Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
PERCIPIA | September 16, 2024
The Top 7 Pain Points in Hospitality Procurement and How to Overcome Them
Johannes Vocke | July 24, 2024
Technology
Cendyn® To Debut New, Expanded US HQ, Including Signature Enterprises Cendyn Arcaneo® & Cendyn/One™
May 9, 2014
Cendyn's New Building Set to Revolutionize the South Florida Business Community as well as Provide Global Support for Cendyn Customers Boca Raton, Fla. - May 9, 2014 - Reflecting its extraordinary growth and innovation, Cendyn®, the leading developer of sales and marketing tools, digital marketing, Cloud-Based CRM and Interactive Design for the hospitality, travel, and event planning industries, has purchased and completely renovated a 94,000-square-foot, state-of-the-art office building located at 980 North Federal Highway, Boca Raton, FL 33432. The expanded space will serve as the North American headquarters for Cendyn and its...
GCommerce Partners with New Client, JC Resorts
GCommerce | May 8, 2014
The two companies hit the ground running and have shown early success in digital marketing initiatives PARK CITY, UT May 8, 2014 - GCommerce, a hospitality digital marketing company, announced a partnership with new client, JC Resorts, a leader in the management and operation of premium golf and resort properties. The company has properties in some of the most sought after Southern California locations including San Diego, Laguna Beach, La Jolla and Temecula. GCommerce was chosen as the company's digital marketing firm, one that could keep JC Resorts at the forefront of hospitality digital marketing and would take a hands-on, strategic ...
Oliver Companies GMs Tap Portfolio Data Analysis for ‘Idea Sharing’ to Strengthen Performance
Oliver Companies | May 7, 2014
How Does Oliver Companies Maintain a Healthy Bottom Line? Daily Property Business Intelligence Reports Help Managers, Corporate Financial Team Focus on Profitability May 8, 2014 - Oliver Companies operates 13 properties under multiple flags from Florida to Wisconsin. While its hotels include Hilton, Carlson, and IHG brands, plus independents, its management focus is on two, often competing goals, customer satisfaction and bottom line profitability. "Our hotel staff's primary goal is to create the best possible customer experience, whereas everything I do is based on dollars and cents. We are all about merging these two crucial aspects o...
The Digital Signage Federation® Sets Membership Milestone – Reaches Over 500 Individual Members
May 7, 2014
Warrenton, VA - May 7, 2014 - The Digital Signage Federation®, (DSF) the only independent not-for-profit trade organization serving the digital signage industry, announced today that its official membership count now exceeds 500 individual active and engaged members. All organizations that join the Digital Signage Federation do so on a paid basis and are entitled to list up to five full-time employees as individual members as part of their organizational membership. That count as of May 1st was 216 organizations, which together represent a total of 513 individual members. Those who have joined are compelled by real business benefits in...
Restoration on King – Charleston’s Newest Luxury Boutique Hotel – Installs Maestro PMS
Maestro Property Management Solution | May 7, 2014
What Drove the NORTHWIND-Maestro Selection? NORTHWIND-Maestro's Extensive Experience Automating Boutique Resorts and Hotels Markham, ON - May 7, 2014 - Charleston's newest luxury boutique hotel, Restoration on King, installed the Maestro™ Property Management System. NORTHWIND provides the Maestro Enterprise Property Management hotel software and reservation software solutions for the industry's leading independent hotel, resorts, and multi-property groups. TripAdvisor voted Restoration on King the #4 Best Small Hotel in the U.S in 2014. Click here to learn more about Maestro's solutions for profitability and productivity. Property wi...
Summit Hotel Properties Appoints Paul Ruiz as Vice President and Chief Accounting Officer
Summit Hotel Properties | May 6, 2014
Succeeding Troy Hester Upon his April 2014 Retirement May 06, 2014 - AUSTIN, Texas - Summit Hotel Properties, Inc. (NYSE:INN) (the "Company") today announced that Mr. Paul Ruiz has been appointed Vice President and Chief Accounting Officer. Mr. Ruiz will succeed Mr. Troy Hester in the role from which he retired in April 2014. Mr. Ruiz brings over 25 years of executive, financial, accounting and operational experience to the Company. Mr. Ruiz has expertise in finance, accounting, business strategy, organizational operations, capital markets, mergers and acquisitions, divestitures, restructuring activities, and business transformations. ...
CSM Lodging’s Portland-area Hotels Add Cheer to a Bedroom in the City’s Ronald McDonald House
CSM Lodging | May 6, 2014
Minneapolis, Minnesota, May 2014 ... CSM Lodging, a division of CSM Corporation, has announced a one-of-a-kind installation at the Ronald McDonald House – East House in Portland, Oregon. The five CSM owned and managed hotels in the Portland region gathered together to bring their hospitality skills to the Ronald McDonald House, adopting a bedroom and decorating it if it were a child's room in his or her own home. "The CSM Portland cluster of hotels believes that families are such an important customer base in the hotel industry," said Peter Kilbourne, general manager of the Courtyard by Marriott Portland Downtown/Convention Center. "W...
Hilton Garden Inn Chicago Downtown/Magnificent Mile Adds Flyte Systems for Guest Travel Convenience
Flyte Systems | May 6, 2014
How can Hotels Give Guests Greater Travel Confidence? By Providing Reliable Airline Departure and Arrival Times, Boarding Pass Printing and Gate Information CHICAGO, IL - May 6, 2014 - The Hilton Garden Inn Chicago Downtown/Magnificent Mile installed the FlyteBoard airline schedule display and FlytePass boarding pass printing solutions from Flyte Systems. The property's FlyteBoard is a flat panel, high resolution screen that displays arrival and departure information for Chicago O'Hare and Midway International airports. Flyte Systems is the leading provider of airport travel information displays and digital signage content for the hospi...
Is Your Guest Review Strategy Search Engine Ready?
Lodging Interactive | May 6, 2014
Lodging Interactive is helping hotels ensure that positive reviews are appearing in search results via proactive social network monitoring and a proprietary Guest Review System PARSIPPANY, N.J. - MAY 6, 2014 - Do you know that your hotel can leverage guest reviews to help with search engine optimization? The first step towards enhancing SEO is to build fresh, positive reviews wherever possible, including on Google+, Yelp and TripAdvisor. Recent research shows that on a 10 point scale, Google+ ranked 9.5 as being the preferred social site for posting and reading reviews, with Yelp a close second with a rank of 8.95. By encouraging guests...
Sunway Hotels & Resorts Increases Direct Booking Opportunities with Pegasus’ OpenView Booking Engine
Pegasus Solutions | May 6, 2014
DALLAS (May 6, 2014) – Sunway Hotels & Resorts has implemented Pegasus Solutions' OpenView Internet booking engine for desktop and mobile at www.sunwayhotels.com. The Pegasus Connect+ Premium hotel client is now driving more direct online and mobile bookings for 10 of its hotels in Malaysia, Cambodia and Vietnam. "Our brand draws inspiration from global travelers who seek efficiencies, varieties and uncompromised services," said Mandy Chew, chief executive officer of Sunway International Hotels & Resorts. "As a Pegasus Connect+ Premium client, we have been enjoying those qualities with Pegasus connectivity along with its globa...
Former Grace Inn Phoenix Converted to Four Points By Sheraton Phoenix South
BuildCentral | May 5, 2014
Hotel-Online and BuildCentral Have Updated 223 Hotels in the Last Two Weeks with Changes in Personnel, Property Management or Ownership Chicago, IL. May 5, 2014 - Hotel-Online and BuildCentral have reported 223 changes in personnel, property management and ownership in the Hotel Profiles database over the last two weeks. Many hotels are getting a fresh start with a new Owner, Property Manager or General Manager. Recommend your product or service to someone who might be looking for a change. Hotels Under New Management: Sleep Inn Tinley Park (Tinley Park, IL) The Aurora Inn (Aurora, OH) Hampton Inn Burlington (Colchester, VT) Homewo...
Widely Adopted and Internationally Acclaimed FCS i-Guest V3 Consolidates Guest Service
FCS | May 5, 2014
New version of the popular i-Guest hotel service mobile app is now General Available (GA) with exciting new features Atlanta, USA - May 5, 2014 - FCS Computer Systems (FCS), a leading comprehensive hospitality solutions and services provider, is pleased to announce the General Availability (GA) of i-Guest V3 to users on iOS and Android mobile devices, boosting functionality for both hoteliers and guests. FCS i-Guest has fast become a favorite guest-service application since being released to the hospitality market in 2011. Continuing to stay on the leading edge of technology, FCS has made significant enhancements in subsequent releases ...
CSM Lodging Appoints Shelly Sutton Director of Sales for the Residence Inn Lake Oswego, Oregon
CSM Lodging | May 2, 2014
Minneapolis, Minnesota, May 2, 2014 - CSM Lodging, a division of CSM Corporation, has named Shelly Sutton director of sales and marketing for the Residence Inn Lake Oswego, Oregon. Robert Payne, CSM Lodging's regional director of sales and marketing, made the announcement. "I am very pleased to welcome Shelly to this new assignment," said Mr. Payne. "She brings a strong background in hotel sales and relationship marketing, as well as convention services, to her new role, which will serve the property and her team well." Shelly Sutton was previously director of sales for Homewood Suites by Hilton, located in Yuma, Arizona. She served as ...
Rainmaker President Tammy Farley to Address Annual Production and Operations Management Conference
Rainmaker | April 30, 2014
Challenging Conventional Thinking and Traditional Models of Revenue Management Helps Create One of America's Fastest Growing Private Companies ATLANTA, GA - April 30, 2014 - When you run a multi-million dollar, high-stakes, high-reward, gaming enterprise, your instincts on how to price your hotel room inventory will take you only so far in the critical decision-making process. Few people understood this business principle more so than Tammy Farley and her longtime business partner, Bruce Barfield. The two Georgians launched The Rainmaker Group in Atlanta in 1998 as a way to help major gaming hotels and traditional hospitality companies...
Soaring Eagle Casino and Resort Installs InvoTech UHF-RFID Uniform System to Reduce Costs
InvoTech Systems | April 30, 2014
Why Did a Four-Diamond Casino Resort Automate Control of 20,000 Uniforms? Property Taps InvoTech to Track Accountability of New Uniform Inventory to Lower Replacement Expense, Increase Efficiency LOS ANGELES, CA - April 30, 2014 - InvoTech Systems, Inc. announced Soaring Eagle Casino and Resort implemented InvoTech's UHF-RFID Uniform Management System to automate uniform tracking, accounting, and reporting for 20,000 newly designed uniforms. Soaring Eagle also installed InvoTech in the property's uniform distribution center to establish 100% accountability and reduce replacement expenses. The InvoTech Uniform System interfaces with the ...
glh Increases Relationship with Infor
Infor | April 30, 2014
London Hotel Leader Completes Second Phase of Infor EzRMS Deployment NEW YORK - Apr 30, 2014 Infor, a leading provider of business application software serving more than 70,000 customers, today announced that glh, the London-based global hotel subsidiary of the Singapore-listed GuocoLeisure Group, has successfully completed the second phase of its deployment of Infor EzRMS across 10 managed properties. This follows the successful implementation of EzRMS across 19 owned properties in 2012. News Points Owner of the Guoman and Thistle hotel brands, glh is London's largest owner-operator hotel company. The glh global owner-operator has a...
UniFocus Applications Multilingual in Over 100 Countries
UniFocus | April 30, 2014
Managing a global workforce is at your fingertips with multi-lingual workforce management applications powered by UniFocus. UniFocus, the only industry leader with both SaaS Workforce Management systems and a complete suite of survey solutions, is pleased to announce our Labor Management system and Time and Attendance applications are now available in English, Chinese, Spanish, French and Japanese. It is now easier than ever to span business across the globe in six continents or in your own backyard while supporting a diverse team in the language of their choice. Vast benefits result from utilizing a multi-lingual system. It: Accelera...
Upscale All-Inclusive Resorts in the Caribbean Getting to Know Their Guests with ZDirect
Jewel Resorts | April 30, 2014
The Jewel Dunn's River Beach Resort and Spa, Jewel Runaway Bay Beach & Golf Resort and Jewel Paradise Cove Beach Resort & Spa in Jamaica are using ZMail® to identify preferences and provide stellar service before, during and after each guest's stay [HALLANDALE BEACH, FL- APRIL 30, 2014] - ZDirect is helping resorts in the Caribbean to stay connected with its customers. Using ZMail®, ZDirect's electronic communications platform, three upscale, all-inclusive resorts in Jamaica - The Jewel Dunn's River Beach Resort and Spa, Jewel Runaway Bay Beach & Golf Resort and Jewel Paradise Cove Beach Resort & Spa - are sending int...
MCR Development Expands Portfolio, Uses hotel SalesPro Sales System Across all 56 Properties
MCR Development LLC | April 30, 2014
How Does Centralized Sales Management Support Growth? When MCR recently Acquired 26 additional hotels, it Smoothly Merged its Hilton and Marriott Properties into MCR's Centralized hotel SalesPro Sales System to Grow Corporate Accounts Atlanta - April 30, 2014 - hotel SystemsPro announced that MCR Development LLC expanded its use of the hotel SalesPro web-based Sales and Catering system to include 26 hotels that it recently acquired. MCR manages 56 premium-branded hotel properties with approximately 7,000 rooms. The company uses hotel SalesPro throughout its portfolio of Hilton and Marriott brand properties. hotel SystemsPro is a leadin...
Intelity Releases Introductory Mobile Hotel Platform for 21st-Century Travelers
Intelity | April 30, 2014
As mobile technology continues to increase in popularity among travelers, Intelity releases an upgraded version of its integrated mobile app to assist hotels in leveraging mobile and emerging technologies. NEW YORK CITY - April 30, 2014 - Intelity, the first company to make hotel guest services available on guestroom tablets and on guests' personal connected devices, has released an upgraded version of its trademarked guest services software, ICE (Interactive Customer Experience™), that will make it easier for hotel brands and individual properties to offer guests a mobile app experience. The app is being offered at introductory prici...
Royal Caribbean Cruises Ltd. Chooses Agilysys InfoGenesis™ POS
Agilysys | April 30, 2014
Point-of-Sale System Selected for Two New Ships, Bringing Total to 35 Vessels ALPHARETTA, GA. - April 30, 2014 - Agilysys, Inc. (Nasdaq: AGYS), a leading provider of innovative hospitality software solutions and services, today announced that Royal Caribbean Cruises Ltd. in Miami has again selected the Agilysys InfoGenesis™ POS system. The solution will be deployed on Royal Caribbean International's two newest ships, Quantum of the Seas and Anthem of the Seas. This brings the total to 35 vessels that use Agilysys software solutions. "The InfoGenesis POS system continues to be well-suited to our needs," said Bill Martin, vice president...
Pegasus Reports Hotels Realize Global Gains in Business & Leisure Booking Volumes & Rates in Q1
The Pegasus View | April 29, 2014
The first quarter closed with hotels realizing steady gains in both business and leisure volumes and rates. On a global level, each month saw increases over prior year in reservations booked through the global distribution systems (GDSs) and alternate distribution systems (ADSs), as well as in the rates paid for those rooms. Corporate volumes climbed from slight increases in January and February to a solid +4.1% over prior year in March, resulting in a +2.2% year-to-date growth pace. Rates paid by business travelers were at least +2.5% ahead of 2013 each month, averaging to +2.8% year-to-date. Leisure bookings peaked in February, but fe...
Gaming and Technology Revenue Professional Rory Fagan Joins Duetto as Director of Casino Sales
Duetto | April 29, 2014
Las Vegas, April 29, 2014 - Duetto, innovators in software-as-a-service hotel revenue strategy solutions, named gaming and technology professional, Rory Fagan, as Director of Casino Sales. In his new role, Fagan will drive further adoption of Duetto GameChanger - an entirely web-based revenue strategy application developed by gaming veterans to meet the unique challenges of modern casino hotels and resorts. Prior to joining Duetto, Fagan led sales efforts for SAS, a business analytics software and services company, focusing on the hospitality and gaming market for six years. Previously, he held key sales management positions with leadin...
CSM Lodging Names Erica Lundgren DOSM, Courtyard Marriott Downtown Convention Center, Portland, OR
CSM Lodging | April 29, 2014
Minneapolis, Minnesota, April 29, 2014 - CSM Lodging, a division of CSM Corporation, has named Erica Lundgren director of sales and marketing for the Courtyard by Marriott Downtown Convention Center, located in Portland, Oregon. Robert Payne, CSM Lodging's regional vice president of sales, made the announcement. "It is a pleasure to welcome Erica to CSM Lodging's Courtyard by Marriott," said Mr. Payne. "She is a proven professional in her field of hospitality sales, and has exhibited outstanding leadership skills in her previous roles, which we look forward to her utilizing in her new assignment." Erica Lundgren was previously director ...
