Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
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Technology
How Millennials are Redefining Group Travel: 6 Things Hotels Need to Know
Groupize Solutions | November 3, 2014
As Millennials move into higher spending years, hotels need to seize the group business opportunity that this generation offers. CEO of Groupize Solutions offers tips to capture Millenial market share by offering online group bookings and updating traditional marketing techniques that are no longer effective. By Charles de Gaspe Beaubien CEO of Groupize Solutions The first hotel online booking engines are twenty years old now, and they are slowly evolving to give users more features and more control over their stay. So why has there has been so little effort made in the evolution of web bookings for small groups. Most hotels are still e...
Harbor Winds Hotel Implements rGuest™ Stay by Agilysys
Agilysys | November 3, 2014
Groundbreaking PMS Offers Flexibility, Scalability, Guest-Centric Functionality ALPHARETTA, GA. - Nov. 3, 2014 - Agilysys, Inc. (Nasdaq: AGYS), a leading provider of innovative information technology and hospitality software and services, today announced that Harbor Winds Hotel in Sheboygan, Wis., has launched the rGuest™ Stay property management system and rGuest Pay payment gateway solution to streamline operations and enhance efficiency. "We have been working with the Agilysys team since day one on the development of this innovative property management system and are excited to be an early adopter of rGuest Stay," said Mark Zippere...
Grand Beach Hotel Group to Capture Online Market Share with nSight Travel Intelligence
Grand Beach Hotel Group | October 31, 2014
Miami-based Hotels Use Online Consumer Analytics to Take Control of International Growth NASHVILLE, TN - October 31, 2014 - nSight, the leader in online consumer shopping intelligence for the travel industry, today announced that Grand Beach Hotel Group is using the nSight BI Dashboard to increase online market share and grow international guests for its Miami and South Beach properties. nSight captures more than 80 million searches and bookings for hotels daily across third-party websites worldwide providing in-depth consumer insights based on geography, profile and search behavior. Grand Beach Hotel Group plans to take action on nSig...
HeBS Digital Sets a New Standard for Destination-Based Sites with the Launch of Red Lion Hotels
Red Lion Hotels Corporation (RLHC) | October 30, 2014
HeBS Digital announces the launch of Red Lion Hotel Corporation's new multi-property brand website www.redlion.com . Leveraging the latest smartCMS technology, Adaptive design, best-in-breed merchandising opportunities, engaging content and much more, the new brand site aligns with the brand's new positioning and overall improved online presence. New York, NY - October 30, 2014 - HeBS Digital announces the launch of the new Red Lion Hotels' multi-property, destination-based brand website: www.redlion.com. Designed and launched with the most advanced smartCMS in the industry, the site features responsive/adaptive design for the three sc...
Ready for Chip & Pin? Maestro PMS Certified for Chip & PIN Credit Card Processing in North America
Maestro Property Management Solution | October 29, 2014
Did You Know That Fraudulent Credit Card Transaction Liability Shifts in October 2015? Here's What Hoteliers Need to Know to Protect Themselves Markham, ON - October 29, 2014 - Maestro PMS announced the Maestro Property Management System Suite (PMS) is certified for Chip & PIN processing for North American hotel operators. Maestro will provide support for multiple payment card processing providers that accept Chip & PIN payments. Maestro PMS is the leading provider of solutions that increase revenue and create efficient, profitable operations for independents. For a demo of the Maestro Property Management Suite please contact M...
Huge Review Volume = Big Time Investment?
TrustYou | October 29, 2014
Atlantis, The Palm Dubai Shares Insights On How It Manages Its Online Reviews to Maintain Exceptional Quality and Service Alan Lim, Director Projects & Quality at Atlantis, The Palm Dubai shares insights of his company and the partnership with the online reputation management leader TrustYou. The Atlantis is well known as a luxury 5-star hotel with over 1.500 hotel rooms, situated on the Palm, a man-made island located off Dubai's coastline. Founded in 2008 Atlantis, The Palm already accommodated a countless number of tourists from all over the world. Q: Hello Mr. Lim, thank you for having us here today. First of all we wanted to co...
Newmarket Releases HotSOS 2.2
Newmarket International, Inc. | October 28, 2014
October 28, 2014 - Portsmouth, NH - Newmarket® International, Inc. ("Newmarket"), an Amadeus company, the proven business solutions provider for empowering hospitality organizations to lower costs and increase revenue while improving customer satisfaction and guest loyalty, today announced the release of HotSOS 2.2. HotSOS is an enterprise level, web based solution that addresses day-to-day hotel operations. Its core capabilities include preventive work scheduling, proactive rapid response, guest incident and request management, and storage and tracking of guest histories. HotSOS also provides powerful reporting capabilities so manager...
Cosco Boao Selects Delphi from Newmarket to Increase Revenue
Newmarket International, Inc. | October 27, 2014
October 27, 2014 - Portsmouth, NH - Newmarket® International, Inc. ("Newmarket"), an Amadeus company, the proven business solutions provider for empowering hospitality organizations to lower costs and increase revenue while improving customer satisfaction and guest loyalty, today announced that Hainan COSCO Boao Co., Ltd. ("Cosco Boao") has chosen Delphi to optimize their operations and enhance business growth. Founded on March 20, 2006, Cosco Boao is a secondary subsidiary directly under China Ocean Shipping Company (COSCO). Cosco Boao has four business units: BFA Hotel (five-star), Boao Golden Coast Hotel (five-star), BFA Scenic Zone...
4 Big Trends in Hospitality & Travel Technology for 2015
Alan Young | October 27, 2014
by Alan Young, CEO of Puzzle Partner 1. "Three Screens" is Out, Universal Digital Is In The idea of three screens has been valuable in expanding our ideas and ability to reach travelers across a spectrum of devices, but we are past it now. The next year will be one in which innovations in travel technology are made in such a way that all methods of correspondence are available to travelers—text, email, voice—and all applications and software are available in the same format across all devices. Ultimately, it means that the guest has total control over the way they plan their travel and communicate while on the road. 2. Mobile Check-...
Foundry Park Inn & Spa Converted to Graduate Athens
BuildCentral | October 27, 2014
Hotel-Online and BuildCentral Have Updated 155 Hotels in the Last Two Weeks with Changes in Personnel, Property Management or Ownership Chicago, IL. October 27, 2014 - Hotel-Online and BuildCentral have reported 155 changes in personnel, property management and ownership in the Hotel Profiles database over the last two weeks. Many hotels are getting a fresh start with a new Owner, Property Manager or General Manager. Recommend your product or service to someone who might be looking for a change. Hotels Under New Management: Courtyard Thousand Oaks Ventura County (Thousand Oaks, CA) Holiday Inn Express Hotel & Suites Stephenville...
HMC Appoints Robert Hodona as General Manager of the Microtel Inn & Suites by Wyndham Midland, TX
Hospitality Management Corporation (HMC) | October 27, 2014
Monday, October 27, 2014 - Dallas, TX -Leo Spriggs, President and CEO of Hospitality Management Corporation (HMC), proudly announces the selection of Robert Hodona to lead the team at the recently opened Microtel Inn & Suites by Wyndham in Midland, TX. Hodona will be responsible for the day-to-day operation of this 80-room property conveniently located just 12 miles from the Midland International Airport. HMC is one of the country's largest U.S. third-party privately held hotel management companies, ranked in the top 40 of all third party and owner operated hotel management corporations. Hodona has been part of the hospitality indus...
Duetto Launches Asia-Pacific HQ in Singapore with Patrick Andres, Regional VP & Amanda See, VP-Sales
Patrick Andres | October 24, 2014
San Francisco and Singapore, October 24, 2014 -- Duetto, the market leader in hotel profit optimization software, announced the opening of a Asia-Pacific headquarters in Singapore, along with the appointment of Patrick Andres as Regional Vice-President, and Amanda See as Vice President of Sales. Hospitality leader, Lee Pillsbury, said the move validates growing demand for Duetto's technology in Asia-Pacific markets, and the ability of the company to scale quickly in the region. Pillsbury is a Duetto Board Member, the Founder of Thayer Ventures and Thayer Lodging, and a pioneer in creating synergies between emerging Asian hotel companies...
American Liberty Hospitality Installs Aptech Targetvue Budgeting and Forecasting for 22 Properties
American Liberty Hospitality, Inc. | October 23, 2014
Targetvue to Create Easy-to-Use Budgets and Forecasts; Bases Evolving EOY Projections on Newest Data for Multi-Flag Operator Pittsburgh, PA - October 23, 2014 - Aptech Computer Systems announced American Liberty Hospitality, Inc. will implement Aptech's Targetvue Enterprise Planning system in 22 properties. American Liberty operates Hilton, IHG, Choice, Wyndham and other brands and full-service independent resorts. The company also uses Aptech's Profitvue® and Webvue® Enterprise Accounting. Aptech is the leading provider of hospitality software for business intelligence, budgeting, and enterprise financial accounting. Click here for ...
hotel SystemsPro Tops 11,000 Certified Users; Launches Online Learning Management System
hotel SystemsPro | October 23, 2014
Growing hotel SystemsPro Client List Continues to Expand; Users Gain System Proficiency Certification with Online Education for More Professional Client Interaction, Greater Productivity Visit hotel SystemsPro at IHG® 2014 Tradeshow booth #345 in Las Vegas October 27 - 29 Atlanta - October 23, 2014 - hotel SystemsPro, a leading provider of ASP-based enterprise hotel sales software, sales and catering systems, maintenance automation, and guest service solutions announced it now serves more than 11,000 certified users across all its products. Its solutions include hotel SalesPro, hotel Sales & CateringPro, hotel ServicePro, hotel Web...
Agilysys Visual One™ PMS Boosts Guest Service at Palm Garden Hotel
Agilysys | October 23, 2014
Southern California Resort Property Also Implements Agilysys Sales & Catering Solution ALPHARETTA, GA. - Oct. 23, 2014 - Agilysys, Inc. (Nasdaq: AGYS), a leading provider of innovative hospitality software solutions and services, today announced that Palm Garden Hotel in Thousand Oaks, Calif., has selected the Visual One™ PMS and Visual One Sales & Catering module to streamline efficiency and enhance guest service at the 150-room property, which recently underwent a $2 million renovation. "We did our due diligence when shopping for a new property management system," said Steven Ortmann, general manager at Palm Garden Hotel. "W...
CheckMate Helps Hotel Abri & Toll House Hotel Build Guest Relationships & Drive Direct Bookings
MetWest Terra Hospitality | October 22, 2014
Upscale Boutique Hotels Connect with Guests Using Mobile Check-In and Exceed Expectations by Obtaining 360 Degree View of Preferences and Social Media Influence Before They Even Arrive San Francisco, CA, (October 22, 2014) - A 2014 Gallup poll reported that fully engaged hotel guests spend 46 percent more per year, and two of the top boutique hotels on the west coast, Hotel Abri and Toll House Hotel, are reaping those rewards by using CheckMate's mobile guest service and engagement platform. Both properties are part of the prestigious portfolio of hotels managed by MetWest Terra Hospitality. "We were impressed to see immediate results,"...
The Strip’s Newest Destination, SLS Las Vegas, Opens with InvoTech’s Uniform System
InvoTech Systems | October 22, 2014
"Every Second Counts" - High-Tech UHF-RFID System Processes Hundreds of Uniforms Instantly and Automates Laundry Accountability for 40,000 Articles LOS ANGELES, CA - October 22, 2014 - InvoTech Systems, Inc. announced its partnership with SLS Las Vegas, the Las Vegas Strip's newest resort. InvoTech Systems, Inc.. increases profitability for clients. It is a leading provider of software management and control systems for uniforms and linens, and for laundry and security operations. Click here for more information on InvoTech's Linen, Uniform, and Laundry Systems. "I cannot imagine manually processing the tens of thousands of uniforms ne...
5 Ways to Use LinkedIn to Drive Group Revenues
Tambourine | October 21, 2014
by Dave Spector Ever watch the competition land a big event while you're stuck at a 60% occupancy rate? You know their rooms are full. Their restaurants are hoppin.' And all you can do is scratch your head and hope that meeting planner calls you next time. Fortunately, that's not all you can do. You can build a LinkedIn marketing plan that puts you in front of thousands of meeting planners. In a moment, I'm going to give you some specific tips on building your LinkedIn plan, but first let's get you in the LinkedIn mindset. Remember that it's social media... not "sales media." Professionals log on to gain business insight and connect. Ev...
ORM Meets CRM: Hotels Use Reviews to Personalize the Guest Experience
TrustYou | October 20, 2014
They seem so long ago, those days when hotels were wary of online travel reviews, largely feeling they would be open to unjust public criticism. Then, the industry shifted and began using this feedback to make the guest experience better by improving service and facilities based on guest comments. Shortly thereafter, hotels began publishing reviews on their own sites: trust in transparency. Now with the advent of ORM (online reputation management) integration with CRM (customer relationship management), the potential for hotels to truly embrace online travel reviews has come full circle, as online relationship management becomes synonym...
10 Ways Hotels Can Get More Out of Social
GCommerce | October 17, 2014
With all the myriad ways for hotels to use social media, we thought it might be useful to highlight 10 fundamentals of how hotels can get more out of social media. The following only scratch the surface, but offer a good place to start. 1) Pick a few channels and commit to them before expanding. Build a strong and engaging presence there before moving to a new channel. Go deep, not broad. There are so many great channels, all with unique opportunities - the tendency is to want to be on all of them. My advice: focus on one or two and do them really well. That type of focus leads to success. 2) Create engaging and consistent content. This...
Top 20 Destinations Shopped for Third Quarter 2014
nSight | October 17, 2014
According to nSight Travel Intelligence, New York and Paris Maintain #1 Positions While Boston and Dubai Show Increases in Popularity for U.S. and International Travel Consumers NASHVILLE, TN - October 17, 2014 - nSight, the leading provider of online consumer shopping intelligence for the travel industry, today released insights on search-driven travel trends for the third quarter. The Top 20 Destinations are based on an analysis of nSight consumer travel intent data for July - September (Q3) 2014. nSight captures more than 80 million consumer searches and bookings daily across travel websites worldwide including online travel agencies...
Qliq Damansara Selects Newmarket Solution to Empower Business Management
Newmarket International, Inc. | October 17, 2014
Delphi.fdc enables iconic hotel with "next generation" in mind October 17, 2014 - Portsmouth, NH - Qliq Damansara Hotel ("Qliq Damansara"), managed by the bespoke white label service provider for new or existing hotels, resorts and residences, Vive Hospitality, has selected the group sales and catering solution Delphi.fdc from Newmarket® International, Inc. ("Newmarket"), an Amadeus company, to support business management, increase revenue and improve customer satisfaction. Situated within the Golden Triangle of Petaling Jaya, Malaysia, Qliq Damansara is at the heart of some of the trendiest lifestyle and shopping areas, arts and cultu...
Nina Kubik-Cheng Appointed Senior Vice President at Dragon Trail Interactive
Dragon Trail Interactive | October 17, 2014
Nina Kubik-Cheng, former Vice President, Sales at Daodao.com and Qunar.com, will join Dragon Trail Interactive as Senior Vice President of Business Development, Beijing based Dragon Trail announced recently. Nina will lead Dragon Trail's Sales, PR and Marketing teams to further expand its digital marketing business in the global travel industry. With Dragon Trail's 100% China focused digital and social media marketing services and solutions, the team will continue to assist global travel brands to reach affluent Chinese consumers online. Since its founding in 2010, Dragon Trail has been serving leading international travel organizations...
Thinking Outside the Vendor RFP Process in Hospitality Digital Marketing
Jason Price and HeBS Digital | October 15, 2014
By Jason Price Background Why do hotel companies go through an RFP process when selecting a website design vendor or a digital marketing firm? For some, this is due to corporate mandates, for others there is a "We have always done it this way" mentality. The vendor RFP process is typically long and drawn out. It consists of selecting a list of vendors known to provide the service/product in question (a PMS, a CRS, website design, digital marketing and consulting services, etc.), preparing an RFP (request for proposal) outlining the hotel company's needs and wants, sending the RFP to an identified list of vendors, conference calls to go ...
