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Technology
SHR’s WindsurferCRS had Exceptional Year in 2014
SHR | January 7, 2015
Major improvements were made to help hotels meet and exceed their revenue goals HOUSTON, TX, January 7, 2015- Sceptre Hospitality Resources (SHR), an innovative provider of advanced distribution technology and services for the hospitality industry, reflects on the impact of its WindsurferCRS in 2014. The industry-leading Central Reservations System underwent many enhancements and feature releases in 2014 to better serve hotels and their guests. With the release of TopSail™, the responsive Internet Booking Engine from SHR, the first real shopping cart experience was available to guests when booking single hotel stays and multiple stay ...
VidaBox Launches Kiosk Centric Web-store, VidaPower & all NEW VidaMount VESA Tablet Enclosure Produc
VidaBox LLC | January 6, 2015
GARDEN CITY PARK, N.Y. — January 2015 — VidaBox LLC has launched their newly created kiosk division with the grand opening of its vidabox.com/kiosks web-store. Created to differentiate their tablet products from their highly successful media server offerings, the new website allows clients to find specifically what they need in these two distinct markets. Custom configuration menus on each product page make it simple to configure everything from enclosures to mounts, as well as power solutions, all to meet the unique needs of each client's application(s). [Learn More > vidabox.com/kiosks] "With new branding to include VidaMount and ...
NAVIS White Paper Outlines Formula for Maximum Direct Channel Revenue
NAVIS | January 6, 2015
Do You Leave 60% of Potential Bookings on the Table? Learn How Drive + Capture + Convert = Dramatic Leisure Revenue Growth January 6, 2015 - Properties generate millions of dollars with a revenue-producing formula revealed in a newly-released white paper from NAVIS. "How to Drive, Capture, and Convert Demand with Integrated Revenue Generation Processes," describes how real hoteliers tap the full potential of their direct sales channel for dramatic leisure revenue increases. "Travelers may research their trip on their mobile devices and laptops," said Michelle Marquis, NAVIS SVP. "But research shows a high number of rooms get booked thro...
Smart Hotelier’s 2015 Top 10 Digital Marketing Resolutions
the Authors and HeBS Digital | January 6, 2015
By Max Starkov and Mariana Safer Today's hotelier has a world of opportunities available to help them increase direct online bookings and revenues. Technology developments such as Responsive Website Design, Dynamic Content Personalization, Dynamic Rate Marketing, Reservation Abandonment Prevention techniques and more mean that, as an industry, we are not only more effectively reaching our target segments, but we are also improving the user experience and conversions on our websites. Yet, with all this opportunity there comes a sense of confusion on where to begin; reaching the guest throughout their travel research and purchasing journe...
Hotel AG Involved in 194 Hotel Transactions During Last 2 Years
Hotel AG | January 5, 2015
ATLANTA - January 5, 2015 - Hotel Assets Group, LLC (Hotel AG), announced today the firm has sold or advised on 194 separate hotel transactions during the 2013 and 2014 years. The firm closed 194 transactions including 169 select service hotels, 25 full-service assets and 12 portfolios. The brands represented were 17 Courtyard by Marriott, 16 Fairfield Inn, 12 Residence Inn, 11 Springhill Suites, 6 Townplace Suites, 8 Marriott/Hilton/Starwood full-service hotels, 20 Hilton Garden Inn, 7 Homewood Suites, 13 Hampton Inn, 8 Hampton Inn & Suites, 5 Holiday Inn, 3 Holiday Inn Express, 1 Staybridge Suite, 8 Wyndham branded hotels, 17 Choi...
Strong Average Daily Rates Bring Hotels Holiday Cheer
TravelClick, Inc. | December 29, 2014
Maximizing RevPAR will be Priority for Hoteliers in 2015 NEW YORK - December 29, 2014 - Hotels in major North American markets experienced positive growth in both rate and occupancy across most travel segments according to data from the December 2014 TravelClick North American Hospitality Review (NAHR). With average daily rate (ADR) growth of 4.6 percent for the next 12 months, hoteliers will be ringing in 2015 with a strong and profitable start. "The upward pricing momentum that began in 2014 is continuing into the New Year," said John Hach, Senior Vice President, Global Product Management at TravelClick. "While there is cause for cele...
Agilysys Inspire User Conference & Executive Summit 2015 Announced
Agilysys | December 22, 2014
Conference to Feature Educational Sessions, Networking Events, Partner Pavilion; New Track Added for Senior-Level Executives ALPHARETTA, GA. - Dec. 22, 2014 - Agilysys, Inc. (Nasdaq: AGYS), a leading provider of innovative hospitality software solutions and services, has announced the date and location of the Agilysys Inspire User Conference & Executive Summit 2015, the conference designed to help Agilysys customers learn more about the company's technology and how it can help them transform the guest experience. The event will be held February 23-25 at the Disneyland Hotel in Anaheim, Calif. The conference hotel reservation deadlin...
Revcaster Partners with Duetto to Deliver Hotel Rate Shopping Tools that Drive Revenue
Revcaster | December 19, 2014
Revenue Strategy Innovator Duetto will Integrate Revcaster's Cost-Effective, Real-Time Rate Shopping Data to Help Further Increase Hotel Revenue Potential PORTLAND, OR - December 19, 2014 - Revcaster, the trusted leader in flexible, cost effective hotel rate shopping tools, announced that Duetto, the market leader in hotel revenue strategy solutions, will integrate Revcaster comp-set data to further increase revenue optimization opportunities for hotel operators. Click here for more information on Revcaster's rate shopping tools for hotels. "The agreement between our companies adds Revcaster's easy-to-use hotel rate shopping tools to ou...
Newmarket Solutions Selected by C&D to Grow Group Business
Newmarket International, Inc. | December 19, 2014
Streamlining Processes and Maximizing Function Space with Delphi 2015 and N2GO December 19, 2014 - Portsmouth, NH - Newmarket® International, Inc. ("Newmarket"), an Amadeus company, the proven business solutions provider for empowering hospitality organizations to lower costs and increase revenue while improving customer satisfaction and guest loyalty, today announced that Xiamen C&D Tourism and Hotels Incorporation ("C&D Tourism and Hotels ") has selected Delphi 2015 and N2GO to expand their group business. Established in 2003, C&D Tourism and Hotels, a subsidiary of Xiamen C&D Co. Ltd., currently operates eleven self-...
SHR Announces Partnership with Flip.to, Helps Hotels Increase Marketing Reach & Generate New Guests
SHR | December 19, 2014
HOUSTON, TX, December 19, 2014- Sceptre Hospitality Resources (SHR), an innovative provider of advanced distribution technology and services for the hospitality industry, today announced its partnership with Flip.to, the brand advocate platform for hotels that turns hotel guests into a trusted extension of the hotel's marketing force, boosting brand awareness and earning new guests around the world. With the integration, users of SHR's WindsurferCRS who have deployed TopSail™ or the HTML booking engine can take advantage of Flip.to services. When the integration is activated by a property, existing guests now become influential brand ...
Case Study: HeBS Digital Generates Significant Revenues Targeting International Luxury Travelers
HeBS Digital | December 19, 2014
December 19, 2014 How can a hotel, resort or casino effectively reach a target audience through online media? One of the most pervasive challenges hoteliers face is how to effectively speak to and engage with their various customer segments online. Couples, families, business travelers, international travelers, and event planners all require customized messaging on the site and in advertising campaigns to address their individual needs. Online media and retargeting is the perfect advertising format to target specific customer segments and drive direct bookings and customer engagements. The following case study clearly shows that any hot...
Understanding Bad Reviews To Increase Your Hotel’s ROI In 2015
TrustYou | December 19, 2014
Here's what we know about travel reviews as 2014 comes to a close: they matter. A lot. There are plenty of stats out there that show positive reviews have a positive impact on travel booking decisions. In fact, this year in a TrustYou study, we uncovered that not only do review scores influence traveler decisions, positive reviews actually correlate with a willingness to spend more. To help hotels determine where to invest dollars that will directly affect travel review scores, TrustYou analyzed semantic categories (service, room, food, etc.) among a sample of the most negative reviews from our database and compared them with the most p...
Booking Misunderstandings: What it Might Create for a Guest
Ahmed Mahmoud | December 18, 2014
by Ahmed Mahmoud This is a true story by one guest about a problem with a hotel honoring a room price. Through the internet the guest tried to book three nights at XYZ hotel, but for some reason the site wouldn't accept his dates. So he phoned the hotel's toll-free number, and was offered a rate of 180 US$ per night. The case was, they never asked him how many people were staying in the room. The hotel e-mailed him a confirmation and he prepaid the entire three-night stay for the room by credit card. Then he realized that he needed to add another night to his stay for the night before the return flight, so he called back. He was told th...
Study Confirms Front Desk Upselling’s Role in Boosting Guest Satisfaction & Reputation for Hotels
TSA Solutions | December 17, 2014
Joint study conducted by TSA Solutions, Brand Karma and Shangri-La Hotels and Resorts reveals definitive link between successful front desk upselling and increased positive online reviews. SINGAPORE - DECEMBER 17, 2014 - TSA Solutions, a leading global provider of measurable and sustainable revenue performance enhancing solutions for the hotel industry, has together with Shangri-La Hotels and Resorts and Brand Karma, released the results of an in-depth study into upselling's profound ability to affect the number and quality of positive guest reviews. The study results reveal that a successful upselling program is undeniably correlated t...
nSight Introduces nGenius; Partners with Expedia and ADARA
Expedia Media Solutions for nGenius | December 17, 2014
The First Integrated Big Data and Multi-Channel Digital Marketing Platform for the Travel Industry Partnerships with Expedia and ADARA make it easy for hotels and destinations to take action on real-time consumer trends NASHVILLE, TN - December 17, 2014 - nSight, the leader in online consumer shopping intelligence for the travel industry, today announced its nGenius Community, a partner program focused on data-driven digital marketing. A first of its kind in the travel industry, the nGenius platform allows nSight users to take action on forward-looking travel consumer trends within the industry's most powerful marketing channels to incr...
5 Ways to Drive, Capture, and Convert Reservation Demand for Greater Revenue Generation
NAVIS | December 17, 2014
The Direct Channel is Your Top Revenue Source; Two Leading Operators Discuss 5 Proven Strategies That Increase Direct Channel Success December 17, 2014 - The direct channel is the top source of revenue for many full service hotels and resorts. Metrics tell the story: According to an AHLA - STR study, more than 8 in 10 room nights were booked through the direct channel (voice channel). Further, according to a 2013 Marchex Institute study, despite the increase in travel searches conducted on mobile devices, consumers prefer to book their stay directly with a reservation agent. Are you tracking your call center performance? If you are look...
Kevin Costello Is Newest Member of The Rainmaker Group’s Board Of Directors
Rainmaker | December 17, 2014
ATLANTA, GA - December 17, 2014 - The Rainmaker Group, the market leader in automated profit optimization software and services for the multifamily housing and gaming/hospitality industries, is pleased to announce the appointment of Kevin Costello to its Board of Directors. Costello has more than 25 years serving in executive leadership roles, including most recently a dozen years with Ariba, Inc., a Sunnyvale, Calif. developer of best-in-class software-as-a-service (SaaS) applications, purchased by SAP in 2012. He was President from 2007 until its acquisition by SAP in 2012, and President of Ariba, an SAP Company, from 2012 until 2014....
Bluestone National Park Resort Enhancing Guest Communications & Boosting Revenues via ZDirect
ZDirect | December 17, 2014
In partnership with hospitality's leading provider of above property marketing solutions for two years, the Wales resort reaps a remarkable return on its investment and a 38.66% revenue increase from new guest reservations [HALLANDALE BEACH, FL- DECEMBER 17, 2014] - What sets the Bluestone National Park Resort apart from other short break accommodations in the southwest of Wales is not just its luxury lodging, its all-year / all-weather activities, its great restaurants, exclusive spa or amazing Blue Lagoon Water Park and Adventure Center. In addition, the popular destination, which enjoys a 94% year-round occupancy from its mix of near...
The Hotel Collection Welcomes New Generation of Travellers with SiteMinder’s Channel Manager
SiteMinder | December 17, 2014
London, UK - UK provincial hotel group The Hotel Collection has today selected SiteMinder's Channel Manager to provide its entire four-star portfolio real-time access to more than 200 distribution channels worldwide. The Hotel Collection comprises 21 hotels across England, Scotland and Wales - including the historic Imperial Hotel in Torquay; The Lygon Arms in Broadway, the Cotswolds; and the contemporary Hinckley Island Hotel in Leicestershire - which now benefit from greater revenue and reduced costs, thanks to the two-way integration provided by The Channel Manager between the properties' management systems and channels online. Moz S...
Mandarin Oriental, Boston Gives Guests Real-Time Holiday Travel Information from Flyte Systems
Flyte Systems | December 16, 2014
Guests Confirm Travel Plans on Their Guestroom Television before Leaving for Logan International Airport; FlyteChannel Keeps Guests Comfortable during Delays CHICAGO, IL - December 16, 2014 - Mandarin Oriental, Boston gives guests the gift of more comfortable - and confident - travel this holiday season by implementing FlyteChannel onto all of their guestrooms televisions. FlyteChannel, developed by Flyte Systems, provides real-time airline flight information for Boston's Logan International Airport. Flyte Systems is the leading provider of cost effective airport travel information displays and digital signage content for the hospitali...
2014: A Year of Digital Innovation and Success for HeBS Digital & Client Portfolio
HeBS Digital | December 16, 2014
NEW YORK, NY December 16, 2014 - As the year comes to an end, HeBS Digital, the industry's leading digital technology, full-service hotel digital marketing, website design and direct online channel consulting firm, once again demonstrated its ability to drive results and innovative strategies for its hospitality clients. With multiple established best practices and new revenue-driving digital technologies released this year, clients were set up for success in 2014 and the results speak for themselves. This year, HeBS Digital and its hospitality clients took home 29 major industry awards that ranged across the hotel digital marketing spe...
3 Updates to Facebook that Make It A More Effective Channel for Hotels
Pipeline | December 15, 2014
By: Trey Sheneman December 15, 2014 Atlanta, GA: The hotel industry, being as legacy driven as it is, rarely adapts to trends during said trends' "sweet spot." Historically, hotels come running to the table much later in the shift, just as other, more agile industries--like retail and ecommerce--have already dined and dashed. The rise of social media has been one of those trends. Hotels rushed to the plate toting other industries' knowledge about what does and does not work on social. Marketers have claimed that social is lost in the shuffle, it's never a direct channel, and, if it has any effect at all, it may only be a factor in how r...
Puzzle Partner Launches News Site Showcasing the Next Big Thing in Travel and Hospitality Technology
Puzzle Partner Ltd. | December 15, 2014
Engaging trend spotting resource helps entrepreneurs and business leaders stay on the pulse of the fast-moving disruptive technologies that are shaping the future of travel and hospitality Toronto, CA, - December 15, 2014 - Puzzle Partner Ltd., a marketing and strategic growth agency, today announced the launch of the Next Big Thing Travel & Hospitality Technology (NBTworld.com). The responsively designed tech portal will be positioned as the go-to news site for technology innovations, emerging trends and startups within the travel and hospitality world. It also brings together the industry's thought leaders and success experts to r...
Duetto Announces Greg Stanger as Chief Financial Officer
Duetto | December 15, 2014
San Francisco, December 15, 2014 -- Duetto, the market leader in hotel revenue strategy solutions, announced the appointment of Greg Stanger as Chief Financial Officer. Stanger comes to Duetto with significant senior level financial management experience at market leading technology companies, including CFO roles at Expedia, Chegg and oDesk. He has also served as a Board Member for companies including Netflix and Kayak, and as a Venture Partner at Technology Crossover Ventures. Stanger joins Duetto at its company headquarters in San Francisco. Duetto's CEO, Patrick Bosworth, said, "We are delighted to welcome Greg to Duetto. Hi...
