Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
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Johannes Vocke | July 24, 2024
Technology
The Marriott-Starwood Merger’s Impact on Owners, Franchisees and Developers
Robert E. Braun | November 25, 2015
By Jim Butler and the Global Hospitality Group® | Authors of www.HotelLawBlog.com November 2015 As the biggest merger in the history of the hospitality industry, the Marriott-Starwood merger, is grabbing headlines worldwide. Most of the recent press has focused on the sheer size of the potential transaction. But in his article below, my partner and hotel lawyer Bob Braun, considers the practical impact of the merger on hotel owners, franchisees and developers. With the loss of the Starwood family of brands as an independent and significant competitive force in the industry, the merger will bring mixed blessings to stakeholders. The ...
2016 Checklist to Maximize Engagement and Revenues from Social Media
the Authors and HeBS Digital | November 24, 2015
By Victoria Hsia Social media and travel go hand-in-hand. Sixty-five percent of adults now use social networking sites (Pew Research Center) and a growing portion of these users are utilizing social media before, during, and after traveling. As traffic and activity on these platforms continue to grow, hoteliers have even more opportunities to reach their customer segments and generate revenue. The possibilities for hoteliers in the social media space are more exciting and accessible than ever before. From emerging social media platforms to robust ad targeting capabilities, the options are constantly expanding and evolving. Are you prepa...
Sabre to Acquire the Trust Group
Sabre | November 24, 2015
Acquisition to extend Sabre's global leadership in hospitality technology solutions SOUTHLAKE, Texas – Nov. 24, 2015 – Sabre Corporation (NASDAQ: SABR) today announced that it has entered into a definitive agreement to acquire the Trust Group of Companies, a central reservations, revenue management and hotel marketing provider with a significant presence in EMEA and Asia Pacific. The acquisition will include Trust International, InnLink and Nexus. "Acquiring the Trust Group is consistent with our stated goal of building on Sabre Hospitality Solutions' global leadership position, and this combination will enable us to grow fa...
Digital and Mobile Channels Continue to Drive Hotel Bookings
TravelClick | November 23, 2015
North American Hotels Experience Strong Revenue Growth Heading into New Year NEW YORK – November 23, 2015 – Hotel industry performance is continuing to strengthen, with Q3 2015 revenue per available room (RevPAR) increasing 3.1 percent year-over-year – and this growth is being driven through online and mobile bookings. According to data from TravelClick's North American Distribution Review (NADR; Q4 2015), bookings through hotel company websites (Brand.com), online travel agents (OTAs) and in-person travel agents (global distribution systems / GDS) experienced the most growth in bookings in the third quarter. TravelCli...
PortAventura Selects Duetto’s GameChanger Solution
Duetto | November 23, 2015
Duetto Brings Game-Changing Loyalty and Integrated Resort Pricing Capabilities to more than 2,000 Rooms at Five Hotels at Europe's Largest Destination Resort, Including the Much Anticipated "Ferrari Land" London, November 23, 2015 -- Duetto, the market leader in hotel and casino profit optimization technology, announced that PortAventura will implement its GameChanger solution, bringing new loyalty, forecasting and price optimization capabilities to five resort hotels outside Barcelona, including at the soon to be opened Ferrari Land theme park. Under the agreement, GameChanger will come to PortAventura's Hotel Gold River, Hotel Mansio...
Lodging Interactive Wins Prestigious HSMAI Adrian Award for Web Design & Digital Marketing
Lodging Interactive | November 23, 2015
PARSIPPANY, NJ - November 23, 2015 Lodging Interactive, a leading digital marketing and social media engagement firm exclusively serving the hospitality industry, today announced it has won a 2015 Hospitality Sales & Marketing Association International (HSMAI) Adrian Award for innovative website design and cutting edge marketing practices for its work on the www.NewportBeachsideResort.com website. "The HSMAI Adrian Awards has become the world's most renowned and prestigious web marketing competition dedicated to the travel industry," said DJ Vallauri, Lodging Interactive's Founder & CEO. "We are honored to have our work acknowle...
TSA Solutions Partners with PHG to Add Meritage Collection Hotels to its North American Portfolio
TSA Solutions | November 23, 2015
TSA's Front Desk Upselling makes an immediate impact to drive ancillary revenue and guest service at iconic California properties New York— November 23, 2015 - TSA Solutions, the worldwide leader in hotel upselling solutions, expanded its portfolio of hotels in North America through a partnership with Pacific Hospitality Group (PHG), a hotel management and ownership company. The collaboration with PHG adds four properties under the company's Meritage Collection portfolio to TSA's growing roster of clients. The participating Collection hotels include Balboa Bay Resort, Bacara Resort & Spa, Estancia La Jolla Hotel & Spa, and...
Travel Spending has Increased by $48 billion – So What are Travelers Spending Money On?
Bojan Jokic | November 19, 2015
by Bojan Jokic The United Nations World Tourism Organization (UNWTO) recently released data on the spending habits of tourists in 2014, which put $1.2 trillion back into the global economy — an increase of $48 billion from the previous year. The same report revealed that receipts from international visitors spending on accommodation, food and drink, entertainment, shopping and other services and goods reached an estimated US$ 1,245 billion (euro 937 billion) in 2014, an increase of 3.7%. The global business travel market generates sales worth hundreds of billion U.S. dollars every year and it includes both national and internatio...
Agilysys to Host ‘Inspire User Conference & Executive Summit 2016’
Agilysys | November 19, 2015
Conference Will be Held Feb. 22-24 at Caesars Palace in Las Vegas; Three-Day Event to Feature Educational Sessions, Executive Summit, Partner Pavilion ALPHARETTA, GA. — Nov. 19, 2015 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that registration is officially open for the Agilysys Inspire User Conference & Executive Summit 2016. The conference will be held at Caesars Palace in Las Vegas, Feb. 22-24, and will bring together hospitality professionals and industry thought leaders to exchange inspiration and best practices on how gr...
Q&A Residential Hotel Provides Mobile Guest Services App with Intelity
Intelity | November 18, 2015
NEW YORK – November 18, 2015 – Q&A Residential Hotel, the first short-stay experience debut from renowned furnished apartment provider Furnished Quarters, announces a partnership with hospitality technology provider Intelity that provides guests with digital access to hotel services through a branded mobile app. The application is built upon Intelity's ICE (Interactive Customer Experience™) platform, the most widely used of its kind in the world. The Q&A app, downloadable to personal iOS and Android mobile devices, offers a full menu of services, from general information to housekeeping requests. It keeps guest...
The Perils of Using an Open Source Content Management System (CMS) to Power the Hotel Website
the Authors and HeBS Digital | November 18, 2015
By Mariana Safer and Max Starkov Hoteliers are managing multi-million dollar properties. They have fiduciary responsibility to maximize the property's direct online channel presence, boost direct revenues, and lower the costs of online distribution. Utilizing an open source content management system (CMS) like WordPress is in stark breach of a hotelier's fiduciary duties and exposes them to great security and vulnerability risks hotel managers and owners cannot afford. When making any decisions regarding the property's most important digital asset, the website, there are many factors to consider which could make or break your online...
Maestro and Revinate New Integration Enhances Hotel Reputation Management, Guest Communication
Revinate | November 18, 2015
Maestro's API Integration Gives Property Operators Easy Set Up and Access to Rich Guest Profiles November 18, 2015 - San Francisco, CA - Revinate, the software as a service (SaaS) company that helps hotels reinvent the guest experience, announces its new interface with the Maestro PMS integrated hotel property management system. The Maestro API integration enables hotel operators to utilize an easy-to-use guest engagement platform that can be set up in a matter of hours. The API expedites Customer Relationship Management (CRM) system integration and onboarding processes for personalized guest communication that strengthens loyalty and d...
SiteMinder Partners with Africa’s SafariNow.com
SiteMinder | November 18, 2015
Dallas, US – 18 November 2015 – SiteMinder's 20,000 hotel customers now have access to traveler markets across the emerging African economy, thanks to the company's latest partnership with Africa's largest online travel agency, SafariNow.com. SafariNow.com now joins more than 250 other online booking channels integrated into SiteMinder's market-leading online distribution platform, The Channel Manager, which offers a real-time, two-way connection to more than 120 of the world's top property management systems and central reservation systems to enable seamless delivery of rates, availability and reservations for hotels. Tom W...
Cendyn® Continues Global Expansion: John Seaton Appointed Managing Director; Singapore Office Opens
November 17, 2015
Cendyn to Debut Eight Additional Offices Across Europe, Asia-Pacific Region in 2016 Boca Raton, Fla. – Nov. 17, 2015 – Cendyn®, parent company of hospitality and event industry technology leaders Cendyn/ONE™ and Cendyn Arcaneo®, is expanding its global operations and appointing London, England-based John Seaton as International Managing Director to support the continuously increasing international demand. With Cendyn's innovative, cloud-based SaaS platforms currently used by 30,000 clients in 143 countries, the company is pleased to announce the opening of a new office in Singapore, with plans to debut eight a...
2016 Checklist to Maximize Revenues from Your SEM Campaigns
the Authors and HeBS Digital | November 17, 2015
By Carmine Fischetti & Sara O'Brien Search Engine Marketing continues to be one of the highest revenue drivers for HeBS Digital's clients, with more than 25% of direct online revenue coming as a direct result of SEM/paid search via the hotel website and voice channel. Add to that Google Display Network (GDN), Remarketing Lists for Search Ads (RLSA), Gmail Ads targeting users with text and email ads, as well as YouTube TrueView video ads, and this contribution grows to beyond 30%-35% of direct online revenue. Obviously advertisers agree with the above and more than 41% of every online advertising dollar in the U.S. is spent on search...
Denver Airport’s Newest Near-Airport Parking Facility, ParkDIA Has Travelers On Time with FlyteBoard
Flyte Systems | November 17, 2015
ParkDIA Gives Business Travelers First-Class Executive Amenities Plus Real-Time Flight Information Display CHICAGO, IL – November 17, 2015 – Travel out of Denver International Airport just got easier thanks to a new near-airport parking operation, ParkDIA. The 7,500-space facility provides travelers with first-class business amenities that include instant mobile check-in and check-out service, an executive lounge with high-speed Wi-Fi and a FlyteBoard real-time glance-and-go airport flight information display to keep its busy clients on schedule. FlyteBoard displays arrivals and departures for Denver International in a fami...
Hotel AG Announces Year End and 1st Quarter Closings
Hotel AG | November 16, 2015
ATLANTA – November 16, 2015 – Hotel AG announced today their year end and 1st quarter closings. The firm currently has 71 hotels under sale agreement totaling $974 million with expected closings over the next several months. The brands under agreement include: 14 Hamptons, 7 Courtyards, 7 Hilton Garden Inns, 6 SpringHill Suites, 8 TownePlace Suites, 1 full service Marriott, 1 Hyatt, 1 Homewood, 3 Holiday brands, 3 Fairfield Inns, 1 Staybridge, 6 Choice flags, 5 independents and 8 other branded assets. H. Keith Thompson, principle of the firm, remarked, "We call this period in the cycle the race for capital. For the Hote...
Las Americas Golden Tower to its Open Doors using ASSA ABLOY Hospitality Security Technology
ASSA ABLOY Hospitality | November 16, 2015
Upscale Panama City property scheduled for early 2016 opening secures guestrooms with VingCard Visionline, Signature RFID locks and Elsafe Sentinel electronic safes Panama City – November 16, 2015 – The recently built Las Americas Golden Tower is set to offer guests advanced property security with electronic door lock and safe innovations by ASSA ABLOY Hospitality. Boasting 30 floors of luxurious guestrooms and amenities, the 285-room Panamanian property is on track to open in January 2016, equipped with VingCard Signature RFID door locks and Elsafe Sentinel electronic safes in all rooms and suites. With VingCard Signature R...
Revenue Strategy Reaches Hotel Students Worldwide
Duetto | November 16, 2015
Essec's Online "Fundamentals of Revenue Management" Course, Powered by Duetto, Registers More than 1,300 Students in Less than a Week London, November 16, 2015 - As higher education goes online and responds to the architecture of knowledge in a digital age, a new online course entitled "Fundamentals of Revenue Management: The Cornerstone of Revenue Strategy", has enrolled more than 1,300 students on six continents in less than a week – testifying to the growing influence of Revenue Strategy as a framework for helping hotels measure and overcome rising distribution costs to operate more profitably. Created by Duetto and ...
Red Lion Hotels’ ‘Hello Rewards’ Technology Platform Wins Gold Loyalty360 Award
HeBS Digital | November 13, 2015
New York, NY (November 13, 2015) – HeBS Digital is proud to announce that Red Lion Hotel Corporation (RLHC) won the Gold Loyalty360 Award in the Best Technology & Trends category for its Hello Rewards guest recognition program. The Silver award went to Allstate and the Bronze went to Hilton Worldwide. The RLHC's Hello Rewards loyalty program web application, developed by HeBS Digital, offers a personalized and inspiring experience for Red Lion 'Hello Rewards' members. The web platform features responsive/adaptive design for the three screens, access to members-only unpublished rates, and past and future stay information counti...
Interfin Selects SmarTV as Technology Partner for In-Room Guest Experience at Hotel Granduca Austin
Exceptional Innovation | November 12, 2015
Westerville, Ohio – Nov 12, 2015 – Interfin, a Houston based, diversified real estate company has selected The SmarTV Company, LLC (SmarTV) to provide its guest entertainment and engagement platform at the Hotel Granduca in Austin, Texas which opened to the public this week. The GuestSmarTV IPTV solution and interactive guest-facing technology has been installed at the 194-room luxury Austin hotel, continuing the Granduca Hotels' tradition of offering exceptional service. The GuestSmarTV IPTV solution provides all 194 guestrooms and suites with instant access to digital entertainment including Video On Demand titles, an inte...
Ojai Valley Inn & Spa Announces Partnership with Intelity for Mobile and Guestroom Service Solutions
Intelity | November 12, 2015
OJAI, Calif. – November 12, 2015 – Celebrated Southern California resort, Ojai Valley Inn & Spa, has selected Intelity to create a mobile app using the award-winning ICE (Interactive Customer Experience™) Mobile platform as the foundation. The resort will also have guest rooms installed with ICE Bedside software on tablet devices to revolutionize the in-room guest experience. Guests can download a customized app, which is able to run on Android or iOS mobile devices, and use it even before they arrive at the AAA Five-Diamond property. Hotel information and digital access to guest services are available through the ...
Reviews and Guest Surveys Can Now Be Managed on the Go with the New TrustYou Radar App
TrustYou | November 12, 2015
iOS and Android ++ Free to Download ++ Receive Alerts 24/7 ++ Engage with Guests ++ Benchmark Against Competitors by Katharina Sickora Munich, 12 November 2015 – TrustYou expands its product portfolio with its newest development for easy and better reputation management: TrustYou Radar, a purely app based tool for iOS and Android. The new app offers the possibility to follow up, analyze and react to reviews and guest surveys while on the go as an addition to TrustYou Analytics. Global online reputation management market leader TrustYou has all tools available to successfully manage and influence a hotel's reputation across the web...
5 Innovative Ways Hotels Can Use Text Messaging With Their Guests
ALICE | November 11, 2015
Mobile messaging is experiencing a renaissance, but how and with whom we text is changing. No longer for just between friends, text messaging is increasingly becoming how we communicate and interact with businesses. With 90% of texts opened within 3 minutes, it makes perfect business sense for hoteliers to engage with their guests in a way that provides guests with convenience and expedience, wherever they may be, before, during or after their stay. But adding text messaging to your hotel's communication stack shouldn't increase operational complexity for your staff. Rather, texting should be treated like any other communications channe...
