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Technology
The Internet of Things: The Impact on the Travel and Hotel Industry
Alan E. Young | August 26, 2015
Converging Technologies for Smart Environments By Alan E. Young The Internet of Things (IoT) is a relatively large topic that is widely circulating around these days, but I think it is very important to point out its practical implementations. According to HOSPA in 2013 there was one device connected to the internet per person on earth. They forecast that by 2020, this number will increase to 9 devices per person. Currently, 80 'things' connect to the internet every second but we will see this figure rise to more than 250 'things' connected to the internet every second in just the next few years. This trend will have a huge impact on th...
Spa Industry Surpasses $15 Billion Mark
International SPA Association (ISPA) | August 26, 2015
LEXINGTON, KY-- August 25, 2015 -- The International SPA Association (ISPA) released its annual findings of spa industry financial indicators, reporting the industry continues to grow as it surpassed the $15 billion mark. PricewaterhouseCoopers (PwC) was commissioned to conduct the study by the ISPA Foundation. The study presents what is known as the "Big Five": total revenue, spa visits, spa locations, revenue per visit and number of employees for the United States spa industry. "It is always an exciting time to reveal the Big Five, as these numbers are strong indicators of the future success and growth of the spa industry. As ISPA cel...
Embracing Startup Culture Values To Succeed in Hospitality
Margaret Ady | August 26, 2015
by Margaret Ady Working at a tech startup with many hotel clients, I've noticed first hand that while the startup environment is fundamentally very different than working in hospitality, what it takes to succeed in these industries is curiously similar. TrustYou's startup culture is uniquely "us," but some of the guiding principles we've created for our company resonate with any veteran hotel staffer. Take a look at a few: Empowerment/Self Organization Among TrustYou's core values—and chief among what makes us successful as a startup—is empowerment. Ensuring that everyone at TrustYou feels confident in their creative problem solving...
Hotels Gearing Up for 2016: Strong Advance Bookings Provide Positive Long-Term Outlook
TravelClick, Inc. | August 26, 2015
Slight Dip in Short-Term Booking Performance Attributed to Early Summer Vacation Planning NEW YORK – August 26, 2015 – As the end of summer nears, hotels in major North American markets are focusing on capturing bookings for early 2016 as opposed to last-minute travel deals, according to data from the August 2015 TravelClick North American Hospitality Review (NAHR). "Savvy hoteliers and smart travelers are playing the long game, according to the latest TravelClick data," said John Hach, Senior Industry Analyst at TravelClick. "While there are some short-term dips in demand, capturing strong advance bookings is a best practice for o...
Marmara Park Avenue Opens with Intelity’s ICE in Guest Rooms
Intelity | August 26, 2015
NEW YORK – August 26, 2015 – New luxury boutique hotel, Marmara Park Avenue, aims to provide the quintessential New York experience, and to further this, the hotel has partnered with leading hospitality technology provider Intelity. This partnership allows the hotel to offer guests modern, high-tech touches to enhance their stay using ICE (Interactive Customer Experience™) guest service technology. "It's important to us to offer guests everything they need or want to take advantage of their time in this beautiful city, and our hotel's digital amenities will play an integral role," said Nur Ercan-Magden, General Manager of Marmara ...
Cornell Roundtable Analyzes Benefits and Threats from Big Data for Hospitality Firms
The Cornell Institute for Hospitality Labor and Employment Relations | August 26, 2015
Ithaca, NY, August 26, 2015 - Hospitality firms have more information than ever about their employees. But the rush of "big data" has opened both new opportunities and great challenges for human resources departments, as discussed in the inaugural industry roundtable on big human resources data in the hospitality industry. Sponsored by the Cornell Institute for Hospitality Labor and Employment Relations (CIHLER), the roundtable brought together participants who represent the world's top hospitality firms. They were concerned with both the quality and comprehensiveness of the data, as well as how to apply those data. Key points in the di...
On Social Media? Maestro PMS Gives Operators, Guests Direct Social Media Booking
Maestro Property Management Solution | August 26, 2015
New Social Media Widget Lets Twitter Followers and Facebook Fans Instantly Connect with a Property's Maestro ResWave for Personalized Direct Web Booking August 26, 2015 – Toronto – Guests, travelers, all of us are on social media every day. LinkedIn is for business, but Facebook and Twitter are where people go to relax. Now Maestro PMS makes it possible to instantly book hotel reservations directly from your favorite social sites. Social media sites are where guests post photos and comment on recent travel experiences and resorts. This usually includes a photo and link to their favorite property's social media page. With Maestro's...
HeBS Digital Joined HSMAI Panel Discussing Hospitality Industry Digital Marketing Trends
HeBS Digital | August 24, 2015
New York, NY (August 24, 2015) - HeBS Digital participated in a panel hosted by the Hospitality Sales and Marketing Association International (HSMAI) on August 20, 2015, discussing industry digital marketing insights and trend forecasting into 2016. The "End of Summer Check-Up" discussion focused on gained insights and notable digital marketing trends that made an impact on the hospitality and hotel industry in 2015 to-date, as well as upcoming trends through Q4 and into 2016. HeBS Digital was represented on the panel by Emily Ditman, Manager of Digital Marketing. Ditman presented on year-to-date digital trends, including the impact of ...
Hospitality Management Corporation Appoints Patrick Bajdek Vice President of Development
Hospitality Management Corporation (HMC) | August 24, 2015
Industry Veteran Brings Established Experience to Dallas Based Hotel Management Company Dallas, TX – Leo Spriggs, President and CEO of Hospitality Management Corporation (HMC), proudly announces the addition of Patrick Bajdek. Bajdek will be leveraging HMC's diverse platform and experience to service additional 3rd party hotel management opportunities, evaluate new partnerships, and coordinate with existing properties and clients to enhance existing relationships. The company continues its ongoing business expansion efforts and is made up of full service, conference center, select service and limited service hotels. HMC is one of the ...
Lodging Interactive Launches Live Streaming Marketing Service For Hotels
Lodging Interactive | August 24, 2015
New live streaming technology enables hotels to humanize their marketing. Parsippany, NJ: Lodging Interactive, the digital marketing and social media engagement firm exclusively serving the hospitality industry, today announced the launch of its live streaming marketing service for hotels. The new service enables properties to leverage the powerful live streaming apps Meerkat and Periscope. "Live streaming is a true game changer for the hospitality industry which focuses on experiential marketing and visualization," stated DJ Vallauri, Founder and CEO of Lodging Interactive. "Having been on both Meerkat and Periscope for a few months no...
ixigo Extends Partnership With TrustYou To Power Its Review Summaries
TrustYou | August 24, 2015
TrustYou Meta-Reviews™ Simplify the Lives of Travelers so They Can Make Smart Booking Decisions Munich, Germany – August 24, 2015 – ixigo, India's leading mobile travel search marketplace, has extended its partnership with TrustYou, the inventor of the Meta-Review™. ixigo, which strives to simplify the lives of travelers, will display TrustYou Meta-Reviews™ in its hotel search, providing its users with summarized information from verified reviews in a simple to read format. TrustYou Visual Meta-Reviews as they appear on ixigo By integrating TrustYou Meta-Reviews, ixigo displays: An overall score for each hotel, based on all ...
Sabre Sweeps Interactive Media Awards with Best-In-Class Website Design and Development for Hotels
Sabre Corporation | August 20, 2015
SOUTHLAKE, Texas – August 20, 2015 – Sabre Corporation (NASDAQ: SABR), a global technology provider to the travel industry, today announced that its hospitality business has won several Best-In-Class Interactive Media Awards for excellence in website design and development. Sabre Hospitality Solutions received IMA's top honors for websites built for Sabre hotel customers including The Carolina Inn website, The Umstead hotel and spa website, Trump Hotel Collection mobile website and Palmetto Dunes website. The Best-In-Class award is the highest honor bestowed by the Interactive Media Awards. It represents the very best in planning, e...
CEO Turnover Study 2015: A Sea of Calm Waters
Thomas Mielke, Managing Director | August 20, 2015
By: Thomas Mielke | Chris Mumford Hotel company boardrooms were more settled places in 2014 than the previous few years with only two changes in CEO occurring among the world's 50 largest hotel groups. In fact, 4% was the lowest rate of turnover we have measured since tracking Hotel CEO turnover from 2004. Turnover had been climbing steadily since the 2009 depths of the world financial crisis. That year only three companies dared to change their CEO. This rose to five new appointments in 2010 and six in 2011. It appears that 2012 may have been the crunch year where companies began to see signs of financial improvement and sought to repl...
HeBS Digital to Host The Smart Hotelier’s Guide to 2016 Digital Marketing Budget Planning Webinar
HeBS Digital | August 20, 2015
Summary: The industry's leading digital technology, full-service hotel marketing and website design firm will host a webinar covering its 10th annual guide to digital marketing budget planning, providing hoteliers with expert analysis and invaluable insight into the 2016 digital landscape. NEW YORK, NY (August 20, 2015) – HeBS Digital will host The Smart Hotelier's Guide to 2016 Digital Marketing Budget Planning Webinar on Thursday, August 27th at 2 p.m. ET (11 a.m. PT). The webinar will help hoteliers kick off the 2016 budget planning season by covering important and emerging factors of the digital marketing landscape. In 2016, simpl...
Akwesasne Mohawk Casino Resort Chooses Agilysys Solutions to Optimize Efficiency and Guest Service
Agilysys | August 20, 2015
Casino Hotel Property Deploys InfoGenesis® POS and rGuest® Pay Solutions ALPHARETTA, GA. — August 20, 2015 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that Akwesasne Mohawk Casino Resort in Hogansburg, NY, has selected the InfoGenesis® POS system and the rGuest® Pay payment gateway solution to streamline operations, enhance guest service and provide secure credit card payment. The 150-room casino hotel, which includes four restaurants, a lounge and gift shop, wanted fully integrated point-of-sale and payment gateway solutions that woul...
AETHOS Consulting Group Releases its 2015 Hotel CEO Pay-for-Performance Report
Keith Kefgen, Managing Director & CEO at AETHOS Consulting Group | August 19, 2015
Did Hotel CEOs Get Paid What They Deserved? By: Keith Kefgen | Derek Walker There is no denying that Bob Iger's $46M compensation package is massive. Some may question whether or not he is actually worth it; personally, we don't really care about the size of someone's paycheck as long as they truly earned it. Using our proprietary pay-for-performance model, we have evaluated the performance of forty-six CEOs in the hospitality/travel/entertainment industries. The overarching goal? To determine whether a CEO is deserving of his or her pay relative to their peers. The AETHOS Pay-for-Performance Model analyzes key financial metrics such as...
Hotels Generate Near US$11 Billion in Revenue with SiteMinder
SiteMinder | August 19, 2015
Dallas, US – The global hotel industry's leading cloud platform, SiteMinder, today reveals it powered more than US$10.8 billion in revenue for its hotel customers over the 12 months ending 30 June 2015. The figure, generated from close to 27 million hotel reservations throughout the period, reflects another year of strong growth for SiteMinder and the uptake of its market-leading product solutions, which are now used at more than 19,000 hotels globally. These solutions include SiteMinder's Internet booking engine, TheBookingButton, which, alone, generated over US$650 million for hotels via their own website. SiteMinder's co-founder an...
Are Hotel Management Companies All the Same? 2015 Hotel Management Benchmark Study
Hans Detlefsen, MPP, MAI | August 19, 2015
by Hans Detlefsen and Emiliia Gordiienko Introduction Hotel Appraisers & Advisors (HA&A) recently completed our 2015 Hotel Management Company Benchmark Analysis. The study was designed in response to a series of questions we frequently hear from our clients in the hotel industry. These developers and investors seek our help identifying hotel operators and negotiating hotel management contracts. They ask us: Aren't most hotel management companies basically the same? How much does it really matter which operator we select? Is there any quantitative data suggesting that different management companies produce different profitability...
Rainmaker Group Makes the Five-year Honor Roll on the Inc. 5000 List of Fastest-Growing Companies
Rainmaker | August 18, 2015
ATLANTA – August 18, 2015 – The Rainmaker Group has made the Inc. 5000 ranking of the fastest-growing private companies in the U.S. for the fifth consecutive year, a distinction that has earned it a coveted spot on the magazine's Honor Roll. The Atlanta-based company made the cut once again for its impressive three-year growth of 102 percent, adding 76 jobs to bring its ranks up to 140, and posting 2014 revenues of $32.3 million. Rainmaker was founded in 1998 by entrepreneurs Bruce Barfield and Tammy Farley, who serve as CEO and president respectively. It has since established itself as the market leader in profit optimization and d...
Infor Listed as Champion in Info-Tech Research Group’s 2015 Hotel PMS Vendor Landscape
Infor | August 18, 2015
NEW YORK - Aug 18, 2015 – Infor, the industry cloud company, today announced that Infor Hospitality Management Solution (HMS) has been listed as a Champion in this year's Info-Tech Research Group Hotel Property Management Systems (PMS) Vendor Landscape as well as a winner of the Trend Setter Award. Info-Tech Research Group Vendor Landscape reports recognize outstanding vendors in the technology marketplace. Assessing vendors by the strength of their offering and their strategy for the enterprise, Info-Tech Research Group Vendor Landscapes pay tribute to the contribution of exceptional vendors in a particular category. For this Vendor ...
Kaba and OpenKey Install Mobile Keyless Access System at Major Ashford Property
August 18, 2015
Kaba – OpenKey Integration Partnership Makes Convenient Mobile Access Available to Operators of Any Size MONTREAL, QC, CANADA – August 18, 2015 – Kaba announced a partnership with OpenKey to develop and implement a full-property mobile access system, with the first installation now live at a major North American property operated by Ashford. Kaba provides its Mobile Access Solution for their Saflok™ and ILCO™ brands of electronic locks. OpenKey provides universal front-end keyless mobile entry solutions that allow entry to hotel rooms via a guest's smart device. Click here for information on Kaba electronic locks. Seamless Mob...
nSight Rolls-out Next Generation Features to Intelligence Platform
nSight | August 18, 2015
Continues to Disrupt Business Intelligence Market for Hotels NASHVILLE, TN – August 18, 2015 –nSight, the leader in online consumer shopping intelligence for hotels and destinations, today announced next generation target market filters in its nSight for Hotels solutions, providing the ability for hoteliers to isolate consumer demand for future arrival dates by weekend and weekday stay patterns as well as regional source markets. The industry's most robust target market segmentation for consumer travel intent, this new filtering provides a higher level of sophistication for hotel ecommerce teams and their agencies that redefines dig...
Agilysys Releases Powerful Integration of rGuest® Analyze with LMS® Property Management System
Agilysys | August 18, 2015
Business Intelligence Solution Leverages PMS Data to Boost Revenue and Guest Satisfaction ALPHARETTA, GA. - August 18, 2015 - Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that rGuest® Analyze, Agilysys' groundbreaking business intelligence solution, is now integrated with the company's Lodging Management System® (LMS) property management solution, giving hoteliers quick and easy access to existing PMS data in order to gauge demand, increase revenue and enhance guest satisfaction. rGuest Analyze addresses the growing requirement for hotels to le...
IDeaS Delivers Integrated Revenue Support for Echo Entertainment Group
IDeaS | August 18, 2015
SYDNEY - August, 2015 - IDeaS Revenue Solutions, the leading provider of revenue management software solutions and advisory services, today announced its partnership with Echo Entertainment Group, to enhance the group's revenue performance and results. The entire estate of Echo Entertainment Group's Australian based integrated resort properties - Treasury Casino & Hotel Brisbane, Jupiters Hotel & Casino Gold Coast and The Star in Sydney - have selected IDeaS Revenue Management System (RMS) to provide clear insight into each of their property's booking patterns, accurate pricing, group management and streamlined distribution; ens...
