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Technology
The Rainmaker Group Kicks Off Its 11th Annual Hospitality Client Summit
Rainmaker | March 24, 2015
ATLANTA, GA - March 24, 2015 - The Rainmaker Group, the leading provider of revenue management and profit optimization solutions to the hospitality and multifamily housing industries, kicked off its 2015 Hospitality Client Summit in Fort Lauderdale, FL. A record number of attendees, from around the globe, are attending Rainmaker's 11th annual Summit. Hotel and casino-hotel executives, revenue managers and operations specialists are attending to learn and leverage best practices, review new and emerging technologies and innovations, and to solve the problems that matter in improving their business performance. Rainmaker promises fresh in...
Industry Mystery: Why Aren’t Hoteliers Responding to Online Reviews?
Lodging Interactive | March 24, 2015
Hotels that respond to reviews see an increase in overall review ratings and booking inquiries. The benefits are well documented, and yet hoteliers still are not responding. PARSIPPANY, N.J. - MARCH 24, 2015 - If a guest fills out a comment card on-site, emails a hotel's customer service address or even calls to share their frustration or praise about a recent visit, hotels know to read the card, answer the email or return the call. So why, in an age where everything is done online and the majority of consumers rely on travel and hotel reviews before booking a trip, do hoteliers still miss the opportunity of responding to online reviews...
How Many Facebook Fans Did Resorts and Hotels Lose in Last Week’s Account Purge?
Ryan Solutions | March 23, 2015
Facebook has been trying to make likes more meaningful by removing memorialized and voluntarily deactivated accounts from brands' fan counts. After more than a week of watching these stats steadily decline, fan totals are once again growing at their normal pace. But how many fans did resorts and hotels lose along the way? Here's the lowdown. The Goods Based on overall averages, the purge appeared to begin around March 12 and end on or before March 21. To account for a ramp up/down of Facebook efforts, we analyzed changes in the fan counts of 9,000 resort and hotel pages between March 10-23. We adjusted for each page's average growth lea...
Kennebunkport Resort Collection Migrates to SHR’s WindsurferCRS Distribution Platform
SHR | March 23, 2015
HOUSTON, TX, March 23, 2015- SHR, an innovative provider of advanced distribution technology and services for the hospitality industry, today announced that the Kennebunkport Resort Collection has migrated their portfolio of eight luxury and boutique hotels to the WindsurferCRS distribution platform. The Kennebunkport properties will also utilize TopSail™, SHR's responsive booking engine, to better showcase all that their hotels have to offer. "We are excited to begin this partnership with the Kennebunkport Resort Collection and are confident that the experience offered by WindsurferCRS and TopSail™ will prove beneficial not only fo...
Netvision Partnership with FCS Provides Industry-leading Solutions to Croatia’s Hospitality Market
FCS | March 19, 2015
Regional IT telecommunications specialists to offer FCS' best-in-class Hotel Operations Management Applications throughout Adriatic region Zagreb, Croatia - March 19, 2015 - FCS Computer Systems (FCS), a leading comprehensive hospitality solutions and services provider, announces the signing of a Business Partnership (BP) agreement with Netvision, a regional specialist for Croatia in the telecommunications, multimedia networking and IT security and management fields. The new partnership comes as a result of Netvision's mission to be consistently recognized as the prime source for sophisticated, state-of-the-art hospitality solutions thr...
SkyWire and DataWorks, Inc. Create Innovative New Integration that Eliminates Repetitive Data Entry
SkyWire | March 17, 2015
LAS VEGAS – March 18th, 2014 - Inventory management and point of sales systems, working in harmony...that's what it takes to ensure that businesses know exactly what has sold and what's still sitting on the shelves. DataWorks, Inc offers a complete system tailored for the comprehensive management of purchase orders, inventory control and sales. As a company, DataWorks has been an industry leader for more than 20 years. Most Food and Beverage interfaces are one way: POS sends sales info to the back office system. The new DataWorks / SkyWire integration, built using JSON technology, enables all inventory control for food and beverage to...
Noble Investment Group And Hyatt Hotels Open Hyatt Place in Downtown Columbia, SC
Hyatt Place | March 17, 2015
Located near the University of South Carolina in the heart of Historic Downtown Columbia ATLANTA (March 17, 2015) - Noble Investment Group ("Noble") and Hyatt Hotels Corporation (NYSE: H) today announced the opening of Hyatt Place Columbia|Downtown|The Vista in Columbia, SC. The hotel is located within The Vista, Columbia's premier dinning and shopping district, and proximate to major downtown area businesses, the University of South Carolina, the South Carolina State Capitol, the Columbia Metropolitan Convention Center and the Colonial Life Arena. "We are excited to introduce the upscale select service Hyatt Place brand to historic dow...
5 Tips on How Data Snapshots Create Forecasting Accuracy and Greater Profitability
Aptech Computer Systems | March 17, 2015
The Trend is Your Friend: Accurate Forecasts Combine Historic Performance with Daily Operating Data to Uncover Trends that Affect Profitability By Jill Wilder, Vice President of Aptech Computer Systems March 17, 2015 - There's a popular adage among business gurus: The best way to predict your future is to create it. Accurate forecasting is the foundation of a meaningful budget. An accurate plan influences committed expense money for the future and shows where it will come from. Without reliable forecast numbers, a hotel operator is managing their business in the dark. Hotel companies today can access an ocean of data that will help them...
Fontainebleau Miami Beach Deploys StayNTouch Mobile Check-In
StayNTouch Inc. | March 17, 2015
Drives Increased Guest Reviews & Achieves 141%+ ROI Miami, FL - March 17, 2015. As part of an ongoing effort to deliver luxury service, and the latest in guest convenience, Fontainebleau Miami Beach is proud to announce the implementation of mobile hotel software solutions from StayNTouch Inc. provider of the cloud mobility platform. A spectacular blend of golden era glamour and modern luxury, Fontainebleau Miami Beach merges striking design, contemporary art, music, fine dining and history into a vibrant guest experience. A revered Miami Beach landmark, the hotel recognizes the rise of mobility, tablet, smartphone and guest desire...
Why Hoteliers Cannot Afford Free Analytics Tools
the Authors and HeBS Digital | March 16, 2015
By Sara O'Brien and Max Starkov There is a saying that goes, "I don't have enough money to buy cheap things." That statement also rings true for implementing free analytics: hoteliers simply cannot afford it. Many hoteliers will invest thousands of dollars in best-in-class hotel website design and digital marketing strategies and technologies. After launch, those same hoteliers will utilize cheap or free analytics tools and base integral marketing decisions on inferior information, which can result in millions of dollars of missed revenues. Today's hyper-connected traveler spends about 17 days in their journey to a decision on a booking...
The Rainmaker Group Acquires Revcaster LLC
Rainmaker | March 16, 2015
Rainmaker's Total Hospitality Revenue Management Solution Suite Strengthened ATLANTA, GA- March 16, 2015 - The Rainmaker Group announced today it has acquired Revcaster LLC, the leading hospitality market intelligence, rate shopping and analytics solution. The acquisition and addition of the Revcaster™ solution expands and strengthens Rainmaker's product suite, providing the most comprehensive revenue management suite to traditional hotels, casino hotels, and resort hotels. The only solution that also solves for competitive rate shopping. Amar Duggasani, Chief Strategy Officer at The Rainmaker Group, said "The Revcaster acquisition i...
TravelClick Expands Partnership with Google
TravelClick | March 16, 2015
Google Wallet Payments Now Available to Hotels Utilizing TravelClick's Demand Services Program NEW YORK - March 16, 2015 - TravelClick, a global provider of innovative cloud-based solutions that enable hotels to grow revenue, today announced an expanded partnership with Google to enable "one-click" mobile web bookings using Google Wallet for Google Hotel Ads customers. This expands the existing Google and TravelClick partnership, which includes placement for TravelClick Demand Services customers on Google Hotel Ads via Google Hotel Finder, Local Universal Search, Google Maps, and Google+ Places Pages. TravelClick's Demand Services Progr...
NAVIS Launches Major Orlando Recruiting Effort; Expands Orlando Offices
NAVIS | March 12, 2015
Lodging Tech Leader NAVIS to Add Sales Execs and Experienced Hotel Reservations and Sales Professionals to Growing East Coast Team Bend, OR - March 12, 2015 - NAVIS, the leading reservation sales and marketing system provider for the hotel, resort and vacation rental markets, will launch a major recruiting effort to expand its Orlando, FL offices. NAVIS will hire 40 experienced call center associates known as reservation sales associates (RSA) and several manager and director-level sales professionals. Click here to learn more about NAVIS' data marketing system. "We are launching an extensive Orlando hiring effort to grow our East Coast...
Nexgen Hotels Brings the Airport to Guests with Flyte Systems Airport Displays
Flyte Systems | March 12, 2015
Nexgen Holiday Inns at Cleveland and Chicago Airports Upgrade Guest Travel Services; Helps Guests Arrive On Time with FlyteBoard Flight Information Displays CHICAGO, IL - March 12, 2015 - More guests are traveling by air than ever before and Nexgen Hotels brings the airport to its properties to make travel easier. Nexgen's Holiday Inn Cleveland Airport and Holiday Inn Mount Prospect at Chicago O'Hare International will provide guests with FlyteBoard real-time airline flight information displays from Flyte Systems. Flyte Systems is the leading provider of cost effective airport travel information displays and digital signage content for...
Branded Hotel Guide to Generating Revenues Above-and-Beyond the Brand
the Authors and HeBS Digital | March 11, 2015
By Sara O'Brien & Ryan DeJong Branded hotels are in a unique digital marketing predicament. On the one hand the brand is a marketing organization and can open doors and steer demand to the branded hotel that is far out of the reach of any independent hotel. The investment in a brand affiliation provides the competitive benefit of attracting national and global travelers, brand-loyal guests, and Fortune 500 business travelers. Yet with all the good intentions of the brand, tremendous revenue opportunities still exist for any branded property above and beyond the core focus of the major brand. The branded hotel faces fierce competitio...
Maestro PMS Launches Swift SMS Gateway Text Messaging Integration for Instant Guest Communication
Maestro Property Management Solution | March 11, 2015
Fully Integrated SMS Text Message Module Gives Guests Room Availability, Group Member Alerts, Property Promotions and Events to Personalize Service March 11, 2015 - Maestro PMS™ launched its new SMS text communication module to enhance flexible, personal guest communications and service. The new SMS service is fully integrated with Maestro PMS to provide timely messages for early check-in room availability, group member alerts, spa appointments, property promotions and concierge services. Click here to learn more about Maestro's solutions for profitability and productivity. Maestro PMS provides its guest text message module in partner...
“I Don’t Give a Damn ‘Bout My Bad Reputation” (But Here’s Why You Should!)
TrustYou | March 11, 2015
You're living in the past, it's a new generation... Joan Jett got it: rebelling against old ideas and grabbing new ones by the horns. For some this comes easily, for others adapting to new ideas is painfully slow. This is exemplified in a recent study that showed only 56% of hotels are responding to TripAdvisor reviews and only 17% to Expedia reviews. This wouldn't be so surprising if we didn't know for a fact that management responses to travel reviews improves guests' images of a property. For those needing a reminder, here's why it's time to quit living in the past, and make sure you're taking impeccable care of your hotel's reputati...
Hotel AG Closes The Riverhouse Hotel & Convention Center in Bend, Oregon
Hotel AG | March 11, 2015
ATLANTA - March 11, 2015 - Hotel AG announced today the firm has closed on the sale of The Riverhouse Hotel & Convention Center located in Bend, Oregon. The Riverhouse Hotel & Convention Center is a full-service hotel and conference center considered one of the premier meeting destinations in the Northwest. The property consists of 220 guestrooms and a 30,000-square-foot LEED Silver meeting facility situated on 15 acres along the Deschutes River in the center of Bend. "Bend has been a hot spot for decades offering visitors year-round activities and The Riverhouse Hotel & Convention Center has been a hospitality cornerstone i...
Noble Investment Group & Marriott Open AC Hotel by Marriott Kansas City Westport, Kansas City, MO
Noble Investment Group | March 10, 2015
BETHESDA, MD - March 10, 2015 - Marriott International, Inc. (NASDAQ:MAR) and Noble Investment Group debut the first AC Hotels Marriott property in Kansas City's Westport District. It is also the second AC Hotels by Marriott branded property to open in the U.S. Located in the heart of Westport, the region's oldest established community and popular shopping and entertainment destination, the 123-room lifestyle hotel embodies a sleek European look and feel coupled with unique local design elements. "We are excited to bring our newest lifestyle brand to this dynamic neighborhood of Kansas City," said Toni Stoeckl, Vice President of Marriot...
FCS e-Connect System Demonstrates Superior Guest Service and Management Efficiency at Rotana Hotels
FCS | March 10, 2015
Report provides account of how a leading hotel management company leverages FCS e-Connect across multiple properties as an integrative service management tool to maximize operational performance and guest request response times Dubai, March 10 2015 - FCS Computer Systems (FCS), a leading global provider of comprehensive hospitality solutions and services, has teamed up with Rotana Hotels for an industry-leading case study on their technology partnership. Rotana has partnered with FCS to bring the e-Connect solution to its hotels across the MENA region to help drive guest satisfaction through the optimization of guest services management...
Groupize Launches Highly Anticipated Groupize Pages, Offers Free 90 Day Trial to Hotels
Groupize Solutions | March 10, 2015
Hotels can now offer organizers of Weddings, Groups, Meetings and Events a dedicated website, known as a Group Page, where they can self-manage their group block and collaborate with their guests. Boston, MA, March 10, 2015 - Groupize Solutions, the leading provider of group booking technology for hotels, announced today the launch of their new Groupize Pages product with a free 90 day trial. Independent hotels, resorts and chain hotels can use the solution to create unique customized pages for organizers and attendees of weddings, meetings, groups and events to self-manage their room block online and via mobile devices. A dedicated gro...
IDeaS Named HTNG TechOvation Award Finalist
IDeaS | March 10, 2015
Recognized for innovative technology and industry leadership by HTNG Members MINNEAPOLIS - March 10, 2015 - IDeaS Revenue Solutions, the leading provider of pricing and revenue management software, services and consulting, today announced IDeaS Function Space Revenue Management (FSRM) has been recognized by Hotel Technology Next Generation (HTNG) as a TechOvation Award finalist. Presented at HTNG's North America conference, the TechOvation Award celebrates technology innovation in the hospitality industry by recognizing the top companies and products that are relevant to both hotel guests and owners. In total, eighteen leading hospital...
Lodging Interactive Expands Reputation Management & Social Media Marketing to Restaurants
Lodging Interactive | March 10, 2015
Online reviews and social media accounts are trusted avenues that consumers use to evaluate a restaurant. Hoteliers need to consider dedicating resources to creating a robust digital marketing strategy for their on-site restaurants that will reach and speak to potential diners. PARSIPPANY, N.J. - MARCH 10, 2015 - The belief is that the food, ambiance and service offered at a restaurant paints the picture of the dining experience at that establishment. However, as is reflective in the number of restaurant reviews online and how much stock consumers put in them, a digital presence on review sites and social media channels is just as impor...
Hotel AG Closes Holiday Inn Downtown Savannah
Hotel AG | March 10, 2015
ATLANTA - March 10, 2015 - Hotel Assets Group, LLC (Hotel AG), announced today the firm transacted on a full-service hotel located in Savannah, Georgia. The hotel sold was the 127-room, 5-story Holiday Inn located within the historic district of downtown Savannah. The property sold for $28M or $220k per room to Key International. The seller represented was Historic Savannah, LLC. "This transaction is another representation of the continued interest in and strength of the Savannah transaction market. Savannah continues to show significant performance growth and sustainability making it a highly desirable market to be in," stated Brad Sin...
