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Technology
ZDirect is Making Happy Guests Happier with Google Action Cards
ZDirect | June 10, 2014
With integration to Google Now, ZDirect is leveraging the predictive power of 'Now' to give guests exactly what they need to know, right when they need it Visit ZDirect at HITEC in Booth 735 June 24 to 26 at the Los Angeles Convention [HALLANDALE BEACH, FL- JUNE 10, 2014] - Traveling can be stressful, especially if the journey involves multiple stops for flights, train tickets, rental cars and hotel accommodations. ZDirect is helping hotel guests better navigate their trip by integrating its ZMail® electronic communications platform to Google's read-your-mind predictive service, Google Now. Dubbed Google Action Cards by ZDirect, this...
SHR’s Call to Continue™ Impacts Conversion for Hoteliers
SHR | June 10, 2014
HOUSTON, TX, June 10, 2014- Sceptre Hospitality Resources (SHR) today announced the new Call to Continue™ feature within their new Internet Booking Engine, TopSail™. Given the increase in travel research done via smart phones and tablets, SHR recognizes the need to provide guests with the ability to complete a reservation across devices and across contexts. Call To Continue™ allows the guest to shop online via any device to the point of completing a reservation, but then gives the guest the option to call an agent to complete the task of entering information or for any questions prior to completing the booking. In order to make th...
LONELY PLANET Reveal Secrets to App Success for Travel Brands
EyeforTravel | June 10, 2014
LONELY PLANET Reveal Secrets to App Success for Travel Brands Lonely Planet, one of the most recognized brands for travellers across the world have exclusively revealed how travel brands can position themselves for 'App success'. In an increasingly crowded space, their goal was to find out exactly how travel brands can create an app which your customer will download and repeatedly use. As such, Matthew McCroskey, Head Mobile Product, Lonely Planet has teamed up with EyeforTravel in association with TDS North America 2014, to identify the three key components which travel brands must use as building blocks when creating an app. The 3 Sec...
NAVIS – Complete Sales and Marketing Solution Leader – Expands With Orlando Office
NAVIS | June 9, 2014
At HITEC Visit NAVIS in Booth # 1329 June 23 to 26 at the Los Angeles Convention Center NAVIS Orlando Team Provides Focused Service to Growing Eastern Client Base of Resorts and Hotels that Rely on NAVIS to Increase Revenue Bend, OR - June 9, 2014 - NAVIS, the leading reservation sales system and marketing provider for the hotel, resort, and vacation rental industries, announced it expanded operations with a new Eastern Regional Office in Orlando, FL. NAVIS' Orlando offices in the Millennia Lakes business complex have a full staff of lodging professionals to support its growing client base in the Eastern United States. NAVIS offers a co...
Holiday Inn Seattle Airport Converts to Crowne Plaza
BuildCentral | June 9, 2014
Hotel-Online and BuildCentral Have Updated 495 Hotels in the Last Two Weeks with Changes in Personnel, Property Management or Ownership Chicago, IL. June 10, 2014 - Hotel-Online and BuildCentral have reported 495 changes in personnel, property management and ownership in the Hotel Profiles database over the last two weeks. Many hotels are getting a fresh start with a new Owner, Property Manager or General Manager. Recommend your product or service to someone who might be looking for a change. Hotels Under New Management: theWit Chicago-a DoubleTree by Hilton Hotel (Chicago, IL) Fairfield Inn & Suites Albuquerque Airport (Albuque...
Wego Gives Travelers What They Have Been Craving When Booking; Trusted, Verified Review Summaries
TrustYou | June 6, 2014
Wego Incorporates TrustYou's Meta-Reviews™ Onto Its Site, Providing Its Users With The Information They Need To Make Better Travel and Booking Decisions Munich, Germany and Dallas, TX, June 6, 2014 - Wego, the leading travel search engine across the Asia-Pacific and Middle East has partnered with TrustYou, the inventor of the Meta-Review™ and global online reputation management leader, to provide travelers with verified review summaries of all hotels on its site. TrustYou's Meta-Reviews™ and verified review summaries solve two long-standing problems for the travel industry-the problem of far too many reviews to sift through and th...
Mountain View Grand Resort & Spa’s Online Marketing Delivers 28:1 ROI
Mountain View Grand Resort & Spa | June 6, 2014
Vizergy® Digital Travel Marketing's Web Design Across All Screens Earns HSMAI Adrian Award Jacksonville, FL (June 6, 2014) - Mountain View Grand Resort & Spa selected Vizergy as their online marketing partner in 2013, with the goal of building a fresh online presence across all screens. The 144 room independent resort, which is located three hours north of Boston in New Hampshire's White Mountains, needed to reinvent their digital presence to maintain an edge over their comp set. Vizergy recommended that the property invest in a new custom website design that showcases the natural beauty of the area and provides travel shoppers an ...
Simon Konover Company Leverages Business Intelligence; Gives GMs Reports to Achieve Plan Every Day
The Simon Konover Company | June 4, 2014
At HITEC Visit Aptech in Booth # 501 How Has BI Boosted Konover's Growth? GMs Track Daily Performance Against Plan, Compare Property-to-Property Expense and Revenue June 4, 2014 - The Simon Konover Company is a growing enterprise with a reputation for innovation and success. The company develops, builds, owns, and manages an extensive portfolio of hotels, office buildings, and residential properties. Konover Hotel Corporation, a subsidiary of The Simon Konover Co., was an early adopter of business intelligence (BI) before the systems were widely accepted in hospitality. Today, Konover Hotel Corp. (KHC) uses BI to give its GMs comprehens...
White Lodging Implements Kaba RFID Guest Door Locks at 30 Properties
June 4, 2014
HITEC Booth #513 Why Kaba RFID Locks? White Lodging Selected Kaba Locks Based on Product, Service, and Price MONTREAL, QC, CANADA - June 4, 2014 - Kaba, provider of Saflok™ and ILCO™ brands of electronic locks, announced White Lodging selected Kaba's Saflok Quantum and RT RFID guestroom door locks for more than 30 Marriott, Hilton, Hyatt, IHG, and other flagged properties. Installation began in 4Q 2013 with completion expected in early 2014. Click here for information on Kaba electronic locks. "White Lodging selected Kaba's lock systems for these properties after a thorough evaluation of the 3 major lock providers. We selected Kab...
OpenWays Invites Hoteliers to Explore the Future of Guestroom Access and Mobile App Stickiness
OpenWays | June 4, 2014
Industry leaders say Mobile Key by OpenWays is the future . . . Surveys show sticky apps get used by guests . . . Modern travelers say they want a Mobile Key . . . Come see your Mobile Key future at HITEC 2014 in Booth 1209 Los Angeles - JUNE 4, 2014 - Is your independent hotel or brand looking for a Mobile Key solution at HITEC this month? If yes, then there is only one thing you need to know: OPENWAYS IS MOBILE KEY . . . and this solution is the key to a successful mobile strategy. Here are 3 Top reasons why are we so confident Mobile Key by OpenWays is in your future: Leadership representing nearly 10% of global hotel rooms s...
Dynamic Rate Marketing – Hotelier’s Powerful New Weapon to Shift Share from the OTAs
the Author and HeBS Digital | June 4, 2014
By Max Starkov Background: For more than a hundred years, hotel marketers have used two traditional direct-response advertising techniques: lead-in rate ("Our weekend rate starts from $199") or a less than credible rate range ("Our Holiday Rates are $199-$399"). You can see the same "Rate range" and "Rate from" approach in the print ad from 1908 as well as in today's Google AdWords. Unfortunately, in this fast, interconnected and multi-device world we live in, travel consumers no longer buy into promotions featuring less-than-truthful lead rates or rate ranges. Dynamic Rate Marketing to the Rescue! Today's always-connected traveler de...
Camelback Lodge & Indoor Waterpark Partners with Agilysys to Deliver Exceptional Guest Service
Agilysys | June 4, 2014
New Resort Selects Comprehensive Software Suite to Build Business, Streamline Complex Operation ALPHARETTA, GA. - June 4, 2014 - Agilysys, Inc. (Nasdaq: AGYS), a leading provider of innovative hospitality software solutions and services, today announced that Camelback Lodge & Indoor Waterpark in Tannersville, Penn., has chosen a comprehensive software suite from Agilysys to streamline operations and enhance guest service. The new $163 million resort, which is scheduled to open in spring 2015, is implementing Agilysys solutions for property management, point-of-sale, mobility, inventory and procurement, and document management. "When...
Revenue Management: How to Price Your Rooms Correctly Every Time
Jean Francois Mourier | June 3, 2014
By Jean Francois Mourier In today's highly competitive travel industry, implementing effective real-time pricing strategies has become an operational imperative for all hotels, no matter their size, type or star rating. While revenue management has been a hotel buzzword for years, many hoteliers seem to have conflicting understandings about what exactly constitutes revenue management. So, I'm here to remind you of the fundamental principles of revenue management and why revenue management technology is so important for hotels. Let's start with the basics. What is revenue management? The dictionary defines it as "the application of disc...
hotel SystemsPro Appoints Property Improvement Pro Larry Letter as Director of Hotel Performance
hotel SystemsPro | June 3, 2014
At HITEC Visit hotel SystemsPro in Booth #1151 June 23 to 26 at the Los Angeles Convention Center Letter Logged 6 Years as Hilton Worldwide Director of Owner Support: His Asset Management Expertise Will Help hotel SystemsPro Clients Boost Profitability Atlanta - June 3, 2014 -- hotel SystemsPro announced it appointed Larry Letter as Director of Hotel Performance. Letter is a highly respected hospitality professional with 30 years of experience in corporate support, full-service hotel operations, and regional management. Letter joins the company after serving as Hilton Worldwide Director of Owner Support for six years where he oversaw mo...
Cendyn/ONE™ Honored with Eight Communicator Awards for Superior Website Design & Online Advertising
Cendyn/ONE: | June 3, 2014
International Academy of Visual Arts Honored Cendyn/ONE with Prestigious Communicator Awards for Three Outstanding Hotel Websites and Five Online Advertising Campaigns Cendyn/ONE™, a part of the Cendyn® portfolio, has again captured the attention and imagination of the International Academy of the Visual Arts (IAVA) with our outstanding website design and online advertising work. The company's talented team of web designers and digital marketers continue to set the bar for creativity within the hospitality industry, earning three Gold Awards of Excellence and five Silver Awards of Distinction. The Communicator Awards is th...
SHR’s Save for Later Feature Aids in Abandonment Recovery
SHR | June 3, 2014
HOUSTON, TX, June 3, 2014- Sceptre Hospitality Resources (SHR) today announced the new Save for Later feature within their new Internet Booking Engine, TopSail™. It is now common for a guest to research a hotel extensively before booking. Whether it is through review sites such as TripAdvisor or Google Hotel Finder, or by comparing several hotels found on a meta search site, guests are likely to shop around before finalizing a booking. Keeping this behavior in mind, it is important that a hotel allow a guest to save their shopping cart, providing easy access to complete a booking at a later time. SHR's Save for Later feature does just...
HITEC Offers Numerous Conference Technology Features for Attendees
June 3, 2014
Austin, Texas, USA (June 3, 2014) - Industry professionals attending the Hospitality Industry Technology Exposition and Conference (HITEC®) June 23 -26, 2014 in Los Angeles, Calif., will be pleased to find several new and returning technology features. These features are meant to help attendees participate and navigate their way through the event filled week. New HITEC 2014 Mobile Site - A new mobile site will soon be available to coincide with HITEC 2014. This site will feature the conference schedule, schedule personalization tools, exhibitor information, maps with way finding capability and customizable convention content for attend...
Creating One of the Largest Hospitality REIT’s, American Realty to Buy Equity Inns for $1.9B
Flyte Systems | June 2, 2014
NEW YORK--American Realty Capital Hospitality Trust announced today that it has entered into an agreement to acquire the Equity Inns lodging portfolio for an expected purchase price of $1.925 billion from subsidiaries of W2007 Grace I, LLC and WNT Holdings, LLC, each of which are indirectly owned by one or more Whitehall Real Estate Funds, real estate private equity funds sponsored by The Goldman Sachs Group. The Portfolio, which consists of 126 hotels totaling 14,934 rooms across 35 U.S. states, is franchised by leading global hotel brands including Hilton Hotels & Resorts, Marriott International, Hyatt Hotels and InterContinental ...
Investor Confidence & Tourism Boom in UAE Generates Expected Addition of 28K Hotel Rooms by 2016
MICROS Systems, Inc. | June 2, 2014
June 02--More than 28,000 additional rooms are expected to be built in the country by 2016. The UAE's tourism and hospitality industry is expected to record all-round vibrant growth over the next five years in the backdrop of increased investor confidence, reviving some stalled hotel projects as international operators seek to boost their hotel footprint, new research by JLL reveals. The ongoing boom in the tourism and hospitality sector will lead to a major capacity boost for the hotel industry, argues the report. "More than 28,000 additional rooms are expected to be built in the country by 2016, with Dubai and the Abu Dhabi comprising...
Summit Hotel Properties Names Chief Accounting Officer Paul Ruiz as Interim Chief Financial Officer
Summit Hotel Properties | May 30, 2014
May 30, 2014 - AUSTIN, Texas - Summit Hotel Properties, Inc. (NYSE:INN) (the "Company") today announced the appointment of Chief Accounting Officer, Paul Ruiz as interim Chief Financial Officer, effective immediately. Mr. Ruiz will assume the responsibilities from Stuart Becker, who has resigned. The Company has engaged Korn Ferry to conduct a nationwide search for a permanent Chief Financial Officer. "Paul's experience, coupled with the depth of our finance team, will serve us well during this transition. Furthermore, let me thank Stuart for his many contributions to Summit Hotel Properties as Chief Financial Officer and wish him well ...
Resorts World Sentosa Singapore Installs InvoTech UHF-RFID Uniform System
InvoTech Systems | May 29, 2014
At HITEC Visit InvoTech in Booth # 240 June 23 to 26 at the Los Angeles Convention Center Why RFID Uniform Tracking? Multi-Property Casino Resort Taps Advanced UHF-RFID System to Manage 200,000 Uniforms for Large Staff and Raise Efficiency, Cut Costs LOS ANGELES, CA - May 29, 2014 - InvoTech Systems, Inc. announced Resorts World Sentosa (RWS) - Singapore's first integrated resort - Implemented the InvoTech UHF-RFID Uniform System to streamline processing for more than 200,000 uniforms. The InvoTech system interfaces with the White Conveyors U-Pick-It System to automatically deliver uniforms to the staff of thousands with optimum effici...
Social Customer Service FAQs
Lodging Interactive | May 29, 2014
Inquiring minds want to know more about the 24/7/365 listening and social customer care services program for the hospitality industry PARSIPPANY, N.J. - MAY 29, 2014 - Lodging Interactive, the interactive and social media marketing agency exclusively servicing the hospitality industry, has been receiving many with queries from hoteliers, consultants, and marketing professionals regarding the recent release of its new Social Voices™ by CoMMingle solution. Social Voices is a innovative new service that provides hospitality clients with 24/7 social listening and monitoring, social engagement, social customer care and support, and social ...
Noble Investment Group Acquires the 150-key Hyatt Place Boulder Development; To Open Early in 2015
Noble Investment Group | May 29, 2014
Boulder, CO - May 29, 2014 - Noble Investment Group ("Noble") today announced the acquisition of the currently-under-construction Hyatt Place Boulder. Scheduled to open in early 2015, the property is located in the city-center of Boulder, Colorado at the Depot Square at Boulder Junction. The Hyatt Place Boulder will feature 150 residentially-inspired, upscale guestrooms, an indoor pool and spa, a fully-equipped business center, a 24-hour StayFit Gym, complimentary high-speed wireless internet access, as well the free a.m. Kitchen Skillet™, the 24/7 Gallery Menu & Market and the Coffee to Cocktails Bar. The Hyatt Place Boulder will...
Rodd Hotels & Resorts Builds Loyalty with Maestro PMS Guest Experience Measurement
Rodd Hotels & Resorts | May 28, 2014
At HITEC Visit NORTHWIND-Maestro in Booth # 719 June 23 to 26 at the Los Angeles Convention Center How Does Automated Maestro GEM Increase Business? 8-Property Resort Operator Gets Valuable Guest Feedback for Personalized Relationships, High-Touch Service May 28, 2014 - Rodd Hotels & Resorts operates eight Three and a Half- to Five-Star destination properties and partners with four championship golf courses in Eastern Canada. The company's success over 80 years of operation is founded on the personalized care it takes meeting guest's needs and providing a fulfilling stay experience. Today Rodd continues its tradition of service with...
