Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
PERCIPIA | September 16, 2024
The Top 7 Pain Points in Hospitality Procurement and How to Overcome Them
Johannes Vocke | July 24, 2024
Technology
How Premier Resorts & Management Leverages STS Cloud to Transform Their Sales Process, Manage Client Relationships, and Drive Productivity Across
SalesAndCatering.com | February 2, 2022
The leading hospitality management brand notes that the transition to STS Cloud was refreshingly seamless and gives them secure any-time, anywhere access to optimize their group business. Chicago, Illinois – February 2, 2022 – Premier Resorts & Management, the full-service hotel operating company known for delivering superior financial returns and increasing asset value to owners and investors in the southeast, has moved their Daytona hotels over to the STS Cloud sales and catering platform. Using the STS Cloud platform, Premier sales teams can easily capture leads, send digital proposals, update the CRM, manage bookings, merge conta...
The Use of Apple Glasses for Augmenting Guest Services for Lodging and Hospitality Bridging Healthcare (H2H)
Dr. Fred DeMicco | February 2, 2022
By Fred DeMicco, Jackie Guzman Now, more than ever, people are concerned with protecting and improving their health. Rather than simply take a vacation to relax, tourists are seeking wellness opportunities at resorts where they can maintain their exercise regimen and eat nutritious meals. For example, Six Sense Ibiza opened in July of 2021 and includes a longevity center where technology is used to detect a person’s biological age. The goal is to identify the aging factors and develop a plan to slow the aging process naturally. In Greece, the Amanzoe resort and spa uses technology at their Cellgym to hinder aging at a cellular ...
The Flying Lark Selects Suite of Agilysys Point of Sale Management Solutions
Agilysys | February 2, 2022
New Gaming & Entertainment Destination Prepares for Opening With Agilysys InfoGenesis POS, IG OnDemand, IG Flex, Agilysys Eatec and Agilysys Seat ALPHARETTA, GA — February 2, 2022 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation SaaS and on-premise hospitality software solutions and services, today announced that The Flying Lark has selected Agilysys cloud-native solutions for its new gaming, entertainment and dining destination in Grants Pass, OR including its award-winning InfoGenesis POS, IG Flex for mobile POS, IG OnDemand for guest self-service F&B ordering and payment, Agilysys Eatec f...
Buenos Aires’ Luxury Hotel Madero to Transform Guest Experience With the INTELITY Platform
INTELITY | February 1, 2022
The chic Argentinian hotel has selected INTELITY to elevate service and engage guests with mobile, in-room, and staff technology Los Angeles, CA - February 1, 2021 - INTELITY®, provider of hospitality’s broadest guest experience and staff management platform, announced today a new deal with Hotel Madero in Buenos Aires, Argentina. The modern hotel will implement the entire INTELITY platform, including a branded mobile app, mobile check-in, mobile key, smart-room tablets, and GEMS®, INTELITY’s staff-facing suite of tools. Located in Puerto Madero, the new and exclusive neighborhood in Buenos Aires, the 197-room Hotel Mader...
Verdant Thermostats Deliver Seamless Compatibility With LG VRF Systems
Verdant Environmental Technologies | February 1, 2022
Montreal, Quebec – Verdant is proud to announce a new collaboration with LG Electronics, U.S.A.’s Air Conditioning Technologies that allows for seamless integration of Verdant’s energy management thermostats with the LG Multi V™ VRF series product line available in the United States. Whereas some other HVAC controls rely on costly third-party adaptors to achieve such integrations, the collaboration between Verdant and LG ensures a native integration using LG’s VRF InDoor Unit protocol, preserving the full benefits of thermostat and VRF system alike. “We estimate that over 25 percent of new construction projects in our core m...
Beekeeper Partners With EduMe to Bring Digital Training Tools to Frontline Workers in One Seamless Platform
Beekeeper | February 1, 2022
The Integration Enables Frontline Employers to Deliver Mobile-Friendly, Full-Scale Training Courses to Improve Productivity, Retention, and Upskilling Zurich - February 1, 2022 -Beekeeper, the leading mobile workforce collaboration platform designed specifically for frontline workers, today announced a full-scale integration with EduMe, the market-leading mobile-based training platform for the deskless workforce, to improve organizational productivity and boost employee retention. With the EduMe integration, Beekeeper introduces a suite of, in-app training functionalities designed for non-desk workers, signaling a paradigm shift in the w...
Contactless Payments Have Checked-In at Hotels and Their Extra Luggage Has Many Benefits
Larry Talley | January 28, 2022
By Larry Talley Contactless technology and travel are hot subjects as everyone looks towards safer times ahead and the chance to spend time with loved ones again after much time apart. When it comes to staying at a hotel, the guest of the future expects contactless and even more so touchless check-in reflected everywhere from valet parking to keyless entry. That journey may begin at valet but it continues right into the payment process with “26% of consumers indicating they want digital room keys and 35% asking for contactless payment options.” (Hotel Tech Report). The modern payments ecosystem provides a frictionless guest experience ...
3 Ways to Appeal to a New Generation of Buyers
Ken Shanley | January 27, 2022
By Ken Shanley As business analysts dissect the latest numbers regarding the ongoing labor shortage – commonly known as “The Great Resignation” – they’re uncovering some startling trends that suggest the problem is far from over; according to a Goldman Sachs survey referenced in a recent Forbes article, of the 40% of the workers who say they plan to quit their current job in the near future, two-thirds of them are actually retiring, and they say they’re not coming back. So, hotels need to get ready for a new way of doing business because a new generation of buyers is entering the marketplace – and your sales team better be...
Make a Goal of Curating Great Reviews for 2022
Larry and Adam Mogelonsky | January 26, 2022
By Larry and Adam Mogelonsky The long tail of the pandemic is what it is. Still in the throes of this ‘Great Reset’ as we slide in 2022, travelers’ booking behaviors are also resetting. And as guests change the ways in which they find accommodations, you can get ahead by focusing on this one key task. Specifically, as exemplified by the latest omicron variant, fears of the virus are still very much top of mind among large swaths of the world. People want to travel but brand trust is paramount. According to the linked study, this has led to hotel reviews now being considered as the third most important booking driver after location...
Could Robots Breathe New “Life” Into the Tourism Industry?
PolyU’s School of Hotel and Tourism Management | January 26, 2022
The COVID-19 pandemic has hit the tourism and hospitality industry hard, making employees and travellers alike more wary of close human interaction. Could robots and other artificial intelligence (AI) technologies be the answer? To tackle this controversial question, Professor Seongseop Kim, Dr Youngjoon Choi, and Ph.D. student Mr Frank Badu-Baiden of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and their co-researchers conducted a timely online study comparing human- and robot-staffed hotels. The study provides fascinating insights into how the pandemic has changed tourists’ preferences and offe...
Stayntouch, NYU Tisch Center of Hospitality Graduate Students, Release 2022 Hotelier Technology Sentiment Report
Stayntouch | January 26, 2022
- Report details hotelier sentiments on emerging technologies and trends in both hotel operations and the guest experience - More than 90% of hoteliers report that guests are accepting contactless check-in, 75% believe the trend is here to stay - Hotels’ adoption of on-property tech innovations expected to grow by 50% by the end of 2022 January 26, 2021 [Bethesda, Maryland] Stayntouch, a global leader in guest-centric hotel property management systems (PMS) and contactless technology, today released the 2022 Hotelier Technology Sentiment Report in partnership with graduate students at NYU School of Professional Studies Tisch Center of...
EB Hotel Miami Airport Leveraging GuestHub to Track Shuttle Service
GuestHub | January 25, 2022
Web-based guest services app is enabling the airport hotel to reduce costs associated with the transportation service and simultaneously boost guest satisfaction and loyalty Miami Springs, FL — January 25, 2022 — Providing shuttle service between a hotel and the local airport is a costly guest service, but it is a necessary convenience that today’s travelers expect. Not only does the amenity create a positive first impression of the hotel, saving travelers considerable time and money in finding alternative transportation, but it helps eliminate friction along the guest journey. Leveraging its web-based guest services app, GuestHub, ...
8 Ways Technology Is Tackling the Great Rehire and Resignation Crisis
Andrada Paraschiv | January 25, 2022
An employee app is the missing piece to the talent crisis– currently aggravated by Omicron – and it is something that can help hoteliers retain talent in the long run By Andrada Paraschiv 2022 is well underway but attracting job seekers to fill vacant hospitality positions is getting more difficult by the day. Those previously employed have moved on, either because they lost confidence in their employer, or they opted to work in less demanding environments. With employment priorities changing and people rethinking their options, research shows that former hospitality workers do not plan to return. A recent survey polling 30,000+ ...
Keeping Your Data Safe: Ransomware, Crashes, and Backups, Oh My!
Warren Dehan | January 25, 2022
Hoteliers should talk to their PMS provider about implementing an automated back-up plan with an on-premises deployment, or about options to get hosted in the cloud with managed backups; Being prepared and diligent is key to protection By Warren Dehan Is your hotel’s data protected? What if your hotel lost access to its data overnight? A situation like this would be more than an inconvenience, it would threaten your hotel’s operations and negatively impact your business in a myriad of ways. Loss of access to data could be the result of an on-premises system crash, which will be inconvenient, but which can be brought back into operatio...
UniFocus Achieves Industry First in Spurring Workforce Management Motivation and Engagement With Unveiling of Gamification Capabilities
UniFocus | January 20, 2022
Workforce optimization technology provider creates incentives for managers to consistently achieve organizational goals, enhance skill sets and serve as internal sources of expertise. DALLAS, TX — January 20, 2022 —UniFocus, the leading provider of Workforce Management Systems, has today announced the launch of advanced gamification abilities for its solutions, providing hospitality businesses with a powerful tool leading to enhanced productivity and the increase in labor management expertise across the breadth of an organization. With the new functionality, businesses can now ensure that managers are recognized for their ongoing effort...
Virgin Hotels Partners With InnSpire to Deploy Latest in Guest Experience and Contactless Service Integration Across Multiple Properties
InnSpire | January 20, 2022
Global brand continues to leverage InnSpire connectivity and seamless hub integration abilities to maximize satisfaction, convenience and safety at all stages of the guest journey across its global properties. LAS VEGAS, NV – January 20, 2022 – InnSpire, the leading provider of a comprehensive technology suite that helps drive a seamless, world-class guest experience for some of the world’s most iconic hotels and brands, has announced the expansion of its partnership with Virgin Hotels following the successful implementation of its suite of guest connectivity and contactless compatible solutions at the newly opened Virgin Hotels Las Ve...
Zoox Smart Data Online Traffic Connections Set New Record in Q4 2021
Zoox Smart Data | January 20, 2022
Big data provider records over 30 million more connections YOY, representing a drastic rise in the number of guests connecting to hotel Wi-Fi networks and demonstrating the increased value of targeted online promo campaigns. Alpharetta, GA — January 20, 2022 — Zoox Smart Data (“Zoox”), an international provider of technological solutions that harnesses big data to build customer profiles from existing Wi-Fi networks, has released its guest internet traffic results for Q4 2022, demonstrating a dramatic increase in hotel Wi-Fi usage that dwarfs previously recorded analytics. Measured from the beginning of September to the e...
All This Tech Can Overload Your IT Teams
Larry and Adam Mogelonsky | January 19, 2022
By Larry and Adam Mogelonsky Slowly emerging from the pandemic, one aspect of hotel operations is becoming exceedingly clear: our reliance on tech to automate repetitive tasks, cut costs and improve guest service will only increase. While this can mean bigger technology expenses but even bigger savings elsewhere, there is a weak point in this ‘great tech reset’ that each hotel must address. That is, each new platform or integration puts an additive amount of stress on the IT team to maintain the integrity of these systems and not allow any data breaches. Typically, the IT director or manager falls into the room division or engineeri...
IDeaS Revenue Solutions First RMS Provider to Achieve Level IV Global Support Certification From Hotel Tech Report
IDeaS | January 19, 2022
Company also secures Top 10 Global Hotelier’s Choice Award for the third year running MINNEAPOLIS, MN — January 19, 2022 — IDeaS, a SAS company, the world’s leading provider of hotel revenue management software and services, announced today it is the first RMS provider to achieve Level IV Global Support Certification (GCSC), the highest level of certification, from Hotel Tech Report. The company also ranked in the Top 10 Global Hotelier’s Choice Award in the annual HotelTechAwards for the third year in a row. The certification is a result of IDeaS’ heavy investments into tools, processes and strategies to ensure the ongoing su...
INTELITY Announces Its Award-Winning Hospitality Technology Platform Is Now Mobile Responsive
INTELITY | January 18, 2022
By making its platform more user-friendly and task-focused, the recent update is another step in INTELITY’s commitment to provide its customers with a convenient, streamlined experience. Los Angeles, CA – January 18, 2022 – INTELITY®, the provider of hospitality’s most comprehensive guest experience and staff management platform, has today announced the latest update to GEMS® (Guest Experience Management System), the back-end to its proprietary platform. The patented GEMS system is used by hotels around the world to manage the many guest services offered by INTELITY’s cloud-based platform, but also for general t...
The Andante Inn of Sedona Caters to Guest Demands for Secure Access to Personalized Guestroom Entertainment With BeyondTV GuestCast
Hotel Internet Services, Inc. | January 18, 2022
Arizona-based property ensures guests can easily and safely access virtually any personalized streaming subscription of choice on guestroom televisions. SEDONA, AZ — January 18, 2022 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has been credited with enhancing the guest entertainment experience at The Andante Inn of Sedona with the implementation of the BeyondTV GuestCast streaming platform. A property featuring stunning views of the nearby Red Rock canyon as well as an array of amenities to meet the comfort needs of any guest, The Andante Inn of Sedona c...
Stayntouch and Pace Revenue Partner to Deliver Mobile Access and Dynamic Automation to Hotel Revenue Management
Stayntouch | January 18, 2022
Bethesda, MD – January 18, 2022 – Stayntouch, a global leader in guest-centric cloud hotel property management systems (PMS) and contactless technology, today announced a new partnership and integration with Pace Revenue, an industry-leading provider of the Pace Revenue Platform that includes innovative decision intelligence, business intelligence and revenue optimization. Pace is the latest platform to join the hundreds of integration partners and over 1100+ integrations that are currently accessible to Stayntouch customers. Pace leverages Stayntouch’s open APIs and webhooks to pull reservation, rate, and group data, while seamlessl...
Room Service Revenues Soaring at EB Hotels Miami With GuestHub
GuestHub | January 12, 2022
Web-based guest services app is enabling the airport hotel to boost food and beverage revenues while operating with a reduced staff and without increasing the cost of service Miami Springs, FL — January 12, 2021 — While many hotels continue to struggle with labor shortages, forcing them to scale back or remove expected services like in-room dining, the food-and-beverage operation at EB Hotel Miami Airport is thriving thanks to GuestHub. Developed by EB Hotels parent company Eurobuilding Hotels, the web app is proving to boost the hotel’s bottom line by taking better care of its guests through technology. By enabling guests to...
Unlocking Guest Loyalty With Smart Data Technology: A Hotelier’s Guide
Zoox Smart Data | January 12, 2022
By Sandy James As the hospitality industry continues to recover from the pandemic, guest loyalty has become an increasingly important topic among industry professionals today. Driving higher loyalty undeniably boosts a property’s bottom line; in fact, studies have found that generating a new customer was five to 25 times more expensive than retaining a current customer, and increasing customer retention rates by 5 percent increasing profits from anywhere between 25 percent to 95 percent. As hoteliers seek to recover revenue lost over the last two years, improving loyalty is more important than ever before-- but loyalty looks...
