customer service is understood as face-to-face interaction, the introduction of mobile technology is seen as an ill-suited replacement, an encroach on the time-honored traditions of hospitality. And when construed as such, there is also research that backs up these misgivings. A recent study by the Cornell University School of Hotel Administration shows that using automation - in this case self-serve check-in technology - as a replacement for in-person customer service "can impede development of employee-guest rapport and lead t...
Hyatt’s Malware Breach Infected at Least 250 Hotels in 2015
Hyatt Hotels Corporation | January 15, 2016
CHICAGO (January 15, 2016) – Hyatt Hotels Corporation (NYSE: H) has completed its investigation of the previously announced payment card incident. The investigation identified signs of unauthorized access to payment card data from cards used onsite at certain Hyatt-managed locations, primarily at restaurants, between August 13, 2015 and December 8, 2015. A small percentage of the at-risk cards were used at spas, golf shops, parking, and a limited number of front desks, or provided to a sales office during this time period. The at-risk window for a limited number of locations began on or shortly after July 30, 2015. The malware was...
Hotelier’s 2016 Action Plan to Maximize Revenue from the Mobile Channel
the Author and HeBS Digital | January 15, 2016
By Max Starkov The full year results for 2015 are in and one thing is clear: the age-defining shift from desktop to mobile and tablet devices continued its rigorous pace: more than 20% of online bookings and roomnights are generated from non-desktop devices (smartphones + tablets), while nearly 50% of web visitors and over 44% of page views come from tablets and mobile devices. The mobile channel contributes directly to additional 30%-40% bookings via the voice channel (HeBS Digital Research). According to Google Research, nine out of ten people are "cross-device" Internet browsers and researchers, using multiple devices sequentially (m...
Enseo Expands Executive Team
Enseo | January 14, 2016
Industry Leaders Bring Additional Expertise to Hospitality's Premier Integrator RICHARDSON, TX – January 14, 2015 -- Enseo, the fastest growing integrator in hospitality technology, is pleased to welcome David Goldstone as Senior Vice President, Angela Yotides as VP, Technical Sales, and Randy Eisenbach as Chief Operating Officer. Combined they bring more than 60 years of experience along with their considerable expertise to Enseo and its expanding suite of hospitality solutions that includes HDTV, HSIA and digital signage. "I could not be more excited to be a member of the Enseo Management Team at this exciting time in the growth...
SiteMinder Partners with Priceline.com to Offer Hotels an Advanced Way to Distribute Inventory Online
SiteMinder | January 14, 2016
Dallas, US – The hotel industry's leading cloud platform, SiteMinder, today announced that it has partnered with priceline.com, a leader in online and mobile travel, to offer hotels an advanced way of distributing their inventory online. The partnership integrates priceline.com into SiteMinder's Channel Manager, providing hotels a new way to reach travelers making their hotel reservations through priceline.com's apps or mobile web. Priceline.com's vice president, hotel, Craig Schickler, says, "We've aligned with SiteMinder to offer our mutual hotel customers a cost-effective alternative to managing the distribution of their rooms ...
Digital Alchemy Doubles Office Space, Expands Staff to Support Growth
Digital Alchemy | January 14, 2016
Company Passion "Making Hospitality Personal" with New Revenue Generating Solutions Supercharge Client Growth January 14, 2016 – Digital Alchemy started 2016 with a move to new offices with double the space to accommodate its expanded staff and growing client list. Digital Alchemy is the leading provider of hospitality Customer Relationship Management, guest communications and email marketing for hotels. The company's new Dallas Metroplex office is home to Digital Alchemy's support, development, sales and executive teams. Passion drives company and client growth "Passion is the driving force behind Digital Alchemy's growth," said ...
TravelClick Partners with Sojern to Expand Digital Media Network
TravelClick | January 14, 2016
Data-driven solution and access to premium inventory channels will drive bookings and ROI for hoteliers globally NEW YORK – January 14, 2015 – TravelClick, a global provider of innovative cloud-based solutions that enable hotels to grow revenue, today announced that it has partnered with Sojern, one of the world's leading performance marketing engines for travel brands. The partnership will enable TravelClick's digital media customers to drive more bookings by leveraging Sojern's data-driven marketing optimization engine and its access to premium inventory. TravelClick works with thousands of hotels around the world, ran...
Erik Dorr Awarded High Honor at 2015 AZ HSMAI Holiday Awards Gala
GCommerce | January 14, 2016
For many, the key to success requires low costs and high output. GCommerce believes the mold must be broken. Focus must be placed on unmated customer service, custom strategy, and most importantly, a team of experienced, knowledgeable, and passionate individuals who believe the game must be changed. Erik Dorr, Vice President of Sales and a recent addition to the GCommerce team in 2015, embodies these characteristics and more. Understanding the importance of communication and collaboration, Erik has not only contributed to the company culture, he has brought with him an established network and the respect of his industry peers. Pride and...
Sabre Completes Acquisition of the Trust Group; Transaction Expands Sabre’s Hospitality Customer Base by 30 Percent
Sabre | January 14, 2016
Acquisition creates unmatched set of hospitality solutions and services,and expands Sabre's hospitality business in EMEA and Asia Pacific SOUTHLAKE, Texas – Jan. 14, 2016 – Sabre Corporation (NASDAQ: SABR) today announced that it has completed its acquisition of the Trust Group, including Trust International, InnLink and Nexus. With this acquisition, Sabre Hospitality Solutions expands the portfolio of hotels it serves by more than 30 percent, totaling approximately 32,000 worldwide. A leading global central reservation, revenue management and hotel marketing provider, the Trust Group serves independent and small-to-mid-size...
Kaba Lodging Announces Mobile Access Implementation White Paper
January 14, 2016
How-To White Paper Gives Steps to Implement a Secure, Successful Mobile Access Guest Experience MONTREAL, QC, CANADA – January 14, 2016 – Kaba, the provider of Saflok™ and ILCO™ electronic locks, announced that it released a white paper to help operators evaluate the mobile access opportunity for their properties. The paper, "3 Steps to Implement a Successful, Secure Mobile Access Guest Experience," demystifies mobile access strategy development with a clear, systematic approach. Click here to download the mobile access implementation white paper. White paper answers operator questions about Mobile Access "Mobile...
Statler Hotel Renews Collaboration with IDeaS and Adopts Latest Revenue Management System
IDeaS | January 14, 2016
IDeaS G3 RMS offers hoteliers unparalleled capabilities in analytics, pricing and controls MINNEAPOLIS – January 14, 2016 – IDeaS Revenue Solutions, the leading provider of revenue management software solutions and advisory services, today announced a continued strategic collaboration with Statler Hotel to increase revenue performance across the property's 153 rooms with IDeaS G3 Revenue Management System (RMS). Following a competitive review of multiple revenue management solution providers, Statler Hotel selected to continue their four-year collaboration with IDeaS to provide their best-in-class revenue management system. ...
The Coachability Quotient (CQ): A New HR & Leadership Tool
James Houran, Ph.D. | January 13, 2016
By: James Houran, Ph.D. | Thomas Mielke They are critical business questions every leader faces sooner or later – "Can this employee be saved?" or "Would coaching be a wise investment for this person?". Not surprisingly, we are asked if there is a reliable means to identify people who will most benefit from formal or informal development programs. In fact, AETHOS recently introduced the innovative "CHIC coachability model" to guide leaders in answering these important talent questions. This model profiles the best coaching candidates as having Curiosity, Humility, Internal Locus of Control and Competitiveness. Preliminary research...
Lodging Interactive Launches: Freedom For Hotels
Lodging Interactive | January 13, 2016
PARSIPPANY, NJ - January 13, 2016 Lodging Interactive, a leading digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced its new Freedom For HotelsTM program. Freedom For Hotels eliminates long term, multi-year agency contracts and ensures the agency remains focused on generating positive ROI for its customers. "Freedom For Hotels is all about providing hotels with customer friendly business terms," stated DJ Vallauri, Lodging Interactive's Founder & President. "Hotels shouldn't have to commitment to agency contracts lasting 2 or even 3 years. With Freedom For Hotels, if we ...
TSA Solutions Supports the Hotel Atlantic Kempinski Hamburg to Enhance its Upsell Revenue, Promote Guest Satisfaction and Motivate Front Office Teams
TSA Solutions | January 13, 2016
The 221-Room Hamburg Property Becomes the Third Kempinski Hotel in Germany to Partner with TSA Solutions, Which Now Has 27 Hotels in Germany and more than 50 in Central Europe DUBAI, UAE — January 13, 2016. Continuing its worldwide expansion and accelerated growth in Central Europe, TSA Solutions has implemented its Front Desk Upselling program to support the Hotel Atlantic Kempinski in enhancing upselling revenues, identifying hidden guest needs to promote increased guest satisfaction, and motivate Front Desk associates. In just a few weeks since implementing the program, the hotel has already seen significant results. Marco Wint...
nSight Scores New San Francisco Hotel Clients by Helping Win Guests from the OTAs
nSight | January 13, 2016
A dozen hoteliers turn predictive consumer data into game-changing revenue strategy NASHVILLE, TN (January 13, 2016) nSight, the leader in online consumer shopping intelligence for hotels and destinations, has added twelve new hotel clients from the San Francisco/Napa Valley region. A combination of branded and independent properties, these hoteliers are focused on winning back guest relationships from the OTAs by using forward-looking shopping data to make smarter digital marketing and revenue management decisions in one of today's hottest global leisure markets. Transient consumer demand for hotel stays in San Francisco over the next ...
Magnolia Bluffs Casino Selects Agilysys Lodging Management System as SaaS Solution for Newly Renovated Hotel
Agilysys | January 13, 2016
SaaS Delivery Offers Predictable Costs, Flexible Growth, Accelerated ROI ALPHARETTA, GA. — Jan. 13, 2016 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that Magnolia Bluffs Casino, in Natchez, Miss., has selected the Lodging Management System (LMS®) property management solution to streamline operating efficiency and enhance guest service at its newly renovated hotel, which is expected to open in early 2016. Casino Holding Investment Partners, parent company of Magnolia Bluffs, recently purchased the Isle of Capri hotel, which will...
Travel Tripper Expands Global Presence with New Office in London
Travel Tripper | January 13, 2016
New Location Targets European Market Bringing Full-Service Hotel Technology Near NEW YORK – January 13, 2016 - Travel Tripper, the industry's most innovative provider of hotel reservation solutions, today announced the opening of a new office in London. The company's booking technology, e-commerce platform and presence will now be available to the European market. Travel Tripper already has a strong presence in the United States and has a growing presence in Asia and Australia. The company wanted to continue its global reach by tapping into the European market. This is a ripe market for Travel Tripper due to Europe's abundance of ...
