Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
PERCIPIA | September 16, 2024
The Top 7 Pain Points in Hospitality Procurement and How to Overcome Them
Johannes Vocke | July 24, 2024
Technology
Agilysys Unveils Software Innovations at G2E 2024 to Help Gaming Properties Enhance Efficiency and Revenue While Elevating Guest and Staff Experiences
Agilysys | October 3, 2024
ALPHARETTA, GA (October 3, 2024) — Agilysys, Inc., a leading global provider of hospitality software solutions and services, today announced new and enhanced solutions gaming properties can use to elevate guest service, alleviate staff workload stress and streamline operations. The new offerings will be showcased at the upcoming Global Gaming Expo (G2E) 2024, October 7th – 10th 2024, The Venetian Expo, Las Vegas, #G2E2024. Key solution highlights: Enhanced Agent Dashboard in Agilysys LMS Property Management System Enables Rewarding Employees for Effective Upselling. A new interactive dashboard tracks upsell revenue by agent...
Top 10 Ways to Increase F&B Guest Spend and Profitability with Mobile Ordering
IRIS | September 26, 2024
How hoteliers can maximize the revenue potential from their F&B operations without adding to their staff's workload. By Kate Fuller, Senior Marketing Manager at IRIS As many guests and operators prepare for the upcoming season, have you been tracking the latest trends relating to mobile ordering to ensure you are maximising each and every sales opportunity? With 6.3 billion smartphone users globally and 88% of mobile time spent engaging with and using apps, mobile usage is rapidly continuing its upward trajectory. With mobile ordering set to continue to bear influence over how guests interact, view menus, order and spend, how ...
Titanic Hotels Selects IDeaS G3 RMS to Maximize Revenue Across German Property Portfolio
IDeaS | September 26, 2024
LONDON, Sept. 26, 2024 – Titanic Hotels, a leading hotel brand operating across Turkey and Germany, has partnered with IDeaS, a SAS company, the world’s leading provider of revenue management software and services, to optimize its revenue strategy across their German portfolio. Prior to implementing IDeaS G3 RMS, Titanic Hotels Germany relied on manual revenue management processes and siloed internal databases. Additionally, Titanic Hotels’ ability to accurately forecast demand at a granular level was limited, affecting price decision-making and their ability to capture an optimal mix of demand. To align with their strategic busin...
Be Aware of AI Biases in Hiring
Linchi Kwok | September 25, 2024
Using computer programs to screen job candidates’ resumes is not a new HR practice among big corporates. AI accelerates the automation process for all companies in the selection process. More companies are using AI to evaluate job candidates’ performance in their initial interviews, such as word choice and cognitive abilities, in addition to screening their resumes. AI speeds up the hiring process AI can help companies speed up the hiring process because they usually receive hundreds or even thousands of job applications for a vacancy. It becomes unrealistic for companies to solely rely on “human eyes” to screen all resumes or perfo...
IHG, Sonesta, Nemacolin Speak on Stage on How a Modern Data Strategy is Critical to Success
Hapi | September 24, 2024
At HITEC 2024 in Charlotte, leaders from Sonesta, IHG and Nemacolin Resort shared key insights on how a modern approach to data integrations is critical to personalizing guest experiences and driving loyalty to their brand. The hospitality industry is undergoing a transformational shift, driven by data integration and innovative technology solutions that increase efficiency while improving the guest experiences. During a recent panel discussion at HITEC 2024 in Charlotte, hospitality experts shared insights into how they are leveraging real-time data to differentiate guest experiences and drive loyalty. The panelists identifie...
BirchStreet Systems Selected as Exclusive Procure-to-Pay Partner for Red Sea Global in Saudi Arabia
BirchStreet Systems | September 24, 2024
The strategic collaboration plays a pivotal role in transforming the Red Sea coastline into a luxury destination LAS VEGAS - [September 24, 2024] - BirchStreet Systems, the leading provider of procure-to-pay solutions for the hospitality industry, today announces its partnership with Red Sea Global, the developer behind regenerative tourism destinations The Red Sea and AMAALA, as its exclusive procure-to-pay partner. Red Sea Global is currently developing two of Saudi Arabia’s projects that are set to revolutionize the tourism landscape by transforming an extensive stretch of the Red Sea coastline into luxurious international destinatio...
Artificial Intelligence Is Checking Into Your Hotel – Are You Ready?
Bob Braun | September 17, 2024
by Robert Braun, Co-Chair, JMBM Cybersecurity and Privacy Group; Senior Member, JMBM Global Hospitality Group Even though artificial intelligence has been a part of our lexicon for more than seventy years, artificial intelligence remains the latest bright shiny thing. Businesses large and small feel compelled to incorporate artificial intelligence into their company descriptions even with a limited understanding of what artificial intelligence is, or how it could help their business. Hotels and hotel companies are no different; just take a look at the online newsletters and announcements hitting your mailbox; it’s a rare day that a hot...
Hjortviken Country Club Sides With Vingcard for the Latest in Sustainable Security Access Technology
Vingcard | September 17, 2024
High-end Swedish destination owned by ESS Group adopts Vingcard door lock solutions proven to heighten guest safety and convenience while minimizing environmental impact. Stockholm –September 17, 2024 – Vingcard, an ASSA ABLOY company and provider of advanced technologies for the hospitality industry, is pleased to announce the adoption of several of its cutting-edge door lock solutions by Hjortviken Country Club in Hindas, Sweden. Managed by ESS Group, the soon-to-be-opened Hjortviken Country Club, together with the support of Vingcard and BRA Bygg construction company, is setting its sights on delivering a refined guest stay experience...
Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
PERCIPIA | September 16, 2024
CHICAGO, September 16th, 2024 – Percipia, a leading provider of hospitality phone systems and enhanced guest room technology for hotels, resorts, casinos, and conference centers, announces the release of VIVA+, an all-in-one hospitality solution built on Alexa Smart Properties (ASP) for Hospitality that is available now to all new and current Percipia clients. VIVA+ integrates Percipia’s IP phone system, Frequency PBX and Frequency Stratus, and guest voicemail solution, Precision Voicemail, by utilizing their middleware engine, Parallax. VIVA+ transforms the guest experience by offering a comprehensive suite of features in a single, sl...
Maximize Your Budget: How Hospitality Procurement and P2P Software Drive Financial Efficiency
Johannes Vocke | September 12, 2024
By Johannes Vocke, FutureLog Chief Financial Officer Creating a robust budget is essential for any company's planning and operations. Yet, many hospitality organisations need to leverage all their resources and expertise. Often, they exclude procurement, a crucial player in managing expenditures, from the budgeting process. It’s hardly surprising to seasoned hospitality executives that setting and adhering to a budget can be challenging due to a lack of visibility, internal misalignment, and fluctuating market prices. When procurement is not involved in budgeting, opportunities for cost savings are missed, leading to budget overruns...
IDeaS and Virgin Voyages Announce Partnership to Bring Advanced Revenue Management Solution to Cruise Industry
IDeaS | September 12, 2024
First-of-its-kind collaboration will result in demand forecasting, inventory management, and pricing to drive revenue for the world’s most innovative cruise line MINNEAPOLIS—Sept. 12, 2024—IDeaS Revenue Solutions, the world’s leading provider of advanced revenue management software (RMS) and services, announced that it is expanding its industry-leading suite of revenue management solutions to the cruise industry through a partnership with Virgin Voyages. Under the partnership, IDeaS is working with Virgin Voyages to develop a first-of-its-kind, innovative RMS solution for the cruise industry. To fully realize their revenue potent...
Best Western Plus Dubuque Unveils New Cutting-Edge High-Speed Guest WiFi Network by Hotel Internet Services
Hotel Internet Services, Inc. | September 10, 2024
Full-service Iowa property teams up with leading hospitality connectivity specialists to deliver ultra-fast, seamless internet access for today’s tech-savvy travelers. DUBUQUE, Iowa — September 10, 2024 — Hotel Internet Services, a leading provider of advanced internet connectivity solutions for the hospitality sector, announces the successful completion of a major WiFi network upgrade at Best Western Plus Dubuque in Iowa. The full-service hotel property recently partnered with HIS to ensure that seamless internet access is available throughout all onsite areas of the property, including all 150 guestrooms and 8,500 square feet of ...
Cloudbeds To Usher in the Era of ‘Decision Intelligence’ at Upcoming Passport Conference
Cloudbeds | September 4, 2024
San Diego, CA – Cloudbeds, the premier hospitality management platform, is set to usher in the era of ‘decision intelligence’ for the hospitality industry at its upcoming Passport User Conference on October 23, with the unveiling of Cloudbeds Intelligence. Cloudbeds Intelligence, a new AI and machine learning layer built into the platform, is designed to supercharge all functionalities of the hospitality management system and break down departmental silos, delivering unmatched decision-making intelligence for revenue managers, marketers, GMs, operations staff, and more. The innovative platform layer implements causal AI using r...
Hotel Internet Services To Showcase the Future of Guest Connectivity for Independent and Luxury Hoteliers at the 2024 Independent Hotel Show
Hotel Internet Services, Inc | September 4, 2024
Leading connectivity provider to offer insight on how properties can customize internet-driven technologies to achieve success for their specific guest experience goals. MIAMI — September 4, 2024 — Hotel Internet Services, a full-service provider of internet connectivity services and solutions for the hospitality industry, is set to demonstrate its cutting-edge technologies and most recent advances at this year’s Independent Hotel Show, taking place in Miami from September 18-19. Attendees visiting Hotel Internet Services’ booth #223 will gain a first-hand look at how their WiFi and in-room entertainment offerings can be seamlessly p...
Your Input Requested: Corporate Digital Responsibility Code for the Lodging Industry
HFTP | September 3, 2024
The importance of corporate digital responsibility has been pushed to the forefront with the many data breaches and the latest CrowdStrike incident. It is proven that even a cybersecurity technology company is not immune to problems and issues. To that end, HFTP recently formed the Corporate Digital Responsibility (CDR) Task Force for the Lodging Industry. The aim is to establish a Hospitality Code of Digital Responsibility. Learn more about this project through this comprehensive article. To complete the project, the task force needs your help. We kindly invite you to complete a survey asking to rank a list of identified i...
Decentralized Identity Verification: A Privacy-First Approach to Hotel Data Security
YouVerse | August 30, 2024
Facial biometrics offers a promising solution for hotels seeking to streamline check-in processes and enhance guest experiences. It eliminates the need for traditional check-in procedures, such as presenting identification and filling out forms, speeding up the process and saving time for both guests and hotel staff. But how can hoteliers protect guest data from cyberattacks and ensure they meet the stringent privacy standards demanded by guests and regulation? A new approach to hotel data security and privacy Biometric verification offers a dual benefit in the hospitality industry: it enhances hotel data security while also improving ...
Embracing Technology: Using AI-Powered Travel Concierges in Hospitality Mobile Apps
Magdalena Rieder | August 30, 2024
Being ahead is crucial for businesses in today's fast-paced world, especially in the highly competitive hospitality industry. As technology constantly evolves, utilizing innovations such as artificial intelligence (AI) is becoming not simply a choice, but rather a necessity. Nevertheless, how can hotel brands like Marriott or Hilton use AI to enhance guests' experience and boost business growth? Exploring the Use of AI in the Hotel Industry AI-powered trip itineraries already redefine the way people tour the world. These highly advanced tools analyze an individual's preferences, budgets and schedules to create tailored journeys in seconds (...
Historic Emily Morgan Hotel San Antonio To Implement Innovative In-Room Tablets by HCN
The Hotel Communication Network | August 28, 2024
With Navigator 2.0 tablets soon to deploy in all guestrooms, travelers staying at the popular accommodation will have fingertip access to hotel services/amenities and local events — including The Hospitality Show to be held at the Henry B. González Convention Center in October; Visit HCN in Booth 1755 Ottawa, Ontario — August 28, 2024 — The Emily Morgan San Antonio – a DoubleTree by Hilton Hotel is gearing up to host hoteliers attending The Hospitality Show in October. Located just three blocks from the Henry B. Gonzales Convention Center, the historic hotel is preparing to install Navigator 2.0 in-room tablets from Hotel Co...
ChatGPT and AI in the Hotel Industry: Transforming Hospitality
Agilysys | August 22, 2024
The hotel industry is undergoing a transformative shift, largely driven by advancements in artificial intelligence technologies like ChatGPT. These innovations are not just reshaping customer service but are also revolutionizing how hotels operate, manage resources, and interact with guests. In an increasingly competitive landscape, AI offers tools that enhance guest experiences, optimize operations, and provide strategic insights, making it an indispensable part of modern hospitality. Enhancing Guest Experiences One of the most significant impacts of AI in the hotel industry is on guest interactions. ChatGPT, a conversational AI develo...
Cendyn Names Jeffrey A. Cross New Chief Financial Officer
Cendyn | August 22, 2024
Senior Finance and Operations Executive with a proven ability to drive revenue growth set to enhance Cendyn’s fiscal position. Boca Raton, Florida – August 22, 2024: Cendyn, a global integrated hotel technology and services company, is excited to announce the appointment of Jeffrey A. Cross as Chief Financial Officer. As the Chief Financial Officer (CFO) Jeff will play a pivotal role in steering the financial strategy and operations of the company. As a key member of the executive team, Jeff will oversee financial planning, risk management, and reporting to ensure the company’s financial health by managing budgets, forecasting fu...
Best Practices for Your Next Technology Project’s Success
Gregg Hopkins | August 22, 2024
by Gregg Hopkins, Founder & President of Get Hoppy Consulting Technology projects are essential for organizations to stay competitive and innovative in the digital age. However, many projects fail to deliver the expected outcomes, wasting time, money, and resources. According to various sources, the success rate of technology projects ranges from 16% to 30%, depending on the project's type, size, and scope. Technology deployments can fail for many reasons, including: Lack of executive sponsorship: Often the most common reason for failure and can start at the top. Lack of change management: Without a plan for change manage...
Agilysys Announces Strategic Acquisition of Book4Time, Spa Management SaaS Solution Leader
Agilysys | August 21, 2024
Acquisition extends overall global presence, consolidates market leadership in spa management software and creates further subscription revenue growth opportunities August 21, 2024 (ALPHARETTA, Ga. and TORONTO)– Agilysys, Inc., a leading global provider of hospitality software solutions and services, today announced it has acquired Book4Time, Inc., the global leader in spa management SaaS software, serving more Forbes 5-Star-rated spas than any other solution. As the top enterprise SaaS technology for wellness hospitality organizations, Book4Time manages guest experiences at spas, international hotels, resorts, casinos, golf and private...
What Hotel Procurement Leaders Can Learn From the Paris 2024 Olympics
Johannes Vocke | August 14, 2024
By Johannes Vocke, FutureLog Chief Financial Officer This summer, as we witnessed the world's top athletes compete in the 2024 Olympics in Paris, there were some profound parallels between pursuing excellence in sports and leading procurement in hospitality. Both domains demand precision, innovation, and a deep commitment to collaboration. Transparency In sports, athletes must inherently trust their partners, coaches, and teammates. This mirrors the trust required among team members in high-stakes environments such as hotel procurement. Fostering trust is paramount. Implementing clear communication channels and ensuring every team me...
Cloudbeds Welcomes AI and Machine Learning Pioneers To Revolutionize Hospitality Technology
Cloudbeds | August 13, 2024
San Diego, CA – Cloudbeds, the innovative leader in hospitality management technology, today announced the strategic hiring of AI visionaries Amit Popat, Head of Machine Learning, and Nikhil Shah, Head of Data Science. This move marks a significant investment in artificial intelligence by Cloudbeds, aimed at developing unparalleled applications for the hotel industry and ushering in a new era of what’s possible for hoteliers. Leveraging over a decade of rich, comprehensive data from Cloudbeds’ industry-leading hospitality platform, this step toward integrating intelligence and machine learning into the platform will empower hotelie...
