Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
PERCIPIA | September 16, 2024
The Top 7 Pain Points in Hospitality Procurement and How to Overcome Them
Johannes Vocke | July 24, 2024
Technology
Capsolve Announces PMS Research for Hospitality & Accommodations
Capsolve | September 14, 2022
Bradenton, FL - Capsolve announces an update to its research for the Property Management System (PMS) category. The 20 report research series allows our core industries to understand the global technologies that exist to facilitate their success. The report for the PMS category is based on analysis of numerous vendors of all sizes and is classified as a Super category due to the number of vendors it contains. The research identified four primary styles based on the vendors’ combination of a PMS solution with other core hospitality systems, such as a CRS or POS. Numerous countries had at least one vendor headquartered within their bor...
The Hotel Caribe by Faranda Is Optimizing Service With Guesthub
GuestHub | September 13, 2022
Five-star luxury hotel is leveraging the task-based guest-management solution to streamline guest requests, facilitate roomservice, and perfect guest package tracking Miami Springs, Fla. — September 13, 2022 — For five-star Hotel Caribe by Faranda Grand in Cartagena, Colombia, a member of Radisson Individuals, achieving 100% guest satisfaction through service excellence is a top priority. To reach this goal, management turned to Guesthub, a web-based guest experience management solution that facilitates everything guests may need along their journey — from reservation to review™ — and without the need to download an app. “...
Hotel Nodo Urban Explorer Selects ASSA ABLOY Global Solutions to Implement the Latest in Security Technology and Guest Convenience
ASSA ABLOY Global Solutions | September 7, 2022
Luxury 99-room hotel implements VingCard Signature RFID door locks and access controllers with Mobile Access functionality to ensure both maximized security and a hassle-free hotel environment. Stockholm – September 7, 2022 – ASSA ABLOY Global Solutions has announced the successful implementation of several of its industry-leading security access platforms at the Hotel Nodo Urban Explorer. A Santiago, Chile-based high-rise property that rewards its guests with a modern and trendsetting stay experience, Hotel Nodo Urban Explorer can now ensure that all areas of the property are fully secured against any risk of unauthorized access while...
Bonotel Partners With APS to Launch New Technology Platform for Tour Operator and Travel Agent Booking Experience
Above Property Services (APS) | September 7, 2022
New Booking Platform and Application Programming Interface (API) delivers the fastest, most reliable, easy-to-use connectivity on the planet for tour operators and travel agents worldwide to grow and expand their business NAPLES, FL – (September 7, 2022) – Above Property ® Services (APS™), the leading provider of innovative technology designed for the global travel industry, and Bonotel Exclusive Travel, the leading inbound tour operator for luxury travel to North America, have partnered to enhance tour operator connectivity. APS’s Application Programming Interface (API) for Bonotel connects over 1,200 tour operators and 28,000 ...
Radisson Hotel Pendleton Airport Deploys High-Speed Guest WiFi Connectivity by Hotel Internet Services
Hotel Internet Services, Inc. (HIS) | September 7, 2022
75-room property operated by Makad Corporation implements network upgrade capable of addressing guest demands for fast, reliable and secure internet access. PENDLETON, Ore. — September 7, 2022 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has today announced the successful installation of a high-performance WiFi network upgrade at Radisson Hotel Pendleton Airport. Owned and operated by Makad Corporation, an organization with decades of expertise in hotel development and management, Radisson Hotel Pendleton Airport can now cater to widespread demands for fast an...
Hospitality Software Innovator Agilysys Named to Finalist Shortlist in Three Categories for the 2022 UK Business Technology Awards
Agilysys | August 31, 2022
-- Final Winners to be Announced October 20, 2022 -- LONDON, England and ALPHARETTA, Georgia, USA (August 31, 2022) – The UK Business Tech Awards, which celebrate companies that demonstrate an exceptional application of technology to transform and grow businesses in the United Kingdom, has shortlisted hospitality software innovator Agilysys in three award categories for 2022. Judged by an independent panel of leading technology experts, the final winners will be announced at a gala dinner and awards ceremony in London on Thursday, October 20th. The three categories in which Agilysys is on the finalist shortlist are (1) Property Tech...
45 Steps- The Culinary Beachside Inn Partners With HIS for Enhanced Online Connectivity and Guestroom Entertainment
Hotel Internet Services, Inc. (HIS) | August 23, 2022
PARADISE VALLEY, Ariz. — August 23, 2022 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has been credited with boosting guest Wi-Fi service performance and providing advanced content streaming abilities at 45 Steps- The Culinary Beachside Inn. A luxury 7-room retreat where travelers can experience the natural beauty of Canada’s Prince Edward Island, 45 Steps by partnering with HIS is now also able to ensure that each guest receives a reliable internet connection, while benefiting from the presence of the GuestCast streaming platform for user-friendly control over...
myDigitalOffice in the Top 12% of Fastest-Growing Private Companies in the U.S.
myDigitalOffice | August 18, 2022
myDigitalOffice continues its rapid momentum with 1,047% 3-year growth, earning a top spot on the 2022 Inc. 5000 List. BETHESDA, Md., Aug. 18, 2022 -- myDigitalOffice (MDO), the world's fastest-growing hotel performance management platform, today announced its rank on the annual Inc. 5000 List, which highlights the fastest-growing private companies in America. Following a three-year run where the company grew by over 1,000%, MDO came in at #608 overall and is the sixth fastest-growing private company in all of Travel and Hospitality. "The accomplishment of building one of the fastest growing companies in the U.S, especially in light o...
BWH Hotel Group® Makes Oracle OPERA Cloud Available to All Hotels
Oracle Hospitality | August 17, 2022
With new central reservation system integration, Best Western® Hotels & Resorts and SureStay Hotel Group® brands can use Oracle Hospitality’s cloud-based PMS to improve hotel operations and guest service BWH Hotel Group, one of the world’s largest hotel companies, is the first to integrate its central reservation system (CRS) with Oracle Hospitality OPERA Cloud property management system (PMS) through the Oracle Hospitality Integration Platform. This makes it easy for any hotel within the BWH Hotel Group portfolio – including Best Western Hotels & Resorts and SureStay Hotel Group properties - to adopt OPERA Cloud to simp...
Kalahari Resorts & Conventions Combines Latest in Hotel Security With Enhanced Guest Convenience by Deploying ASSA ABLOY Global Solutions Technol
ASSA ABLOY Global Solutions | August 16, 2022
Full service resort operator leverages advanced RFID locks and access management functionality at four locations to ensure heightened guest safety while providing effortless methods for making purchases and verifying identification. Stockholm –August 16, 2022 – ASSA ABLOY Global Solutions, a leading provider of advanced security technology for the hospitality industry, today announces the successful adoption of several of its innovative RIFD door lock technologies alongside its Visionline access management system by Kalahari Resorts & Conventions. With the presence of VingCard Essence, VingCard Classic RFID and VingCard Signature R...
Ten Hotel Possibilities for the Metaverse
Larry and Adam Mogelonsky | August 10, 2022
By Larry and Adam Mogelonsky Now that the current ‘crypto winter’ is weeding out all the cryptocurrency Ponzi schemes with no real applications or utility, it’s time to put on your futurist cap and ponder some actual use cases for what this coming technology will offer to hotels. For background on blockchain, cryptocurrencies, non-fungible tokens (NFTs), web3 and all the basics related to how those work, there are lots of great resources out there, and explaining it all would make this article way too long for a casual read. On that note, here are ten possibilities to consider. 1. An Extension of the Experience Economy. We’re b...
AutoCamp Partners With Cloud5 Communications for High-Speed and Reliable Guest Internet Access
Cloud5 Communications | August 10, 2022
Chicago, IL — August 10, 2022, Cloud5 Communications, a leading provider of communications solutions and Managed IT Services for more than 5,000 hotels, MDUs, and commercial facilities across the Americas, has partnered with AutoCamp – the premier outdoor lodging brand – to deploy high-speed internet access (HSIA) services for several of its locations. AutoCamp specializes in providing its guests with the ultimate in luxury outdoor accommodations, and its partnership with Cloud5 enables it to bring fast, reliable online connectivity to its Yosemite, Catskills and Joshua Tree locations. The pandemic saw Americans hit the roa...
Skye Virtual Agent Eases Front Desk Pressure, Improves Hotel Guest Experience
Tyme Global | August 9, 2022
Tyme Global’s AI-powered virtual agent provides guest services without human interaction. New York, NY – Tyme Global today announced the launch of its virtual agent, Skye, an addition to its menu of remote staffing services. Skye uses Artificial Intelligence (AI) to understand conversational language and recognize intent. As a result, guests can interact naturally with Skye as if speaking with a human operator. Calls, texts, and emails are answered immediately with no wait time. Skye fields frequently asked questions and basic requests so that on-site staff can focus on in-person interactions. For example, if a caller needs the c...
Scottsdale Plaza Resort & Villas Deploys HIS High-Speed Network Technology for Events and Meetings
Hotel Internet Services | August 9, 2022
Upscale property maximizes on the return of conferences and other physically held events by partnering with HIS to exceed attendee connectivity expectations. PARADISE VALLEY, Ariz. — August 9, 2022 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the successful implementation of an advanced Wi-Fi network alongside the deployment of its innovative Conference Planner tool at Scottsdale Plaza Resort & Villas. A property featuring over 50,000 square feet of conference space, Scottsdale Plaza Resort together with HIS technology and expertise can now ...
Personalized Prices – the Next Step in Hotels’ Online Presence?
Sergio Serra | August 5, 2022
By Sergio Serra Today, hotels are so ubiquitous that we rarely think deeply about them or their origins. But their history goes all the way back to ancient Greece as an “establishment providing accommodation, meals, and other services for travelers”. Naturally, hotels started off with very little technological support. However, in the course of their long history, hotels have been impacted by several technological breakthroughs - and in such diverse areas as transportation, energy, communications, and networks. One of these major breakthroughs was the Internet, which brought the web and then Online Travel Agents (OTAs). So what w...
“We Love Working with Hotels and Delivering an ROI of 40×1”: An Interview with Co-Founder and CEO of Booking Abandonment Platform RezRecover
Alan Young | August 4, 2022
Brett Thoreson shares his journey from successful e-commerce startup to solving the $10B lost bookings problem for hospitality By Alan Young, Hospitality Industry Advisor, Influencer, and Co-Founder of Puzzle Partner We’ve all been there. After many minutes, or perhaps even hours of combing through a website and painstakingly adding and removing items from the shopping cart, we glance at the proposed subtotal, rake our eyes back over the items in the cart, and decide we will ‘sleep on it’ before making a final purchase decision. That abandoned digital shopping cart often becomes a graveyard of almost-purchased items, long forgotten ...
Cendyn Announces Acquisition of digitalhotelier
Cendyn | August 3, 2022
London, UK – August 3, 2022 – Cendyn, a catalyst for digital transformation in the hospitality industry, today acquires digitalhotelier, a leading provider of integrated distribution, demand generation, design, development, and data intelligence solutions for hotels. The acquisition of digitalhotelier further cements Cendyn’s commitment to driving digital transformation in the hospitality industry. With a focus on maximizing direct bookings and enhancing the guest experience across every touchpoint via an integrated solution, the further expansion of Cendyn’s distribution and eCommerce capabilities across the globe offers hoteliers ...
Community-Focused Prairie Meadows Casino, Racetrack and Hotel Expands Technology with Agilysys to Elevate Staff Productivity and Transform Guest Exper
Prairie Meadows | August 1, 2022
Eight Agilysys solutions work together to maximize Return on Experience across casino, racetrack and hotel operations ALPHARETTA, GA — August 1, 2022 — As the hospitality industry recovers, properties are facing the compounding challenge of guest expectations and staff shortages reaching record-high levels. In an American Hotel and Lodging Association (AHLA) survey published in June 2022, 97 percent of respondents indicated staff shortages and 49 percent characterized them as “severe.” At the same time, the American Express Travel 2022 Global Travel Trends Report shows travelers expect higher-level returns than simple relaxation fr...
ROAR Taps Best Buy to Accelerate Workplace Panic Button Adoption Across U.S.
ROAR for Good | July 28, 2022
With imminent industry deadlines for panic button system compliance, two companies align to meet demand of the market Philadelphia, PA (July 28, 2022) – ROAR, a market leader in workplace panic button solutions for hotel and healthcare workers, has enlisted Best Buy’s Geek Squad® to increase their field service footprint, improve installation efficiency, and support turnaround time at medium-to-large-scale properties. ROAR recognized the need for improved safety and protection, at a time when the hospitality industry faces a surge in pent-up travel demand and state legislators begin to push for action to reduce threats on healthcare...
How Hyatt Powers an Innovative Digital Guest Experience With Real-Time Data
Hapi | July 26, 2022
Hyatt is a leading global hospitality company guided by its purpose: to care for people so they can be their best. Hyatt counts more than 1,150 hotels and all-inclusive properties in 71 countries across six continents in its portfolio. Digital transformation has always been at the forefront for Hyatt. And when the COVID-19 pandemic hit, Hyatt leaders knew it was time to double down on Hyatt’s purpose of care. This included increased focus on digital engagement, digital adoption, and the speed of data for quicker decision-making. “That word ‘care’ is at the core of what we do,” says Benjamin Weiss, Director, Global Digital Product...
Looking Ahead to Where Hospitality Can Be in a Decade
Larry and Adam Mogelonsky | July 20, 2022
By Larry and Adam Mogelonsky Now that we are out of the COVID-19 kerfuffle, we’re all contending with the recovery surge and labor shortages in various ways – mostly by being overworked. Yet on the back of our minds, we’re all thinking: What comes next? What’s possible for our industry? Where do we need to be by 2030 to keep pace with ever-evolving guest demands? Grand changes to our social fabric are afoot; spurned on the pandemic, we live in a tech-centric world with AI continuing to spread its tendrils into every facet of our lives. As a fun food-for-thought piece, here are some hypothetical trends to consider in terms of how...
Think Simplicity Releases Major Update to Communication Platform
Think Simplicity | July 20, 2022
Upgrades to hardware and software take hoteliers into the future through automated, ongoing delivery of innovative key features to cloud communication platform BONITA SPRINGS, Fla., July 20, 2022 — Think Simplicity, a cloud communication technology provider of all-inclusive voice and chat solutions for the hospitality industry, announced today it has completed a one-year project that replaced Think Simplicity hardware at each client location. The upgrade was performed to support back-end enhancements as well as an upgraded Client Web Portal (CWP) that includes new features and services while ensuring the device is ready for ongoing updat...
Hotel Internet Services Provides Advanced Hotel Operational Efficiency and Intersystem Connectivity With Ruckus IoT Suite
Hotel Internet Services, Inc. (HIS) | July 19, 2022
Leading connectivity solutions provider enables hotel businesses with cutting-edge network infrastructure capable of seamlessly supporting a multitude of IoT-based devices and services. CLEARWATER, Fla. — July 19, 2022 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the expansion of its industry-leading online-based services with the availability of the Ruckus IoT Suite. Showcased by HIS at this year’s HITEC in Orlando, the Ruckus IoT suite serves as an advanced solution able to ensure the seamless connectivity and device management that today’s...
