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Technology
UniFocus to Showcase How Hoteliers Can Unleash the True Potential of Workforce Management Efficiency at the Lodging Conference
UniFocus | September 20, 2021
Leading innovator of labor and task optimization technology demonstrates the four key pillars required to achieve effective shift coverage and high-quality service while maximizing staff loyalty and hotel revenues. DALLAS, TX — September 20, 2021 — UniFocus, the leading provider of Workforce Management Systems, is honored to announce its participation as an official exhibitor at the upcoming Lodging Conference in Phoenix, Arizona. Taking place September 27-30, this year’s event will see UniFocus provide key insight into how hoteliers can plan, align, execute and validate their labor and task management strategies to achieve the height...
The King and Prince Beach & Golf Resort Implements Agilysys SaaS Solutions to Improve Operations & Enhance the Guest Experience
Agilysys | September 16, 2021
Resort Deploys Industry-Leading InfoGenesis® Point-Of-Sale (POS) SaaS and Agilysys Pay ALPHARETTA, GA — September 16, 2021 — Agilysys, Inc., a leading global provider of next-generation cloud-native SaaS and on-premise hospitality software solutions and services, today announced that The King and Prince Beach & Golf Resort on St. Simons Island, GA has implemented the award-winning innovative InfoGenesis POS solution as well as its modern cloud-native SaaS Agilysys Pay secure payment processing solution. Appreciated for its wide selection of richly decorated rooms, spacious villas with ocean view balconies and resort r...
Cloud5 Communications Set to Showcase Managed IT Services, Virtual Guest Services, Conference Services, and Guest Engagement Solutions at HITEC 2021
Cloud5 Communications | September 16, 2021
Leading provider of communications solutions and Managed IT Services to help hoteliers reduce costs, maximize on-property resources, and deliver seamless guest communication. Chicago, IL. — September 16, 2021, Cloud5 Communications, a leading provider of communications solutions and Managed IT Services for the world’s top hotel brands and management companies, is set to exhibit at HITEC 2021, which will take place in Dallas from September 27-30. Exhibiting at Booth #1211, Cloud5 will showcase the company’s well-known Internet and voice solutions, as well as a new suite of services designed to maximize hotel resources, reduce costs, ...
Charting a Course for 2022 With Tech
Larry and Adam Mogelonsky | September 15, 2021
By Larry and Adam Mogelonsky The pandemic continues to plague many hotels the world over, and this will continue into 2022 as the corporate and group segments have yet to return to form. Besides the demand-side problems, many markets are also suffering from supply-side issues, namely labor shortages. With North America’s (and possibly the world’s) biggest hospitality technology tradeshow coming up – HITEC, in Dallas this year – we ask how technology can help your property in the near-term, both for cost savings as well as increased labor productivity. Leisure Evolution The pandemic has made an almost irreversible shift in tra...
Mid-Continent Hospitality Selects STS Cloud to Increase Revenue and Efficiency Across Fast-Growing Multi-Brand Portfolio
SalesAndCatering.com | September 15, 2021
Leading hotel development and management Integrates sales for Marriott, Hilton, IHG and Independents on STS Cloud System from SalesAndCatering.com Chicago, Illinois – September 15, 2021 – SalesAndCatering.com, the most affordable full-featured sales and catering system in the industry, welcomes Mid Continent Hospitality as the latest, industry-leading hospitality group to employ STS Cloud. With this partnership, Mid-Continent Hospitality is well-positioned to drive both group and transient business across their fast-growing portfolio of properties. “We met with representatives from several companies that offered advanced sales and cat...
The Importance of Clean Guest Data
Elena Ivanova | September 15, 2021
Data is like gold for hotel marketers — but only if it’s good data. Learn all about how bad data can make your marketing fall flat, and discover our step-by-step process for cleaning up your database. Even with the best intentions and training in place, it’s very easy for hotels to experience data inaccuracies. These issues typically occur as the result of data silos, missing information, duplicate profiles, and other errors upon entry that prevent your marketing efforts from reaching their full potential. Bad data means that many of your marketing efforts will be in vain. Emails can get sent to inboxes that don’t exist, repeat ...
Zoox Smart Data to Showcase Advanced Innovations in Big Data and Artificial Intelligence Technology at HITEC 2021
Zoox Smart Data | September 15, 2021
International provider of big data and artificial intelligence technology to exhibit the next-generation solutions capable of boosting hotel revenues while delivering the ultimate in personalized guest experiences. Alpharetta, GA — September 15, 2021 — Zoox Smart Data (“Zoox”), an international provider of technological solutions that harnesses big data to build customer profiles from existing Wi-Fi networks, is set to exhibit its latest technological innovations at HITEC 2021 in Dallas, Texas. During the event, which will take place from September 27-30, Zoox will offer visitors at Booth #5112 the opportunity to learn ho...
StayNTouch Joins HITEC Dallas With Guest-Centric PMS Technology Showcase and a Lively Happy Hour
StayNTouch | September 15, 2021
StayNTouch, a global leader in guest-centric hotel property management systems (PMS) and contactless technology, announced today its schedule of events for the 2021 HITEC Dallas, on September 28-30. Although the previous year has been challenging for the entire travel industry, StayNTouch emerged with a string of successes, including the creation of a new integration hub, and the signing of new partnerships with groups such as RBH Hospitality Management, Curator Hotel & Resort Collection, and Design Hotels. This year, StayNTouch joins HITEC Dallas with a full lineup of educational, networking, and social opportunities, including: Tuesd...
Maestro PMS Helping Prepare Hoteliers Attending HITEC Hospitality Technology Conference in Dallas
Maestro PMS | September 7, 2021
To get the most out of the world’s largest hotel technology conference, the leading provider of Web Browser based cloud and on-premises property-management systems is making four downloads available that will make shopping the conference easier than ever before, including a PMS Evaluation Checklist that compares the most in demand PMS features Markham, Ontario — September 7, 2021 — Time is money. Hoteliers leaving their already short-staffed properties to attend the world’s largest hospitality technology conference this month in search of solutions that will provide returning travelers with safe, frictionless, and contactless stay...
UniFocus Expands Its Workforce Management Capabilities With Acquisition of Knowcross
UniFocus | September 7, 2021
Industry-leading innovator of Labor Management technology extends its integrated platform with the addition of task management to boost operational performance. DALLAS, TX — September 7, 2021 — UniFocus, the leading provider of Workforce Management Systems, today announced its acquisition of Knowcross, a global leader in task management and operational optimization software for the hospitality industry. The merging of the two organizations’ technologies under the UniFocus umbrella is set to provide service business operators a single, streamlined solution for determining the real-time labor needs of their business while ensuring ...
The Barfield Partners With HIS to Deliver Seamless Guest Connectivity
Hotel Internet Services, Inc. | September 7, 2021
Luxury Texas property deploys HIS’ advanced Wi-Fi network services to meet guest expectations for high-speed, reliable internet. PRAIRIE VILLAGE, Kan. — September 7, 2021 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the implementation of a high-speed Guest Wi-Fi service for The Barfield, an Autograph Collection hotel. Opening in summer 2021 as Amarillo’s preeminent luxury hotel, The Barfield’s adoption of advanced Wi-Fi technology by HIS will ensure that business and leisure guests alike receive the high-speed connectivity and reliability ...
The Westin Fort Lauderdale Selects ASSA ABLOY Global Solutions to Implement Advanced Staff Safety and Hotel Asset Management Features
ASSA ABLOY Global Solutions | September 7, 2021
Florida oceanfront property leverages industry-leading technology to develop enhanced security responses for at-risk employees while gaining the ability to identify the real-time location of assets. Stockholm – September 7, 2021 – ASSA ABLOY Global Solutions, a leading provider of advanced security technology for the hospitality industry, has announced the successful adoptions of Staff Safety and Hotel Asset Management with the implementation of Vostio Location Solutions at The Westin Fort Lauderdale, a property managed by TPG Hotels and Resorts. Leveraging ASSA ABLOY Global Solutions’ industry-leading technology, The Westi...
Rise Uptown Hotel Implements Agilysys Cloud-Native SaaS Property Management Solution
Agilysys | September 2, 2021
Agilysys Stay PMS Will Help Improve the Guest Journey, Increase Revenue and Enhance Operational Efficiency ALPHARETTA, GA. — September 2, 2021 — Agilysys, Inc., a leading global provider of next-generation cloud-native SaaS and on-premise hospitality software solutions and services, today announced that the Rise Uptown Hotel in Phoenix, AZ has implemented Agilysys’ cloud-native SaaS PMS solution Agilysys Stay. The Rise Uptown Hotel is a locally-owned, boutique experience property tucked into one of Phoenix's most iconic neighborhoods. The hotel offers 79 guest rooms, the Lylo Swim Club poolside bar featuring Hawaiian-Japanese in...
Oakland Marriott City Center Rolls Out Clear Sky’s Food Inventory System
Clear Sky Software | September 2, 2021
CHARLOTTE, North Carolina – September 2, 2021 – Clear Sky Software, Inc. ® announced today that The Oakland Marriott City Center has expanded its use of Clear Sky’s inventory control systems. This California hotel has been a customer of Clear Sky Software for many years utilizing the company’s perpetual inventory system in the beverage department. The decision was made to extend this technology out to the culinary department and take advantage of Clear Sky’s Food Inventory System. Now the hotel has one vendor and one system for tracking and controlling all food and beverage products. Features include purchasing, receiving,...
Shiji Group Establishes Shiji Canada, Continuing Growth in the Americas
Shiji Group | September 2, 2021
Atlanta, GA, USA September 2, 2021 – Shiji Group, a leading provider of hospitality technology solutions, has announced its further expansion in the Americas market, with the addition of a new leader and operating unit in Canada. Broadening the company’s commitment to the Americas, the newly established Shiji Canada organization will allow Shiji to provide localized sales, services, and support to accommodate Shiji’s growing customer base in the region. To lead this development, Shiji Group has hired Mark Scott, an industry veteran, as the General Manager of Shiji Canada. Mark brings over twenty years of experience within the ...
Rethinking Cybersecurity for the Rest of 2021
Larry and Adam Mogelonsky | September 1, 2021
By Larry and Adam Mogelonsky The pandemic is top of mind, but throughout its entirety there have been a number of daunting reports of major cybersecurity breaches and malware attacks infecting leading multinational corporations. So, while you must do your diligence to continue to protect guests from COVID-19, cybersecurity is perhaps the next most likely disaster to strike your hotel if you aren’t careful. Notably, the pandemic led numerous properties to expand their tech stacks in order to meet the shifting travel demands and safety regulations. In turn, this increased the number of potential points of vulnerability in the system. Al...
Changing the Playbook: How Labor Management Technology Can Transform Hospitality’s Outdated Labor Structures
Mark Heymann | September 1, 2021
By Mark Heymann The widespread staffing shortages plaguing hospitality enterprises are not solely due to the Covid-19 pandemic. Sure, the pandemic has intensified them, but the shortages are more so a direct byproduct of ineffective labor structures that fail to align with the needs of a new generation of workers. From low wages, restrictive shift duration limits and outdated overtime rules to a lack of flexible scheduling and work-life balance, the fundamental components of hospitality’s labor structure have a negative impact on the overall work environment. Take the restaurant sector, for example. A whopping 75% of all restaurant em...
Amadeus Launches Agency360+ to Expand Hotelier Access to Leisure and Business Travel Insights
Amadeus | August 31, 2021
By deepening visibility into GDS channel performance, Agency360+™ users can now view additional agency and corporate business production, enhanced with data from Amadeus’ Demand360® More than a year into COVID-19, hoteliers are recognizing that the pace of recovery as well as the segments influencing the return of travel will look different worldwide. Leisure travelers have been driving the most demand for hotels, with business travel gradually increasing. Today, data from Amadeus’ Agency360® shows that the professional services, healthcare, technology, financial, and aerospace/defense sectors are providing the highest contribution...
Zoox Smart Data Customers Experience 550 Percent Ad Revenue Increase Using Zoox Media
Zoox Smart Data | August 31, 2021
Leading innovator of guest profile and targeted advertising campaign technology provides hotel businesses with a vital injection of alternative source income. Alpharetta, GA — August 31, 2021 — Zoox Smart Data (“Zoox”), an international provider of technological solutions that harnesses big data to build customer profiles from existing Wi-Fi networks, is pleased to announce the impressive revenue-increasing results that its Zoox Media solution has achieved for hotel businesses around the world. A state-of-the-art ad publishing platform that cuts out the need for hoteliers to contract costly third-party ad publishers, Zoox Media...
OTA Insight Furthers Growth With RMS Cloud Partnership
OTA Insight | August 30, 2021
Integration of RMS Cloud into Revenue Insight to deliver market leading revenue and business insights for hoteliers London, Denver & Singapore – August 30, 2021 – OTA Insight, the cloud-based data intelligence platform for the hospitality industry, today unveiled the incorporation of RMS Cloud’s property management system (PMS) into Revenue Insight, the leading business intelligence solution in the industry. RMS Cloud, the globally renowned PMS provider to the hospitality industry, trusted by more than 6,500 properties worldwide, can now directly link its PMS into Revenue Insight, ensuring the delivery of actionable business in...
Bally’s Corporation Selects Vizergy® to Build Digital Footprint
Bally’s Corporation | August 26, 2021
Top-ranking hospitality marketing company continues to grow with the addition of marquee clients. JACKSONVILLE, FL – August 26, 2021 – Vizergy® Digital Marketing, the leading provider of digital marketing and sales for the hospitality industry, is proud to announce the addition of a new client, Bally’s Corporation (NYSE: BALY). Vizergy will work in tandem with McGuinness Media, a Rhode Island-based full service ad agency to develop and manage Bally’s websites on Vizergy’s Digital Sales & Marketing System, providing Bally’s Corporation with conversion-focused website designs and marketing programs to increase brand visibili...
Understanding Tech Is Key Heading Into Fall
Larry and Adam Mogelonsky | August 25, 2021
By Larry and Adam Mogelonsky This year’s HITEC near the tail end of September is bound to be a riot for two main reasons. To start, if you exclude last year’s virtual event, this will one of the first marquee gatherings since lockdowns rolled out in March 2020. Second would be the pandemic itself which may have irreversibly disrupted the hotel operating model to favor a heavier tech stack to support a hyper-efficient labor model. But fundamental to HITEC, any vendor demo or any implementation is to have a vision for how the technology will improve operations, both in hard as well as in the soft, intangible ways. Investing in technol...
React Mobile Enlists Best Buy Business for Hospitality to Aid in Deployment of Panic Buttons and Beacons at Hotels Nationwide
React Mobile | August 25, 2021
React Mobile is leveraging Geek Squad® to help hotels meet the industry’s growing demand — and legislative requirements — for Employee Safety Devices Seattle — August 25, 2021 — React Mobile has enlisted Best Buy Business to dispatch its Geek Squad® agents for installation assistance of React Mobile’s Employee Safety Device (ESD) solution. With Best Buy locations within 20 miles of most hotels in the U.S., React Mobile can scale installations more quickly to ensure each property is up to date on safety compliance policies. “We are thrilled that Geek Squad is able to extend the reach of the React Mobile t...
Understanding the Security Risks of Your Hotel’s PMS Data Hosting Environment
Warren Dehan | August 25, 2021
Whether hosted in the cloud, on premise, or in a self-managed data center, managing your security risks should be IT’s top priority to keep your data, and your guests, safe By Warren Dehan Data security has come under greater scrutiny for all businesses in recent years, with larger fines and penalties being awarded for contemporary data breaches. This issue is only compounding as digital transactions take precedence over physical exchanges, and third-party partnerships become more important to maintain operations. Choosing the right partner and hosting environment for your property can be complicated, but the property-management system ...
