Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
PERCIPIA | September 16, 2024
The Top 7 Pain Points in Hospitality Procurement and How to Overcome Them
Johannes Vocke | July 24, 2024
Technology
Pinehurst Resort Drives 500% Outbound Sales Increase
Pinehurst | December 12, 2013
Legendary Golf Resort Builds Team of "High Performance" Reservation Agents; Leverages Call Center Data for Championship Conversion Scores December 12, 2013 - In 2014, Pinehurst has the honor of hosting back to back U.S. Men's Open and U.S. Women's Open Golf Championships. This marks the first time in history that both tournaments will be played on the same course in the same year. But top PGA golfers have nothing on the championship scores turned in by Pinehurst's reservation team in 2013. In the past 12 months, Pinehurst Resort's call center team increased reservations 18%, improved conversions nearly 10%, and generated a 500% increase...
Noble Acquires the 123-room Q Hotel in Kansas City, Missouri; To Undergo Renovation and Conversion
Noble Investment Group | December 12, 2013
ATLANTA, Dec. 12, 2013 -- Noble Investment Group ("Noble") today announced the acquisition of the Q Hotel located in the Historic Westport District of Kansas City, Missouri. The 123-room hotel will undergo a comprehensive renovation and conversion to become one of the first AC Hotels by Marriott properties located in the United States. AC Hotels by Marriott is a highly acclaimed urban lifestyle hotel brand that currently has 79 properties in Spain, Italy, Portugal and France and will soon be unveiled in the United States. The brand boasts a stylish, urban, cosmopolitan design while creating a tailor-made guest experience. The renowned H...
Getabed Connects with eRevMax Channel Ecosystem for Upgraded Connectivity
Getabed.co.uk | December 12, 2013
UK Based B2B Bed Bank Completes XML Integration for Greater Access to Hotel Inventory London, December 12, 2013 - UK based Getabed.co.uk, an award winning independent B2B bed bank, has integrated with eRevMax, the leading provider of hotel online distribution solutions, to further expand connectivity options available to its fast growing portfolio of hotel partners. Accommodation providers will now be able to make immediate ARI (Availability, Rates and Inventory) updates on the channel through eRevMax's RateTiger solution. According to Matt Stuart, Managing Director, Getabed Dubai, "We continue to embrace new technologies to enable our ...
Las Vegas, Florida and Philadelphia Sign with nSight Travel Intelligence
LVCVA | December 12, 2013
Leading destination marketers make faster, better decisions with visibility into the human aspects that define consumer travel preferences and shopping behavior NASHVILLE, TN - December 12, 2013 - World-class destination marketing organizations Las Vegas Convention and Visitors Authority (LVCVA), VISIT FLORIDA and Visit Philadelphia™ have signed with nSight travel intelligence, the largest aggregator of global travel search and booking data, to receive an unprecedented view of online travel consumer behavior from around the world. Aggregating 25 billion global travel searches and bookings from 5,000 online travel websites, nSight's d...
nSight Names Matt Neff as Regional Director of Sales
nSight | December 11, 2013
NASHVILLE, TN - December 11, 2013 -nSight travel intelligence, the largest aggregator of global travel search and booking data, has tapped the expertise of business intelligence (BI) veteran Matt Neff as Regional Director of Sales to lead the hotel industry launch of its travel intelligence solution. The hotel version of nSight™, giving hotel operators an unprecedented view of online travel consumer behavior from around the world, releases in January 2014. With 15 years of experience, Neff is a hotel industry expert specializing in the application of business intelligence to enhance hotel performance and improve ROI. Before coming to ...
CSM Lodging Names Craig Troxell Director of Sales, Courtyard by Marriott Seattle North, Washington
CSM Lodging | December 11, 2013
Minneapolis, Minnesota, December 11, 2013 - CSM Lodging, a division of CSM Corporation, has appointed Craig J. Troxell director of sales for the Courtyard by Marriott Seattle North/Lynnwood Everett, located in Lynnwood, Washington, just north of Seattle. Kate Burda, vice president of sales and marketing, made the announcement. "It is a pleasure to welcome Craig to CSM Lodging and to our property, the Courtyard by Marriott Seattle North/Lynnwood," said Ms. Burda. "He comes to us armed with important sales contacts and impressive sales leadership experience, which we expect will add great value to our company and this property." Craig Tro...
Profiles In Success: How YMCA of The Rockies Grows Business with Loyalty, Custom Group Landing Pages
Maestro Property Management Solution | December 11, 2013
Relationships and Exceptional Personal Service are Winning Strategies for YMCA of the Rockies; Partnership with NORTHWIND-Maestro PMS Benefits Property, Guests, Staff, and Global Community Markham, ON - December 11, 2013 - YMCA of the Rockies understands relationships. For more than 100 years it has built its growing year-round group business on customer loyalty and long-term relationships with organizations and individuals. When YMCA of the Rockies made its property management system decision, its short list had only 2 companies - the industry's largest system vendor and Maestro, the service-focused provider for independents. The prope...
Lodging Interactive Offering Free Services Bundle to New Digital Marketing Clients in 2014
Lodging Interactive | December 11, 2013
Need a new Website . . . Search Engine Content Marketing . . . Social Media Engagement . . . and Online Reputation Management? Hotels that sign up for full-service digital marketing services will receive a FREE gift that will keep on giving throughout the New Year! PARSIPPANY, N.J. - DECEMBER 11, 2013 - Lodging Interactive is offering a gift to hoteliers this holiday season that will keep on giving throughout 2014. Any hotel that signs up for full-service digital marketing before January 31 will receive a bundle of FREE services, valued at more than $8,000. "This is the time of year for giving, and Lodging Interactive is bundling some o...
Football Fans Are Big on Feedback: What Do Super Bowl Fans Want Most During Big Game Hotel Stays?
TrustYou | December 10, 2013
Peace & Quiet, Good Service, Great Food & WiFi TrustYou Analyzes Reviews From Last Five Super Bowl Host Cities To Infer What NY Hotels Can Expect During This Year's Unprecedented Outdoor Super Bowl New York, New York and Munich, Germany - December 10, 2013 - Football fans are big on more than just the big game; feedback in the form of online hotel reviews seems to be something pigskin lovers are passionate about. TrustYou, an online reputation management company, has collaborated with Donna Quadri-Felitti, Ph.D.at New York University, Preston Robert Tisch Center for Hospitality, Tourism, and Sports Management, to look at hotel r...
WTTC Taps nSight As Global Knowledge Partner
nSight | December 10, 2013
Global Research Leader Uses Travel Intent Data to Extend Travel Research NASHVILLE, TN - December 10, 2013 - The World Travel & Tourism Council (WTTC) has invited nSight, the largest aggregator of live global travel intent data, to join its exclusive group of Knowledge Partners to help extend research on the economic and social contribution of Travel & Tourism worldwide. Conducting research to understand the value of Travel & Tourism to world economies, WTTC invites selected global research organizations and academic institutions to join its exclusive group of Knowledge Partners who are leaders in their field of research and...
Nominations Open for the Mobile Innovation in Travel Awards 2014
EyeforTravel Ltd. | December 10, 2013
December 10, 2013 Do you know a travel brand that is investing intelligently in mobile? If so EyeforTravel wants to hear from you. The mobile story and its impact on the travel industry is one that EyeforTravel has told often in recent times. One of the clearest trends in travel, according to our most recent Social Media & Mobile in Travel Distribution report 2013*, is that cross-device shopping is on the rise. Indeed, travellers today are researching, planning and booking travel using a variety of devices including mobile, tablet and desktop at each stage of the process. It seems, too, that many are becoming more comfortable with b...
Hospitality Upselling Specialist TSA Solutions Launches Corporate Dashboard Functionality
TSA Solutions | December 9, 2013
Leading provider of revenue-enhancing solutions for the global hospitality market adds ROI reporting tool for multi-property portfolios. Minneapolis - December 9, 2013 - TSA Solutions, a leading global provider of revenue enhancing solutions for the hospitality industry, has launched a major enhancement to its Front Desk Upselling solution. The addition of myDashboard, now a standard feature of TSA Solutions' flagship product, delivers at-a-glance key performance indicators of upsell performance across all hotels in a company's portfolio, including impact on RevPar performance. With myDashboard, hoteliers can view year-over-year perform...
Former Hyatt Regency Irvine Changes to Hotel Irvine & Conference Center
BuildCentral | December 9, 2013
Hotel-Online and BuildCentral Have Updated 135 Hotels in the Last Two Weeks with Changes in Personnel, Property Management or Ownership Chicago, IL. December 9, 2013 - Hotel-Online and BuildCentral have reported 135 changes in personnel, property management and ownership in the Hotel Profiles database over the last two weeks. Many hotels are getting a fresh start with a new Owner, Property Manager or General Manager. Recommend your product or service to someone who might be looking for a change. Hotels Under New Management: The Westin Columbus (Columbus, OH) Courtyard San Diego Rancho Bernardo (San Diego, CA) Hilton Garden Inn Saras...
Crown Hotels Selects Newmarket Solution to Deliver Efficiency Gains and Analytics
Newmarket International, Inc. | December 6, 2013
Portsmouth, New Hampshire - December 6, 2013 - Newmarket® International, Inc. ("Newmarket"), the proven business solutions provider for empowering hospitality organizations to lower costs and increase revenue, while improving customer satisfaction and guest loyalty, today announced that Crown Hotels selected the Delphi sales and catering solution to improve the understanding of their business operations. Crown Hotels is a high-end, luxury brand with multiple locations in Australia and Asia, offering impressive meeting space and sophisticated boardroom facilities. When Crown Hotels decided to restructure their sales and events operation...
The Shift in Hotel Bookings from Desktop to Mobile and Tablet Accelerates in Q3, 2013
the Authors and HeBS Digital | December 6, 2013
By Max Starkov & Sara O'Brien In our article earlier this year, "The Truth is in the Numbers: 2013 is Undoubtedly the Year of the Three Screens in Hospitality," we outlined the rapid growth in hotel website visitors and bookings from mobile (smartphone) and tablet devices at the expense of the traditional desktop. The results from Q3 2013 are in, and the shift from desktop to mobile and tablet devices is even more massive than it was at the beginning of the year. There is no doubt: 2013 is undeniably the year of the three screens. The Shift is Massive: The results from Q3 of 2013 demonstrate a tremendous and continual shift from de...
Pegasus Solutions Launches the Pegasus Academy
Pegasus Solutions | December 6, 2013
Interactive Library of Client Learning Tools Tailors Client Support to Hotelier Needs DALLAS (December 5, 2013) – Pegasus Solutions has launched the Pegasus Academy, an interactive library of client learning presentations available to Pegasus Connect+ clients. Viewable on both desktop and all mobile devices, the Pegasus Academy expands global access to support tailored to the busy hotelier's needs. "Our number one commitment is to our hotel clients," said Ges Doran, senior vice president and managing director, client services for Pegasus Solutions. "It's not enough to make client support available. You have to ask what the hotelier w...
TrustYou Selected By Hotel Leader Sonesta for Online Reputation Monitoring & Social Media Solution
TrustYou | December 6, 2013
TrustYou to Power Sonesta Portfolio To Increase Online Awareness and Customer Sentiment MUNICH, DALLAS - December 5, 2013 - Sonesta International Hotels Corporation, the 5 brand hotel operator and market leader across 8 countries, has chosen TrustYou for its social media monitoring and reputation management worldwide. Sonesta will use TrustYou to monitor online reviews, tweets and posts for 55+ of its properties worldwide and gain customer specific-insights about their properties. TrustYou's sophisticated technology detects sentiment in user-generated content to uncover trends, strengths, and challenges. "As a global leader in hospitali...
Top 5 Trends in Hotel Technology: Infographic
eRevMax | December 4, 2013
London, 4 December, 2013: With technology adoption on a rise, the expectations of travellers have also increased manifolds. Thus a hotel's technology offerings play an important role for guests when they are booking an accommodation. eRevMax, the leader in hotel online distribution and channel management solutions, has unveiled an infographic to assist property owners around the world to know about the latest technology trends topping the charts this season. One of the current trends listed by eRevMax deals with device and entertainment autonomy. A SmartBrief poll showed that 45% of hotel guests travel with two devices and 40% with thre...
How to Angle for Better Attribution Using Analytics
EyeforTravel | December 4, 2013
Attribution is difficult but digital data can help. Ritesh Gupta, EyeforTravel's Travel Journalist, gets the low-down and the highbrow from a marketing expert at Travelocity. No marketing investment can be committed to unless it can demonstrate a tangible impact on metrics. Digital advertising is no different. However given its potential to be a high performance medium, that delivers intelligent and relevant data, works strongly in its favour. Indeed, actionable data intelligence today is being converted into targeted marketing actions: SEO templates, content initiatives, link building and so on. So when marketing executives see technol...
New Copywriting Service Launched For Hotels
Lodging Interactive | December 3, 2013
Hospitality-focused copywriting service from Lodging Interactive helping hotels ensure their websites are optimized for Google's Hummingbird algorythm changes PARSIPPANY, N.J. - DECEMBER 3, 2013 - A recent survey conducted by Travel Leaders Group reports that 56.6 percent more Americans will travel over the 2013 holiday from Thanksgiving through January 1, 2014 compared to those who traveled during the same period in 2013. Travelers looking for lodging accommodations may have difficulty finding a hotel via Google if the property's website has not been updated from a keyword search algorithm to one that is content driven and recognized b...
RFID Systems Provider InvoTech Names Jeff Welles President
InvoTech Systems | December 3, 2013
Industry Veteran to Focus on Customer Success; Will Continue to Leverage Emerging Technologies and Provide Superior Customer Service LOS ANGELES, CA - December 3, 2013 - InvoTech Systems, Inc. appointed Jeff Welles to the post of president. InvoTech is a leading provider of systems that integrate the latest RFID technology to increase profitability for hotels, casinos, hospitals and commercial laundry operators. InvoTech celebrated its 20-year anniversary in 2013 and more than 500 clients in over 20 countries. Welles brings 21 years of experience solving clients' business problems with advanced technologies to his new post. Click here f...
iTesso Enhances Data Security With Merchant Link Interface
iTesso | December 3, 2013
The revolutionary iTesso Enterprise Lodging System partners with Merchant Link for enhanced data security through point-to-point encryption and tokenization. BREDA, NETHERLANDS - DECEMBER 3, 2013 - iTesso, the global innovator in Cloud-native hospitality technology, announces a new interface between the iTesso Enterprise Lodging System and Merchant Link, a leading provider of payment gateway and data security solutions. By teaming with Merchant Link, the iTesso solution is not subject to Payment Card Industry (PCI) requirements, but actually exceeds the standard by completely eliminating the storage of cardholder data in the iTesso data...
HMC to Manage the New Build 83-key Microtel Inn & Suites by Wyndham Midland, TX; Opening in Q2 2014
Hospitality Management Corporation (HMC) | December 3, 2013
Dallas, TX, December 3, 2013: Leo Spriggs, President/CEO of Hospitality Management Corporation (HMC), one of the country's largest third-party privately held hotel management companies ranked in the top 40 (of all third party and owner operated) largest independent U.S. Hotel Operators is pleased to announce the signing of a property management agreement for a new build Microtel Inn & Suites by Wyndham, located in Midland, Texas adding to HMC's growing portfolio of managed properties. The Microtel Inn & Suites by Wyndham will have a total of 83 guest rooms and is to be completed by early April 2014. Some of the Hotel amenities a...
Seven Pain Points in Analytics, Seven Possible Solutions
EyeforTravel | December 3, 2013
Being more focused and strategic with data and analytics can deliver significant benefits to the bottom line, writes Pamela Whitby, editor, EyeforTravel. Everybody is talking about how data, if used correctly, can deliver greater efficiency and a better customer experience. But achieving this in a rapidly changing environment is anything but easy. From keeping on top of big trends (think the rise of metasearch, holiday rentals and homestays) to skilling up and spending in the right place, analytics teams must be statistically minded and strategically focused. Ahead of EyeforTravel's upcoming Smart Travel Analytics North America 2014 sh...
