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Technology
New Discipline of Revenue Strategy Takes Center Stage at Industry’s First Revenue Strategy Summit
Duetto | November 14, 2013
More than 200 Leaders Discuss Threats, Opportunities and Disruption, at the Inaugural RSS, Powered by Duetto Thayer Lodging CEO Lee Pillsbury Urges Leaders to Take Risks, Assert Leadership, in Today's "Very Crowded Value Chain" New York, November 14, 2013 ... There was a sense something bigger was at work than "just an industry conference," as 200 leaders from the fields of revenue management, marketing, sales and distribution converged on today's first annual Revenue Strategy Summit at the Affinia Manhattan. That "something" was the birth of a new discipline -- Revenue Strategy -- as leaders from major hospitality brands, academic inst...
Need Help Replying to Online Reviews?
Lodging Interactive | November 13, 2013
In addition to monitoring online chatter, CoMMingle by Lodging Interactive quickly replies to guest comments on each hotel's behalf to better manage its online reputation PARSIPPANY, N.J. - NOVEMBER 13, 2013 - In today's hospitality climate, it is very important that hoteliers monitor what people are saying about their properties online and in social media. Monitoring one's online reputation is just the first step to a maintaining a stellar image. According to CoMMingle by Lodging Interactive, a social media marketing and engagement agency that develops customized solutions for hotels, restaurants and spas, the missing piece to the rep...
Customers Give eRevMax High Marks for Service and Technology Innovation
eRevMax | November 13, 2013
RateTiger and Connect Recognized for Transformational Success, Proactivity and Service Delivery London, November 13 2013: eRevMax, the leading distribution, channel connectivity, market intelligence and revenue management solution provider for travel industry, has announced the results for its annual customer satisfaction survey. The results indicate that 4 out of 5 customers, who have completed the survey, are happy with eRevMax products and services, and would likely to recommend eRevMax to other hoteliers. The eRevMax customer survey received responses from RateTiger and Connect users across the world assessing performance with regar...
Nine Best Practices for Hotels on Twitter
Daniel Edward Craig | November 12, 2013
By Daniel Edward Craig On the heels of a wildly successful public offering and with over 230 million monthly active users, Twitter has emerged as an important marketing and guest service channel for hotels. But the social network has a distinct vernacular that can be confusing and intimidating. Whether you're a novice or a seasoned pro, here are nine best practices for making make the most of your Twitter presence. 1. Write a bio that kicks Your profile is the most important message you'll ever write on Twitter because it helps people decide whether to follow you. You can't say it all in 160 characters, so choose a few keywords to desc...
ZDirect is Fortifying Business Development Efforts in North America, Canada and the Caribbean
ZDirect | November 12, 2013
The Pioneer of Hotel Marketing Automation Names Adam Fractenberg Director of Sales [HALLANDALE BEACH, FL- NOVEMBER 12, 2013] - To introduce even more hoteliers to the benefits of Hotel Marketing Automation, ZDirect is expanding its business development effort. Adam Fractenberg has been hired to serve as Director of Sales for North America, Canada and the Caribbean. Today more than 2,000 hotels worldwide are successfully communicating with their guests and prospects utilizing ZDirect and its ZMail® electronic communication platform. "More than ever before, hoteliers are turning to ZDirect for help with automating routine marketing tasks...
Baiyun Hotel Guangzhou Selects Infor to Simplify Revenue Management Functions
Baiyun Hotel Guangzhou | November 11, 2013
Infor EzRMS Helps to Maximize Occupancy, Protect Rates NEW YORK - Nov. 11, 2013 - Infor, a leading provider of business application software serving more than 70,000 customers, today announced that Baiyun Hotel Guangzhou, located in the heart of Guangzhou's Central Business District, has selected Infor EzRMS to automatically calculate forecasts to help predict future hotel room demand, recommend appropriate selling strategies such as open/close rates, stay controls, open/close room categories, and overbooking levels, to help them maximize yield and profit. The property will be implementing the Infor EzRMS Core Module, Infor EzQUOTE, Inf...
Rainmaker Welcomes Former Hilton Revenue Management Executive to Team
Rainmaker | November 11, 2013
New VP Business Consulting for Rainmaker to Help Hospitality Customers Drive Greater Revenue and Profitability ATLANTA, GA - November 11, 2013 - The Rainmaker Group, a world leader in automated revenue management software and services for the multifamily housing and gaming/hospitality industries, is pleased to announce the addition of veteran hospitality executive Erik Browning as Vice President of Business Consulting for Rainmaker's Gaming/Hospitality Division. Browning is an accomplished hospitality industry professional with senior level revenue management and operations experience. He came to Rainmaker after nearly twelve years with...
Four Points by Sheraton BWI Airport Seeking Property Manager After Renovations
BuildCentral | November 10, 2013
Hotel-Online and BuildCentral Have Updated 170 Hotels in the Last Two Weeks with Changes in Personnel, Property Management or Ownership Chicago, IL. November 11, 2013 - Hotel-Online and BuildCentral have reported 170 changes in personnel, property management and ownership in the Hotel Profiles database over the last two weeks. Many hotels are getting a fresh start with a new Owner, Property Manager or General Manager. Recommend your product or service to someone who might be looking for a change. Hotels Under New Management: Ale House Inn (Portsmouth, NH) Hotel Duval (Tallahassee, FL) Sheraton Lisle-Chicago Hotel & Executive Me...
The Major Mistake that Most Hotels Make
Jean Francois Mourier | November 8, 2013
By Jean Francois Mourier Today, hoteliers know that it is imperative to have a booking engine in your property's corporate website; if you don't, your property would be losing out on bookings, and relying solely on the (costly) OTAs to gain bookings through the online channel. But now there is a new update to a property's booking engine that all hotels MUST have, or else they are losing out on valuable online revenue and falling behind the competition: a mobile-compatible booking engine. Now, you may be thinking: "But I already have a mobile booking engine. When you go to my site on my iPhone, I can see the booking engine. Problem solve...
Curious About Londoners Travel Search & Booking Behaviors? Here’s an Infographic
nSight | November 8, 2013
To introduce the power of travel intent analytics, nSight took a deep dive into London's travel search and booking behavior for the first half of the year. London generated 5.5% of global searches and 4.7% of global bookings. The average time spent researching a trip or the "search window" was 23 days, 2 days shy of the 21-day booking window. Of the 10 Persona Clusters defined by over 100 demographic, psychographic and behavior attributes, the Self-Seeker Persona generated 27.9% of bookings into London. Learn more and view the infographic at www.nsightfortravel.com/news/blog. ...
IHM&RS Launch: Kaba Announces Flexible Online Lock Platform
Kaba, Saflok, ILCO | November 8, 2013
Kaba's Saflok Online Lock System Delivers Greater Security and Guest Convenience at Historic Properties At IHM&RS come to booth 2902 to learn more about Kaba's Online Locking System. MONTREAL, QC, CANADA - November 8, 2013 - Kaba, provider of Saflok™ and ILCO™ electronic locks will announce its new Wi-Fi communications backbone for online hotel locks at IHM&RS, November 9 - 12 in New York. Kaba's Saflok online lock system increases security and guest convenience. The system uses Zigbee communication from locks but Wi-Fi communication from Kaba's Messenger™ gateways. This enables hotels to realize the benefits of Zigbee onl...
Pricing in a Social World by Kelly A McGuire, PhD and Breffni M Noone, PhD
SAS | November 7, 2013
The price transparency afforded by the advent of the OTAs changed the way that hotels think about pricing. Social media and online reviews are driving the next major shift in pricing - value transparency. Consumers now have easy access to detailed consumer opinion, along with price, through review sites, OTAs and even hotel websites. In order to continue to price effectively, revenue managers need to understand how consumers are using this user generated content (UGC) with price, to make a hotel purchase decision. To help hotel managers understand how value transparency will impact their pricing and positioning strategies, we conducted ...
Radisson Launches the Hotel Industry’s First Mobile Game to Simulate Real-Life Hotel Management
November 6, 2013
November 6, 2013 - Radisson® has taken the combination of hotel and technology to the next level with the recent launch of its new mobile game, Rad Hotel by Radisson. The interactive application challenges players to design and operate simulated hotels using the brand's Yes I Can!SM service culture to further generate guest satisfaction and ultimately grow their business. Rad Hotel by Radisson is the first of its kind allowing players to recognize and create solutions for tough, service-focused challenges that hotel operators face on any given day. Rad Hotel by Radisson was designed to challenge players to manage the fast-paced operati...
CERN Nuclear Research Facility Installs Kaba RFID Locks to Secure All Hotels
Kaba, Saflok, ILCO | November 6, 2013
At IHM&RS Visit Kaba in Booth #2902 November 9 – 12 Jacob K. Javits Center, NYC CERN Implements Kaba 790 Locks on Guest Rooms at 3 Hotels and Back-of-House Areas So Physicists from 20 Countries Can Concentrate on Science MONTREAL, QC, CANADA - November 6, 2013 - Kaba, provider of Saflok™ and ILCO™ electronic locks, announced the European Organization for Nuclear Research (CERN) in Geneva, Switzerland, installed the ILCO 790 RFID lock system for its 3 hotels and 40 staff and common-area access points. Click here for information on Kaba electronic locks. CERN is the world's largest particle physics laboratory. Its guests and sta...
NAVIS Launches REACH; Advanced CRM Database Marketing System for Hotels and Resorts
NAVIS | November 6, 2013
NAVIS REACH: Powerful CRM Marketing System Enables Hotel and Resort Operators to Combine Information from Multiple Systems to Create Effective Revenue-Generating Email Campaigns and Verify Results in Real Time Bend, OR - November 6, 2013 - NAVIS, the leading reservation sales system provider for the hotel, resort and rental markets, announced the launch of its new NAVIS REACH data marketing CRM solution. NAVIS REACH is an easy-to-use CRM tool that enables lodging operators to increase revenue by combining data from separate systems to create and execute targeted, effective email campaigns, and track results in real time. Click here to l...
Akaryn Hospitality Management Services Selects Agilysys Solution Suite
Agilysys | November 6, 2013
Inventory and Procurement, POS Systems Implemented at Aleenta Phuket Resort and Spa ALPHARETTA, GA. - Nov. 6, 2013 - Agilysys, Inc. (Nasdaq: AGYS), a leading provider of innovative information technology and hospitality software and services, today announced that Akaryn Hospitality Management Services (AHMS) has selected the Agilysys Eatec® inventory and procurement system and the Agilysys InfoGenesis™ POS system to streamline operations at Thailand's Aleenta Phuket-Phang Nga Resort and Spa. The luxury beachfront resort, which is currently undergoing a $2 million expansion, was already using the Agilysys Visual One™ property manage...
Noble Acquires Two Arizona Hotels; Both Assets to Receive Substantial Enhancements Toward Rebranding
Noble Investment Group | November 5, 2013
ATLANTA, Nov. 5, 2013 -- Noble Investment Group ("Noble") today announced the acquisition of two Arizona hotels, the Windmill Suites Hotel Tucson at the University of Arizona and the Windmill Suites Hotel in Phoenix/Chandler at the Chandler Fashion Center. The two properties will undergo more than $18 million in combined physical improvements and will be rebranded the Homewood Suites Tucson St. Philips Plaza at the University of Arizona and the Hyatt Place Phoenix/Chandler at the Fashion Center, respectively. The properties are located in highly sought after and affluent markets consistent with Noble's strategy of investing in first cla...
Hospitality Upgrade Launches Comprehensive and Interactive Technology Directory and Buyer’s Guide
Hospitality Upgrade | November 5, 2013
ATLANTA – Nov. 5, 2013 – Hospitality Upgrade, the No. 1 technology source for the hotel, travel and foodservice industry, announced the launch of an annual directory and buyer's guide, that will be open to all technology providers that serve the hospitality industry. This effort is part of Hospitality Upgrade's continuing commitment to serve the hospitality industry community and provide exclusive and unmatched content about technology. By leveraging an extensive network of solution providers and those from the buying community and its more than 20 years of publishing experience, Hospitality Upgrade has the unique ability to bring a...
Maestro Selected by 6 Independent Hotel Companies as Total Productivity, Revenue Generation Solution
Maestro Property Management Solution | November 5, 2013
At IHM&RS Visit NORTHWIND-Maestro PMS in Booth # 3059 November 9 - 12, Jacob K. Javits Center, NYC Independent Operators Trust NORTHWIND-Maestro for Tools and Services to Drive Highly Profitable Operations, Engage Guests, Increase Web Bookings, and Exceed Guest Service Expectations Markham, ON - November 5, 2013 - NORTHWIND, provider of Maestro™ Enterprise Property Management, announced 6 independent hotel companies selected Maestro Property Management for 9 properties in 3Q '13. NORTHWIND-Maestro PMS is the preferred supplier of hotel software and reservation software solutions for the industry's leading independent hotels, resor...
eRevMax Adds Enterprise Integration Expert Stephen Burke to its Leadership Team
eRevMax | November 5, 2013
Joins as Vice President - Connectivity & Enterprise Integration to Lead the Next-Generation Enterprise Connectivity Solution Development November 5, 2013, London: Online travel distribution and channel management specialist, eRevMax, has announced the appointment of Stephen Burke as Vice President, Connectivity and Enterprise Integration. Based in Prague, Stephen will focus on strengthening and streamlining eRevMax's established leadership position in hotel enterprise connectivity. He will be responsible for maintaining the company's integration efforts to distribution channels, hotel companies, third party hotel management systems ...
Ron Olstad Appointed General Manager of the 499-key Hyatt Regency Milwaukee in Wisconsin
Rainmaker | November 4, 2013
MILWAUKEE, Wisc. - November 4, 2013 - The Hyatt Regency Milwaukee today announced the appointment of career hotelier, Ron Olstad, as general manager of the 481-room/18-suite, downtown hotel located adjacent to the city's Wisconsin Center. Known for his growth management expertise, Olstad brings vast operational and development experience to his latest endeavor, enhancing service levels at the well-regarded marquee hotel in the nation's heartland. Previously, Olstad was a principal in a management consulting firm providing interim operational leadership for hotels in transition. Earlier in his career, he served in an asset management cap...
Hotel Assets Group Closes 5 Hotel Transactions in October
Hotel AG | November 4, 2013
ATLANTA - November 4, 2013 - Hotel AG announced today the firm closed 5 hotel transactions in the month of October. The hotels sold consisted of a Hilton Garden Inn and Hampton Inn & Suites in Nanuet, NY; a StayBridge Suites in Mt. Laurel, NJ; a bank-owned hotel located on the west coast and a Best Western located in Jacksonville, Florida. Hotel AG senior partners involved in the transactions included Andy Broad, Brad Sinclair, Tom Huegel and Michael Bernath. Keith Thompson, principal of the firm, commented, "These 5 recent transactions were all private owned and private buyers and continue to represent the strength of this current ...
TravelClick Hosts Complimentary Webinar on Q3 2013 Hotel Industry Performance
TravelClick | November 4, 2013
Insight to Action - Effectively Using Business Intelligence to Gain Competitive Advantage Webinar Taking Place November 19 & 20, 2013 NEW YORK (November 4, 2013) - TravelClick, global provider of innovative cloud-based solutions that enable hotels to grow revenue, will present three free webinars on November 19 and 20 to review third quarter 2013 hotel performance results and trends. Findings will be presented by TravelClick executives John Hach, senior vice president, global product management, and Tim Hart, executive vice president, business intelligence. The webinars will be moderated by Barbara Taylor Carpender, president and CE...
Rainmaker Implements GuestREV® Revenue Management System at Chickasaw Nation Properties in Oklahoma
WinStar World Casino and Resort | November 4, 2013
Two-Way Go-Live at WinStar World Casino and Resort, the Inn at WinStar, and the Artesian Hotel, Casino & Spa ATLANTA, GA - November 4, 2013 - Only weeks after receiving Info-Tech Research Group's Trend Setter Award for its "innovative approach of introducing gaming revenue to the revenue management modeling" and for having the "perfect system for cutting-edge casino-hotels looking to make decisions based on total guest value," The Rainmaker Group today announced that it has successfully implemented its GuestREV® revenue management system at WinStar World Casino and Resort, the Inn at WinStar in Thackerville, Okla., and the Artesia...
