Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
PERCIPIA | September 16, 2024
The Top 7 Pain Points in Hospitality Procurement and How to Overcome Them
Johannes Vocke | July 24, 2024
Technology
Myrtle Beach Seaside Resorts Condo Hotel Collection Goes Live With Contactless Guest Journey Powered by Zaplox and Maestro PMS
Maestro PMS | February 25, 2022
Contactless check-in and mobile keys now available via hotel branded mobile guest app. LUND, Sweden — February 25, 2022 — As consumer demand for travel and hospitality returns, hotels are facing staff shortages while trying to meet guests’ expectations on high quality service, but with less physical contact with the staff. Following this new market opportunity, Maestro PMS teamed up with Zaplox to offer a contactless guest journey, in which Maestro’s Mobile Check-in module has been fully integrated with Zaplox Mobile Key App to allow guests to use their phone for pre-registration and check-in, as well as a mobile key. Myrtle Beach...
Combined Zaplox & Agilysys Solution Enables Hotels to Greet Post-Pandemic Travel Surge With Ease
Agilysys | February 24, 2022
Hospitality Tech Firms’ Joint Solution – Agilysys rGuest Express With Zaplox Mobile Keys – Helps Ease Labor Shortages And Meet Demand For Contactless Solutions And Has been Chosen By Over 40 Hotels, Resorts And Casinos In North America ALPHARETTA, GA, USA / LUND, SWEDEN - February 24, 2022 - Zaplox (Nasdaq: ZAPLOX), the market innovator of the contact-free mobile guest journey and mobile key services for hotels, resorts and casinos, and Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation cloud-native SaaS and on-premise hospitality software solutions and services, continue to sign new customers in North Americ...
Cendyn Named Top 5 Innovator in Hospitality Technology
Cendyn | February 24, 2022
A study on personalization and artificial intelligence (AI) spanning 86 hotel chains from across the globe name Cendyn as top innovator London, UK – February 24th, 2022 – Cendyn, a catalyst for digital transformation in the hospitality industry, has been named one of the top five innovators in hospitality technology. A recent study by h2c evaluated the state of technology across automated personalization (AP), artificial intelligence (AI), and machine learning (ML) by surveying 86 hotel chains from around the world. The findings highlight the leading technology platforms, including Cendyn, that are championing for a better future for th...
What’s the ‘Best’ Accounting Platform on the Market? Award-Winning Luxury Boutique Hotel ‘The Ivy’ Reveals its Pick
Aptech Computer Systems Inc. | February 23, 2022
Coming off its best financial year ever, the Baltimore wedding and meetings destination says its ‘simple,’ ‘smooth’, ‘user friendly’ accounting software requires minimal training and support PITTSBURGH, PA — February 23, 2022 — Hotels don’t need to be big to benefit from the best technology. Such is the case for The Ivy Hotel, a world-class historic mansion in Baltimore. Ranked No. 6 in the U.S. by TripAdvisor among its “Top 25 Luxury Hotels” and named a Travel + Leisure “Best Hotel on the Planet,” this boutique wedding and meetings destination boasts just 17 guestrooms, along with a small luxury spa, an...
Nomadix Increases Capacity and Resiliency for Wi-Fi Experiences at Large-Scale Venues
Nomadix | February 23, 2022
Internet Gateway Portfolio Expands Scalability and High-Availability in New Software Release LOS ANGELES, CA – February 23, 2022 — Nomadix® Inc., a technology leader in hospitality and multi-tenant industries, today announced a new software release to enable its family of internet gateways to bring significant improvements to the Wi-Fi network for large-scale venues that critically depend on uninterrupted internet access and very high throughput. The new functionality expands scalability, capacity and high-availability for the Wi-Fi network to support large conference centers, high-occupancy hotels, large apartment buildi...
Hotel Monte Carlo Surpasses Guest Expectations for Modern In-Room Entertainment Experiences With BeyondTV GuestCast
Hotel Internet Services, Inc. | February 22, 2022
Newly renovated Ocean City property adopts hospitality-designed solution to cater to guest preferences for instant, user-friendly and secure access to personalized streamed content. OCEAN CITY, MD — February 22, 2022 — Hotel Internet Services(HIS), a full-service provider of internet services and solutions for the hospitality industry, today announces the successful implementation of its BeyondTV GuestCast streaming platform by the Hotel Monte Carlo in Ocean City, Maryland. Located within one of Maryland’s most popular tourist destinations, Hotel Monte Carlo serves as the ideal getaway with onsite amenities that include both an outdoo...
Sofitel Sydney Darling Harbour Adopts Advanced Check-In Kiosks and Secure RFID Locks Compatible With Mobile Access by ASSA ABLOY Global Solutions
ASSA ABLOY Global Solutions | February 22, 2022
World-class Sydney-based property adopts VingCard Essence door locks and is among first Sofitel locations to provide convenient access to guestroom keycards using Liverton kiosk integration. Stockholm – February 22, 2022 – ASSA ABLOY Global Solutions, a leading provider of advanced security technology for the hospitality industry, has announced the successful implementation of VingCard Essence door locks and Liverton self check-in kiosks at Sofitel Sydney Darling Harbour. Leveraging ASSA ABLOY Global Solutions’ industry-leading technology and the company’s strategic relationship with Liverton, the 5-star luxury property can ensure m...
6 Main Ethical Concerns of Service Robots and Human Interaction
Dr Reza Etemad-Sajadi | February 17, 2022
By Dr. Reza Etemad-Sajadi “Service Robots” come with a variety of ethical questions regarding their use. Research in this field can help to find the win-win balance where companies reduce their costs, adapt employee activities and give customers added value with the right use of robot technology. A newcomer in the service sector Around the world, a lot of people have lost their jobs during the pandemic. In parallel, automation, AI, and the usage of robots are becoming more and more frequent. Indeed, the health situation has increased firms’ digitalization and automatization processes. In the past, when automa...
Agilysys and IDeaS Partner for Seamless Two-Way Integration With Agilysys PMS Solutions – Stay, Visual One and LMS
Agilysys | February 16, 2022
The award-winning hospitality technology solution provider expands their relationship with the revenue management pioneer to help hotels improve business performance. ALPHARETTA, GA and BLOOMINGTON, MN — February 16, 2022 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation SaaS hospitality software solutions and services, today announced it has partnered with Integrated Decisions and Systems (IDeaS), a SAS company, the leading global hotel revenue management solution provider. The result of this relationship expansion includes the seamless two-way integration between IDeaS and three Agilysys PMS solutions servi...
STS Cloud Becomes the Preferred Sales and Catering System of Award-Winning Genesis Hospitality Management’s Growing Portfolio of Hotels
SalesAndCatering.com | February 14, 2022
Genesis Hospitality Management praises SalesAndCcatering.com for seamless implementation and exceptional service experience, moves 10 properties to STS Cloud Chicago, Illinois - February 14, 2022 - Genesis Hospitality Management, a leading hospitality management company, has moved 10 of their Canadian hotel properties onto SalesAndCatering.com’s STS Cloud platform. Since its original implementation, STS Cloud has become the preferred platform of Genesis Hospitality Management’s ever-growing portfolio of hotels. Before making the switch to STS Cloud, Genesis Hospitality relied on a legacy, all-in-one system that was ultimately unable...
Historic Pinehurst Resort Successfully Deploys Beachy’s 5G Mobile POS Solution to Modernize F&B Operations Across Six Golf Courses
Beachy | February 10, 2022
The famed golf resort has seen an immediate impact on guest service levels and F&B revenue with the technology leader’s integrated tablet-based solution. Miramar Beach, Fla. (February 10, 2022) – Beachy, a leading provider of next-generation SaaS solutions and services for the country’s leading resorts, today announced that Pinehurst Resort has successfully deployed its innovative 5G-supported mobile point-of-sale (POS) solution. Leveraging a powerful 5G-enabled communication platform that integrates with the property’s existing POS software, Beachy’s new tablet-based solution ensures that Pinehurst can provide seamless food ...
Wyndham Teams Up With Amadeus for Business Intelligence Insights
Amadeus | February 9, 2022
The world’s largest hotel franchising company leverages Amadeus’ Demand360® to enhance demand generation strategies. Increasingly, hoteliers are turning to data to build more informed business strategies that take into account shifting traveler demographics, booking behaviors, and preferred channels for their properties. To gain a broader view of market performance across its organization and in turn, enhance its demand generation strategies, Wyndham Hotels & Resorts has selected Amadeus Demand360®. Demand360 provides the industry’s most comprehensive, forward-looking on-the-books data, enabling hoteliers to measure their mark...
INTELITY Named a Forbes Travel Guide Brand Official for Sixth Year in a Row
INTELITY | February 9, 2022
Hospitality’s leading tech company is awarded “The Official Guest Engagement and Staff Management Platform Provider” by travel industry’s prestigious global rating system Los Angeles, CA — February 9, 2022 — INTELITY®, the provider of hospitality’s most comprehensive guest experience platform, announced today its appointment as a Brand Official by Forbes Travel Guide, the creators of the original Five-Star rating system, for the sixth straight year. As the Official Guest Engagement and Staff Management Platform Provider of Forbes Travel Guide, INTELITY joins a stellar list of Forbes Travel Guide Brand Officials and hotels for...
9 Experts React to Stayntouch Report Finding Hotel Technology Sentiment, and Spending, Are Reaching a Tipping Point
Stayntouch | February 9, 2022
Hospitality has embraced technology in unprecedented ways. According to the 2022 Hotelier Technology Sentiment Report, released by Stayntouch in partnership with Graduate Students at NYU Tisch Center of Hospitality, hotels are spending more on technology than ever before, with technology spending increasing 31 percent in under two years. Among other things, these findings gathered from a survey of 525 hoteliers between October-November 2021, demonstrate how the current business cycle has increased and accelerated the drive toward innovation and tech adoption industrywide. Key trends include: • 7 percent of all respondents reported im...
Choosing Technology Tools: A How-To Guide to Quickly Assess the Value of New Technology Offerings
February 8, 2022
By Dr. Joshua D. Hayes, Dr. David K. Hayes, and Peggy A. Hayes These days hospitality managers are virtually bombarded by trade press ads, online marketing, and tech company pitches that offer advanced-technology products and services designed to revolutionize the entire industry. These tools and services typically boast that they are vitally important and can offer radical competitive advantages. Of course, these products and services are not free, so deciding which ones to actually purchase and adopt can be challenging. So how can hospitality managers choose those tools and services that will be truly valuable to them? Guide for a...
Embracing Agnostic Hotel and Travel Technology: Why 2022 Is the Year of the Free Agent
Aaron Shepherd | February 8, 2022
By Aaron Shepherd We are well accustomed to hearing the term ‘free agent’ thrown around in the world of professional sports, used to describe a player who is able to act freely without being controlled by someone else. But what if I told you that this concept stretched beyond the field of any professional sports arena, and has made its way into the realm of technology? Over the last decade, technologists have watched the steady rise of agnostic technology. This shift has been long overdue in industries like hospitality and not without resistance and obstacles. After all, hospitality is an industry built on tradition, while guest exp...
What Does ‘Metaverse’ Mean and What New Career Paths Might it Create?
Natacha Reymond | February 8, 2022
By Natacha Reymond When Facebook announced their rebranding to Meta, a tidal wave of popularity crashed on the alternative reality: the Metaverse. Since then, a handful of multinational companies have announced their move: Adidas launches NFTs (non-tangible tokens) and buys a plot on the Sandbox Metaverse, Balenciaga has dedicated a business unit to working on digital projects, Nike has partnered with the Roblox video game platform to build a virtual world called Nikeland, and even Dyson has built Dyson Demo VR for customers to simulate and visualize the use of its hairdryers, stylers and hair straighteners from their ...
FIU’s SHTM Addresses Labor Issues With World’s First Bartender Powered by Artificial Intelligence
FIU Chaplin School of Hospitality & Tourism Management | February 3, 2022
MIAMI, FL – February 3, 2022 – Florida International University’s Chaplin School of Hospitality & Tourism Management continues to address pandemic-imposed challenges like labor shortages by introducing its latest teaching tool – Cecilia.ai, the world's first robotic, interactive bartender that offers the potential of round-the-clock service. Cecilia was created in Israel and comes straight from its debut at the Consumer Electronics Show (CES) in Las Vegas to FIU's Bacardi Center of Excellence. Cecilia’s 3D animated avatar technology is powered by artificial intelligence and voice recognition technologies. Cecilia is automat...
TikTok vs Reels: Everything Hotel Marketers Need to Know
Amber King | February 3, 2022
By Amber King Social media app TikTok recently topped Google as the world’s most visited website. That impressive feat also cements TikTok as a top channel for hotel marketers. It’s simply no longer possible to ignore the reach and impact of this platform. The growing popularity of TikTok’s short format videos has also led to copycats from competitors. The biggest is Reels, Instagram’s answer to TikTok. Both platforms feature short videos that offer a light-hearted way to inject fun into a hotels’ social strategy. With both TikTok and Reels capturing outsized attention among social media users, we’ve created a c...
The Demand for Contactless Technology Is Here – And Here to Stay
Jasmine Seliga | February 3, 2022
By Jasmine Seliga I started my career in hospitality selling software, thinking that I would eventually move to something else. But a comment someone made to me at HITEC proved to be true. Once you enter the hospitality space, you will never want to leave. That has certainly come to pass for me. Having now spent a decade in this industry, I deeply value the opportunities I've had to share technology with hoteliers across the globe. I am continually amazed by how rewarding my job is: unfolding new possibilities before an operator's eyes, giving them tools to run their business more efficiently, and improving the guest experience o...
Mandarin Oriental Hotel Group Moves Forward With Infrasys Point-of-Sale Across Portfolio and Installs Infrasys in Flagship Properties
Shiji Group | February 3, 2022
Shiji has completed multiple successful implementations of leading Infrasys Cloud POS at Mandarin Oriental Hotel Group properties, including flagship properties in London and Hong Kong. WASHINGTON D.C. – February 3, 2022 – Shiji has announced today that Mandarin Oriental Hotel Group has completed successful implementations at multiple properties, which then led to the installations at flagship properties in London and Hong Kong. Due to the success of the installations, the internationally renowned luxury hotel group decided to continue deploying Infrasys Cloud POS, the leading food and beverage enterprise solution provider...
UniFocus Donates Labor Management Technology to Cornell University as Educational Tool to Prepare Future Hospitality Leaders for Industry Success
UniFocus | February 3, 2022
Top ranked hospitality school program leverages industry-leading workforce management tools to demonstrate how advanced AI and automation can ensure high service quality, employee loyalty and appropriately staffed operations. DALLAS, TX — February 3, 2022 — UniFocus, the leading provider of Workforce Management Systems, is today proud to announce the donation of its labor management solutions as an educational resource for the Cornell Peter and Stephanie Nolan School of Hotel Administration. Widely recognized as one of the world’s leading educational institutions for hotel management, Cornell’s partnership with UniFocus will sign...
Gillis Sales Partners With the IHG Owners Association to Deliver Full-Service Turnkey Sales Program to Members
Gillis Sales | February 3, 2022
DALLAS, TX – February 3, 2022 – Gillis Sales, a remote sales and training organization for hoteliers and a Platinum Allied Member of the IHG Owners Association (IHGOA) announced today a partnership with the Association that includes reduced pricing for members on the Gillis Dynamic Sales Solution (DDSS), a full-service, turnkey remote sales program, as well as other resources to help hotel owners solve the ongoing sales staffing crisis. The hotel industry is experiencing an unemployment rate that is three times higher than the workforce of the rest of the United States. Operational challenges of recruiting, hiring, training, and managi...
Virdee Is Named One of Austin’s ’22 Start-Ups to Watch in 2022′
Virdee | February 2, 2022
AUSTIN, TX – February 2, 2022 – Virdee, a SaaS company delivering digital check-in and virtual concierge services to the hospitality and commercial real estate industries, was named one of Austin’s 22 hottest start-up companies to watch by Built in Austin, a platform connecting innovators, employers and investors in the hot Austin, Texas, tech market. The recognition comes on the heels of a year of rapid growth for Virdee in 2021, including the addition of new properties and brands to its customer portfolio and the expansion of partnerships to include all major lock companies and other key tech providers in the hotel space, further a...
