Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
PERCIPIA | September 16, 2024
The Top 7 Pain Points in Hospitality Procurement and How to Overcome Them
Johannes Vocke | July 24, 2024
Technology
Rainmaker’s GuestREV® Integration/Rollout of Online Reputation Management Metrics Breaks New Ground
TrustYou | August 6, 2014
ATLANTA, GA - August 6, 2014 - The Rainmaker Group, which has built its business on pioneering profit optimization applications and continually challenging the status quo in the fast-moving, ever-changing gaming & hospitality industries, once again is breaking new ground with the integration and rollout of online reputation management (ORM) metrics, powered by TrustYou, in its flagship profit optimization product, GuestREV®. "This functionality was released in GuestREV 14.6, our most recent version," said John Wallace, Rainmaker President, Gaming & Hospitality. "We're implementing this version for Caesars Entertainment, who has...
NORTHWIND’s Maestro Migration Services Help Hoteliers Plan for a Smooth PMS Transition
Maestro Property Management Solution | August 6, 2014
Ready to Go Live Without the Drama? We Configure Your System Based on What Succeeds for Your Property Markham, ON - August 6, 2014 - Guests book at your property to bask in personalized service from hospitality pros. Now it's your turn. When it's time to upgrade to a new property management system (PMS), we can make the transition process an easy one. When you select NORTHWIND Maestro PMS you will have a smooth migration at the hands of an experienced installation team that understands your business. Click here to learn more about Maestro's solutions for profitability and productivity. NORTHWIND is provider of Maestro™ Enterprise Prop...
Visit Mesa Selects Regatta Travel Solutions to Power Booking Engine on visitmesa.com
Regatta Travel Solutions Inc. | August 6, 2014
Charlottesville, Virginia (August 6, 2014) - Regatta Travel Solutions announced today that Visit Mesa has chosen Regatta Travel Solutions to power the booking engine on their official destination website, visitmesa.com. Regatta's dynamic, state-of-the-art technology allows visitors on the destination website to directly book hotels, attractions and packages. Mesa has also signed on for Regatta's unique group and sports housing system. Regatta will showcase the Visit Mesa logo in TripAdvisor's meta-search platform as a booking option next to the major OTAs, allowing hotels to receive bookings at a much lower cost through the DMO website....
Newmarket Opens Registration for NICC 2015
Newmarket International, Inc. | August 6, 2014
Customer Conference to be held in Portsmouth, NH May 12-15, 2015 August 5, 2014 - Portsmouth, NH - Newmarket® International, Inc. ("Newmarket"), an Amadeus company, the proven business solutions provider for empowering hospitality organizations to lower costs and increase revenue while improving customer satisfaction and guest loyalty, today announced the opening of registration for NICC 2015, its annual international customer conference. "Newmarket is excited to be hosting NICC 2015 in Portsmouth, New Hampshire," stated Gregg Hopkins, Vice President of Marketing for Newmarket. "With 2015 being our 30th anniversary, it will be great to...
Open Hospitality Client Websites Recognized in Design Awards
Pegasus Solutions | August 5, 2014
Pegasus Solutions' Internal Digital Agency Amasses More Online Media Honors DALLAS (August 5, 2014) – Two hotels with websites designed by Pegasus Solutions' internal digital agency, Open Hospitality, have been recognized with web design awards. The Skyline Hotel website at www.skylinehotelny.com has earned a Summit Creative Award from Summit International, as well as a Best in Class Award from the Interactive Media Awards. The Holiday Inn Manhattan View website at www.holidayinnmanhattanview.com was also recognized in the Interactive Media Awards for Outstanding Achievement. "Devoting the time and resources of an entire digital agenc...
FCS Computer Systems Appoints Roger Crellin as Executive Director
FCS | August 5, 2014
Experienced global executive to direct customer service, software production and sales for Europe and North America Kuala Lumper, Malaysia - August 5, 2014 - FCS Computer Systems (FCS), a leading comprehensive hospitality solutions and services provider, is pleased to announce the recent appointment of Roger Crellin as Executive Director, with responsibilities focusing on the North America and EMEA regions. An accomplished professional with proven results in leading and developing organizations around the world, Crellin will be also tasked with enhancing company efforts in customer service and software development. "With FCS continuing ...
HMC Promotes Carl Haynes to Regional Director Of Operations
Hospitality Management Corporation (HMC) | August 5, 2014
August 5, 2014 - Dallas, TX - Leo Spriggs, President and CEO of Hospitality Management Corporation (HMC), is pleased to announce the promotion of Carl Haynes as part of its growing corporate team. Haynes will be responsible for overseeing HMC hotel projects in the South Texas Shale Oil Play areas. His responsibilities will include working closely with ownership, managing directors, contractors and vendors through the building stage, then upon completion, direct management of hotel operations. He has had extensive experience in the hospitality industry managing properties from limited service to upscale resort hotels. Since the beginning...
M&R Hotel Management Names Director of Human Resources
M&R Hotel Management | August 5, 2014
GREAT NECK, N.Y. (Aug. 5, 2014) – M&R Hotel Management has announced the appointment of Mureka Walcott as director of human resources, responsible for recruiting, orientation, supporting existing staff, annual performance reviews, coordinating benefits and managing employment insurance. M&R Hotel Management operates three hotels in Manhattan, four near John F. Kennedy International Airport, one near LaGuardia Airport and two in Staten Island. A third Staten Island hotel is scheduled to open in September. An 11-year hospitality industry veteran, Walcott previously was area human resources manager for the Residence Inn New York ...
Luxury Properties Offer High Touch Service to Planners with Direct Website Bookings for Groups
Groupize Solutions | August 5, 2014
Top Rated James Hotel Group Drives New Business and Increases Productivity with Groupize Group Booking Engine Solution Boston, MA, - August 5, 2014 With luxury hotels in Chicago, New York, and Miami, The James redefines luxury boutique hotels with its guest-centric service and thoughtful amenities. Now they are redefining world class service for groups with the launch of the award winning Groupize GBE (Group Booking Engine), the industry's most powerful group booking and management platform for independent properties, hotel groups, resorts and chains. "Planners expect access to instant information on hotel websites and by implementing ...
New General Manager Hired after Ownership Change for Springhill Suites Pinehurst Southern Pines
BuildCentral | August 4, 2014
Hotel-Online and BuildCentral Have Updated 246 Hotels in the Last Two Weeks with Changes in Personnel, Property Management or Ownership Chicago, IL. August 4, 2014 - Hotel-Online and BuildCentral have reported 246 changes in personnel, property management and ownership in the Hotel Profiles database over the last two weeks. Many hotels are getting a fresh start with a new Owner, Property Manager or General Manager. Recommend your product or service to someone who might be looking for a change. Hotels Under New Management: Sheraton Mahwah Hotel (Mahwah, NJ) My Place Hotel-Billings (Billings, MT) DoubleTree by Hilton Hotel Los Angele...
The Top Ten Questions to Ask Your Online Media Agency
the Author and HeBS Digital | August 4, 2014
by Sara O'Brien In the fast-paced, always-innovating online media space, hotel marketers have a newfound opportunity to invest in higher converting campaigns with increasingly smarter targeting technologies. Today's hotel marketer must have a forward-thinking and hospitality-focused online media partner who can guide them in bringing the most ROIs from this growing and complex channel. Influenced by unprecedented advancements in technology, display advertising is growing at a staggering 21 percent and is expected to surpass paid search in 2015. Social Media and Online video advertising are also commixing with the display category, and a...
Infor Signs Global Corporate Framework Agreement with Kempinski Hotels
Kempinski Hotels | August 4, 2014
Hotel Adlon Kempinski Berlin is First European Hotel to Migrate to Infor EzRMS under New Strategic Agreement NEW YORK - Aug 04, 2014 - Infor, a leading provider of business application software serving more than 70,000 customers, today announced that Kempinski Hotels, Europe's oldest luxury hotel group, has signed a new global framework agreement for Infor EzRMS. The Hotel Adlon Kempinski Berlin will be the first European hotel to take advantage of the new agreement and is the fourth of the group's 73 five-star hotels in 31 countries throughout Europe, the Middle East, Africa and Asia to opt for Infor EzRMS. Infor EzRMS will be hosted i...
Hotel AG Closes 12 Transactions in July
Hotel AG | August 4, 2014
ATLANTA - August 4, 2014 - Hotel Assets Group, LLC (Hotel AG), announced today the firm has closed 12 separate hotel real estate transactions in the month of July. The transactions consisted of 5 full-service hotels and 7 select service hotels. The full-service assets included a 200+ room ocean front resort, a 250+ room Crowne Plaza in New England, a 300+ room convention hotel in a Eastern Seaboard resort market, a 220+ room Marriott in an Upper Midwest state, and a 210+ room hotel in the Pacific Northwest. The select service hotels that closed included a 7-story independent hotel at a major university campus; a SpringHill Suites in Pin...
The Broadmoor in Colorado Springs, Colorado Appoints Tina Harlow as General Manager of Cloud Camp
The BROADMOOR | July 30, 2014
Colorado Springs, CO - July 30, 2014 - The Broadmoor is pleased to announce the appointment of Tina Harlow to General Manager of Cloud Camp. With more than 20 years of experience in luxury hotel operations, Harlow is charged with overseeing the guest experience at Cloud Camp, opening August 15, 2014, to include lodging, dining, and guest activities. "We are thrilled to welcome Ms. Tina Harlow to The Broadmoor family, as General Manager of Cloud Camp," says Steve Bartolin, President and CEO of The Broadmoor. "Tina is instrumental in creating an exceptional guest experience at our new property, while also ensuring Broadmoor standards are ...
Hacker Takes Control of Hundreds of Rooms in Hi-Tech 5-Star Shenzhen Hotel
South China Morning Post | July 30, 2014
by James Griffiths of SCMP A San Francisco-based cybersecurity expert claims he has hacked and taken control of hundreds of highly automated rooms at a five-star Shenzhen hotel. Jesus Molina was staying at the St Regis Shenzhen, which provides guests with an iPad and digital "butler" app to control features of the room including the thermostat, lights, and television. Realising how vulnerable the system was, Molina wrote a piece of code spoofing the guest iPad so he could control the room from his laptop. After some investigation, and three room changes, he discovered that the network addresses of each room and the devices within them w...
Three Tough Questions for the Hotel Industry
Jean Francois Mourier | July 29, 2014
By Jean Francois Mourier I was taking a road trip a few weeks back that really started me thinking about the current state of the hotel industry. The trip started in Miami Beach, Florida and over the span of ten days/nine nights, I drove to Georgia, South and North Carolina, where I was attending a conference. During the drive, I stopped in various cities where I stayed in a variety of hotels for a single night some pre-booked, some bookings made at the last minute via OTAs (using both mobile, tablet and desktop versions of the sites). In general, the hotels that I selected were either 3, 3.5 or 4-star properties, located close to the m...
Dynamic Rate Marketing by HeBS Digital Helps Hoteliers Boost Direct Online Revenues
HeBS Digital | July 29, 2014
HeBS Digital, the industry's leading digital technology, full-service hotel digital marketing, website design and direct online channel consulting firm, is excited to offer Dynamic Rate Marketing (DRM) Packages to dramatically increase digital marketing campaign effectiveness, increase direct online bookings and shift share from the OTAs. New York, NY (July 29, 2014) - HeBS Digital, the leading hotel digital technology, full-service digital marketing and website revenue optimization consulting firm is pleased to offer its client portfolio Dynamic Rate Marketing (DRM), a next-generation direct-response marketing category, enabling hotel...
Mid-Year Review: The Rising Tide of Mobile Bookings – How Hoteliers Can Stay Afloat By Max Starkov
HeBS Digital | July 29, 2014
By Max Starkov In the first half of 2014, the massive shift from desktop to mobile and tablet devices continues its rigorous pace and now over 42% of web visitors and nearly 38% of page views were generated from non-desktop devices (mobile and tablet), while nearly 16% of bookings and 19% of room nights came from tablets and mobile devices. The explosion of non-desktop customer engagements presents a major challenge to hotel marketers: creating and managing a digital presence across three distinct distribution and marketing channels (desktop, mobile, and tablet). No doubt, hoteliers must invest in and take advantage this multi-channel, ...
Challenges of Migrating Hotel Systems to the Cloud; Collaboration Underway to Define Best Practices
Hotel Technology Next Generation (HTNG) | July 29, 2014
CHICAGO (July 29, 2014) - Hotel Technology Next Generation (HTNG), the membership association that unites the world's hospitality companies and technology innovators to solve industry challenges, announced a new effort that will generate resources to guide the rapidly growing number of hoteliers and vendors who are moving technology systems above property. This collaborative effort among hoteliers and vendors, most of whom have real-life experience migrating to the cloud, will help hotel companies minimize risk by providing guidelines to benefit hotels, hotel brands, application providers, cloud service providers and others. Companies i...
John Hall Joins Hospitality Management Corp. as General Manager for 118-room Best Western Odessa, TX
Hospitality Management Corporation (HMC) | July 28, 2014
Monday, July 28, 2014 - Dallas, TX - Leo Spriggs, President and CEO of Hospitality Management Corporation (HMC), proudly announces the addition of John Hall to its leadership team. Hall will be responsible for the day-to-day running of the 118-room Best Western Hotel located off I-20 in Odessa, TX. Hall has spent his career working in every facet of the hotel industry with years of experience overseeing the management of various properties, personnel, and has become expert in driving guest satisfaction and increased revenues and profit. "I'm incredibly excited to be a part of the HMC team. We have a great hotel and we offer terrific val...
Hotel Social Customer Care 101: A Free Webinar
Lodging Interactive | July 25, 2014
Lodging Interactive is hosting a free social customer care webinar for hoteliers. PARSIPPANY, N.J. - JULY 25, 2014 - Lodging Interactive, a worldwide-recognized leader in social media marketing and online reputation management exclusively servicing the hospitality industry, is hosting a free webinar on social customer service titled "Social Customer Care - Is Your Hotel Listening?" on Tuesday, August 12, 2014 at 1 PM EDT. The hour-long webinar is an eye-opening introduction into the world of customer service on social media where 42% of consumers expect a response in an hour -- much faster than most hotels are equipped to handle. Hosted...
49 Hotels Select CheckMate for Online and Mobile Check-In
CheckMate | July 24, 2014
Rydges Hotels and Resorts Partners With CheckMate to Increase Revenue, Drive Loyalty and Exceed Guest Expectations San Francisco, CA July 24, 2014 - CheckMate, the revolutionary online and mobile check-in service for hospitality, announced today that Rydges Hotels and Resorts has selected their guest-centric tools to personalize service and increase profits across 49 properties. Defined by a passion for service, Rydges is a dynamic family of hotels and resorts that accommodates over one million guests each year in Australia, New Zealand, and the United Kingdom. Working with CheckMate, Rydges anticipates seeing an increase in loyalty pro...
Surf & Sand Resort in Laguna Beach, CA Adds Efficiencies to Multiple Departments with GoConcierge
Surf & Sand Resort in Laguna Beach, Calif. | July 24, 2014
Concierge Team, Others Successfully Upgrade from The Concierge Assistant LOS ANGELES—July 24, 2014—The luxury oceanfront Surf & Sand Resort in Laguna Beach, Calif., which offers private oceanfront balconies, coastal dining, an award-winning spa and more, is adding operational efficiencies throughout multiple departments of the 167-room property with the help of GoConcierge, the lodging industry's leading guest service operations solution. GoConcierge is produced by Los Angeles-based GoConcierge.net. The hotel is formerly a user of Gold Key Solutions' The Concierge Assistant, which GoConcierge.net acquired in late 2012. Accordin...
Global Online Hotel Bookings and Rates Experience Highest Year-on-year Growth in Last 12 Months
The Pegasus View | July 23, 2014
The second quarter ended on a high note for both the business and leisure travel segments. Global leisure travel booked online yielded impressive reservation and rate growth during the second quarter, growing by +10.2% and +6.5% in June respectively. This represents the highest year-over-year growth for both leisure measures over the last 12 months. Corporate bookings and average daily rates (ADR) through the global distribution systems (GDSs) reached global year-over-year growth of +1.4% and +4.2% by June. Forward-looking data suggests more growth in store through the beginning of autumn. Pricing remains a powerful influence, but subst...
