Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
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Technology
Hotel General Managers Get Help Responding to Online Reviews
Incite Response | July 9, 2014
GREENWOOD VILLAGE, COLORADO, July 10, 2014. Incite Response is now offering Cloud Social Response Team, a hotel review response writing, submitting and reporting service. Incite Response approaches the "cloud" concept as an extension of the hotel or restaurant management. By entrusting hotel review responses to experts who keep up with submission guidelines and know how to craft thoughtful responses, General Managers and their support staff save time. This saves the hotel money. The GMs of properties that receive a growing number of reviews have found that the time necessary to gather reviews, read them, write a response that isn't "can...
HeBS Digital’s “Website Revenue Booster” Package Helps Hoteliers Revitalize Mid-Year Revenues
HeBS Digital | July 9, 2014
HeBS Digital, the industry's leading digital technology, full-service hotel digital marketing, website design and direct online channel consulting firm, has launched a new Website Revenue Booster Package specifically tailored for hotels, resorts, and casinos in need of a mid-year revenue boost. NEW YORK, NY (July 9, 2014) - HeBS Digital, the leading hotel digital technology, full-service digital marketing and website revenue optimization consulting firm is pleased to introduce the "Website Revenue Booster Package." The package, designed to help hotels, resorts and casinos, combines HeBS Digital's most innovative and revenue-generating p...
The Astotel Group Renews with Pegasus Connect+ Premium
Pegasus Solutions | July 8, 2014
Paris' Top Independent Hotel Group Keeps Full Portfolio with Pegasus Solutions DALLAS (July 8, 2014) – The Astotel Group, created in 1971, has renewed its agreement with Pegasus Solutions for global sales and marketing support of its full portfolio through Pegasus Connect+ Premium. Paris' number one independent hotel group will continue to offer its 15 three- and four-star hotels in the global distribution systems (GDSs) under the Pegasus Connect+ "UI" chain code, as well as through a thousand Pegasus-connected online channels. "The Astotel Group currently has more than 1,000 rooms in Paris, which have each been designed to deliver th...
42% of Consumers Expect a Response Within One Hour. Are You Even Listening?
Lodging Interactive | July 8, 2014
Lodging Interactive's 24/7/365 Social Customer Service provides hotels with listening agents that will proactively engage as well as respond to guests on social networks. Parsippany, N.J. - July 8, 2014 - Customer service and the way your guests reach out is changing. Are you tuned in to where the conversations are taking place? Or are you waiting by a phone that isn't ringing? Simply having a presence on social media isn't enough anymore -- having a strong, consistent presence to handle requests, complaints, questions and kudos is what guests and consumers expect and they expect it now. Guests are doing more than calling or emailing yo...
Agilysys Expands rGuest™ Offering to Address Total Guest Experience
Agilysys | July 8, 2014
Offering Addresses Guest Lifecycle and Includes Dining Reservations, Loyalty, Table Management, Payment and Promotions ALPHARETTA, GA. - July 8, 2014 - Agilysys, Inc. (Nasdaq: AGYS), a leading provider of innovative information technology and hospitality software and services, today announced an expansion of the rGuest™ product offering to include solutions for online dining reservations, table management, loyalty and a Point-to-Point Encryption (P2PE) payment gateway. These additions, when combined with the company's existing analytic, supply, staffing and transaction-based solutions, round out the total guest experience, giving Agil...
New Owner & Property Manager for 317-Room Hilton Knoxville Hotel
BuildCentral | July 8, 2014
Hotel-Online and BuildCentral Have Updated 289 Hotels in the Last Two Weeks with Changes in Personnel, Property Management or Ownership Chicago, IL. July 8, 2014 - Hotel-Online and BuildCentral have reported 289 changes in personnel, property management and ownership in the Hotel Profiles database over the last two weeks. Many hotels are getting a fresh start with a new Owner, Property Manager or General Manager. Recommend your product or service to someone who might be looking for a change. Hotels Under New Management: Minneapolis Marriott Southwest (Minnetonka, MN) Courtyard Peoria (Peoria, IL) Courtyard Fairfield Napa Valley Are...
HMC Welcomes Richard Fisher, Area Director of Sales and Marketing
Hospitality Management Corporation | July 7, 2014
12-Year Hotel Industry Veteran Brings Distinguished Talents And Expertise To Oversee 6 Hotels, Including 4 New Microtel Inn & Suites By Wyndham, In The Texas Eagle Ford Oil & Gas Shale Play Region Dallas, TX - July 8, 2014- Leo Spriggs, President and CEO of Hospitality Management Corporation (HMC), is pleased to announce the addition of Richard Fisher to its corporate team. Fisher will be responsible for the sales and marketing efforts of the newly built Microtel Inn & Suites by Wyndham in Gonzales, Cotulla, Pleasanton and Kenedy, TX. HMC is one of the country's largest U.S. third-party privately held hotel management compan...
HeBS Digital to Lead HSMAI Event: The Traveler’s Mindset: Capture Your Share of the Market this Fall
HeBS Digital | July 7, 2014
New York, NY (July 7, 2013) - In coordination with Google and HSMAI's NYC Chapter, HeBS Digital is proud to announce its second annual industry panel of hospitality marketing experts titled "The Traveler's Mindset: Capturing Your Share of the Market for Fall 2014" from 11:15 AM- 2PM on July 16, at Google's offices in New York City. This exciting program is open to members and non-members of HSMAI NYC. This informative session will cover how to capture more business from the new global and always connected traveler, as well as prepare hoteliers for the expected heavy travel season this fall and winter 2014. The panel of experts speaking ...
HMC Opens the 83-key Microtel Inn & Suites by Wyndham Cotulla in Texas
Hospitality Management Corporation (HMC) | July 2, 2014
July 2, 2014 - Dallas, TX - Leo Spriggs, President and CEO of Hospitality Management Corporation (HMC), proudly announces the opening of the newly built Microtel Inn & Suites by Wyndham in Cotulla, TX. This 83-guest room and suite property located conveniently between San Antonio and Laredo off Interstate-35, is the 14th Texas property currently managed by HMC. HMC is one of the country's largest U.S. third-party privately held hotel management companies, ranked in the top 40 of all third party and owner operated hotel management corporations. The Microtel Inn & Suites by Wyndham Cotulla is the epicenter of the Eagle Ford Shale ...
TSA Solutions Maximizes Revenue, Guest Satisfaction and Employee Performance at La Réserve Genève
TSA Solutions | July 1, 2014
5-star Swiss property claims top spot among European hotels for incremental RevPAR percentage from upselling, after implementing TSA Solutions' Front Desk Upselling program. GENEVA - JULY 1, 2014 - TSA Solutions, a leading global provider of measurable and sustainable revenue performance enhancing solutions for the hotel industry, has again demonstrated its ability to enhance a property's RevPAR potential, this time through the successful implementation of its front desk upselling program at the prestigious La Réserve Genève Hotel & Spa, a member of Design Hotels and Leading Hotels of the World. Just two months after replacing the...
Atlantis Hotel Vienna Signs with Pegasus Connect+
Pegasus Solutions | June 30, 2014
DALLAS (June 30, 2014) – Atlantis Hotel Vienna has signed with Pegasus Connect+ from Pegasus Solutions. The hotel, which belongs to IPP Hotels of Austria, is now available online and through the global distribution systems (GDSs) under the Pegasus Connect+ "UI" chain code. "As a four-star hotel ideally situated for business, group or leisure visitors to Vienna, it behooves us to make ourselves available to the widest audience possible," said Yunus Emre Kancagi, resident manager for Atlantis Hotel Vienna. "Pegasus Connect+ delivered the audience breadth we were looking for, both affordably and efficiently." Atlantis Hotel Vienna is one...
Hotel AG Summer 2014 Transactions
Hotel AG | June 30, 2014
ATLANTA - June 30, 2014 - Hotel Assets Group, LLC (Hotel AG) announced today the firm has been involved in 238 hotel transactions over the past 36 months. Over half of the transactions were upscale select service or full service hotels. "Hotel AG continues a rapid pace in hotel transaction closings. The firm has closed 1 hotel transaction every 5 days for the past 3 years. Additionally, the firm has 51 hotels under sale agreement with closings scheduled over the next 90 days," stated H. Keith Thompson, principal of the firm. "We see very strong demand in hotel real estate investing, but we remain concerned the selling window is beginnin...
TrustYou Appoints Frederick Wong As VP of Business Development in Asia
TrustYou | June 27, 2014
Munich (Germany), Dallas (USA) and Singapore (Singapore) - TrustYou, the inventor of the Meta-Reviews™ and global online reputation management leader, has appointed Frederick Wong as its Vice President, Business Development - Asia as part of its international expansion plans and growth strategy in Asia. Frederick will be based out of Singapore and will oversee business development efforts for TrustYou's Meta-Reviews™ and online hotel reputation management products for the region. He joins TrustYou from Expedia Affiliate Network where he managed a portfolio of strategic clients within the APAC regions such as eLong, AirAsiaGo, Direct...
Two Iconic New York City Hotels Select Groupize Solutions GBE to Drive Direct Group Website Bookings
Groupize Solutions | June 27, 2014
Lower Cost, Increased Efficiency and Higher Conversation Rates Maximize Profits and Attract More Group Business Boston, MA - June 27, 2014 - Manhattan's Row NYC (formerly the Milford Plaza), now a boutique hotel in the city's Time's Square neighborhood and the legendary Park Central Hotel are now able to offer group bookings directly on their website with their newly implemented Group Booking Engine (GBE) from Groupize Solutions. The Row NYC boasts 1331 contemporary guest rooms on 28 floors, flaunting a recent $600 million dollar makeover. Park Central Hotel also unveiled a lavish renovation of their 761 guest rooms and suites last fall...
TrustYou Snags Big Data Team from Travelshark
TrustYou | June 27, 2014
TrustYou opens new engineering office in Boulder, CO, to bolster its Meta-Reviews™ and invests in building the perfect recommendation engine Munich (Germany) & Boulder (USA) - TrustYou, the inventor of Meta-Reviews™ and global online reputation management leader, has expanded its team to Boulder, Colorado, picking up all key members of the data team from PhoCuswright's travel innovator, Travelshark. The team will be based out of Boulder, Colorado and will be responsible for enhancing TrustYou's already wildly successful Meta-Reviews™, which have been adopted by dozens of leading meta-search sites and destinations worldwide, in...
CheckMate’s Guest-Centric Mobile Check-In Technology Receives Overwhelming Response at HITEC 2014
CheckMate | June 27, 2014
Attendees prove strength and possibilities of mobile engagement are top priority for hospitality companies San Francisco, CA - June 27, 2014 - CheckMate, the revolutionary mobile check-in and guest engagement platform, announced they had an overwhelming response to their first time exhibiting at HITEC, the world's largest hospitality technology conference. The annual event, which was held in Los Angeles this week, attracts over 5000 attendees including leading hospitality executives and suppliers. The CheckMate booth attracted a great deal of attention from attendees and media on all three days of the conference. Click here to view a de...
Filarchipelago Hospitality in the Philippines Chooses Pegasus Connect+
Pegasus Solutions | June 26, 2014
DALLAS (June 26, 2014) – Filarchipelago Hospitality in the Philippines has chosen Pegasus Connect+ to provide distribution through the global distribution systems (GDSs) and online channels for its full portfolio. The hotel management company signed with Pegasus Solutions after realizing increases in occupancy and bookings with just Pegasus GDS connectivity alone. "As a relatively new hotel management company, our focus has been to explore GDS distribution with the maximum reach at a reasonable cost. After careful evaluation we selected Pegasus," said Sunish Sadasivan, corporate director of revenue management and e-distribution for Fi...
PriceMatch Partners with SiteMinder to Offer Clients an Efficient Channel Manager
PriceMatch | June 25, 2014
With a constant goal of improving user experience, PriceMatch has announced a new partnership with one of the hotel industry's leading online distribution and direct booking technology providers - SiteMinder - to offer an efficient, optional channel manager as part of its innovative revenue management platform. The integrated solution offers hoteliers significant benefits, including: One single contact: A PriceMatch Account Manager will answer hoteliers' questions concerning revenue management and distribution channel management One single login: PriceMatch will combine one screen, one login and one password for all online distribut...
Sillks International Hotel Group Paves Road to Enhanced Guest Experience with Intelity
Intelity | June 25, 2014
The hotel brand has selected Intelity to feature its guest services technology exclusively at all of the properties in its portfolio. HONG KONG - June 25, 2014 - Sillks International Hotel Group has joined forces with hospitality technology firm Intelity to build a brand-level enterprise mobile solution for use at all of its global properties on personal mobile devices and made the company a brand standard for all its guest services technology. Intelity will custom build the mobile solution using its ICE (Interactive Customer Experience™) platform that guests can use to view general information about or book reservations at each indiv...
UniFocus Adds Japanese to Time Clock Multilingual Suite
UniFocus | June 25, 2014
UniFocus, the only industry Workforce Management leader with both SaaS systems linked to a complete suite of survey solutions, is now complementing our workforce management software with multilingual smart time clocks available in English, Spanish, French, and Japanese. UniFocus will expand into German and Chinese soon. The interactive functionality in multiple languages, and the dependability of the biometric readers, delivers a new level of labor cost accountability while giving employees a new means of communicating. "Smart" clocks further ensure compliance with schedules without the need of management intervention. Accurately track...
Agilysys Point-Of-Sale Solution Will Enhance Efficiency, Guest Service At New Malana Hotel Brand
Agilysys, Inc | June 25, 2014
HotelWorks Development Selects Agilysys InfoGenesis™ POS as Enterprise-Wide Solution ALPHARETTA, GA. - June 25, 2014 - Agilysys, Inc. (Nasdaq: AGYS), a leading provider of innovative hospitality software solutions and services, today announced that HotelWorks Development has selected the Agilysys InfoGenesis™ POS system to streamline operations and enhance guest service at its new Malana Hotel brand. The first property to use the point-of-sale solution will be the Malana Hotel & Suites in Cotulla, Texas, scheduled to open this summer. "The Malana brand is all about personalized service, so we wanted software that would facilitat...
Cenium Launches Version 7 and Focuses on New Enterprise Solutions
Cenium | June 24, 2014
Las Vegas, NV June 25th- Cenium announces today the launch of Cenium Hospitality ERP version 7, at HITEC 2014. The brand new release has a completely redesigned User Interface, a modularized and flexible architecture and includes a new Enterprise level of centralized management capabilities. The Cenium ERP (Enterprise Resource Planning) Solution delivers mission critical systems needed in the fast-paced, challenging hotel environment. The solution can be delivered in a fully integrated Microsoft Dynamics platform and integration between modules means departments also benefit with the integration to SharePoint, Active Directory, Excel an...
Global Mobile Key Leader OpenWays Creates Partner Certification Program
OpenWays | June 24, 2014
As interest in Mobile Key by OpenWays continues to grow quickly across the globe, hospitality's mobile key access leader is resolving concerns over claims of compatibility to give hoteliers reassurance; Companies that properly integrate Mobile Key can now display the 'OpenWays Certified' logo Visit OpenWays in Booth 1209 at HITEC Los Angeles-JUNE 24, 2014-Hoteliers have the need, and the right, to know that the technology they deploy will work, and work well to develop and deliver the experiences they are trying to create. Mobile Key by OpenWays, while perfectly functional as a stand-alone industry game-changer, can be so much more se...
ZDirect Unveils New Tool for Automating Responsive Email Design
ZDirect | June 24, 2014
Hotel marketers no longer have to worry about formatting emails to fit mobile devices; ZDirect's Automated Responsive Designer does the work for you! Visit ZDirect at HITEC in Booth 735 [HALLANDALE BEACH, FL- JUNE 24, 2014] -Today ZDirect is unveiling a new tool for Responsive Email Design at HITEC (Hospitality Industry Technology Exposition & Conference) that is making mobile engagement with guests easier. ZDirect's new Automated Responsive Designer will give hoteliers a way to reach 100% of their customers by presenting email communications in a format that instantly fits each mobile device without requiring expensive coding from...
