Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
PERCIPIA | September 16, 2024
The Top 7 Pain Points in Hospitality Procurement and How to Overcome Them
Johannes Vocke | July 24, 2024
Technology
5 Ways Digitalization Will Help Integrate H-2B Visa Employees Into the Hotel Workforce and Make Them Feel Valued
Andrada Paraschiv | April 12, 2022
As foreign nationals arrive in the U.S. on temporary Visas to help fill labor gaps, hotel operators can leverage mobile communication tools to remove the language barrier and assist with onboarding, training, scheduling, engaging, and recognizing employees By Andrada Paraschiv The next wave of foreign nationals on H-2B Visas are arriving in the U.S. to fill vacant non-agricultural jobs. Some of those workers may choose to fill vacant frontline positions at hotels. While operators are desperate for help, hiring from overseas can cause additional issues for Human Resources teams and managers, especially if the labor is unskilled. Therefore...
Somerset on the Pier Partners With Liveport to Deploy Advanced Guest Wi-Fi Network Connectivity
Liveport | April 12, 2022
Award-winning 4.5-star property ensures heightened guest satisfaction and operational efficiency with fast and reliable internet access for personal devices. MELBOURNE, Australia — April 12, 2022 — Liveport, a leading provider of internet services and IoT-based technology, has been credited with dramatically enhancing Wi-Fi service and network quality at Somerset on the Pier, a luxury serviced apartments property in Hobart, Australia. Housed in a converted 1930s pier and situated on the shores of Hobart’s waterfront, Somerset on the Pier is renowned for its seamless blending of old-world charm and modern design, an achievement now f...
Inntopia and AZDS Launch Multi-Product Version of Popular RevRaise Booking Engine
Inntopia | April 12, 2022
STOWE, VT & DENVER, CO- After years of concepting, UX/UI design, and development, Inntopia and AZDS are releasing a powerful update to AZDS’s RevRaise booking engine. By combining Inntopia’s industry-leading ability to aggregate and sell products across multiple systems with AZDS’ track record for delivering innovative, conversion-increasing booking engines, the new integration allows guests to easily and quickly book everything they need for a vacation from a single, intuitive interface without leaving the resort or hotel’s website domain. “We’ve built and continually optimized the luxury hospitality industry’s leading b...
M7 Selected to Deploy Mobile Key Technology at 1,500 North American Hotels and Resorts
M7 Services | April 12, 2022
Leading managed IT service provider to execute large-scale deployment of mobile access solutions to Marriott franchised properties across the region Houston, TX – April 12, 2022 – M7 Services, a leading provider of managed IT services for the hospitality industry, today announced that the company has been selected to execute the technical aspects of a continued rollout of mobile phone-based digital access solutions at over 1,500 hotels and resorts in the North American market. As part of an agreement, which was signed in late 2021, M7 will also provide ongoing technology support to properties who have previously implemented digital acc...
Swire Hotels Teams Up With Agilysys to Provide Smarter, Faster, Greener Guest Experiences
Agilysys | April 12, 2022
Software solutions enhance operational efficiency across all Hong Kong properties and will extend to the full global portfolio over time ALPHARETTA, GA — April 12, 2022 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation end-to-end SaaS and on-prem ready hospitality software solutions, today announced that Hong Kong-based Swire Hotels has activated Agilysys solutions in all its Hong Kong properties and plans to extend these across its entire property portfolio. The comprehensive suite from Agilysys includes Agilysys Seat, an online seat reservation, wait-list and venue management system that optimizes both r...
SP Square Selected by OYO Hotels as The Company Standard for Performance Management Platform
SP Square Systems | April 11, 2022
World’s third-largest hotel brand to implement SP Square’s advanced operations management technology platform as Company Standard Palm Beach, FL (April 11, 2022) – SP Square, provider of the industry’s fastest-growing platform for true asset management, operations management and AI-powered guest engagement, announced today that OYO Hotels, Inc. has selected SP Square’s advanced operations management platform as its Company Standard. An India-based hospitality brand company, OYO is currently the third-largest hotel chain in the world, with 23,000 hotels, 850,000 rooms and 46,000 vacation homes in more than 800 cities worldwide. T...
MobiusVP’s CustomerCount Adds WhatsApp Communications Channel to Cloud-Based Customer Feedback System
CustomerCount® | April 7, 2022
INDIANAPOLIS, IN – April 7, 2022 – Bob Kobek, RRP President of MobiusVP has announced yet another major distribution vehicle to deploy its CustomerCount® online feedback management system. MobiusVP/CustomerCount has added WhatsApp Messenger as a communication channel for delivery of its cloud-based surveys and onsite service requests. The application has been made available through its strategic technical partner, ConnectionsGRP. CustomerCount is the only feedback system with access to the production capabilities of WhatsApp. The addition of WhatsApp to the CustomerCount® platform is an unparalleled breakthr...
Groups360 Raises $35 Million in Funding to Support Rapid Growth
Groups360 | April 7, 2022
$35 Million Investment from Zigg Capital, Blackstone Innovations Investments, and Fir Tree Partners to Accelerate Growth NASHVILLE, TN – April 7, 2022 – Groups360, a leading platform for booking group travel, today announced the completion of a $35 million funding round led by Zigg Capital and including Blackstone Innovations Investments, and Fir Tree Partners. They join existing investors Accor, Hilton, IHG Hotels & Resorts, and Marriott International. Groups360 provides real-time availability and instant booking capabilities for both hotel room blocks and meeting space, streamlining group travel for organizers, attendees, a...
Why Your Hotel Must Now Allow for Mobile Apps and Keys
Larry and Adam Mogelonsky | April 6, 2022
By Larry and Adam Mogelonsky Will we ever see the day when hotels no longer have a front desk? It depends on the brand, of course. But coming out of the pandemic, there’s no denying that guest behavior has changed and some prefer to forego the check-in and check-out process. The key for today is flexibility while still implementing systems that let you ‘future proof’ your property. To get more insights into this transition as we enter a strong travel recovery phase, we connected with Robert Stevenson, CEO at INTELITY, to get a sense of the current state of mobile app solutions and what hotels should be aware of when shifting to a ...
Hard Rock Hotel & Casino Lake Tahoe Partners With INTELITY to Launch Branded App
INTELITY | April 6, 2022
The premier gaming and entertainment destination in Lake Tahoe enhances the guest experience with INTELITY-created mobile app Los Angeles, CA - April 6, 2022 - INTELITY®, the provider of hospitality’s broadest guest experience and staff management platform, announced today the launch of a new custom brand mobile app for Hard Rock Hotel & Casino Lake Tahoe in Nevada. Powered by the INTELITY platform, the app offers a full suite of guest functionality including mobile check-in and guest messaging. The cloud-based platform also supports GEMS®, INTELITY’S staff-facing suite of tools for Hard Rock’s staff. The branded app is set t...
The Hotel Concord Leverages Stayntouch PMS to Reinforce AAA Four Diamond Award-Winning Service
Stayntouch | April 6, 2022
Advanced mobile check-in and robust automation enable The Hotel Concord to empower staff and amplify the guest experience BETHESDA, Md. – April 6, 2022 - Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technology, has partnered with The Hotel Concord, an independent luxury boutique hotel located in the center of New Hampshire’s historic capital city. Under the collaboration, The Hotel Concord is leveraging Stayntouch’s flagship PMS to further heighten its delivery of classic luxury service, powered by flexible and easy-to-use technology. The Hotel Concord delivers award-winning luxury...
Zoox Smart Data Launches New Partnership Program for Enterprise Networking Companies and the Properties They Serve
Zoox Smart Data | April 5, 2022
Network hardware and software providers now have an opportunity to expand their product offerings with the proven data collection and strategic marketing platform from Zoox. ALPHARETTA, GA – April 5, 2022 – Zoox Smart Data (“Zoox”), an international provider of technological solutions that harness big data to build customer profiles from existing Wi-Fi networks, today announced the launch of its new partnership program. Network hardware and software companies now have the ability to partner with Zoox to provide property clients with more access to guest and customer data than ever before. “As a global technology company, we are ex...
Green Fig Resort & Spa Partners With Hotel Internet Services to Cater to Guest Demands for High-speed and Reliable Wi-Fi
Hotel Internet Services, Inc. | April 5, 2022
Luxurious Caribbean resort’s elimination of connectivity challenges ensures competitive edge in fully addressing modern traveler needs. SOUFRIERE, Saint Lucia — April 5, 2022 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has been credited with dramatically improving Wi-Fi service performance for guests visiting the Green Fig Resort & Spa in Saint Lucia. A boutique luxury resort serving as the ultimate tranquil Caribbean destination, Green Fig Resort & Spa via its partnership with HIS can now ensure that its world-class quality service extends to provid...
Crystal Springs Spa & Golf Resort Centralizes Inventory Control Across 12+ Revenue Centers With Maestro PMS/Yellow Dog Software Integration
Maestro | April 5, 2022
All retail, pro shop, and spa transactions are processed in Maestro with inventory managed by Yellow Dog via a centralized platform; Maestro is Yellow Dog’s first and only PMS partner Markham, Ontario — April 5, 2022 — With six golf courses, four pro shops, and two spas, Crystal Springs Resort in Hamburg, N.J., wanted to consolidate its inventory processes. The largest four season golf, spa, and culinary destination in the Northeast has been relying on the Maestro property-management system for more than a decade and Yellow Dog Software for retail merchandise inventory management. Today, through a new integration partnership, these tw...
Cendyn Announces the Launch of the Cendyn Hospitality Cloud for Hoteliers Looking to Drive Direct Bookings
Cendyn | April 5, 2022
The first applications available on the Cendyn Hospitality Cloud are Starling customer data platform (CDP) and Cendyn’s website content management system (CMS) Tuesday, April 5, 2022 – Boca Raton, FL – Cendyn, a catalyst for digital transformation in the hospitality industry, is excited to announce the launch of the new Cendyn Hospitality Cloud, including the release of the platform’s first applications, an industry-leading website content management system (CMS) powered by Cendyn’s customer data platform (CDP), Starling. At a time when hoteliers must do more with less, hotels are embracing rapid digitization and automation of...
The Importance of Increasing Digitization in Hospitality
Nicola Graham | March 31, 2022
By Nicola Graham Ever since the first hotel reservation system was established by Westin in 1947, technology has increasingly become a centerpiece of hotel operations. The pace of change continues to accelerate, with strides in artificial intelligence (AI) and machine learning (ML) technologies expanding the capabilities of automated personalization. But that doesn’t mean that hospitality technology has kept up with the times. The majority of hotels have yet to fully unleash their full digitization potential. It’s not for a lack of trying: AI marketing is supported by 75% of hotel chain’s top executives, and yet only 36% of all...
Hotel Panic Button Compliance in 2022: What You Need to Know
Parminder Batra | March 30, 2022
By Parminder Batra Before the hospitality industry was plunged into a period of prolonged uncertainty amidst the COVID-19 pandemic, we witnessed a collective push towards an industry-wide culture of enhanced safety. The state of the industry was, after all, hardly a well-kept secret. Over time, as news of accidents or incidents between hotel staff and guests continued to break and permeate across the industry, while staff turnover remained notoriously high, it became clear that hospitality brands could no longer sweep this issue under the rug. It is estimated that around 2 million rooms will fall under mandates for hotel panic button c...
The Automation Generation
Annette™, The Virtual Hotel Agent | March 29, 2022
Why today’s travelers place efficiency ahead of personal connection The hospitality industry has always been a people-centric line of work. Face-to-face conversations with real humans have been the cornerstone of service industries since its inception. A smiling face behind the front desk of a hotel cannot be replaced. Technology, on the other hand, has continually shifted the way guest service representatives interact with travelers and hotel guests. Each generation brings a new disruptive technology that shakes up the way the world does business. With each change, there is resistance, but progress always wins out. In a recent story...
Mills James Evolves Hotel and Convention Center Communications With Worldwide Holographic Technology
MILLS JAMES | March 29, 2022
Award-winning hospitality AV group seeking companies interested in exploring Proto technology; ‘If you can’t be there, beam there.’ COLUMBUS, OHIO — March 29, 2022 — Imagine hotel brand executives could speak at events, and A-List celebrities could make life-like appearances at annual conventions without traveling. If popular animated movie characters could personally greet families at the box office in real-time or high-end retail outlets replaced mannequins with people modeling jewelry and apparel. Meet Proto, a hologram unit that can project anyone anywhere — live or pre-produced in three dimensions. Proto Inc. (formerly P...
Agilysys to Showcase Cloud Native Modern Technology Based Solutions for the Hospitality Industry’s Top Challenges at Consultants Forum, May 17-1
Agilysys | March 25, 2022
The technology leader will explore solutions to hospitality’s top challenges and reveal industry trends shaping the future. ALPHARETTA, GA — March 25, 2022 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation SaaS and on-premise hospitality software solutions, today announced its upcoming Consultants Forum 2022 scheduled for May 17-18, at the beautiful Atlantis Bahamas. The highly anticipated conference will focus on solutions for the hospitality industry’s top challenges. “It is an honor for Atlantis Bahamas to host this incredible event,” said Darrin Pinkham, chief information officer for Atlantis Ba...
CallTek Adds Video Support as DISH Business Partner
CallTek | March 24, 2022
Los Angeles (March 24, 2022) – Hospitality technology support leader, CallTek is proud to add state-of-the-art video to their portfolio of service offerings as a DISH Business Partner providing clients and integrators with nationwide installation and remote support services. Existing CallTek hospitality customers can now bundle the industry’s best in-room entertainment services to their commercial offerings. CallTek is certified for Satellite TV Systems and DISH's renowned SmartBox 2 platform for commercial installations. Customers will have the option to add installation, service, and/or remote support to their current plans. Cal...
The Hotel of the Future: Interview With GM About Technology in 2030
Ian Millar | March 23, 2022
By Ian Miller What IT tools and platforms does the hotel of the future require? What might be the technology competencies of future hotel general managers? This imaginary interview between EHL professor Ian Millar and BOSC6 student Kelly Sebastianutto propels us into a top London hotel in 2030 where Kelly is the newly-appointed General Manager. New position, how do you feel about it? Great! But also a little bit overwhelmed as the industry has really transformed itself since I graduated from EHL in 2022. Since starting this role 6 months ago, we have already made numerous changes to our tech operations. Thinking ...
INTELITY Introduces 1-Click Mobile Check-in for a Seamless Guest Experience
INTELITY | March 23, 2022
Hotels can now greatly simplify the guest authentication, mobile key and check-in process Los Angeles, CA – March 23, 2022 – INTELITY®, the provider of hospitality’s most comprehensive guest experience and staff management platform, announced today the implementation of its 1-Click Mobile check-in capabilities on the platform. The functionality provides significant improvements on app user flow and is set to drive guest app adoption and engagement, as well as utilization across other functions of the guest’s mobile experience. “At INTELITY, we have long been an industry leader in improving the digital guest journey by continuing...
SimplyAnnounce, an Electronic Bulletin Board Application, Advances Cloud Communication Platform
Think Simplicity | March 23, 2022
Think Simplicity Adds New Functionality to Provide Hoteliers with the Ability to Post Important Information for Staff Quickly and Easily BONITA SPRINGS, Fla., March 23, 2022 — Think Simplicity, a cloud communication technology provider of all-inclusive voice and chat solutions for the hospitality industry, announced today the launch of SimplyAnnounce™, an electronic bulletin board application. The new capability has been added to Think Simplicity’s hosted Communications Web Portal (CWP) at no extra charge to clients and is designed to replace traditional employee communication methods. Internal hotel communication is fractured by t...
