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Technology
Cendyn/ONE™ CRM Earns Trend Setter & Best Overall Value Awards in Info-Tech’s CRM Suites Study
Cendyn/ONE | February 24, 2015
Cendyn/ONE Also Recognized for Innovation and Focus on Data Intelligence as a Competitive Advantage Boca Raton, Fla. - Feb. 24, 2015 - In a recent study by Info-Tech Research Group, Inc., which evaluated leading vendors' CRM suites for the gaming, hospitality and leisure industries, Cendyn/ONE™ claimed two of three overall awards-Trend Setter for the most original and inventive solution, as well as Best Overall Value for offering the most affordable, robust CRM solution. In addition, Cendyn/ONE was the only vendor to achieve an overall exemplary rating in the CRM Product Category based on features, usability, affordability, an...
The Next Frontier in Revenue Management: Big Data for Hoteliers
Jean Francois Mourier | February 24, 2015
By Jean Francois Mourier Big Data seems to have been the buzzword in most industries for the last five years. But unlike many other industries that have integrated Big Data as a key component of their operations, the hotel industry is lagging very far behind. In my opinion, this is a big - and costly - mistake to make! You might be asking yourself: "How can my hotel leverage the power of Big Data?" But before I explain how your property can use Big Data to generate significant increases in occupancy, ADR and RevPAR, let's go back to the basics... What is Big Data? Google defines Big Data as "extremely large data sets that may be analyze...
How Can Hotels Improve Guest Engagement? ZDirect Counts the Ways . . .
ZDirect | February 24, 2015
Asking guests to recall their experiences in their own words is an important first step towards boosting satisfaction, loyalty and revenues [HALLANDALE BEACH, FL- FEBRUARY 24, 2015] - When it comes to customer feedback, it's time that hoteliers STOP doing the guesswork on what their guests want. The smarter move is to let travelers do the talking. ZDirect, hospitality's leading provider of above-property marketing solutions, says hotels can greatly improve their guests' experiences simply by listening to what their customers are saying; and experts agree. A January 2015 Forbes Insights study titled "Customer Engagement: Best of the Best...
HeBS Digital and eCornell To Host a Webinar on Dynamic Content Personalization
HeBS Digital | February 24, 2015
Hoteliers' Powerful New Tool to Maximize Website Revenue and Conversions NEW YORK, NY February 24, 2015 - HeBS Digital, the leading hotel digital technology, full-service digital marketing and website revenue optimization consulting firm today announces it will host a webinar with eCornell on Dynamic Content Personalization. Attendees will learn how successful hotels and resorts use dynamic content personalization to maximize website conversions and revenues by as much as 40% by personalizing promotions, visuals and marketing copy to user's geo location, demographics and purchase intent. Dynamic Content Personalization allows hotel mark...
RoomKeyPMS Powers Pacifica Hotels with Cloud-based Property Management System
RoomKeyPMS | February 24, 2015
Properties across California coast to benefit from RoomKey's user-friendly PMS February 24th, 2015, Vancouver, BC: RoomKeyPMS, a leading cloud-based Hotel Property Management system is excited to announce their newest partnership with Pacifica Hotels. RoomKeyPMS is a powerful cloud-based PMS that is easy to implement and scalable for any size independent hotel or multi-property. With easy anytime, anywhere access to your hotel, RoomKeyPMS was built by hoteliers for hoteliers. The Pacifica Hotels properties span the Pacific Coast from San Diego to Half Moon Bay, as well as Florida and Hawaii. Over the past two years, Pacifica Hotels has ...
Best Western International & Qbic Hotel London City Win 2014 eMarketer of the Year Award
TravelClick | February 24, 2015
Hotels Awarded for Innovation in Digital, Social and Mobile Marketing to Drive Bookings and Brand Engagement NEW YORK - February 24, 2015 - The eMarketer of the Year Award, presented by TravelClick, a global provider of innovative cloud-based revenue-generating solutions for the hospitality industry, together with Hospitality Sales & Marketing Association International (HSMAI) have announced Qbic Hotel London City and Best Western International as recipients of the 2014 eMarketer of the Year Award. The Award was announced at the Adrian Awards gala in New York City on February 23. The eMarketer of the Year Award, now in its 14th yea...
Noble Investment Group Acquires the 169-key Courtyard by Marriott Chapel Hill in North Carolina
Noble Investment Group | February 24, 2015
Atlanta, GA - February 24, 2015 - Noble Investment Group ("Noble") today announced the acquisition of the Courtyard by Marriott Chapel Hill. Located in the heart of the renowned triangle area and immediately adjacent to the University of North Carolina at Chapel Hill and UNC Health Care, the property will undergo a number of enhancements throughout the hotel. "We are pleased to acquire this first class hotel which is prominently located in the midst of significant educational and medical demand generators," said Noble principal, Ben Brunt. "In addition to the University of North Carolina at Chapel Hill, UNC Health Care, and Blue Cross B...
Cendyn Arcaneo® Announces Release of getregistered®, a Robust Web-Based Event Registration Software
February 23, 2015
Essential to the Global Planning Community - This dynamic application simplifies the event registration process, resulting in a unified experience for all event stakeholders at an attractive price point Boca Raton, Fla. - Feb. 23, 2015 -Cendyn Arcaneo®, the new developer of Metron® and leading hospitality and event technology firm, is excited to announce the release of getregistered®, an enterprise web-based solution engineered to streamline all facets of event registration while increasing ROE (Return on Event). Through its intuitive architecture, getregistered simplifies the complex event registration process, allowing pla...
Infor Dynamic Enterprise Performance Management Selected as Champion by Info-Tech Research Group
Infor | February 23, 2015
Infor Delivers Industry-Specific Analytics, Performance Management for Hotels and Casinos NEW YORK - Feb. 23, 2015 - Infor, a leading provider of business application software serving more than 73,000 customers, today announced that Infor Dynamic Enterprise Performance Management (d/EPM) for Hospitality has been selected as a Champion in this year's Info-Tech Research Group Business Intelligence (BI) for Gaming, Hospitality and Leisure Vendor Landscape. Infor was noted for its hospitality-specific functionality, which helps to speed implementation through pre-built reports, dashboards and key performance indicators (KPIs) designed purpo...
Third Annual Revenue Strategy Summit Planned for July 29, 2015 at the Liaison Capitol Hill D.C.
Duetto | February 23, 2015
Powered by Duetto, RSS Will Bring Together Industry Thought Leaders on the Next Frontiers in Hotel Innovation Washington DC - February 10, 2015 ... Duetto, Kalibri Labs and Silver Hospitality Group, LLC announce the third annual Revenue Strategy Summit (RSS), a gathering of thought leaders and practitioners which will examine forces reshaping the hospitality industry and how marketing and technology must evolve to meet new challenges. Held for the first time in Washington, D.C. - the epicenter of policy discussion and decision-making - RSS is scheduled for Wednesday, July 29th at Affinia's Liaison Capitol Hill Hotel. The full-day confe...
Hotels Discover Secret Weapon to Beat OTAs in Meta Search Engines
Regatta Travel Solutions | February 23, 2015
Charlottesville, Virginia (February 23, 2015) - Hotels using the Regatta booking engine on their websites now have a competitive advantage in meta search engines. Regatta allows hotels to show availability, even when all of the Online Travel Agencies (OTAs) are unable to do so. The patent-pending hotel booking engine even allows the hotel to show a lower rate in the meta search engines. The best part? It can all be done without any rate parity violations. Regatta Travel Solutions has earned a reputation for bringing highly innovative tools to the industry that empower hotels to significantly grow their direct online booking volume. Its...
Shortcuts that Kill Revenue: Using the “DIY” or “Build It Quick & Cheap” Approach for Hotel Websites
the Author and HeBS Digital | February 19, 2015
By Max Starkov Recently, a major player in the industry announced the launch of their new $399/month service for "DIY" hotel websites. In the past, there have been many attempts to help hoteliers create a quick and cheap website presence, dating back to 1997 and GoDaddy. The main premise of this approach is that all hoteliers need is a website, and that any website would do: choose from a few design templates, slap some photos, add thin, unappetizing descriptions and textual content with no SEO value, add a booking engine widget, and voila! There you have it! This is exactly what $399/month buys these days. Unfortunately, in this multi...
Spooky Nook Sports Selects Comprehensive Suite from Agilysys
Agilysys | February 18, 2015
Largest Indoor Sports Complex in North America Will Use Agilysys Solutions for Property Management, Point-of-Sale, Inventory and Procurement ALPHARETTA, GA. - Feb. 18, 2015 - Agilysys, Inc. (Nasdaq: AGYS), a leading provider of innovative hospitality software solutions and services, today announced that Spooky Nook Sports, in Manheim, Penn., has selected a comprehensive suite of Agilysys solutions to streamline efficiency and enhance guest service in its 700,00-square-foot sports facility and soon-to-open hotel and restaurant. Spooky Nook Sports, the largest indoor sports complex in North America and home to the U.S. Women's National Fi...
Maestro PMS Announces New GEM Highlights Guest Response Solution to Increase Loyalty
Maestro Property Management Solution | February 18, 2015
GEM Highlights is a Streamlined Online Guest Comment Solution to Give Mobile Users a Fast Channel to Provide Hotels with Real Time Feedback February 18, 2015 - Maestro PMS™ announced the launch of GEM Highlights, its newest solution to strengthen guest loyalty. GEM (Guest Experience Measurement) Highlights is a streamlined, web-based guest response tool that automates guest perception gathering and monitors responses for prompt property action. The GEM Highlights solution is available to hoteliers now from Maestro. Maestro PMS Enterprise Property Management provides more than 20 hotel software and reservation software solutions for th...
Sonesta ES Suites Partners With Industry Leader IDeaS, Focuses on Growth
IDeaS Revenue Solutions | February 18, 2015
In the midst of expansions, Sonesta International Hotels implements advanced analytics across Extended Stay brand to drive revenue opportunities with IDeaS. MINNEAPOLIS -- IDeaS Revenue Solutions, the leading provider of pricing and revenue management software, services and consulting, today announced it has expanded its partnership with Sonesta International Hotels to implement IDeaS G3 Revenue Management System (RMS) across 16 Sonesta ES Suite properties, delivering powerful analytics and pricing decisions, and driving revenue opportunities in a unique market segment. "Revenue management in the extended stay category is particularly d...
Welcome to the New SHR – Sceptre Hospitality Resources Reveals New Branding and Corporate Website
SHR | February 18, 2015
HOUSTON, TX, February 18, 2015- SHR, an innovative provider of advanced distribution technology and services for the hospitality industry, today revealed their refreshed image, branding, and corporate website, www.shr.global. SHR will be the trade name for Sceptre Hospitality Resources, LLC, reflecting a simplified value proposition and sharpened focus. "Our company's culture revolves around values that include integrity, service, creativity, and teamwork. As we planned our move to a new space designed to reflect our culture and values, we decided to also redesign our logo and express our brand promise in a simpler more focused way", sa...
Six New High Touch Independent Hotels Select Groupize to Bolster Group Business and Revenue
Groupize Solutions | February 17, 2015
Group booking engine helps Hotels meet the evolving expectations and demands of today's travelers to shop, book and manage small groups and meetings online Boston, MA, February 17, 2015- Groupize Solutions, the leading provider of online group booking and management technology for hotels, resort and chains, today announced they have added six new properties to their rapidly growing portfolio of clients. The hotels that have selected the platform to automate the online group booking process for small groups and meetings include Lancaster Arts Hotel in Pennsylvania, Wyndham New Yorker Hotel in New York City, Lions Gate Hotel and Conferenc...
Sabre Launches Industry-First Turnkey Website Solution to Help Hoteliers Increase Online Conversion
Sabre Corporation | February 17, 2015
SynXis InstaSite allows hotels to launch a fully responsive digital presence with world class user experience in just three days SOUTHLAKE, Texas - February 17, 2015 - Sabre Corporation (Nasdaq: SABR) announced today an industry-first digital marketing solution that will give hotels the freedom to quickly and affordably launch a digital presence that will improve the guest experience and increase conversion on any device. SynXis InstaSite, a self-service, turnkey website solution, will help hoteliers maximize online conversions and create compelling guest interactions across their digital channels. Using InstaSite, hoteliers can launch ...
Why Low-Cost Website Design Solutions Hurt a Hotel’s Bottom Line
Lodging Interactive | February 17, 2015
Hoteliers have numerous options when it comes to designing their hotel's website, however, the recent trend of "renting" a property site can have many downsides that outweigh its budget-friendly appeal. PARSIPPANY, N.J. - FEBRUARY 17, 2015 - With an increased emphasis on courting the mobile traveler and appealing to Millennials, many hoteliers require a responsive website that provides all of the tools necessary to catch the attention of potential guests searching for the best deal amid a sea of local competition and an ever-growing list of Online Travel Agents (OTAs). Then why would hoteliers invest a significant amount of time, energy...
Hoteliers Continue to See Growth in Bookings via Online Channels
TravelClick, Inc. | February 17, 2015
TravelClick Data Suggests that Hoteliers Need to Focus Efforts on Inventory Management as Pace of Bookings Levels Off NEW YORK - February 17, 2015 - In the fourth quarter (Q4) 2014, online channels - which include Online Travel Agents (OTAs), hotel websites (Brand.com) and global distribution systems (GDS) used by travel agents - continued to grow in popularity among individual business and leisure travelers, according to data from the TravelClick North American Distribution Review (NADR; First Quarter 2015). The TravelClick NADR aggregates hotel bookings by channel for the transient segment (individual leisure and business travelers)....
Protecting Guest Information, Hotel Industry Continues Collaboration on Cybersecurity Initiative
American Hotel & Lodging Association (AH&LA) | February 16, 2015
Washington, D.C. - February 16, 2015 - As President Obama hosts a summit on Cybersecurity and Consumer Protection, the American Hotel & Lodging Association (AH&LA) today commended his proactive approach, and called for additional collaboration with the technology, telecommunications and public sectors to ensure consumers are protected from a growing network of cyber threats. "No one is immune to today's increasing cyber threats, and with some five million guests checking into hotels each day, we have a responsibility to ensure they have access to secure network. Because of our commitment to protecting our guests, we have convene...
Aptech’s Targetvue Budget Solution Earns Corporate Performance Management Award from Prophix
Aptech Computer Systems, Inc. | February 16, 2015
Prophix Taps Aptech for Extensive Knowledge and Hospitality Experience: Introduced Enterprise Budgeting and Planning to Hotel Companies Pittsburgh, PA - February 16, 2015 - Prophix, a pioneer in global Corporate Performance Management (CPM) software, honored Aptech Computer Systems with its Independent Software Vendor (ISV) Award for 2014. Aptech received the award for its Targetvue Enterprise Budgeting and Planning solution for hospitality companies. Aptech is the leading provider of hospitality software for business intelligence, budgeting, and enterprise financial accounting. Click here for more on Aptech's products and services. Apt...
8 Must-haves in a Hotel’s Web Booking Engine
Hotelogix | February 16, 2015
As a hotelier, you know that a website booking engine is more than just a tool... it generates commission-free revenues for your business by increasing direct bookings. It also provides your guests a platform to book without having to call, mail or go through a travel agent. Your hotel's website is incomplete without a booking engine just like a burger without cheese. There are multiple booking engine providers in the market but since a booking engine is an integral part of your website, you should make sure that the one you choose provides a flawless user-experience to your potential guest. We highlight 8 must-haves in a website bookin...
Infor Named Champion of Info-Tech Research Group’s 2014 CRM Suites for Gaming, Hospitality & Leisure
Info-Tech Research Group | February 13, 2015
Industry-Centric CRM Functionality Elevates Infor to Top New York - Feb 13, 2015 Infor, a leading provider of business application software serving more than 73,000 customers, today announced that Infor Customer Relationship Management (CRM) has been listed as a Champion in this year's Info-Tech Research Group CRM Suites for Gaming, Hospitality and Leisure Vendor Landscape. Info-Tech Research Group Vendor Landscape reports recognize outstanding vendors in the technology marketplace. For this Vendor Landscape, Info-Tech focused on those vendors that offer broad capabilities across multiple platforms and that have a strong market presence...
