Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
PERCIPIA | September 16, 2024
The Top 7 Pain Points in Hospitality Procurement and How to Overcome Them
Johannes Vocke | July 24, 2024
Technology
The Top 10 Questions Hoteliers Should Be Asking Their SEO Vendor
the Author and HeBS Digital | March 14, 2014
By Erica Garza With Google releasing over 500 algorithm updates each year and search engine results constantly in flux, SEO best practices are always evolving. And with search engines contributing at least 50% of bookings on hotel websites, website SEO must be kept up to par via high-quality, helpful, engaging and relevant website content. Choosing the correct SEO vendor is a crucial factor in creating and implementing an efficient digital marketing strategy. Consider the following questions when deciding on the right vendor: 1. Do you have experience in Hospitality SEO? Inherently different from the common retail site, a hotel website ...
CSM Lodging Names Kayla Lynn Dacosta-Avery Director of Sales, Courtyard/Residence Inn Denver South
CSM Lodging | March 12, 2014
Minneapolis, Minnesota, March 2014 ... CSM Lodging, a division of CSM Corporation, has named Kayla Lynn Dacosta-Avery director of sales for the Courtyard and Residence Inn Denver South Park Meadows. Tara Cates and Michelle Davis, general managers of the properties respectively, made the announcement. "It is a pleasure to welcome Kayla Lynn to CSM Lodging and to our hotels," said both Ms. Cates and Ms. Davis. "She comes to us with important sales leadership experience at the national level, which will be very beneficial to each property, as we are located within one of the country's leading destination markets." Kayla Lynn Dacosta-Avery ...
Profiles in Success: Red Jacket Resorts’ eCommerce + Upsell Boost Revenue, Guest Service at 7 Hotels
Maestro Property Management Solution | March 12, 2014
Maestro ResWave2 Maximizes Profits for Indie Chain with Direct Online Booking, 360 Degree Guest View and Dynamic Yield Management for Optimized Rates March 12, 2014 - Red Jacket Resorts sells sunny days by the ocean. Its five seasonal Cape Cod resorts offer beachfront accommodations with relaxing outdoor activities that include fishing, golf, bicycling, and whale watching. The company also offers skiing and family adventures at its two New Hampshire resorts in the scenic White Mountains. Red Jacket relies on one centralized system to manage reservations, create dynamic packages, provide online booking, yield manage rates, and handle dig...
Caesars Entertainment Expands Deployment of Agilysys InfoGenesis™ POS System to All U.S. Properties
Agilysys | March 12, 2014
InfoGenesis Selected as Enterprise-Wide Point-of-Sale Solution ALPHARETTA, GA. & LAS VEGAS, NEV. - March 12, 2014 - Agilysys, Inc. (Nasdaq: AGYS), a leading provider of innovative hospitality software solutions and services, today announced that Caesars Entertainment Corporation (Nasdaq: CZR), the world's most geographically diversified casino-entertainment company, has selected the Agilysys InfoGenesis™ POS system as its enterprise-wide point-of-sale solution. Caesars Entertainment also uses the Agilysys Lodging Management System® (LMS) property management solution and Agilysys Stratton Warren System inventory and procurement so...
The Evolution of Digital Marketing and the Significance of Earned Content – Part II
The Authors | March 11, 2014
by Erin Bagley & Leora Lanz This article is Part II of a two-part series analyzing the landscape of digital marketing for hotels and motels in 2014. Part I reviewed the fundamentals of digital marketing and why it is vital hotels understand current trends. Part II investigates the future of "earned content," or user-generated content, marketing. Part I of this series identified digital marketing as a major component of hotel's marketing strategies and an important mechanism for future growth within the industry. As potential guests and loyal customers identified the internet as trustworthy, efficient, and safe, the opportunity for m...
Why Pinterest is a Must Have For Hoteliers
Lodging Interactive | March 11, 2014
Full-service digital marketing and social media engagement agency Lodging Interactive says pinning, re-pinning, commenting and liking photos and data on this popular online bulletin board will help hoteliers better engage with customers and keep online content and marketing messaging fresh, especially for hotel brands targeting female travelers PARSIPPANY, N.J. - MARCH 11, 2014 - The battle over social media channel dominance continues to wage, as Pinterest (21%) becomes more popular than Twitter (18%) among Internet users in 2013, according to Pew Research Center. Further statistics from ShareThis shows that for the first time, Pintere...
Summit Hotel Properties Agrees to Acquire Two Hotels Totaling 421 Rooms for Total of $76.7 Million
Summit Hotel Properties | March 10, 2014
March 10, 2014 - AUSTIN, Texas - Summit Hotel Properties, Inc. (NYSE:INN) (the "Company") today announced that it has two hotel properties, containing an aggregate of 421 guestrooms, under contract to acquire. The Company announced that it has entered into a definitive agreement to acquire the 210-guestroom DoubleTree by Hilton located in San Francisco, Calif. for a purchase price of approximately $39.0 million. The Company expects to implement approximately $4.1 million in capital improvements to the property prior to year-end 2014 and anticipates an estimated forward capitalization rate in the range of 8.5 percent to 9.5 percent based...
Social Media and Email Marketing Integration
Denise Cooper | March 10, 2014
by Denise Cooper Recently a colleague in the hospitality industry asked for my thoughts on integrating social and email. While I generally took for granted that most hotels were doing this already, additional research proved that was not the case. Given the myriad definitions in the industry of what it means to integrate social media into current email platforms/strategies/tools, I thought the most useful approach would be to offer a few basic ideas and tactics. Social Content Sharing: First and foremost the ability to share the content of an email in a multitude of different ways not only via traditional "forward to a friend" technolog...
Prescott’s Hassayampa Inn Has New Owner
BuildCentral | March 10, 2014
Hotel-Online and BuildCentral Have Updated 224 Hotels in the Last Two Weeks with Changes in Personnel, Property Management or Ownership Chicago, IL. March 10, 2014 - Hotel-Online and BuildCentral have reported 224 changes in personnel, property management and ownership in the Hotel Profiles database over the last two weeks. Many hotels are getting a fresh start with a new Owner, Property Manager or General Manager. Recommend your product or service to someone who might be looking for a change. Hotels Under New Management: Fairfield Inn Seattle Sea-Tac Airport (Seattle, WA) Inn at Great Neck (Great Neck, NY) Hilton Garden Inn St. Ge...
CSM Lodging Completes Renovations at Courtyard by Marriott Seattle North/Lynnwood Everett
CSM Lodging | March 7, 2014
Minneapolis, Minnesota, March 2014 ... CSM Lodging, a division of CSM Corporation, has announced the completion of an extensive renovation of the Courtyard by Marriott Seattle North/Lynnwood Everett, located in Lynnwood, Washington, just north of Seattle. CSM Lodging purchased the 164-key property in January of last year. The renovation is part of a $20 Million portfolio-wide renovation program in which CSM Lodging is engaged, involving nearly a third its hotel group nationwide. Renovations have transformed the Lynnwood property into a sleek, modern hotel and include facility improvements as well as service enhancements. "When we purcha...
Irish Hotels Federation to Publish TrustScores on IrelandHotels.com in Partnership with TrustYou
TrustYou | March 7, 2014
Dallas, USA & Munich, Germany - March 7, 2014 - This Spring, the Irish Hotels Federation plans to make searching for accommodation in Ireland much easier on travellers. In partnership with TrustYou, the global leader in online reputation management (ORM), the Irish Hotels Federation will feature hotel TrustScores on their consumer website, IrelandHotels.com. A hotel's TrustScore is a figure determined by compiling guest feedback across all review sites to measure how a hotel is ranked. The TrustScore provides guests with one single, easy-to-read figure for comparing hotels. The Irish Hotels Federation represents almost 1,000 hotels ...
Newmarket Technology Solutions Help Beijing International Hotel Improve Operations & Increase Growth
Newmarket International, Inc. | March 6, 2014
March 6, 2014 - Portsmouth, NH - Beijing International Hotel, a world-class Chinese luxury hotel, has selected Newmarket International, Inc. ("Newmarket") to provide multiple technology solutions to improve operations and support its business growth. Opened in 1987, Beijing International Hotel is the first luxury 5-star hotel in China. Recognized as a premier destination for banquets, meetings, and conferences, it has almost one thousand guest rooms and 30 function rooms. "With the expansion of the hospitality industry in China, it's critical that hotel operations become standardized yet flexible and customizable. Selecting integrated s...
Pegasus Solutions Evolves Client Learning with the Pegasus Academy
Pegasus Solutions | March 6, 2014
Pegasus Hotel Clients Worldwide Respond to Shift in How Best to Support Busy Hoteliers DALLAS (March 6, 2014) - Pegasus Solutions has seen a dramatic response from hotel clients leveraging the Pegasus Academy, its new approach to client learning. Evolving the idea of "client support", the Pegasus Academy removes passive reliance on access to support staff, instead delivering immediate answers tailored to the busy hotelier and active media consumer. "If I'm a hotelier in Singapore updating my rates in the middle of the night and have a question, the last thing I want to do is complete a form and wait for an answer by phone or email from ...
DeKalb Hotel Group Opens its Newly Built 80-room Hampton Inn – DeKalb in Illinois
Tourico Holidays | March 6, 2014
March 06, 2014 - DEKALB, Ill. and MCLEAN, Va. - Hampton Hotels, Hilton Worldwide's global brand of more than 1,900 mid-priced Hampton Inn, Hampton Inn & Suites, and Hampton by Hilton hotels, today announced the official opening of its newest property, the 80-room Hampton Inn - DeKalb, located at 663 South Annie Glidden Road in DeKalb. "Hampton combines quality, innovation, comfort and plenty of value-added extras, making it the brand of choice in the marketplace today," said Michelle Glosser, general manager, Hampton Inn - DeKalb. "Quality accommodations and amenities combined with proactive, friendly service from our team members -...
Noble Investment Group Acquires Four Residence Inn by Marriott Hotels in Cleveland, Ohio Metro Area
Noble Investment Group | March 5, 2014
Properties Will Receive Comprehensive Redesign and Upgrade ATLANTA, March 5, 2014 -- Noble Investment Group ("Noble") today announced the acquisition of four Residence Inn by Marriott hotels within the greater Cleveland, Ohio metro area. The assets are prominently located in downtown Cleveland, Beachwood, Mentor and Independence. Each hotel will undergo a comprehensive renovation in order to significantly enhance the guest experience. The 29th most populous metro in the United States, Cleveland's ascension as a global leader in healthcare, biomedical engineering and technology has resulted in substantial new corporate growth throughout ...
VingCard Elsafe Brings Home the Gold in Hotel Security at Sochi 2014
VingCard Elsafe | March 5, 2014
World's leading provider of hotel door locks and safes is responsible for more than 12.000 locking system rooms at newly built properties in Sochi, helping to secure the Olympic city Paris - March 5, 2014 - As accounts of various infrastructure failures at Sochi hotels have surfaced throughout the 2014 Winter Olympics, property door locks and security have not been among them, thanks to the efforts of VingCard Elsafe, the global leader in hospitality security solutions and part of the ASSA ABLOY Group. Since the 2014 Winter Olympics were awarded to Sochi in 2007, VingCard Elsafe has been central to efforts in preparing and equipping t...
Improving Digital Customer Experience is Key to Increasing Traveler Loyalty in Hotels, Study Says
Magnani Caruso Dutton | March 5, 2014
NEW YORK - March 6, 2014 - Magnani Caruso Dutton (MCD), a digital customer experience agency for several of the world's most recognized brands, today announced results of a 1,000-consumer survey within three traveler segments - business, leisure and family - as well as travelers across these segments with the highest tendency to be loyal to a hotel brand. The report examines the needs and expectations of travelers, the types of digital offerings from hotels that are most compelling to them, and documents the importance of mobile features to make travelers' stays more convenient and informed. Respondents indicated that, in return, the ho...
The Industry Has Spoken: Adaptive Web Design is the Winning Strategy
the Author and HeBS Digital | March 5, 2014
by Max Starkov At the recent HSMAI Digital Marketing Strategy Conference in New York, a panel of distinguished industry leaders discussed the prevailing two "schools of thought" regarding Responsive Website Design: Responsive Web Design (RWD): The "old-fashioned" way of fitting the same website into small or large screen sizes, and Adaptive Web Design aka Responsive Design on the Server Side (RESS): serving the right content to the right device from the same Content Management System (CMS) RWD vs. RESS: What is the Difference? The main difference between RWD and RESS/Adaptive Design is the type of web content served on the different...
Checkincanada.com Partners with TrustYou to Publish Canadian Hotel TrustScores and Meta-Reviews™
TrustYou | March 5, 2014
Canada & Dallas, USA - March 5, 2014 - TrustYou, the global leader in online reputation management (ORM), continues its international growth in a new partnership with Check In Canada. The booking site for The Alberta Hotel and Lodging Association in concert with other Canadian hotel associations - www.checkincanada.com -now ranks hotels based on their overall TrustScore, as well as providing detailed semantic review summaries of all the pros and cons of the property based on reviews across the web. A hotel's TrustScore is a figure determined by compiling guest feedback from over 250 hotel review sites worldwide to measure how a hote...
Glen Cove Mansion Launches “Long Island Complete Meeting Package Rates for 2014”
Glen Cove Mansion | March 4, 2014
Special Savings for Corporate & Association Neighbors on Long Island Glen Cove, Long Island, New York, March 2014 ... The I.A.C.C.-certified Glen Cove Mansion Hotel and Conference Center, arguably the nation's first dedicated conference center hotel, has announced special Complete Meeting Package (CMP) rates during 2014 for companies and associations based on Long Island. During select periods in 2014, Long Island corporate & association groups can receive up to 30 % savings for meetings of 10 people or more. All the traditional value within Glen Cove Mansion's Complete Meeting Package is provided with the special Long Island p...
Newmarket Offers German Language for REX
Newmarket International, Inc. | March 4, 2014
March 4, 2014 - Portsmouth, NH - Newmarket® International, Inc. ("Newmarket"), the proven business solutions provider for empowering hospitality organizations to lower costs and increase revenue while improving customer satisfaction and guest loyalty, today announced the availability of the German language for REX on supervisor and room attendant mobile apps. REX, the first solution of its kind, streamlines the entire room assignment and cleaning process to get guests into their rooms faster. It utilizes Apple's™ iPod Touch™/iPhone™ and Google Android handhelds to direct housekeeping staff to clean the right room at the right tim...
McLaren Technologies Teams with Chic Hotel Hotel Canberra and Proves it’s Politically ‘Connect’
McLaren Technologies Asia Pacific Pte Ltd. | March 4, 2014
Australia's First Live ICE Site Sydney, Monday 4 March 2014 - As the curtains part on Australia's newest luxe design project, Hotel Hotel in Canberra, a new technology era has dawned for the accommodation industry with the address revealing itself as the nation's first live Intelity ICE site. As Asia Pacific's leading hotel technology group, McLaren Technologies was commissioned last year to install a new guest service experience system and, "dissolve boundaries between nature, technology and the built environment" at the hotel. Matthew White, Managing Director for McLaren Technologies, said he is honoured that his company had the oppor...
FindMyCarrots (FmC), the Semantic Search Engine for Online Travel, Partners with TrustYou
TrustYou | March 3, 2014
The Global Leader in Online Reputation Management to Provide Better Hotel Search and Semantics Stamford, USA & Munich, Germany - March 4, 2014 - FindMyCarrots (FmC) has partnered with TrustYou to provide semantic analysis for hotel queries in India. With TrustYou's robust database and advanced semantic analysis of millions of reviews, including categories like hotel type, bed size, bathroom cleanliness, food, bar, location, amenities, and more, users can now search and filter hotels based on specific criterion. For example, a user could search for "family friendly hotels in Mumbai with delicious seafood and clean bathrooms." "Using ...
GCommerce Announces Partnership with Historic Connecticut Resort
GCommerce | March 3, 2014
Saybrook Point Inn & Spa celebrates their 25th anniversary by collaborating with digital marketing agency, GCommerce PARK CITY, Utah - GCommerce, a hospitality digital marketing company, announced today they have a new client in Old Saybrook, the historic Saybrook Point Inn & Spa. This 4-diamond New England property is a refreshing waterfront and sea escape for the east coast area, including Boston and New York. The family owned hotel is celebrating their 25th anniversary. With this milestone Saybrook Point Inn & Spa has engaged GCommerce to create a new website presence and digital strategy to showcase their amazing propert...
