Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
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Technology
Your Mobile Phone Becomes Your Room Key with OpenWays Mobile Key DUAL Including Bluetooth Smart
OpenWays | January 30, 2014
OpenWays announcing another industry first: Global travelers can now use their own mobile phone as a room key and bypass the front desk using ANY of the 6.8 billion cell phones or smartphones worldwide with any mobile carrier worldwide; Mobile Key DUAL© Bluetooth Smart is built on a unique multi-technology platform including: Bluetooth 4.0 (BLE), Near Field Communication (NFC), Radio Frequency Identification (RFID), and Crypto Acoustic Credential (CAC) Los Angeles - JANUARY 30, 2014 - OpenWays, the world leader in mobile key services for hotels and the developer of the hospitality industry's first ubiquitous mobile-based front desk byp...
Pegasus Reports Global Leisure Hotel Rates Stayed Ahead of Prior Year for Every Month of 2013
Pegasus Solutions | January 30, 2014
Leisure Reservations Also Grew Through Fourth Quarter to End Year Ahead by +4.3% DALLAS (January 30, 2014) – Average daily rates paid for leisure hotel stays grew consistently in 2013, ending the year with positive global year-over-year growth for all 12 months, according to The Pegasus View for Q4 2013, released today by Pegasus Solutions. Pegasus, which helps nearly 100,000 hotels worldwide be found, seen and booked, reports 2013 ended on a positive note with volumes and rates up in both the corporate and leisure channels globally. "This kind of consistent rate growth for leisure bookings means hotels are watching and responding app...
Revenue Strategy at European Hotels Reaching an “Inflection Point”
Duetto | January 29, 2014
Led by Duetto, Thought Leaders to Debate the Impact of Disruption and Technology at Hospitality Technology Europe (HTE), February 4th, 2:15 PM Executives from Louvre Hotels, Nor1 and ReviewPro Join Duetto to Discuss the Evolution of Revenue Management and the Future of Revenue Strategy Worldwide London, January 29, 2014 ... Thought leaders from some of the most innovative brands and technology companies in the hotel industry will come together for a lively discussion of the future of hotel revenue at Duetto's Master Class at Hospitality Technology Europe (HTE), February 4, 2014, 2:15 PM at Earl's Court, London. All industry professional...
Three Hotel Companies Select Aptech Execuvue Business Intelligence, Profitvue Enterprise Back Office
Aptech Computer Systems | January 29, 2014
Companies Including MHG Hotels and LTS Hospitality Management Selected Aptech ASP Financial Solutions for Faster Goal Achievement at Property and Corporate Levels Pittsburgh, PA - January 29, 2014 - Aptech Computer Systems, Inc., the leading provider of hospitality software for business intelligence and enterprise financial accounting, announced that three hotel companies with a total of 20 properties selected Aptech Execuvue® Business Intelligence and Profitvue® Enterprise Back Office systems. New Aptech clients include MHG Hotels, LLC. and LTS Hospitality Management. Click here for more on Aptech's products and services. Execuvue is...
NAVIS Expands Its RezForce Call Center; 50% Lead Conversion Rate Drives Success
NAVIS | January 28, 2014
NAVIS Added 80 Associates to its RezForce - RezCast Client Call Center, One of Most Successful in U.S.; Call Volume Increased 50% in 2013; Center Provided High-Conversion Reservation Services to More Than 125 Hospitality Accounts Bend, OR - January 28, 2014 - NAVIS, the leading reservation sales system, marketing automation, data analysis, and CRM provider for the lodging industry, announced it expanded its RezForce Reservation Call Center. NAVIS added 80 team members to its RezForce® staff to support a 50% increase in call volume in 2013. RezForce responded to nearly half a million calls for more than 125 accounts in the past year. NA...
Profiles in Success: Online Packages, Guest Engagement, Mobile Strategy Reward Independent Operator
Maestro Property Management Solution | January 28, 2014
Lodging Hospitality Management Launches New '2-Click' Micro-Visual Website; Increases Direct Booking and Revenue with Maestro ResWave Dynamic Packages, Social Media Links, Mobile Reservations, and More January 28, 2014 - Lodging Hospitality Management (LHM) thought that its two independent properties had solid, interesting websites. Until they looked at the numbers. LHM operates 17 hotels in the St. Louis area. It knows how to run both chain properties and independents. Along with its Hilton, Sheraton, IHG, and Choice flags, it operates two luxury indies, The Cheshire and The Seven Gables Inn. "We have these unique boutique properties i...
DIRECTV Drops The Weather Channel: What This Means to the Hotel Industry
Hospitality Upgrade | January 27, 2014
With the announcement on January 15, 2014, and the news of DIRECTV dropping The Weather Channel because of a disagreement on a market-based carriage deal, our Publisher Rich Siegel sought the opportunity to explore how this would affect the hospitality industry. Rich went straight to the source and interviewed the EVP/CIO of The Weather Channel, Bryson Koehler. "The intersection of weather and travel is tremendous," said Koehler. "In the dispute over a penny, DIRECTV has decided to drop us from their lineup. We are simply trying to ensure that there is the right communication and education out there about the impact this has for all DIR...
New Property Manager for Aqua Waikiki Wave Hotel in Waikiki Beach
BuildCentral | January 27, 2014
Hotel-Online and BuildCentral Have Updated 194 Hotels in the Last Two Weeks with Changes in Personnel, Property Management or Ownership Chicago, IL. January 27, 2014 - Hotel-Online and BuildCentral have reported 194 changes in personnel, property management and ownership in the Hotel Profiles database over the last two weeks. Many hotels are getting a fresh start with a new Owner, Property Manager or General Manager. Recommend your product or service to someone who might be looking for a change. Hotels Under New Management: Hilton Promenade at Branson Landing (Branson, MO) Luana Waikiki (Honolulu - Oahu, HI) Hampton Inn Canon City ...
Hotel Rates Surge in Markets Hosting Major 2014 Global Sports Events
Pegasus Solutions | January 27, 2014
Pegasus Solutions Releases Booking Data for Super Bowl, Winter Olympics and World Cup DALLAS (January 27, 2014) – Hoteliers in host markets have seen booking increases of as much as 200% and rates doubling ahead of the US Super Bowl, Winter Olympics and the FIFA World Cup. Pegasus Solutions conducted a comparison of net reservations made in 2014 and 2013 for the same January 20 cut-off for same day-of-week arrivals in each region. The world's largest processor of electronic hotel transactions reports affected hoteliers have smartly managed inventory ahead of the expected surges in demand. "We reviewed bookings made through online site...
Are Your Employees Your Facebook Friends or Foes? How This Can Impact Your Hotel
Steve DiGioia | January 27, 2014
By Steve DiGioia Have you ever thought how much damage one employee can do to your business? If not, read on... I have always prided myself with having a department staffed with positive and engaged employees even though the F&B business is one with many challenges. My banquet staff is used to working long nights with quick turn-arounds to an early breakfast, that is the business. But it doesn't mean that anyone likes it. One of the new challenges faced today, that was not an issue years ago, is having to deal with the Facebook's of the world and their possible effect on your business. We all know the power that "social media" sites...
Metasearch OTA Channels
Siteminder | January 24, 2014
The Who, What, Why and How of the Newest (and Potentially, Most Lucrative) Online Distribution Channel Online travel agencies (OTAs) are a vital part of the supply chain and have been largely responsible for the rapid growth in online travel bookings across both mature and emerging markets. While the online channel has been a beneficial one for hotels, it has also placed a strain on budgets due to increased distribution costs (caused by high OTA commissions). In recent years, new online channels have been created with the intention of lowering hotels' distribution costs, without negatively effecting occupancy. Some have been success...
Robert Payne Appointed as Regional Sales Director for CSM Lodging
CSM Lodging | January 24, 2014
Minneapolis, Minnesota, January 24, 2014 - SM Lodging, a division of CSM Corporation, has named Robert Payne regional sales director for the hospitality management and ownership company. Mr. Payne will oversee and lead the sales programs for CSM Lodging's properties in the Milwaukee and Greater Portland markets, as well as the company's full service consortium of hotels. Kate Burda, vice president sales & marketing, made the announcement. "I am very pleased and excited to announce Robert's promotion within our company," said Ms. Burda. "He is an inspiring leader who has a unique ability to lead by example while motivating his team t...
New Credit Card Scam in Hotel Corridors 2014 – A Cautionary Tale
HMG Hotels | January 24, 2014
By Randy Hulce, VP Business Development HMG Hotels Hotel Managers Group keeps in contact with general managers in the market areas where we operate, discussing common opportunities and issues. We learned recently of a credit card fraud scam that we had never encountered before. The fraud was committed by gaining access to the Express Checkout Folios tucked under hotel room doors. Creatively deceitful individuals would enter a hotel in the early morning hours, after security had slipped Express Checkout Folios under guest room doors. If a portion of the folio was sticking out from under the door, the scammer picked up the folio, or used ...
In 2013, Travelers Smiled About Service, But Irate Over Internet
TrustYou | January 24, 2014
According To Latest Study Analyzing Over 14 Million Reviews Worldwide TrustYou Releases Global 2013 Reports Unveiling Review Trends in North America, Asia Pacific, Europe, The Middle East & Africa New York, New York and Munich, Germany - January 24, 2014 - In 2013, hoteliers enjoyed better review scores and improvements in service and management response rates, despite declining Internet satisfaction, according to the latest findings that compare user-generated hotel reviews for 2013 with the year prior. TrustYou, working in conjunction with Donna Quadri-Felitti, Ph.D., at New York University, Preston Robert Tisch Center for Hospita...
Ayre Hoteles of Spain Switch Remaining Portfolio to Pegasus Connect+
Pegasus Solutions | January 24, 2014
DALLAS (January 24, 2014) – Ayre Hoteles have switched the rest of its portfolio of four-star hotels to Pegasus Connect+. All of the brand's 11 urban hotels in six Spanish cities are now available online, and in the global distribution systems (GDSs) under the "UI" chain code. "Ayre Hoteles was launched in 2006 to bring a fresh blend of functionality, comfort and style to the Spanish market," said Juan Serra of Ayre Hoteles. "We signed with Pegasus Connect+ because it too brings a fresh blend of functionality in terms of hotel distribution and reservations. Pegasus Connect+ allows our hotel teams to focus on the people, which we say i...
New outsourced revenue management startup in Orlando
BestRev.com | January 23, 2014
BestRev, LLC, is a new revenue management consulting startup, based in the Orlando, FL area. With core competencies in the areas of revenue management, rate and inventory management, online distribution and channel management, the team at BestRev is now offering their services to independent and franchise hotel properties of all sizes. According to CEO and co-founder, Zephyr Gentry, "We recognize the need that independent and franchise owners have every day: for solid expertise and know-how in the ever-changing world of e-commerce, as it relates to hotels specifically, and the travel industry, in general. The old approaches just don't w...
CSM Lodging Announces Plans for Historic Professional Building in Phoenix Following Purchase
CSM Lodging | January 22, 2014
$40 Million Hotel Targeted to Open by Super Bowl 2015 Minneapolis, Minnesota, January 22, 2014 ... CSM Lodging, a division of CSM Corporation, has announced plans for the renovation of the historic Professional Building -- the former Valley Bank & Trust building -- located at North Central Avenue and Monroe Street in downtown Phoenix, and the property's conversion to a premium select-service hotel. The hospitality management, ownership and development company, which owns and operates 39 hotels in locations across the country, completed the purchase of the landmark property on December 20. Bill Upshaw, president of CSM Lodging, made ...
Infor Partners with Hard Rock Rocksino Northfield Park
Hard Rock Rocksino Northfield Park | January 22, 2014
Providing a Dependable Financial and Human Resources Foundation NEW YORK - Jan 22, 2014- Infor, a leading provider of business application software serving more than 70,000 customers, today announced that Hard Rock Rocksino Northfield Park in Northfield, Ohio, a premier entertainment and gaming destination in the Midwest, has selected Infor Infinium FMS and Infor Infinium HCM, to improve financial reporting, payroll, and analysis across the property. Built on the reliability of IBM Systems, Infor Infinium FMS provides a proven and reliable financial solution that organizations can count on to help them close books accurately and quickly...
5R’s of Digital Marketing and Social Media Engagement: Renew, Review, Repute, Replace and Respond
Lodging Interactive | January 22, 2014
Lodging Interactive says Websites, Review Sites, Reputation Management, Content Marketing and the merger of Social Media & Mobile should be top priorities for hotel marketers in 2014 PARSIPPANY, N.J. - JANUARY 22, 2014 - Hoteliers who didn't pay much attention to digital marketing and social media engagement last year will be playing catch up this year, as 2014 is looking to be the year of "Internet Everything." Experts are predicting "Millennials will become the core customer within the hospitality and travel industries over the next five to 10 years," and "global travel to the U.S. will begin to rise dramatically." These travel tr...
InvoTech and T-Y Group Partner to Simplify Linen Supply and Control for Grand Beach Hotel Surfside
InvoTech Systems | January 22, 2014
Miami's Luxury Grand Beach Hotel Surfside Opens with Easy-Install UHF-RFID Linen System to Protect Valuable Assets LOS ANGELES, CA - January 22, 2014 - InvoTech Systems, Inc. announced that the Grand Beach Hotel Surfside installed InvoTech's UHF-RFID Linen System to protect the property's high-value linen investment. T-Y Group provided the hotel with 50,000 linen items pre-tagged with durable UHF-RFID laundry tags to enable instant, simplified linen inventory and tracking. InvoTech is a leading provider of systems that integrate the latest RFID technology to increase profitability for hotels, casinos, hospitals, and commercial laundry o...
CSM Lodging’s Kip’s Irish Pub Places in Top 5 Restaurants in St. Louis Park on TripAdvisor
CSM Lodging | January 22, 2014
Minneapolis, Minnesota, January 2014 ... CSM Lodging, a division of CSM Corporation, announced that the company's acclaimed restaurant, Kip's Irish Pub, has placed in the Top 5 restaurants on TripAdvisor® within its market, St. Louis Park, in the Minneapolis metropolitan area. Kip's Irish Pub placed at #5 out of 60 restaurants rated in the market. Kips was aided by glowing consumer comments about the restaurant's outstanding service, beverages and cuisine. Known by locals as an authentic Irish pub, Kip's opened in 2006 and is located in the Minneapolis Marriott West Hotel at 9970 Wayzata Boulevard in St. Louis Park. "I think Kips is so...
The Rainmaker Group Names Chris Clement Director, Hospitality Sales
Rainmaker | January 22, 2014
Veteran Ex-Marriott International Sales and Revenue Management Executive Calls GroupREV® One of Industry's Hidden Gems ATLANTA, GA - January 22, 2014 - The Rainmaker Group, a world leader in automated profit optimization software and services for the gaming/hospitality industry, is pleased to announce the addition of veteran executive Chris Clement as Director, Hospitality Sales. In his new position, he will spearhead sales initiatives of GroupREV® - Rainmaker's sophisticated, yet to simple-to-use sales empowerment tool for group forecasting and pricing - a product Clement maintains is one of the industry's "hidden gems." "There is no...
The Top 10 Questions Hoteliers Should Be Asking Their Website Design Vendor
the Authors and HeBS Digital | January 21, 2014
By Max Starkov and Sara O'Brien In the multi-screen world we live in today, hoteliers must meet the needs of their guests on every device. This means investing in technology that allows for the best user experience on the three screens: desktop, mobile and tablet. The difference between an ordinary hotel, resort or casino website and a great one could be measured in hundreds of thousands of dollars of missed revenue a year. Some hoteliers are mistakenly led to believe that 'going cheap' when re-designing their property's website will save money. Wrong! Not investing in the correct property website will cause you to lose money and severe...
The New York Palace Hotel Discovering Guests’ Every Desire via ZMail from ZDirect
ZDirect | January 21, 2014
To improve guest communications and enhance service following its recent $140 million transformation, this now modern midtown masterpiece turns to hospitality's leading Email Service Provider and pioneer of Hotel Marketing Automation [HALLANDALE BEACH, FL- JANUARY 21, 2014] - Recently The New York Palace hotel underwent a thorough transformation from a historic Madison Avenue gem to Midtown's premier modern hotel. To prepare for its reveal and to take personalized luxury service to even higher levels, property owner Northwood Investors Inc. turned to the industry's premier Email Service Provider and pioneer of Hotel Marketing Automation...
