Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
PERCIPIA | September 16, 2024
The Top 7 Pain Points in Hospitality Procurement and How to Overcome Them
Johannes Vocke | July 24, 2024
Technology
ASSA ABLOY Global Solutions Demonstrates Expertise in Hotel Technology Innovation With the Winning of Two World Travel Tech Awards
ASSA ABLOY Global Solutions | October 24, 2022
Innovator of advanced security access solutions named world’s best hotel asset management and digital key service provider for 2022. Stockholm –October 24, 2022 – ASSA ABLOY Global Solutions, a leading provider of advanced security technology for the hospitality industry, is today honored to be recognized by the World Travel Tech Awards for its ongoing commitment in developing solutions that lead to safer and more efficient hotel operations. With hospitality professionals around the world voting for their most favored solutions, ASSA ABLOY Global Solutions was notably named “World’s Best Digital Key Solutions Provider” and “...
Three Use Cases to Extend QR Codes
Adam and Larry Mogelonsky | October 19, 2022
By Adam and Larry Mogelonsky If it ain’t broke, don’t fix it. Whenever we are recruited to audit a hotel’s tech stack or help evaluate solutions to meet a present need, there are always trade-offs. And one of the biggest is the time needed to implement – not just the vendor’s time to build the account or contending with supply chain delays for equipment but getting the API working, testing, training and best practices. Nowadays, the IT team can be so hard-pressed for time that it’s often better to make do, find workarounds or function within the confines of the current territory because deploying anything else would be too d...
Is Your Hotel Tech Stack Weighing You Down?
Steve Lapekas | October 19, 2022
By Steve Lapekas, Chief Operations Officer and EVP, Business Development for APS (Above Property Services) “Sorry, you’ll have to give me a minute. I think I have to delete some things off my phone,” muttered my colleague, whom I had met up with for coffee, as he squinted at his iPhone in an exasperated fashion. “I have 128 GB of storage; I don’t understand how this always happens.” Of course, this is a familiar technological crux, as iPhone users frequently complain of operational dysfunction as their phone storage creeps towards its capacity limits. More often than not, this problem arrives not because we’ve all assumed the...
Stayntouch Launches Stayntouch 2.0, a Fully Integrated Hotel Technology Suite to Drive Direct Bookings, Optimize Distribution, Simplify Payments, and
Stayntouch | October 19, 2022
The industry-leading cloud PMS and self-service technology provider invested $15 million to offer an end-to-end payments platform, a customizable booking engine, a powerful channel manager, and robust chain management capabilities. Bethesda, MD | October 19, 2022 – Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technologies, today announced the launch of Stayntouch 2.0, a fully integrated technology suite featuring an amplified version of its flagship cloud PMS and guest kiosk. The new technology suite also includes a secure payment gateway, a customizable booking engine, and an easy-to-use...
Hapi Adopts AHLA’s HTNG Express to Accelerate Innovation
Hapi | October 18, 2022
Developed by an HTNG Workgroup composed of more than 50 hotel IT leaders and solutions providers, HTNG Express solves one of the industry’s toughest problems: PMS integration. Hapi is an early adopter of this new standard and they’ve made it available to their entire partner network EDINBURGH, U.K., October 17, 2022 – Hapi, the hospitality industry’s leading platform for simple connectivity between technology systems, has worked with Hotel Technology Next Generation (HTNG), a division of the American Hotel & Lodging Association (AHLA), to launch HTNG Express, an efficient and low-cost solution for technology solution providers ...
Quest Apartment Hotels Deploys Mobile Access for Enhanced Contactless Guest Convenience
ASSA ABLOY Group | October 18, 2022
Leading apartment hotel operator leverages strategic relationship between ASSA ABLOY Global Solutions and Liverton to introduce digital key services to New Zealand-based locations. Stockholm –October 18, 2022 – ASSA ABLOY Global Solutions, a leading provider of advanced security technology for the hospitality industry, has today announced the successful adoption of Mobile Access by Quest Apartment Hotels for several of its properties located throughout New Zealand. Implemented via an integration with the Quest mobile app and ASSA ABLOY Global Solutions’ Certified Partner, Liverton, Mobile Access is now able to ensure instant room acc...
The Holy Grail of Hotel and Travel Distribution: A Single Source Technology for Both Inventory and Bookings
Aaron Shepherd | October 12, 2022
By Aaron Shepherd, CEO and Co-Founder of APS (Above Property Services) The legend of the Holy Grail has inspired and mystified people for centuries. And who can forget the hilarious scene in Monty Python and the Holy Grail, where God appears in the clouds — and commands Arthur and his knights to seek the Holy Grail. This concept also applies to business as companies search for solutions with extraordinary powers. The quest for hotel and travel companies is navigating the vast landscape of what tools and systems to use, understanding what delivers on their needs, and implementing them effectively to ensure the most return on th...
Hospitality Software Frontrunner Agilysys Receives Three Awards for Mobile Food & Beverage (F&B) Ordering and Payment Self-Service, Interope
Agilysys | October 11, 2022
-- Top gaming organizations recognize Agilysys for amplifying Return on Experience (ROE) through guest conveniences, technology interconnectivity and gaming industry expertise -- ALPHARETTA, GA — OCT. 11, 2022 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of hospitality software solutions that deliver High Return Hospitality, has won three awards from the gaming industry for its partnership, its technology leadership, and for the positive business impact of its intuitive mobile F&B order-and-pay solution. The solution – branded IG OnDemand – makes it fast and easy for hospitality and gaming guests to use a pe...
Cloud5 Communications Responds to Ongoing Hospitality Market Rebound With Contact Center Expansion to South Africa
Cloud5 Communications | October 11, 2022
Communications provider deploys newest location to assist with reservation calls for one of North America’s fastest growing hospitality organizations. Chicago, IL. — October 11, 2022, Cloud5 Communications, a leading provider of communications solutions and Managed IT Services for more than 5,000 hotels, MDUs, and commercial facilities across the Americas, has today announced the latest expansion of its contact center services with the opening of a new location in South Africa. Initially tasked with handling reservation calls for one of hospitality’s fastest growing North American companies, Cloud5’s South African contact center un...
Where Should Hotels Start When Budgeting Tech for 2023?
Steve Lapekas | October 6, 2022
Why Total Cost of Ownership (TCO) is one of the most important metrics when it comes to hotel technology and how to lower it without sacrificing best-in-class system capabilities or service By Steve Lapekas, Chief Operations Officer and EVP, Business Development for Above Property Services (APS) For the sake of this article, let me introduce you to a hypothetical young couple who, after four years spent living together in a rented condo in the city, plan to purchase their first home together. After meeting with their financial advisor, they’ve determined a comfortable budget that considers their combined income and monthly spending ha...
JW Marriott Atlanta Buckhead Expands Clear Sky Software’s Inventory Solution to the Culinary Department
Clear Sky Software | October 6, 2022
CHARLOTTE, North Carolina – October 6, 2022 – Clear Sky Software, Inc. Clear Sky Software, Inc. ® announced today that The JW Marriott Atlanta Buckhead has expanded its use of Clear Sky Software’s money-saving inventory systems. This beautiful and busy hotel has been a customer of Clear Sky Software for many years utilizing the company’s perpetual inventory system in the beverage department. Management made the decision to extend this technology out to the culinary department and take advantage of Clear Sky’s Food Inventory System. Now the hotel has one vendor and one system for tracking and controlling all food and bevera...
Stage Neck Inn Deploys GuestCast by HIS to Address Guest Demands for Modern In-Room Entertainment Technology
Hotel Internet Services, Inc. (HIS) | October 4, 2022
Luxury beachside property adopts solution purpose-built for hospitality in order to guarantee guest ease-of-use as well as enhanced data security and privacy. CLEARWATER, Fla. — October 4, 2022 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the latest successful implementation of its GuestCast streaming solution at the Stage Neck Inn, a 58-room luxury beachfront hotel in York Harbor, Maine. Seeking to stay a step ahead of the latest in-room entertainment trends, the upscale boutique property with GuestCast can now ensure a user-friendly and secure ...
Shiji’s Infrasys Now Powering All F&B Outlets in Sunway City Kuala Lumpur Hotels
Shiji | October 3, 2022
Infrasys Cloud POS is now deployed in all F&B outlets in Sunway Resort, Sunway Hotel Pyramid and Sunway Hotel Clio, located within Sunway City Kuala Lumpur, Asia’s premier entertainment and hospitality destination. Singapore, October 3, 2022 – Shiji Group and Sunway City Kuala Lumpur Hotels have successfully grown their partnership as the hospitality technology company has completed the implementation of its product Infrasys Cloud POS in all the F&B outlets within Sunway Resort, Sunway Hotel Pyramid and Sunway Hotel Clio, which includes Gordon Ramsay Bar & Grill. The cluster of hotels located within Sunway City Kual...
Global Hotel Occupancy Exceeds Pre-Pandemic Levels in July and August With a Strong Q4 Forecasted Across All Segments
Amadeus | September 28, 2022
For the summer of 2022, global hotel occupancy hit an average of nearly 70%, which is an increase of around 5% over the summer of 2019. Group and business travel segments are showing steady recovery in Q4, with 4.3 million group room nights already booked for H1 2023. After an outstanding summer of travel, Amadeus’ Agency360® and Demand360® data sources are showing strong recovery indicators for the remainder of 2022 and evidence of growing traveler confidence as the sector looks towards 2023. Amadeus’ in-depth Demand360® business intelligence data, which offers both retrospective and forward-looking insights to inform r...
Hoteliers Find Answers and Revenue Potential in Technology
Groups360 | September 27, 2022
The world has experienced some bizarre, and yes, unprecedented times in a short, but monumental, few years. The hospitality and travel industries, (among the rest of the world) have heard the continuous talk about “the new normal.” But for hoteliers, the only thing proving to be normal is that nearly everything about guest services is new. Today’s guests want risk-free contingencies, self-service, and contactless support. Meaning hoteliers need innovative ways to manage volume, promptly communicate, and provide exceptional guest experiences, all while facing a labor shortage. If hoteliers, and the hospitality industr...
Sojern Celebrates 15 Years Supporting Travel, Expands Platform Capabilities to Better Serve Travel Marketers
Sojern | September 21, 2022
SAN FRANCISCO – SEPTEMBER 21, 2022 – Sojern, the leading digital marketing platform built for travel, celebrates 15 years this month. Founded in 2007, Sojern has maintained an unwavering focus on travel from day one. It began by targeting travelers with advertisements on printed airline boarding passes, and evolved to encompass the rise of big data, digital marketing and programmatic advertising across new channels, mobile devices and social media—all the while prioritizing agility and an exclusive focus on travel. Sojern has learned—and persevered—through every challenge, industry shift and innovation. For example, the late 2000...
React Mobile Unveiling Hospitality’s Most Responsive, Reliable, and Self-Managing Panic Button Solution to CHLA, AAHOA Members in San Diego
React Mobile | September 21, 2022
For the first time attendees of the Southern California Hotel Conference and Trade Show will experience React Mobile 2.0, an employee safety solution with pinpoint location accuracy SEATTLE, Sept. 21, 2022 — As hoteliers assemble in San Diego Oct. 6 to discuss California’s tourism recovery, hotel staffing challenges, and the guest journey during the Southern California Hotel Conference and Trade Show, React Mobile will be there to showcase its latest version 2.0 employee safety solution that delivers the fastest response times, highest panic button reliability and beacon location accuracy to hotels. With more focus being placed today ...
CartStack’s RezRecover Solution Leverages BEDS© and Conditional Content to Re-Engage Prospective Travelers and Recover Lost Bookings
RezRecover by CartStack | September 21, 2022
BEDS© is CartStack’s unique tracking code, which enables hotels to capture and inject abandoned booking data into personalized email reminders MINNEAPOLIS, MIN (September 21, 2022) – CartStack, the leading eCommerce technology start-up behind RezRecover which has set out to help hospitality and travel companies combat rampant booking abandonment rates, has unveiled its proprietary personalization feature: BEDS©. Developed specifically for hotels, BEDS© refers to the company’s unique tracking code, which can capture key information from abandoned booking data. Using RezRecover’s booking engine integration records data from...
Five Principles to Guide Hotel Tech Evaluations for 2023
Adam and Larry Mogelonsky | September 21, 2022
By Larry and Adam Mogelonsky As we descend into Q4, every hotel brand is starting to set up strategic planning meetings to determine what adjustments to make and what new initiative to take in 2023. Without knowing your specific brand, its customers, your finances and your locations, we can say: Labor issues will continue next year for (almost) the entire industry as will the need for improved employee wellness programs Automation and other forms of efficiency-improving tech are critical to maintaining service levels There are many permanent effects from the pandemic that will persist, such as the need for workcation and exte...
Hotel Internet Services Publishes GuestCast Usage Analytics Demonstrating Hospitality’s Growing Demand for Content Streaming Technology
Hotel Internet Services (HIS) | September 20, 2022
Leading provider of in-room entertainment solutions reveals new insight into guest streaming trends and behaviors. CLEARWATER, Fla. — September 20, 2022 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has today released a set of valuable analytics showcasing how content streaming trends continue to evolve throughout the global hotel market. Leveraging data combined from properties equipped with its GuestCast streaming platform, HIS by publishing such analytics aims to provide the industry’s hoteliers with up-to-date insight on how to adopt an in-room entertain...
Virdee and CLEAR Partner for Frictionless Hotel Check-In
Virdee | September 20, 2022
The partnership brings CLEAR’s identity platform to hotels for a seamless and secure experience directly within Virdee’s platform, solidifying Virdee as the leading solution for a fully contactless check-in experience NEW YORK and AUSTIN, Texas – September 20, 2022 – Virdee has announced it will implement CLEAR’s (NYSE: YOU) secure identity platform to power its industry leading digital, self-service check-in solutions. The partnership marks the first integration within the hotel space for CLEAR and its 13 million members. CLEAR is now integrated into Virdee’s suite of solutions as its preferred method for identity verificat...
Where Did All the Cookies Go?
Vizergy | September 19, 2022
By Daisy Tackett Google has been teasing the end of third-party cookies since 2020, but it seems as if they’ve finally decided on a concrete plan. In 2020, Google promised to remove cookies from Chrome by 2022, but was met with complaints and concerns across the board. Now, it seems as if third-party cookies will be absolutely gone from Google Chrome by the second half of 2024. Google Chrome is one of the most popular browsers in the world, capturing more than 60% of the total market with over 2.5 billion users. Over half of all desktops run on Chrome, so this shift means big changes for you. Here’s how this is going to impact the hosp...
Agilysys to Reveal New Digital and Mobile Software Approaches to Overcoming Hospitality Staff Shortages
Agilysys | September 19, 2022
G2E (Global Gaming Expo) Innovation Lab session on October 11 will highlight how properties are using new technology to improve guest services despite staff constraints ALPHARETTA, GA — SEPTEMBER 19, 2022 — The global gaming industry saw record revenue in 2021 and is expected to do so again with industry analysts estimating revenues of $747.9 billion in 2022 and predicting as high as $876 billion by the year 2026, according to the Global Gaming Industry study posted by ReportLinker in July. However, as patrons return in record numbers, owners, operators and management teams are struggling to staff enough positions to serve them. ...
UrVenue Accelerates PMS Connectivity With Hapi Integrations Platform
Hapi | September 15, 2022
The innovative Property Experiences Management System (PXMS), which helps hotels manage and monetize non-room inventory, needed quick access to PMS data with smaller integration costs. LAS VEGAS and MIAMI, September 15, 2022 – Hapi, the hospitality industry’s leading platform for fast and cost-effective connectivity between technology systems, has announced an integration with UrVenue, a unique non-room inventory booking engine and operations platform for hotels. Through the integration, UrVenue can push and pull data from the industry’s leading Property Management Systems by writing to a single Hapi API. As more consumers look to...
