Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
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Technology
Four Tips to Help Hoteliers Keep Their Computer Systems Running Smooth
Brad Harding | April 6, 2015
By Brad Harding With tens of thousands of hotels across the United States, it can be difficult for hotels to stay competitive. From managing staff to meeting guests' needs, hotel owners have to wear many hats to ensure guests keep coming back. While you may be an expert at training staff on customer service, keeping your hotel's technology system running like new may feel beyond your expertise, but it can make a huge difference in customer happiness. Fortunately, there are steps you can take to keep your computer system running smoothly and quickly. Here are a few tips to ensure optimal computer performance that will save your hotel tim...
Maestro Launches New Image and Branding for 2015
Maestro Property Management Solution | April 2, 2015
New Branding, Logo and Updated Website Spotlight Client Communication, Service and Leading Edge Solutions for Independent Hotel Operators April 2, 2015 - Maestro PMS™ launched a new look and feel to emphasize the company and its solutions are "like no other." The company's image, branding and website are completely new, but Maestro's team, professional services, and focus on developing solutions that drive success for independents will continue unchanged. Maestro's new branding extends to its marketing materials and user documentation, and will soon include Maestro PMS' browser-based solutions. Click here to learn more about Maestro'...
Hotelier’s Guide to the Google Mobile-Friendliness Update
the Author and HeBS Digital | April 2, 2015
By Asher Fusco Google is back in the news with another algorithm change - and this time it's a big one. The search engine announced recently its plans to roll out the Mobile-Friendly Algorithm Update on April 21st, 2015, a change expected to impact up to 40% of all mobile searches. What's the issue? Google's impending update is slated to be the search engine's most impactful change since the rollout of Google Panda in 2011. The coming update will place additional weight on mobile-friendliness as a search engine ranking factor, rewarding mobile-friendly sites and potentially docking un-optimized sites in Google's mobile search rankings. ...
Wyndham Launches Industry Leading, Automated Revenue Management System in Cloud-Based PMS
Infor | April 2, 2015
Collaborates with Infor, TravelClick and Elavon to offer franchisees exclusive, best-in-class, solutions PARSIPPANY, N.J. - April 2, 2015 - Building on its new approach of delivering industry leading technology solutions to its franchisees through the use of third party strategic partners, Wyndham Hotel Group-the world's largest hotel company and one of three hospitality business units of Wyndham Worldwide Corporation (NYSE: WYN)- announced plans to deploy a new, automated, Software-as-a-Service, revenue management system from Infor across more than 4,500 of its franchised hotels within the U.S. and Canada. Unveiled at Wyndham Hotel Gro...
Wyndham Hotel Group to Migrate Central Reservations to Sabre Platform
Sabre | April 2, 2015
Furthers Wyndham's strategy of working with leading technology companies to deliver state-of-the-art solutions to franchisees PARSIPPANY, N.J. and SOUTHLAKE, Texas (April 2, 2015) - At its Global Conference in Las Vegas, Wyndham Hotel Group announced to thousands of franchisees that the company has entered into a global CRS services agreement to migrate its central reservations systems to Sabre Corporation's industry-leading SynXis Central Reservations solution. The agreement makes Sabre the exclusive global central reservation system provider for the world's largest hotel company and makes Wyndham Hotel Group the first global company t...
Extending the Value of CRM Investment
Bernard Ellis, Vice President of Industry Strategy, Infor Hospitality | April 1, 2015
By Bernard Ellis According to Gartner, the customer relationship management (CRM) market is projected to increase to $36.5 billion by 2017. Businesses across all industries are looking to improve customer interactions through technology, but this is particularly critical for hoteliers who are losing ownership of customer relationships to online travel agencies (OTAs) that are outspending them on CRM technology and marketing. CRM applications have the ability to enable real-time connections between hospitality companies and their customers, and benefits are only compounded when solutions are integrated with advanced platforms for revenue...
Magnolia Hotel Group Simplifies Global Property Budgets for Growing Portfolio
Aptech Computer Systems, Inc. | April 1, 2015
Multi-Brand Operator Implements Enterprise Budgeting and Accounting; GMs Refine Spend and Revenue in Real Time April 1, 2015 - "We recently took over a portfolio of 11 hotels where everything was done by hand. Accounting, budgets everything was in Excel spreadsheets. Our team knew immediately that we needed uniform accounting and an easier budget process across the properties," said Darren Phillips, CHA, principal of Magnolia Hotel Group. Columbus, GA-based Magnolia Hotel Group (MHG) owns and operates Marriott, Hilton, IHG and Wyndham properties in the Southern US. "Today we have everything online and our GMs don't need an accounting ba...
Revcaster Rate Shopping Data Optimizes Rates for Westmont Hospitality Group Properties
Revcaster | April 1, 2015
Westmont Property Managers Use Real-Time Comp-Set Intelligence for Budgets, Short Term Forecasts PORTLAND, OR - April 1, 2015 - "Revcaster gives my division's GMs a clear, real-time, understanding of their comp-set's rates to help us increase revenue," this from Vinay Zore, regional director of operations for Westmont Hospitality Group. Revcaster LLC, a Rainmaker Group Company, maximizes ADR based on same-day competitive rate information for Westmont and establishes rate parity across OTA channels. Revcaster is the trusted leader in flexible, cost effective hotel rate shopping tools. Westmont Hospitality Group was founded in 1975. What ...
The Fourth-screen: Providing the Right Digital Experience for On-Property Hotel and Resort Guests
the Authors & HeBS Digital | April 1, 2015
By Jason Price and Mariana Safer Over 42% of website visitors and nearly 16% of hotel bookings came from tablet and mobile devices in the first half of 2014. Hoteliers must embrace the mobile-connected traveler by offering relevant and practical content while on property and within a local radius. Commonly referred to as the fourth-screen, the hotel can turn the website meant for the general public into a customer service channel and a revenue generating opportunity accessible to on-property guests only. Read on why hotels should consider the fourth-screen a simple and practical extension of the hotel's direct online channel. Connecting...
FCS Computer Systems Appoints Gary Etherington as National Sales Director for the United States
FCS | March 31, 2015
IT and network communications sales veteran to represent FCS across the region. Cumming, Georgia - March, 31, 2015 - FCS Computer Systems (FCS), a leading comprehensive hospitality solutions and services provider, has announced the appointment of Gary Etherington to the position of National Sales Director for the company's operations within the United States. As a result, Gary will represent FCS' continuing efforts to ensure that the company's industry-leading operational and guest satisfaction enhancing solutions are available for use by hospitality organizations throughout the country. "As a professional with more than 20 years of ex...
Hyatt Place Atlanta Airport North Gets Travel-Savvy with FlyteBoard Hotel Flight Information Display
Flyte Systems | March 31, 2015
"All Airport Properties Should Have FlyteBoard:" GM Marcus Patrick CHICAGO, IL - March 31, 2015 - Hyatt Place Atlanta Airport North is adjacent to the busiest airport in the world - Atlanta Hartsfield International. Most of its guests are experienced corporate travelers that fly in to do business with the nearby offices of FedEx, Ford Motor Co., and the Wells Fargo Center. In March 2015, the property installed an invaluable amenity for its airport-bound guests: the FlyteBoard real-time airline hotel flight information display from Flyte Systems. Flyte Systems is the leading provider of cost effective airport travel information displays ...
ZDirect Releases 2014 Digital Marketing Benchmark Report for Global Hotel Industry
ZDirect | March 31, 2015
Leading provider of hotel eCRM and marketing automation solutions provides detailed industry-specific and segment-specific eMarketing performance data Hallandale Beach, FL - March 31, 2015 - ZDirect, a leader in above property marketing solutions and a pioneer in hotel marketing automation, has released the latest edition of its proprietary Hotel Email Marketing Benchmark Report. The new 2014 edition presents a variety of useful information, gathered and analyzed over the past 12 months, using performance results and data from digital marketing campaigns implemented by properties around the globe. As in previous editions, the new repor...
Hoteliers Can Now Optimize Pricing Strategies Within Major RMS Providers, Powered by TrustYou Data
TrustYou | March 31, 2015
TrustYou Meta-Review™ Data Now Integrated Into Dozens of Revenue Management Systems To Improve Forecasting and Increase RevPAR for Hotels New York, NY and Munich, Germany - March 31, 2015 - TrustYou announced today that its Meta-Review™ API, which offers structured review data for more than 400,000 hotels in 30 languages, has been integrated into many leading revenue management systems, including Rainmaker, PriceMatch, IdeaS, and EasyRMS. TrustYou's Meta-Review API allows revenue management software providers to incorporate review data to allow hoteliers to make more-informed pricing decisions. "Hotel property reviews influence a tr...
Does Investing in Social Media Advertising Pay for Hoteliers?
the Author and HeBS Digital | March 31, 2015
Five Tips for Navigating the Pay-to-Play Social Media Landscape By Margaret Mastrogiacomo Last week, I presented at the 2015 EyeForTravel Social and Mobile Strategies conference on "Navigating the Pay-to-Play Social Media Landscape." In this talk I discussed how to invest wisely in social media advertising to ensure return on investment, and ways to use social media advertising to reach the right audience at the right time throughout every touch point of the travel planning journey. Below are the top 5 takeaways to help hotel marketers succeed: 1. Invest in Social Media Advertising because it's where potential guests are spending the m...
FREE AUDIT: Is Your Hotel Website Ready for the Upcoming Mobile SEO-Pocalypse?
Lodging Interactive | March 31, 2015
Lodging Interactive offers free mobile readiness audit and recommendations for your hotel website. PARSIPPANY, N.J. - MARCH 31, 2015 - SEO-Pocalypse is coming! April 21, 2015 is the day of reckoning and the day Google will roll out changes to its mobile search results algorithm. Starting April 21st, Google will be expanding the use of mobile-friendliness as a ranking signal. This change will affect mobile searches in all languages worldwide and will have a significant impact on search results. Your hotel website needs to be mobile ready. If it's not, your website's organic search engine rankings will be negatively impacted. "For the las...
Infor Enhances Hotel Management in the Cloud
Infor | March 30, 2015
Infor HMS with Advanced Mobility Helps Speed Daily Operations and Improve Guest Experience for Hotels and Casinos NEW YORK - March 30, 2015 - Infor, the industry cloud company, today announced the availability of Infor Hospitality Management Solution (HMS) 3.7.1 to help hospitality customers promote a superior guest experience with enhanced industry-specific features. In today's competitive market, relying on an integrated suite of applications such as Infor HMS is critical to help drive brand loyalty and facilitate measurable bottom-line results. Available in both a cloud environment and on-premise, the latest release of Infor HMS ...
Hotel ICON Becomes First Hong Kong Hotel to Implement Duetto’s Revenue Strategy Solutions
Duetto | March 30, 2015
Duetto partners with the 262-room luxury independent hotel to bring new levels of insight and revenue optimization to one of Hong Kong's most visible properties Hong Kong, March 30 2015 - Duetto, the market leader in hotel profit optimization technology, announced that Hotel ICON is the first in Hong Kong to implement its revenue strategy solutions, bringing new insights on pricing and demand to the landmark property. A leader in design and luxury guest services, Hotel ICON is a teaching and research hotel owned by the School of Hotel and Tourism Management at the The Hong Kong Polytechnic University. Utilizing new consumer-centric ...
Chickasaw Nation Makes Strong Commitment to Guest Service With Expansion of Agilysys Solution Suite
Agilysys | March 30, 2015
WinStar World Casino and Resort Implements Property Management, POS Systems ALPHARETTA, GA. - March 30, 2015 - Agilysys, Inc. (Nasdaq: AGYS), a leading provider of innovative hospitality software solutions and services, today announced that the Chickasaw Nation has selected the Lodging Management System® (LMS) property management solution and the InfoGenesis™ POS system to increase efficiency and improve operations at WinStar World Casino and Resort in Thackerville, Okla. The Chickasaw Nation currently uses the solutions at its other casino hotel properties throughout the state. WinStar's casino is one of the largest in the world, wi...
Ayres Hotels Selects Groupize Next Generation Group Technology, Transforms Sales Staff Productivity
Ayres Hotels | March 26, 2015
Award winning luxury hotel brand selects Groupize Platform for lead management, sales automation, pipeline visibility and increased conversions Boston, MA, March 26, 2015 - Ayres Hotels knows the key to attracting, converting and retaining significant group business is to provide responsive, personalized attention. That's why the upscale hotel group has partnered with Groupize Solutions, the leading provider of group booking and management technology for hotels, to launch the Groupize PRM (Pipeline Response Manager) for all 22 properties. The Groupize implementation coincides with the release their beautifully designed new website, repl...
GuestREV® Mobile, New GroupREV® Functionality, and Market/Business Intelligence ‘Steal Show’
Rainmaker | March 26, 2015
Mobile Revenue Management app declared a "true game changer" ATLANTA, GA - March 26, 2015 - The eleventh annual Rainmaker Hospitality Client Summit concluded Wednesday in Fort Lauderdale, FL, highlighted by The Rainmaker Group's latest innovative advancements to solve the key business challenges that help hotels optimize profitability through its unique total revenue management methodology. The company unveiled its GuestREV® Mobile app version, the first of its kind in revenue management as a complete solution version for mobile devices. Rainmaker also introduced cutting-edge enhancements to its market-leading GuestREV® and GroupREV®...
Rainmaker Introduces GuestREV® Mobile App for On-the-Go Revenue Management
Rainmaker | March 25, 2015
Total Revenue Management solution suite for hoteliers unveiled ATLANTA, GA - March 25, 2015 - The Rainmaker Group, the leading provider of revenue management and profit optimization solutions to the gaming/hospitality and multifamily housing industries, unveiled its GuestREV® Mobile app version, the first of its kind in revenue management solutions as a complete solution version for mobile devices. Also announced at its 11th annual customer conference, Rainmaker introduced cutting-edge enhancements to its market-leading GuestREV® and GroupREV® systems, and further deployment news of its recent acquisition of Revcaster™ and its hosp...
Teledex E Series Hotel Phones Chosen For Galaxy Macau Phase 2
Cetis | March 24, 2015
Colorado Springs, CO, March 24, 2015 - Teledex E Series hotel phones have been selected for the new Galaxy Macau Phase 2 expansion. New hotels included in the Galaxy Macau complex include the 1015-room JW Marriott, expected to open May 27, 2015, and the 254-room Ritz-Carlton, opening in August 2015. The phone of choice for the Phase 2 expansion is the Teledex E203 two-line analog cordless speakerphone, which was selected for both the JW Marriott and Ritz-Carlton hotels. "Teledex E Series hotel phones deliver the features the Galaxy Macau needs for its guests and delivers a perfect combination of utility and style, says Tony Xu, Vice Gen...
Four Sheraton Hotels Choose Teledex I Series Hotel Phones
Cetis | March 24, 2015
Colorado Springs, CO, March 24, 2015 - Four Sheraton hotels in Russia by Starwood have chosen Teledex I Series cordless and corded VoIP hotel phones for installation. Sheraton Sheremetyevo, Sheraton Rostov-on-Don, Four Points by Sheraton Kaluga, and Sheraton Ufa chose Teledex I Series phones for all 970 guest rooms. Selected Teledex I Series models chosen for the hotels include the NDC2105S single-line VoIP cordless speakerphone and matching RediDock remote handset kit, and ND2105S single-line VoIP corded speakerphone in Black. According to Nikolay Beloshitsky of Smarteq (Saint-Petersburg), supplier of the phones and other hospitality p...
Average Daily Rate Growth Helps Hoteliers Spring into March
TravelClick, Inc. | March 24, 2015
Hoteliers Advised to Continue to Monitor Their Local Markets NEW YORK - March 24, 2015 - Hotels in major North American markets are continuing to experience growth driven by strong rates, according to data from the March 2015 TravelClick North American Hospitality Review (NAHR). While hotels continue to experience steady growth, group sales have decelerated. "We're finally moving out of the doldrums of winter into the spring but the cold weather has had an adverse effect as group sales pace has continued to decelerate from the strong gains sustained throughout most of 2014," said John Hach, Senior Industry Analyst at TravelClick. "The c...
