Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
PERCIPIA | September 16, 2024
The Top 7 Pain Points in Hospitality Procurement and How to Overcome Them
Johannes Vocke | July 24, 2024
Technology
Agilysys Announces Availability of SWSDirect
Agilysys | August 13, 2013
Inventory and Procurement Application Provides Intuitive Shopping Cart Experience, Supplier Portal, Enhanced Features and Functionality ALPHARETTA, GA. - August 13, 2013 - Agilysys, Inc. (Nasdaq: AGYS), a leading provider of innovative information technology and hospitality software and services, today announced the general availability of SWSDirect, an add-on module that delivers new features and functionality to the company's Stratton Warren System (SWS) inventory and procurement solution. SWSDirect provides a convenient, efficient and intuitive shopping cart experience to users of the Stratton Warren System. The application streamlin...
Hotel Impossible Host Anthony Melchiorri Re-ups with Pegasus Solutions
Pegasus Solutions | August 12, 2013
Star of "Hotel Impossible" Assumes Role of World of Distribution Ambassador DALLAS (August 12, 2013) - Well known television personality Anthony Melchiorri is continuing his long-standing relationship with Pegasus Solutions in time for the season three premiere of his hit show Monday, August 12. The hotelier and host of "Hotel Impossible" will be working with Pegasus as a World of Distribution ambassador. Melchiorri and Pegasus chief executive officer David Millili, first established their close relationship when both were hotel general managers in New York City. In addition to his in-person visits to Pegasus offices and appearances at ...
Survey Reveals New Class of Travelers: The “Digital Elite” Who Travel and Spend More
MMGY Global | August 12, 2013
Orlando, Fla. (August 8, 2013) - According to the newly-released MMGY Global/Harrison Group 2013 Portrait of Digital Travelers™, a nationally representative survey of 1,258 U.S. households who are active users of digital devices, the use of both smartphones and tablets has increased so rapidly since 2011 that it has spawned a new class of travelers - the "Digital Elite." These individuals own and use at least two digital devices (a smartphone and tablet) to plan and purchase travel services, and this segment has grown from five percent of all active travelers in 2011 to fully one third (33 percent) today, an increase of over 600 perce...
Electronic Procurement 2013 Report Released; Enterprise Businesses Seek Visibility and Efficiency
BirchStreet Systems, Inc. | August 8, 2013
Newport Beach, CA - August 8, 2013 - The hospitality industry spends billions of dollars each year in purchasing everything from bed linens and cleaning supplies to food and capital goods. Procurement is part of daily life for most hotels and resorts. In a new comprehensive study released by PayStream Advisors Inc., Electronic Procurement: Creating Buyer/Supplier Collaboration Through Procure-to-Pay Solutions, procure-to-pay (P2P) solutions for enterprise companies are on the rise. CFOs, along with Purchasing and IT management, are exploring the gaps in their existing procurement systems, and turning to eProcurement or comprehensive P2P...
Choose Chicago Turns to nSight to Make Business Intelligence Uniquely Chicago
Choose Chicago | August 7, 2013
Plans to Grow Record Tourism Numbers by Focusing on the Traveler and Search-Driven Data NASHVILLE, TN - August 7, 2013 - Choose Chicago, the official destination marketing organization (DMO) for Chicago, has contracted with nSight to provide actionable insight into online travel consumers and attract more visitors to Chicago with its new travel intelligence solution. nSight, the largest aggregator of global travel search and booking data, will enable Choose Chicago to understand its active travel consumers, create more relevant marketing and make better business decisions, all based on searches that are happening now. Chicago set record...
CSM Lodging Appoints Kathleen J. Burda as Vice President Sales and Marketing
CSM Lodging | August 7, 2013
Minneapolis, Minnesota, August 7, 2013 - CSM Lodging, a division of CSM Corporation, has named Kathleen (Kate) J. Burda as vice president sales and marketing for the hospitality company. Bill Upshaw, president, made the announcement. "It is with extreme pleasure that I welcome Kate to CSM Lodging," said Mr. Upshaw. "Her highly successful professional background in sales, marketing and revenue management for leading hotel brands and hospitality management companies will be a tremendous asset to the future growth of our company. We look forward to Kate being an active member of our executive team." Kate Burda joins CSM Lodging having prev...
Summit Hotel Properties Reports Q2 2013 Net Income of $6.8 million; ProForma RevPAR Up 5.8%
Summit Hotel Properties | August 7, 2013
AUSTIN, Texas---Summit Hotel Properties, Inc. (NYSE: INN) (the "Company") today announced results for the second quarter of 2013. View the full press release with supporting tables. Second Quarter Highlights Same-Store RevPAR: Same-store revenue per available room ("RevPAR") in the second quarter of 2013 grew to $75.76, an increase of 8.0 percent over the same period in 2012. Same-store average daily rate ("ADR") grew to $99.96, an increase of 4.9 percent from the second quarter of 2012. Same-store occupancy grew by 219 basis points to 75.8 percent. Pro Forma RevPAR: Pro forma RevPAR in the second quarter of 2013 grew to $85.43, ...
Sabre Hospitality Solutions Extends RateGain Partnership
Sabre Hospitality Solutions | August 7, 2013
Channel management tool provides deeper reach into distribution channels to meet the needs of any hotel SOUTHLAKE, Texas, Aug. 7, 2013 -Sabre Hospitality Solutions, a leading technology provider to the global hotel industry expands core Channel Connect offering to provide hotels with an intuitive channel management solution - a new tool to reach more online distribution channels and social media sites globally. Building on an established and successful partnership with RateGain, the addition of a simplified channel management solution enables hotels to supplement their existing distribution strategy with hundreds of niche and market sp...
Service Excellence: Find a Way To Make It Happen / Bryan Williams
B.Williams Enterprise | August 6, 2013
"As long as it is legal, ethical, and moral, find a way to make it happen". That was the directive which was programmed into my brain very early in my career. I remember it vividly. It was on my first day of work at new employee orientation at the Ritz-Carlton, St. Thomas in 1996. The general manager passionately spoke about the need "to move heaven and earth to delight" our guests and creating memorable experiences everyday. Although I worked in a luxury property before, it was obvious that this was another level of service excellence altogether. I love exceptional service, and I love people who are passionate about giving exceptional ...
Hotel Westminster Expands Relationship with Infor
Hotel Westminster | August 6, 2013
Infor EzRMS Simplifies Revenue Management for Luxury Hotel in France NEW YORK - Aug. 6, 2013 - Infor, a leading provider of business application software serving more than 70,000 customers, today announced that the Hotel Westminster, a luxury hotel situated on center of the Promenade des Anglais in Nice, has selected Infor EzRMS to manage the property's revenue management function. The Hotel Westminster is an existing Infor customer for property management (PMS), and the cloud-functionality of the Infor EzRMS application is expected to help the Hotel Westminster drive faster turnover and higher profit margins and increase revenue to ac...
Watermark Hotel Group Taps ZDirect for Hotel Marketing Automation in Australia
ZDirect | August 6, 2013
A successful eCRM program at the Watermark Hotel & Spa Gold Coast has the luxury hotel company extending ZDirect's ZMail® electronic communication platform to its Watermark Hotel Brisbane property [HALLANDALE BEACH, FL- AUGUST 6, 2013] - When the Australian division of Watermark Hotel Group needed to replace its outdated and labor-intensive eMarketing software, they turned to hotel marketing automation specialist ZDirect. Today, the ZMail® electronic communication platform is installed at the Watermark Hotel & Spa Gold Coast, and soon it will roll out to the Watermark Hotel Brisbane, making "the most refreshing hotel experien...
UniFocus Donates Guest Survey System to The Hole in the Wall Gang Camp
The Hole in the Wall Gang Camp | August 6, 2013
August 6, 2013 - The Hole in the Wall Gang Camp is looking to amplify the experiences of the campers' families through the use of UniFocus' Survey Solutions, which will allow the Camp to gain insight from parents who attend their "Change of Pace Experience (COPE)" weekend programs to support their strategy to become a more research-based organization. UniFocus is proud to contribute its services free of charge to support the Camp's and community's efforts to lift the morale of parents of seriously ill children. GUESTScope provides the camp with the tools they need to deliver on their mission. Through the COPE program, the Camp strives t...
Great Revenue Management Isn’t a 9-5 Job
Duetto | August 6, 2013
by Anuj Jenveja, Director of Customer Success, Duetto August 6, 2013 Hotels do not receive bookings on a 9 to 5 basis. Reservations are made all times of day and night, shifting rate structures and demand patterns at hotels, even while hotel management sleeps. Pricing, therefore, and price optimization, are not "9 to 5" functions - they take place 24 hours a day, 7 days a week. Yet we've all seen properties, where a revenue manager only monitors the property during regular business hours five days a week. Once 5 p.m. hits, they clock out and either hand over the keys to overworked front desk staff, or they don't do anything at all. This...
Whitepaper: Hotel Distribution 500 Shades – Mostly Grey
RateGain | August 5, 2013
Hotel distribution often creates a confusing technology picture. As solutions proliferate and evolve, opportunities emerge to combine and simplify. Successful integration between previously separate applications and vendors is also becoming more common. This paper examines the background to the 500 shades of complexity and suggests options to help hoteliers equip themselves for more cost- effective and straightforward distribution by combining the strengths of channel management and CRS. Download Whitepaper. ...
GuestREV® To Be A Key Technology Element Of Major Expansion Project At Mohegan Sun At Pocono Downs
Mohegan Sun at Pocono Downs | August 5, 2013
Addition of new seven-story hotel and adjacent convention center slated to open this fall ATLANTA, GA - August 5, 2013 - The Rainmaker Group a world leader in automated forecasting and profit optimization software and services for the Gaming & Hospitality industry, today announced that Mohegan Sun at Pocono Downs has implemented its market-leading GuestREV® profit optimization system as a key technology element of its major expansion project at the Wilkes-Barre, PA, property, one of the largest and most distinctive entertainment, gaming, shopping and dining destinations in the Commonwealth. Tabbed Project Sunlight, Mohegan Sun at P...
Hotel Assets Group Closes Seven Hotel Transactions In July
Hotel AG | August 5, 2013
ATLANTA - August 5, 2013 - Hotel AG announced today the firm closed 7 hotel transactions in the month of July. The hotels sold consisted of a 15-story CBD hotel in a top 25 market; a 12-story full service hotel in North Carolina; 1 full service hotel in the North Central US; 3 select service hotels located in Florida; and 1 small conference center resort hotel. Keith Thompson, principal of the firm, commented, "These recent transactions are representative of the various practice groups within Hotel AG including full service and select service assets." ...
New Owner for LeMeridien Dallas North; Hotel-Online and BuildCentral Have Updated 168 Hotel Profiles
BuildCentral | August 5, 2013
Hotel-Online and BuildCentral Have Updated 168 Hotels in the Last Two Weeks with Changes in Personnel, Property Management or Ownership Chicago, IL. August 5, 2013 - Hotel-Online and BuildCentral have reported 168 changes in personnel, property management and ownership in the Hotel Profiles database over the last two weeks. Many hotels are getting a fresh start with a new Owner, Property Manager or General Manager. Recommend your product or service to someone who might be looking for a change. Hotels Under New Management: Holiday Inn Pittsburgh-Monroeville (Monroeville, PA) Paramount Hotel New York (New York, NY) Ramada Inn Janesvi...
Hotel & Resort Digital Marketing Budgets: Avoid the Headaches & Get it Right! – A Three Part Series
August 2, 2013
By: William Bellis III, Senior Corporate Marketing Manager at Vizergy®, with contributions from Joe Hyman, President & CEO, and Paul Fraser, Director of Product Management August 2, 2013 Part one of this series helps you get confidently set up for your 2014 digital marketing budget planning. It sheds light on key issues that you must consider. Part two will delve into hot topics (aka online channels) that you should heavily focus on, while part three will recommend dollar percentage allocations for said channels. Altogether, this series will provide your property's team a valuable roadmap for planning an exceptional budget. Part On...
CSM Lodging Appoints Willy So Assistant General Manager for the Hilton Garden Inn, Portland, Oregon
CSM Lodging | August 1, 2013
Minneapolis, Minnesota, August 1, 2013 - CSM Lodging, a division of CSM Corporation, has named Willy So assistant general manager for the Hilton Garden Inn Portland, Oregon. Brandon Carter, general manager, made the announcement. "I am so pleased to welcome Willy to the Hilton Garden Inn," said Mr. Carter. "He brings a fresh perspective to our hotel, based on significant operational and guest services experience. He is also an excellent communicator." Willy So previously served in the dual roles of guest relations manager and evening manager for the DoubleTree by Hilton of Portland. He was promoted to these positions following service a...
Emerald Grande Boosts Voice Conversions 20%, Raises ADR with Sales Training, Caller Demographic Data
NAVIS | August 1, 2013
Resort Exceeds Revenue Goals with Professional Closing Skills; Records Reservation Calls, Adds Sales Incentives to Build Killer Reservation Team August 1, 2013 – Emerald Grande at HarborWalk Village is a Gulf front destination in Destin, Florida, but it is not your average beach resort. Emerald Grande is a luxury condominium hotel with an inventory of mostly three or four bedroom units that delivers a $500 in-season ADR. Its multiple room types, amenities, and high nightly rate add up to a complex leisure reservation sales process. To maximize the resort's high revenue potential, Chief Operating Officer, Bruce Craul took action two ye...
Vail Resorts Hospitality Secures Competitive Edge with Meeting Planner Feedback System by UniFocus
Vail Resorts Hospitality (VRH) | August 1, 2013
Vail Resorts Hospitality is maximizing their guests' experience with the use of UniFocus' survey designed specifically for meeting/event planners. Each meeting is unique, and Vail Resorts is committed to delivering a successful experience for them. MEETINGScope gives managers and executives an in-depth look into what is most valued by planners in the meetings and events industry. One of Vail Resorts' core values is exemplary service, alongside their mission to deliver an experience of a lifetime to their guests and employees alike. Clearly recognizing each customer interaction is an opportunity to maximize relationships with meeting pla...
Visit Seattle Continues to Push Boundaries with nSight Business Intelligence
nSight | July 31, 2013
nSight Helps One of World's Most Inventive Cities Target Travelers with Search-Driven Data NASHVILLE, TN – August 1, 2013 – Visit Seattle, the official destination marketing organization (DMO) for Seattle, has signed with nSight to provide a complete view of its global online opportunity and drive incremental visitors to Seattle using its new business intelligence solution. nSight, the largest aggregator of global travel search and booking data, enables Visit Seattle to understand its active travel consumers, create more relevant marketing and make better business decisions – all based on searches that are happening now. Most rece...
Google+ to Surpass Facebook by 2016 – Hotels Need to Get Into the Game
Lodging Interactive | July 31, 2013
With Google+ jockeying to replace Facebook as the No. 1 social media channel in the not-too-distant future, hoteliers need to expand their social media circles; Hospitality's full-service digital marketing and social media engagement agency will create a Google+ Business Page on behalf of a hotel while CoMMingle enhances organic search and improves SEO positioning PARSIPPANY, N.J. - JULY 31, 2013 - Google+ has taken over the No. 2 social media position from Twitter, according to reports, and from all indications it may even be a contender for the no. 1 spot in a few years, replacing Facebook. What does this mean for hotel companies? Hot...
Demand for Maestro from Casino Hotels; NORTHWIND Announces Konami Casino Gaming System Interface
Maestro Property Management Solution | July 31, 2013
Maestro Ideal for Independent Resort Casinos; NORTHWIND-Konami Relationship Creates Greater Guest Convenience; Total-Property Rewards Tracking and Guest Recognition Build Loyalty Markham, ON – July 31, 2013 – NORTHWIND, provider of Maestro™ Enterprise Property Management, announced its launch of a 2-way interface with SYNKROS™, Konami Gaming, Inc.'s casino management system. The interface communicates casino player reward point data tracked by SYNKROS with the Maestro Property Management System (PMS) to enable property guests to easily redeem points throughout a casino resort. NORTHWIND-Maestro PMS develops and supports hotel so...
