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Technology
TravelClick Hosts Complimentary Webinar on Q1 Global Hotel Industry Performance
TravelClick, Inc. | May 4, 2015
The Sharing Economy, Understanding and Defining Winning Strategies in the New Marketplace NEW YORK (May 4, 2015) - TravelClick, global provider of innovative cloud-based solutions that enable hotels to grow revenue, will present three free webinars on May 19 and 20 to review first quarter 2015 hotel performance results and trends. Findings will be presented by TravelClick experts John Hach, Senior Industry Analyst, and Alexis Welner, Senior Director of Global Enterprise Business Intelligence. Alexis and John will provide a comprehensive update on Q1 global and local hotel performance and industry trends with a special focus on understan...
HeBS Digital Joins the HSMAI’s New York Chapter Panel to Discuss Meta Search Best Practices
the Author and HeBS Digital | May 1, 2015
By Margaret Mastrogiacomo Recently, HeBS Digital participated in the HSMAI's New York chapter panel entitled "A Meta Conundrum" discussing the "ins and outs" and "ups and downs" of meta search. Patrick Merryman, who leads meta search at HeBS Digital, provided an in-depth industry perspective and insight on the topic including ways hoteliers can maximize returns on the platform. Read on for the top five questions and key takeaways discussed during the panel. 1. How would you describe the current state of Meta Search, and how would you prioritize Meta Search marketing? Meta Search marketing is not a new frontier in digital marketing and h...
HeBS Digital to Speak on Content Personalization at EyeforTravel’s Online Marketing Strategies Conf.
HeBS Digital | April 29, 2015
HeBS Digital's Sara O'Brien, Senior Marketing Manager, will be speaking at EyeforTravel's upcoming Online Marketing Strategies for Travel conference in Miami on how Dynamic Content Personalization significantly increases visitor engagement, boosts conversions and increases revenues on the hotel website. NEW YORK, NY April 29, 2015 - HeBS Digital, the award-winning hotel digital technology, website design, full-service digital marketing and website revenue optimization consulting firm, is pleased to announce Senior Marketing Manager Sara O'Brien has joined the list of noteworthy speakers for EyeforTravel's Online Marketing Strategies for...
National Conference Center Guests Grab Glance-and-Go Airline Information from Flyte Systems
Flyte Systems | April 29, 2015
No App Needed - Guests Gain 'Travel Confidence' with Convenient FlyteBoard Real-Time Flight and Gate Information CHICAGO - April 29, 2015 - Flyte Systems announced that The National Conference Center, one of the largest meeting and training facilities in the country and located in Leesburg, Va., installed the FlyteBoard real-time airline flight schedule display for arrivals and departures at Washington Dulles International Airport. Conference attendees and hotel guests now confirm travel plans at a glance with FlyteBoard's accurate flight schedules and gate numbers. FlyteBoard frees travelers from the need to sort through possibly out o...
Noble Investment Group Acquires the 225-room Renaissance by Marriott Fort Lauderdale in Florida
Noble Investment Group | April 29, 2015
Atlanta, GA - April 29, 2015 - Noble Investment Group ("Noble") today announced the acquisition of the Renaissance by Marriott Fort Lauderdale Cruise Port. Located proximate to the Las Olas/Downtown central business district, Fort Lauderdale International Airport, the Fort Lauderdale Cruise Port and the Broward County Convention Center, the property will undergo a number of enhancements throughout the hotel. "The Fort Lauderdale market continues to experience robust economic growth which we believe the Renaissance Fort Lauderdale Cruise Port is uniquely situated to capitalize on," said Noble principal, Ben Brunt. "This investment is ref...
Cendyn Acquires Ovations Management Solutions™ Enhancing Cendyn Arcaneo’s Event Technology Platform
April 28, 2015
Innovative Software Allows Seamless Tracking and Reporting on Entertainment Spend to Help Improve ROI and ROR Boca Raton, Fla. - April 28, 2015 - Cendyn® announced the acquisition of Ovations Management Solutions™, an Atlanta, GA - based corporate ticket management company. This acquisition complements Cendyn Arcaneo's® portfolio of highly intuitive, cloud-based Software as a Service (SaaS) applications which make-up the industry's most dynamic Event Technology Platform. The addition of Ovations™ gives Cendyn Arcaneo's enterprise customers the ability to manage corporate tickets and entertainment assets via a...
Intelity Partners with Primland to Add Digital Guest Service Luxury
Intelity | April 28, 2015
World-class, eco-conscious resort will release new mobile application with leading hotel technology firm Intelity. MEADOWS OF DAN, Va. - APRIL 28, 2015 -- Super natural resort Primland, ensconced in Virginia's Blue Ridge Mountains, is set to unveil something new for guests to enjoy: a mobile application developed by leading hospitality technology firm Intelity using the ICE (Interactive Customer Experience™) Mobile platform. "With the introduction of this mobile app, we're adding a modern amenity to enhance the enjoyment of our guests," said General Manager Mara Bouvier. "The best part is that it won't disrupt the pastoral experience...
WindsurferCRS Connects to TripAdvisor’s Instant Booking
SHR | April 28, 2015
HOUSTON, TX, April 28, 2015- SHR, an innovative provider of advanced distribution technology and services for the hospitality industry, is now certified as a TripConnect Premium partner by TripAdvisor. This opens up the TripConnect instant booking channel for hoteliers using SHR's proprietary distribution platform. "We are thrilled to add this new channel to WindsurferCRS. Guests are very familiar with the TripAdvisor brand, so having the ability to book directly on the TripAdvisor website will be an added bonus for guests, while providing our hotels with more distribution options," says Estella Hale, VP of Products for SHR. Hotels can ...
Hotels Need To Think Like A Media Company
Lodging Interactive | April 28, 2015
A hotel's strategy for producing content should be inspired by media companies and influenced by their ideal customer and what is unique about their property. April 28, 2015 - Parsippany, NJ: Hotels are not simply hospitality and travel companies, they and every business in the world today are media companies. Hoteliers must view their brand, property and business this way and produce content accordingly, because, after all, content is king. It always has been and always will be. The difference now, in 2015 and beyond, is what is defined as content. This is of particular interest to hoteliers as they allocate valuable time and resource...
HOTELbeat Launches Automated Task Reminder Solution Proven to Minimize Risk of Neglected Tickets
HOTELbeat | April 27, 2015
New neglected tickets reporting function enhances leading operations management solution and ensures maintenance issues and guest requests are completed in a timely manner San Diego, CA - April 27, 2015 - HOTELbeat, a provider of Software-as-a-Service (SaaS) based hospitality operations management solutions, has announced the availability of the latest tool in property management efficiency, a Neglected Tickets Report that operates alongside HOTELbeat's industry-leading operations management platform and provides property staff with a critical safety net in ensuring timely task completion. "Few things are as frustrating for property man...
Travel Review Data: What Hotels Can Do With It
TrustYou | April 23, 2015
A recent TripAdvisor report indicates that 60% of hotels are increasing their investment in online reputation management in 2015. What this means is more oversight, better responses, improved technology, and a whole lot of data. But what makes this data all worthwhile is how it's used. What can hotels do with all of this data to ensure that this substantial investment in reputation management pays off? At the end of the day, data is only useful if it's used to make improvements, such as: Even minor adjustments can exponentially improve guest experience, which means review ratings and sentiments will increase. Research shows this leads n...
Agilysys Continues Commitment to Boys & Girls Clubs of America
Agilysys | April 23, 2015
Technology Donation Made in Conjunction with Company's Annual Sales Kick-Off Meeting ALPHARETTA, GA. - April 23, 2015 - Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, continued its commitment to helping Boys & Girls Clubs of America with a technology donation to the Brookhaven chapter of Boys & Girls Clubs of Metro Atlanta. The donation, which included an external hard drive and three Adobe Creative Cloud licenses, was presented to Ziggy Asfaw, executive director of the Brookhaven Boys & Girls Club, in conjunction with the Agilysys annual sales kick-of...
The Pros & Cons of the Commonly Used Booking Restrictions
Jean Francois Mourier | April 23, 2015
By Jean Francois Mourier Every hotelier has used a restriction in their pricing strategy at one time or another. Whether a minimum length of stay (MinLOS) requirement over a particularly busy period, or a restriction on a particular day preventing new arrivals (Closed to Arrival – CTA), these restrictions are a common business practice. But are they the best way to manage pricing and occupancy for a hotel on a day-to-day basis? In this article, I will cover the most commonly used restrictions and explain which one is the most important restriction that hoteliers should be using in today's highly competitive online marketing. Minimum L...
Newport Hospitality Group Chooses AHLEI for Online Training
the American Hotel & Lodging Educational Institute (AHLEI) | April 23, 2015
Orlando, Florida, April 2015 - Newport Hospitality Group, which operates more than 30 properties in the eastern United States, has signed a two-year agreement with the American Hotel & Lodging Educational Institute (AHLEI) to provide its employees with access to a variety of online learning resources through CourseLine®, AHLEI's eLearning platform. Through CourseLine®, Newport associates will be able to access 30 AHLEI hospitality management courses, CyberCinema® online training videos, Supervisory Skill Builders modules, line-level position training, Controlling Alcohol Risks Effectively® (CARE) Online, and the Certified Hotel ...
Noble Investment Group Breaks Ground on StateView Hotel at NC State in Raleigh, NC
Noble Investment Group | April 22, 2015
Atlanta, Georgia (April 22, 2015) - Noble Investment Group ("Noble") today announced they have broken ground on the StateView Hotel, which is centrally located on North Carolina State University's Centennial Campus in Raleigh, North Carolina. Designed to LEED Silver sustainability standards, the hotel will sit on the shore of Lake Raleigh, adjacent to the N.C. State University Alumni Center and across from the Lonnie Poole Golf Course. Scheduled to open in the fall of 2016, the StateView Hotel will feature 164 guestrooms and suites, a signature restaurant and bar with private dining, fully-equipped business and fitness centers as well a...
Maestro PMS Expands Solution Offering, Services, Price Options for 2015
Maestro Property Management Solution | April 22, 2015
Maestro Announces New Service and Price Models at 2015 Maestro Users Conference in Santa Cruz, CA April 22, 2015 - Maestro PMS™ continued expansion of its new-image launch for 2015. Warren Dehan took the stage at Maestro PMS' 2015 Users Conference in Santa Cruz, California today to announce the company will expand its offering to include new Analytics Business Intelligence reporting to bring a wealth of new data to clients. Dehan also introduced flexible pricing and system adoption options to enable operators to implement Maestro PMS with a new monthly solution subscription model that includes software licensing and support to simpli...
The Smart Hotelier’s Action Plan to Digital Content Marketing
the Authors and HeBS Digital | April 21, 2015
By Max Starkov and Mariana Mechoso Safer Background: Digital Content Marketing involves the distribution of engaging information across digital marketing channels - from blogs and social media to the property website and email marketing. The sole objective of this type of marketing is to lure travel consumers to engage with the hotel property and brand, providing enough value in the form of useful content to ultimately result in a hotel booking. The big question is, if Digital Content Marketing has been around since the mid-1990s, why is there so much attention on this marketing format lately? A big reason is the emergence of this multi...
SiteMinder Accelerates Growth in Southern Europe with Spain’s Sallés Hotels
SiteMinder | April 21, 2015
21 April 2015 - London, UK - The global hotel industry's leading cloud platform, SiteMinder, today announces it has accelerated its growth in Southern Europe with the signing of another hotel group in Spain, Sallés Hotels. The announcement comes just months after the signing of one of Spain's largest hotel chains, Sercotel, and Rusticae, the country's largest quality club for boutique hotels. Sallés Hotels says all its live properties now benefit from increased online bookings and significantly lower costs of guest acquisition, thanks to SiteMinder's Channel Manager which provides a two-way integration between the group's property man...
Spring Travel Heats Up with New Group Reservations Leading the Charge
TravelClick, Inc. | April 21, 2015
Hoteliers Advised to Plan Ahead and Generate Advanced Reservations for Peak Travel Period NEW YORK - April 21, 2015 - Hotels in major North American markets continued to maintain positive growth in rate according to data from the April 2015 TravelClick North American Hospitality Review (NAHR). TravelClick's data reports new group reservation pace - up 13 percent year-over-year - is offering an encouraging sign for hoteliers heading into the peak travel season. "While 75 percent of the top North American travel markets are experiencing growth, hoteliers, need to monitor the pace of transient reservations, particularly business travelers ...
Noble Investment Group Opens 150 room Hyatt Place Boulder | Pearl Street in Colorado
Hyatt Place | April 21, 2015
Hotel is part of new mixed use Depot Square redevelopment at Boulder Junction Boulder, CO - April 21, 2015 - Noble Investment Group ("Noble") announced the opening of Hyatt Place Boulder | Pearl Street. The hotel is located in the city center of Boulder, Colorado in the Depot Square at Boulder Junction. Hyatt Place Boulder | Pearl Street is located within the Depot Square at Boulder Junction, a 160-acre, pedestrian friendly mixed-use development for people to live, work and shop, in addition to regional transit access. The hotel's prime location provides guests with a wide variety of attractions in Boulder, including the University of C...
Hotel AG Continues Pace of Closings
Hotel AG | April 20, 2015
ATLANTA - April 20, 2015 - Hotel Assets Group, LLC (Hotel AG) is pleased to announce several of the firm's recent closings were the Hampton Inn & Suites at the San Francisco Airport, The Hampton Inn & Suites in Frazer/Great Valley, Pennsylvania and a completed auction process on a hotel in Louisiana. Eric Gunderson, a partner located in the firm's Los Angeles office, handled the sale in San Francisco, and Michael Bernath, from the firm's Atlanta office, handled the transactions in Pennsylvania and Louisiana. The firm has been involved in 191 hotel transactions over the last 24 months with many of the assets being Hilton, Marriot...
Hotel AG Closes San Francisco Airport Hotel
Hotel AG | April 20, 2015
ATLANTA - April 20, 2015 - Hotel Assets Group, LLC (Hotel AG) is pleased to announce that it has arranged the sale of the Hampton Inn & Suites in Burlingame, California at the San Francisco Airport. Eric Gunderson, a partner in the firm's Los Angeles office, exclusively represented the Seller, Saturn Investment Group, LLC. The Hampton Inn & Suites is located less than two miles from the main terminal of the San Francisco International Airport (SFO) and only 14 miles from downtown San Francisco. SFO had a record of 47 million passenger boardings in 2014, marking eight consecutive years of passenger growth. Eric Gunderson remarked...
Lodging Interactive Wins Multiple Industry Awards for Website Design
Lodging Interactive | April 20, 2015
The hospitality industry's innovative digital marketing and social engagement agency earned numerous awards for website design excellence from prestigious organizations. PARSIPPANY, N.J. - APRIL 20, 2015 - Lodging Interactive, an award-winning digital marketing and social media engagement firm exclusively serving the hospitality industry, has received multiple awards this month for outstanding website design from Horizon Interactive Awards, Web Marketing Association and Interactive Media Council, Inc. The New Jersey based agency, which has provided personalized website design, reputation management and social media marketing services to...
How Petit Palace Hotels Uses Guest Survey Feedback to Improve the Guest Experience
TrustYou | April 16, 2015
Edurne Vázquez, Strategic Projects Director at Petit Palace Hotels shares the company's success using TrustYou's surveys as part of its online reputation management program. Petit Palace Hotels is a brand of 33 design hotels located in the center of Madrid, Barcelona, Seville, Valencia and Bilbao. Q. Edurne, what is your approach to Petit Palace's online reputation management program? A. At Petit Palace Hotels, we are hyperfocused on our guests and their experiences when staying at our properties. We use guest feedback to maintain the highest standards and to fix any problems immediately. To ensure we provide the best service possible,...
