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Technology
Hotel AG Opens Houston Office
Hotel AG | October 1, 2015
ATLANTA – October 1, 2015 – Hotel AG announced today the firm has opened an office in Houston, Texas. The firm now has offices in Atlanta, New York, Chicago, Los Angeles, Tampa, Orlando, Portland, and Houston. H. Keith Thompson, principle of Hotel AG, remarked, "We view Texas as one of the three bellwether states along with California and Florida, and have wanted a presence in Houston for several years. Texas represents a large concentration of hospitality assets with both select service and full service hotels. We are pleased to add Houston to the growing Hotel AG national platform." ...
Intelity and ASSA ABLOY Hospitality Announce New Hotel Mobile Keyless Entry E-Book
Intelity | October 1, 2015
The e-book discusses one of the latest innovations within the hospitality industry and is second in an educational series by Intelity providing information about the newest hospitality technologies. ORLANDO, Fla. – Oct. 1, 2015 – Intelity, leading provider of guest services technology to the hospitality industry and an Inc. 5000 company, announces the release of a new e-Book about mobile keyless hotel room entry in conjunction with ASSA ABLOY Hospitality. "Introducing Mobile Guestroom Access to Your Hotel" provides general information for those who are interested in learning the basics about technology that allows hotel gues...
TravelClick Expands Advertising Partnership with Amadeus
TravelClick, Inc. | October 1, 2015
NEW YORK – October 1, 2015 – TravelClick, a global provider of innovative cloud-based solutions that enable hotels to grow revenue, and Amadeus, a leading provider of advanced technology solutions for the global travel industry, have announced an extension of their relationship. The multi-year agreement will allow TravelClick to provide targeted advertising solutions within the Amadeus travel technology ecosystem to all hotels. Through this extended relationship, TravelClick will offer Amadeus's text and graphical banner advertising solutions to hoteliers, enabling them to reach travel agents using Amadeus Selling Platform, ...
AccorHotels Partners with TrustYou to Power Its Voice of the Guest Program
TrustYou | September 30, 2015
The customized online reputation management platform reaches 3,000 hotels worldwide. A study conducted by AccorHotels, Trust You and the Munich Ludwig Maximilian University proves the link between a hotel's online reputation and its performance. Munich, Germany and Paris, France September 30th 2015 – AccorHotels has chosen TrustYou, the global leader in online reputation management, to power its new Voice of the Guest (VOG) platform. The TrustYou platform provides the Group's hoteliers with a crystal-clear snapshot of their hotel's online reputation from the web as well as from guest satisfaction surveys. VOG centralizes all ...
TrustYou Study with AccorHotels Shows Effect of TripAdvisor Reviews on Bookings
TrustYou | September 30, 2015
Study sheds light on the effect of TripAdvisor reviews on hotel rankings, the impact of hotel review scores on bookings, and more Munich, Germany and Paris, France, September 30th 2015 - While we know that travel reviews influence traveler decisions—95% of travelers report using travel reviews regularly to make booking decisions*—the impact of reviews on hotels goes much further than just making the final cut. For instance, a Cornell study found that a one-point increase in reputation (based on a five-point scale) may result in a hotel's ability to raise room rates up to 11.2%. A TrustYou heat mapping study found that given ...
Rainmaker Rated a Champion in Info-Tech Research Group’s Revenue Management Systems Vendor Landscape
Rainmaker | September 30, 2015
For casino hotels, Rainmaker singled out as an exemplary performer and the "go-to solution" ATLANTA – Sept. 30, 2015 – The Rainmaker Group has been ranked a champion in Info-Tech Research Group's Vendor Landscape report on revenue management systems, as well as an exemplary performer for casino hotels. The study evaluated eight RMS providers, who were selected for their broad capabilities across multiple platforms and their strong market or reputational presence among mid- and large-sized hotel enterprises. Those dubbed champions earned high scores for most evaluation criteria, offer excellent value, enjoy a strong market p...
Industry-Leading Lodging Management System by Agilysys Now Available as a Hosted Solution
Agilysys | September 30, 2015
LMS™ SaaS Offers Accelerated ROI, Predictable Costs, Reduced Risk, Flexible Growth ALPHARETTA, GA. — Sept. 30, 2015 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that its industry-leading Lodging Management System (LMS™) property management solution is now available as a hosted solution. LMS, a longtime favorite PMS of the casino hotel industry, has recently been expanded to include a Software-as-a-Service (SaaS) offering in addition to traditional on-site deployment. Key benefits of SaaS deployment include accelerated re...
Amway Grand Relies on Digital Alchemy to Strengthen Guest Relationships
Digital Alchemy | September 29, 2015
Full-Service Independent Uses Custom Email Services, eSurveys to Build Guest Loyalty September 29, 2015 – Digital Alchemy, the leading provider of hospitality Customer Relationship Management, guest communications, and email marketing for hotels, enters its sixth year of email marketing partnership with the Amway Grand Plaza. The full service conference destination uses Digital Alchemy's suite of online guest communication and digital marketing tools to facilitate 2-way communications with guests that builds loyalty. Digital Alchemy drives revenue through dynamic personalized 2-way mobile messaging, digital marketing for hotels, g...
Only Two Types of Resort and Hotel Social Engagement are Growing
Ryan Solutions | September 29, 2015
More fans, more followers, stricter algorithms, tougher competition: a recipe for a dramatic decrease engagement across the board, right? Perhaps, but what do the numbers tell us when we look at YOY social engagement? Here's what we found. The Goods To find our answer we looked at over 1,000 resort and hotel Facebook, Twitter, and Instagram accounts. We took average engagement rates by type for the last 12 months (Sep 2014 – Aug 2015) and compared it to the previous 12 months (Sep 2013 – Aug 2014). Only Twitter favorite rate (+26%) and Facebook share rate (+6%) saw an increase compared to the previous year. Everything else s...
Advance Booking Uptick is Welcomed News for North American Hoteliers
TravelClick, Inc. | September 29, 2015
NEW YORK – September 29, 2015 – As the fall season comes into full swing, hotels in major North American markets are experiencing an improved advance booking pace, as well as healthy increases in both transient (individual reservations that are made by business and leisure travelers) and group bookings, according to data from the September 2015 TravelClick North American Hospitality Review (NAHR). Committed occupancy* for Q3 2015 through Q2 2016 is up 2.2 percent compared to a year ago, and new reservation commitments that have been added over the last month are up 3.4 percent. When broken down further, new group business bo...
Agilysys to be Showcased at ‘Integrated Resort Experience at G2E’
Agilysys | September 29, 2015
Company will Demonstrate Industry-Leading PMS, Mobile POS and Self-Service Kiosk Solutions ALPHARETTA, GA. — Sept. 29, 2015 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, has announced that its solutions will be showcased at this year's 'Integrated Resort Experience at G2E,' which will take place at the Global Gaming Expo inside the Sands Convention Center in Las Vegas, Sept. 29 - Oct. 1. The company will demonstrate the Lodging Management System (LMS®) property management solution, the InfoGenesis® Flex mobile point-of-sale syste...
NAVIS Wins Coveted Top Workplace Award for 4th Consecutive Year
NAVIS | September 28, 2015
Employee Votes Validate NAVIS' Commitment to Employee Success, Great Culture, Core Values, Client Success focus as the Company Continues to Thrive BEND, OR – Sept 28, 2015 – Can you name one of the best companies to work for in Oregon? The Oregonian just did! Today NAVIS, the leader in resort, hotel, and vacation rental integrated sales and marketing solutions, announced that the company was named one of 2015 "Top Workplaces" by The Oregonian/Oregonlive. This is the fourth consecutive year that NAVIS, under the corporate name Buehner-Fry Inc., has received this award, proving the exceptional and innovative workplace it offer...
Et tu, Brute? Why “Book on Google” and “Book on TripAdvisor” Will Be a Nightmare for the Industry
the Author and HeBS Digital | September 28, 2015
By Max Starkov Topic of the Day Background Following the lead of Kayak.com, which has turned itself into a meta-OTA-type of a service for quite some time now, TripAdvisor rolled out their "Instant Book" feature over the past year or so (now called "Book on TripAdvisor"), which, at up to 15% commission, is a de facto OTA-like channel. Recently Google launched a copycat service -"Book on Google", which is a similar OTA-like/commission-based option in their Hotel Price Ads (HPA) meta search program. Now both Google and TripAdvisor are running two parallel tracks within their meta search programs: A. OTA-type of a program, based on commissi...
Hospitality Management Corporation Promotes Del Robinette to Vice President of Sales and Marketing
Hospitality Management Corporation (HMC) | September 28, 2015
Experienced Sales/Marketing Executive to Oversee HMC Properties Monday, September 28, 2015 - Dallas, TX - Leo Spriggs, President and CEO of Hospitality Management Corporation (HMC), is pleased to announce the elevation of Del Robinette to Vice President of Sales and Marketing. Robinette previously held the position of Regional Director Sales & Marketing and through his outstanding performance, service oriented philosophy and established 18+ years of success in the industry, will take on the new role of creating new and innovative revenue results across HMC's portfolio of hotels. Robinette has been a member of the HMC team since ...
Duetto to Provide Revenue Strategy Solutions for Trump Hotel Collection
Duetto | September 28, 2015
New York, September 28, 2015 – Duetto, the market leader in hotel profit optimization technology, announced today that it will implement its revenue strategy solutions for Trump Hotel Collection, bringing new insights on pricing and demand to the luxury hotel collection, known for its unmatched standard of excellence, personalized service and prime locations worldwide. Duetto will launch its services in nine sought-after destinations, encompassing more than 3,000 rooms worldwide. The rollout will begin with the 391-room Trump SoHo New York, followed by a rollout at Trump properties in Chicago, Honolulu, Las Vegas, Miami, Panama, C...
Google Just Upended Hotel Distribution
Greg Abbott | September 28, 2015
By Greg Abbott Google has quietly changed its approach to the hotel industry in a big way. Separate initiatives have combined to expand Google's hotel distribution influence. 1. Consumers no longer have to leave Google to book a hotel – bookings can be made right on the Google site via Google Instant Booking. 2. The bookings are cutting out the middleman – the OTA's – and going straight to the hotel itself. NB: OTA's are some of Google's largest ad spend so they could indeed be cannibalizing some of there revenue. 3. Google is using a commission model rather than a merchant model. 4. Particip...
nSight Hosts Complimentary Webinar: How To Turn OTA Shoppers Into Direct Bookers on October 7th
nSight | September 24, 2015
NASHVILLE, TN – September 24, 2015 –nSight, the leader in online consumer shopping intelligence for hotels and destinations, today announced a complimentary webinar on "How to Turn OTA Shoppers into Direct Bookers." The webinar will be held on Wednesday, October 7 at 1:00PM EDT. With today's multi-billion dollar ad budgets of OTAs, it's difficult for hotels to compete in the digital landscape. Understanding consumer shopping behavior and profiles provides the opportunity for hotels to influence the right shoppers during the active buying process. Hotels can use this insight to maximize direct bookings and re-establish relati...
The Beauty of California Wine Country Captured Through Innovative Website Design
GCommerce | September 24, 2015
A classic feel, a serene and private atmosphere, delicious meals, and more await you at Madrona Manor. Nestled in the hills above Dry Creek Valley of Sonoma County, this beautiful property provides the perfect escape for those looking to visit California wine country. What Was the Situation? Madrona Manor approached GCommerce with an objective: to redesign the look and feel of Madrona Manor's online presence focusing on the property's incredible location. Set among the vines and woods in the heart of one of the best winemaking regions in the world with miles of breathtaking landscapes that blend romance and style, Madrona Manor needed a...
FCS Adds m-2Talk to its Rainbow Solution, Enabling Push-To-Talk Capabilities via Mobile App
FCS | September 24, 2015
Mobile app designed for hospitality and gaming industries optimizes staff communications with a secured walkie-talkie app for smartphones Hong Kong – September 24, 2015 – FCS Computer Systems (FCS), a leading comprehensive hospitality solutions and services provider, announces the introduction of m-2Talk, a push-to-talk mobile app designed to provide instant and secure staff communication for hotel properties. Using m-2Talk, management, runners, room attendants and supervisors can communicate instantly with each other by speaking directly through walkie-talkie style conversations on their smartphones. The ability to instantl...
Lodging Interactive’s CoMMingle Reputation Management Offered in 12 Languages
Lodging Interactive | September 24, 2015
PARSIPPANY, NJ - September 24, 2015 Lodging Interactive, the digital marketing and social media engagement firm exclusively serving the hospitality industry, today announced that its CoMMingle reputation management service is now available in 12 languages. Languages now include: Danish Dutch English French German Italian Japanese Norwegian Portuguese Russian Spanish Swedish "For more than five years, our CoMMingle reputation management service has been servicing hundreds of hotels around the world, saving hotel General Managers thousands of hours every month in writing and posting guest review management responses," said M...
Don’t Sleep on Google Penguin: Adopt a Solid Defensive SEO Strategy
the Author and HeBS Digital | September 24, 2015
By Asher Fusco When Google Penguin originally rolled out more than four years ago, it impacted results for a staggering 12 percent of search queries. The update put into place stringent requirements on the quality of inbound links Google rewarded. After the initial Google Penguin update, websites could no longer build links inorganically or acquire spammy links in order to attain higher search engine rankings. In the years since the initial release of Google Penguin, the search engine has done what it does best: build its algorithm's accuracy through a number of updates. Google has released five major updates or refreshes to its origina...
The Jefferson Hotel Selects Agilysys POS Solutions to Streamline Food & Beverage, Retail Operations
Agilysys | September 24, 2015
Property Selects InfoGenesis® POS, InfoGenesis® Flex to Boost Efficiency, Guest Service ALPHARETTA, GA. — Sept. 24, 2015 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that The Jefferson Hotel in Richmond, Va., has selected the InfoGenesis® POS and InfoGenesis® Flex solutions to streamline food, beverage and retail operations at the historic property, which is a member of Historic Hotels of America and Preferred Hotels & Resorts. The Jefferson, a popular destination for business and leisure travelers, wanted both f...
Hilton Garden Inn Boston Logan Airport Installs FlyteBoard for Fly-Away Guest Convenience
Flyte Systems | September 24, 2015
New-Build Hilton Garden Inn Creates a Smooth Travel Experience for Guests on the Go with Flyte Systems Flight Information Display CHICAGO, IL – September 24, 2015 – Flyte Systems announced that the newly opened Hilton Garden Inn Boston Logan Airport will install the FlyteBoard real-time airline flight schedule display to simplify guest travel plans. Flyte Systems is the leading provider of cost effective airport travel information displays and digital signage content for the hospitality, corporate training centers, digital signage, convention center industries and related businesses. Click here to request information on Flyt...
Peter Holmes Joins The Rainmaker Group as Director of Strategic Accounts
Rainmaker | September 23, 2015
ATLANTA - Sept. 23, 2015 - Peter Holmes, a hospitality industry veteran, has joined The Rainmaker Group as director of strategic accounts. Rainmaker is the market leader in profit optimization solutions servicing hotels, casino hotels and resorts-but its acclaimed company culture is what attracted Holmes to the post. "Before joining Rainmaker, I heard clients rave about the company and its customer focus," said Holmes. "The endorsements made my decision an easy one. Employees are engaged, connected and empowered, and customer input is actively solicited and embraced. It's a compelling culture, and I'm happy to be ...
