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Technology
NICC 2014 to Showcase the Future of Hospitality and Travel
Newmarket International, Inc. | February 28, 2014
Gain Access to the Information Needed to Build Your Growth Strategy and Make Your Business Flourish Now and in the Future Portsmouth, New Hampshire - February 28, 2014 - Newmarket International, Inc. ("Newmarket"), the proven business solutions provider for empowering hospitality organizations to lower costs and increase revenue while improving customer satisfaction and guest loyalty, is pleased to announce several guest speakers discussing the future of hospitality and travel at NICC 2014. Being held this year at the Omni Dallas Hotel from Tuesday, April 8 to Friday, April 11, NICC has been acclaimed as both thought provoking and inspi...
The Lucerne Hotel in New York City Signs with Pegasus Connect+
Pegasus Solutions | February 28, 2014
DALLAS (February 28, 2014) – The Lucerne Hotel in New York City has signed to add Pegasus Connect+ services. A landmark Manhattan destination, the luxury boutique hotel will now be available in the global distribution systems (GDSs) under Pegasus Solutions' "UI" chain code. "Visitors from all over the world expect the storybook New York experience when they come to the city, and The Lucerne Hotel fits perfectly with that expectation," said Douglas Brookman, director of operations for Empire Hospitality Group, which operates The Lucerne Hotel. "With distribution and global sales support through Pegasus, we're able to present that idyll...
Do You Have a Failure to Communicate?
Steve DiGioia | February 27, 2014
by Steve DiGioia "I didn't know about that", "why isn't there enough staff working today to take care of this rush?", "she never said anything about it" or "why didn't they tell me to do it that way?" How many times have you heard comments like these from your staff? Do they sound familiar? And if so, why? What are you doing wrong in your business that prevents the sharing of necessary information to your team? Here are two reasons why: Changing of Policy or Procedure Did you recently change a company or departmental policy or procedure? How was this change put into action? Was it sent out in a memo? Was it told to just the departmen...
Does My Hotel Website Even Need to Run PPC? In Short, Yes.
February 27, 2014
Our cannibalization between SEO & PPC explains why. When running a paid campaign (as in pay-per-click advertising, or PPC), Vizergy often bids on terms that we rank well for naturally (from our search engine optimization, or SEO, efforts), and we may lose some natural traffic to paid traffic. This phenomenon is referred to as "cannibalization." Because of this, some of our clients feel strongly that bidding on brand terms and terms they already rank naturally for is unnecessary. But we'd like to dispel this notion. What We Wanted to Know Assumption: We don't need to bid on brand terms (my hotel name) because someone looking for my h...
Newmarket Service Optimization Solutions Deliver A Better Guest Experience
Newmarket International, Inc. | February 27, 2014
Join Complimentary Webinar To Be Presented March 26, 2014 Portsmouth, New Hampshire - February 27, 2014 - Is providing a clean room and complimentary newspaper enough today? For some, it may be a good start, but guests today are discerning, sophisticated, and have more choices than ever for their lodging needs. In addition to the fundamentals that every guest expects as a minimum, hospitality organizations need to be smarter about their execution by delivering an exceptional experience. According to the J.D. Power 2013 North America Hotel Guest Satisfaction Index Study, the number of interactions guests have with hotel staff may have an...
Silver Legacy Resort Casino Chooses Rainmaker’s GuestREV® As Its First Revenue Management System
Rainmaker | February 27, 2014
Unique Total Guest Value approach and utilization of competitors' data in algorithms among differentiating factors in selection of Rainmaker ATLANTA, GA - February 27, 2014 - Citing the Rainmaker Group's unique Total Guest Value approach to pricing rooms and utilization of competitors' data in algorithms as "differentiating factors" in its selection process, Silver Legacy Resort Casino has chosen GuestREV® as its first revenue management system. The two companies signed the agreement in December. Silver Legacy Resort Casino is a joint venture partnership between Eldorado Resorts LLC and MGM Resorts International. The Reno, Nevada-base...
Digital Signage Expo 2014 Declared a “Success” by Hoteliers & Casino Operators
Digital Signage Expo | February 25, 2014
Atlanta - February 25, 2014 - Digital Signage Expo® (DSE), the world's largest and longest running International Conference and Tradeshow dedicated exclusively to digital signage, interactive technology and digital out-of-home networks (DOOH), has been declared a success by Hoteliers and Casino Operators who attended the show. The conference and trade show, which ran February 11-13, drew just over 4,000 attendees, of which over 42% were end users, the primary prospects that DSE's exhibitors want and need to see. 1,813 exhibitor personnel attended, bringing DSE's total attendance to over 5,800. Of that combined total, 29....
Top 25 Hotel Chain in the World Migrating to the Holistic Indra Travel Management Suite
NH Hotel Group | February 25, 2014
More than 380 hotels in 28 countries will transition from a multivendor environment to Indra's unified TMS platform, setting a new course for multi-property technology adaption across the globe [MIAMI - FEBRUARY 25, 2014] - One of the top 25 hotel chains in the world is directing the future of hotel technology by migrating to an all-in-one, unified platform for hotel chain management. Using Indra's SAP-based ERP, NH Hotel Group will now operate with an integrated approach to hotel chain management and blend all back-office, front-office and CRS needs on a single technology platform. NH Hotel Group, Europe's third-ranked business hotel c...
The Digital Direction: Hotel Marketing Budgets and a Digital 101 for Hotels – Part 1
The Authors | February 24, 2014
by Leora Lanz, Lindsey Pete, & Erin S. Bagley This article is Part I of a two-part series analyzing the landscape of digital marketing for hotels and motels in 2014. Part I reviews the fundamentals of digital marketing and why it is vital hotels understand current trends. Part II will investigate the future of "earned content" marketing. Time is precious; more and more people are booking travel on the go and they want fast response times and 24-hour access.[1] These needs have caused a fundamental shift in the channels consumers are using to book hotel rooms. The Q3 2013 Travelclick update shows that 60.3% of individual business and...
Vizergy® – Digital Travel Marketing’s Run of Recognition Continues
HSMAI | February 24, 2014
Robert Arnold to Receive "Top 25" Honor at HSMAI's Adrian Awards Gala Jacksonville, FL (January 24, 2014) - Vizergy, a full-service hotel internet marketing agency, has had a profound influence on the e-commerce industry and experienced tremendous overall success in 2013. Their achievements include Vizergy's Vice President of Sales, Robert Arnold, being selected as one of the "Top 25 Most Extraordinary Minds in Sales and Marketing", winning six awards for excellence in the 57th annual HSMAI Adrian Awards, and 12 client facing team members becoming certified through HSMAI's Certified Hospitality Digital Marketer (CHDM) program. "To be re...
New Owner & Property Manager for Sheraton Pasadena Hotel
BuildCentral | February 24, 2014
Hotel-Online and BuildCentral Have Updated 209 Hotels in the Last Two Weeks with Changes in Personnel, Property Management or Ownership Chicago, IL. February 24, 2014 - Hotel-Online and BuildCentral have reported 209 changes in personnel, property management and ownership in the Hotel Profiles database over the last two weeks. Many hotels are getting a fresh start with a new Owner, Property Manager or General Manager. Recommend your product or service to someone who might be looking for a change. Hotels Under New Management: Hampton Inn Emporia (Emporia, VA) 74 State a Ascend Collection Hotel (Albany, NY) All 166 Chicago hotels Hot...
Ice Skating Rink at The Depot Renaissance Minneapolis Hotel Receives Top National Travel Honors
The Depot Renaissance Minneapolis Hotel | February 21, 2014
Minneapolis, Minnesota, February 2014 ... The unique ice skating rink located within one of America's last remaining 19th Century train sheds at The Depot Renaissance Minneapolis Hotel has been honored with important national consumer travel awards. The Depot's ice rink is located indoors within the original train shed, now known as The Depot Pavilion. The Pavilion is directly linked to a stately Italian Renaissance-style former train station - now the luxurious Depot Renaissance Minneapolis Hotel -- as it has been since the 19th Century. The Depot Pavilion's Ice Skating Rink Honors include: "Best Ice Skating Rinks in the United State...
HandHeld Hospitality Appoints Marriott International COO to its Board and Talks App Collaboration
HandHeld Hospitality, LLC | February 21, 2014
February 24, 2014 -- Chevy Chase, MD -- HandHeld Hospitality™, LLC a leading forerunner in mobile technology for hotels, announced today the board appointment and investment partnership with Bob McCarthy, COO of Marriott International, Inc.,who has announced his retirement from Marriott, effective February 2014. HandHeld Hospitality is also collaborating with AT&T to introduce its SmartGuest™ app to the hospitality industry. "Bob brings a wealth of knowledge and insight into improved guest satisfaction and revenue optimization through mobile technology," said Elmer Coppoolse, CEO of HandHeld Hospitality. "His expertise combined ...
Switzerland’s Sorell Hotels Group Signs Full Portfolio to Pegasus Connect+
Pegasus Solutions | February 19, 2014
DALLAS (February 19, 2014) – Switzerland's Sorell Hotels Group has signed its full portfolio to Pegasus Connect+. Sorell's 17 individually and personally managed hotels in 10 Swiss cities are now available online, and in the global distribution systems (GDSs) under the "UI" chain code. "Each of our hotels is situated in a prime Swiss location, and offers features distinct to that hotel and area," said Matthias Ramer, operations manager of Sorell Hotels Group. "Pegasus Connect+ serves our hotels two ways. First, it provides distribution and reservation services to rival major brands that have more technology resources. Secondly, it gro...
CSM Lodging Appoints Patrick C. Vyncke as Director of Acquisitions & Development
CSM Lodging | February 19, 2014
Minneapolis, Minnesota, February 19, 2014 - CSM Lodging, a division of CSM Corporation, has named Patrick C. Vyncke director of acquisitions & development for the hospitality management and ownership company. Michael Coolidge, senior vice president, real estate and development, made the announcement. "It is a pleasure to welcome Patrick to our company," said Mr. Coolidge. "His background in hotel acquisitions and real estate development will serve CSM Lodging well as we continue to grow our portfolio of owned & operated properties. It is good to have Patrick on our team." Patrick Vyncke was most recently an associate for Waterma...
Tucson, Scottsdale and Flagstaff CVBs Launch nSight Travel Intelligence
Visit Tucson | February 19, 2014
Leading Arizona Destination Marketing Organizations use online travel analytics and consumer insights to target travelers and increase visitation NASHVILLE, TN - February 19, 2014 - The Convention and Visitors Bureaus (CVBs) of Tucson, Scottsdale and Flagstaff are expanding their market perspectives with nSight, the leading business intelligence solution for the online travel industry. With nSight, these top Arizona CVBs can now see who is searching and booking the destinations from travel websites worldwide to improve marketing efficiency and drive higher visitation. The application will be part of each CVB's marketing strategy, helpin...
Independents Tap Maestro PMS Management Strategies, Web Services, Support for Efficiency and Profits
Maestro Property Management Solution | February 19, 2014
Maestro Continues to Focus on Providing Business Tools and Services for Independents; Takes Care of Clients' Operations and Staff Productivity -- So They Can Take Care of Their Guests. February 19, 2014 - NORTHWIND-Maestro PMS announced it has enhanced its Diamond Plus Service, Management Strategies, and Web Connection Services to increase revenue and productivity for independent operators. NORTHWIND-Maestro provides the Maestro Enterprise Property Management hotel software solutions for the industry's leading high touch independent hotels, resorts, and multi-property groups. Click here to learn more about Maestro's solutions for profit...
No Wait at Check In + Mobile Key by OpenWays = Happy Guests and Increased Revenues
OpenWays | February 19, 2014
Recent study shows Americans get anxious at check-in after just three minutes with satisfaction scores dropping by 50 points after five minutes; Research indicates solutions like Mobile Key by OpenWays would remove frustration with long lines by allowing travelers to bypass the front desk and proceed directly to their rooms using any of the 6.8 billion cell phones on the market (including non smartphones) Los Angeles - FEBRUARY 19, 2014 - A recent study published by The Center for Hospitality Research at Cornell University's School of Hotel Administration reports the clock is running on guest satisfaction, especially when it comes to ho...
Agilysys Announces Release of Visual One™ PMS v8.51
Agilysys | February 18, 2014
New Version Includes Architectural Improvements, Enhanced Features and Functionality ALPHARETTA, GA. - Feb. 18, 2014 - Agilysys, Inc. (Nasdaq: AGYS), a leading provider of innovative hospitality software solutions and services, today announced the release of the Agilysys Visual One™ PMS v8.51. The latest version of the property management solution features significant architectural improvements that enable quick application deployment, more robust functionality and numerous integration benefits. Features of Visual One PMS v8.51 include: A more powerful installation utility Support for credit card tokenization through Fusebox (Elavo...
Take Advantage of Consumer Psychology to Boost Your Hotel Bookings
Travel Tripper | February 18, 2014
There's a famous field test in which a Columbia professor set up a tasting booth at a local grocery store to promote and sell jam. The first week she offered 24 flavors of jam, and the following week she offered six flavors. Which week did she sell more? With 24 flavors of jam, 60% of the store's customers stopped to taste test and 3% of the tasters actually ended up buying jam. The following week with only six flavors available, only 40% of the store's customers stopped to taste test, but 30% of those tasters bought jam. When you run those numbers, that's a sales increase of more than 600%! Being in the hotel reservations business, we ...
Strand Development Company Grows to 56 Properties, Increases Profitability
Strand Development Company LLC | February 17, 2014
Automated Property Data Collection, Analysis, Performance Reports, and Forecasting Raise Operating Standards, Support Steady Growth for Multiple Ownership Groups February 17, 2014 - "Strand Development prides itself on providing its owners with effective and accurate financial reporting on a timely basis - there is no room for error, no room for tardiness," says John Johnson, Strand's CFO. "We know that our continued relationship is contingent on delivering solid bottom line results. This is our top priority." With 56 properties and multiple ownership entities, Strand relies on its corporate business intelligence system to automate the...
CSM Lodging Names Brad Carroll General Manager for The Residence Inn Depot Minneapolis Hotel
CSM Lodging | February 14, 2014
Minneapolis, Minnesota, February 14, 2014 - CSM Lodging, a division of CSM Corporation, has named Brad Carroll general manager for The Residence Inn Depot Minneapolis Hotel. A native of Minnesota, Mr. Carroll's new appointment returns him to his home state. Bill Upshaw, president of CSM Lodging, made the announcement. "It is with pleasure that I welcome Brad to our company and to The Residence Inn at The Depot," said Mr. Upshaw. "He comes to us with a solid leadership skill-set and, as a native Minnesotan; he understands our market very well." Brad Carroll previously held dual roles as general manager for both The Courtyard by Marriott ...
Travelers are Craving Fresh Content Their Way
DJ Vallauri | February 14, 2014
The hotel's website -- and the mobile web -- is the heartbeat of it's eMarketing program; Keeping content fresh and linked with social media platforms will keep prospects engaged By DJ Vallauri The hotel's website is the heartbeat of its eMarketing program, and to have a strong impact on prospects and guests, it must continually pump relevant messaging to the various mobile and social media platforms in the right formats. Travelers will research a hotel in different ways using a variety of devices. Chances are high that the property they select will be the one speaking to them in their preferred online/social/mobile language. To show c...
Casino Rama Installs InvoTech Uniform System; Reduces Labor 15 Hours Daily
InvoTech Systems | February 13, 2014
New UHF-RFID System Helps Luxury Resort Grow with Greater Efficiency, Automated Uniform Laundry Processing LOS ANGELES, CA - February 13, 2014 - InvoTech Systems, Inc., a leading provider of systems that integrate the latest RFID technology to increase profitability for hotels, casinos, hospitals, and commercial laundry operators, announced Canada's Casino Rama implemented its Uniform System to track and maintain the asset value of the casino resort's 15,000 uniforms. Click here for more information on InvoTech's Linen, Uniform, and Laundry Systems. "Our team estimates we save 15 hours a day in labor with InvoTech. This is huge," said H...
