Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
PERCIPIA | September 16, 2024
The Top 7 Pain Points in Hospitality Procurement and How to Overcome Them
Johannes Vocke | July 24, 2024
Technology
IoT Will Have a Bigger Role to Play in Post-Pandemic Travel, Says GlobalData
GlobalData | July 21, 2021
Internet of Things (IoT) technology can help to ease traveler concerns regarding personal health and wellbeing, while allowing travel and tourism companies to collect a wealth of data for a range of internal and external benefits, according to GlobalData. The leading data and analytics company notes that this technology will have a bigger role to play in post-pandemic travel as a result. GlobalData’s latest thematic report, ‘IoT in Travel & Tourism’, states that wearable tech devices at airports and other transport terminals can allow travelers to practice correct social distancing procedures and keep to other health and safety c...
How Technology Is Helping Find and Retain Hotel Talent
Andrada Paraschiv | July 21, 2021
Talent gurus Sandy Gentles of Marriott International and Ed Gallier of Jury’s Inn share how employee communication technology can be leveraged to solve today’s talent crisis By Andrada Paraschiv Finding dedicated workers and retaining them once they are trained has always been a challenge for hospitality, but in the current economic and social climate there is no time to waste on retraining workers only to lose them in the short term. In a market where acquiring skilled workers is the greatest challenge, retaining them becomes imperative. As leisure travel begins to return and hotel occupancy increases, operators will be challenged to ...
An Old Soul With a Fresh Twist, Crystalbrook Kingsley Embraces Technology and Sustainability With Solutions From McLaren Technologies
McLaren Technologies Asia Pacific | July 20, 2021
Sophisticated and with a nod to the area’s history, the new hotel is offering a fully contactless and paperless guest experience. Sydney, Australia (July 20, 2021) - A commitment to responsible luxury by Newcastle’s first five-star hotel, Crystalbrook Kingsley, has prompted a partnership with Asia Pacific’s leading hospitality solution specialist, McLaren Technologies. The new hotel was keen to embrace mobile-first guest experience technology and environmental change to enhance, not compromise, the quality of its guest experience. The new hotel, which opened its doors on June 9, worked with McLaren to tailor its approach to techno...
Shiji Group Releases Updated Hospitality Distribution Technology Chart: 2021
Shiji Group | July 20, 2021
ATLANTA, Georgia – July 20, 2021 – Shiji Distribution Solutions has released its latest version of its Hospitality Technology Distribution Chart: 2021 to help visualize the current hotel and hospitality technology landscape, how the various providers fit in, and their relationships with the hotel, the guest, and each other. Originally published in 2015 by SnapShot, Shiji Distribution Solutions has picked up the tradition of analyzing the hotel and hospitality technology landscape to reflect all the various technology solutions of the industry and create a useful tool for hoteliers’ strategies for 2021 and beyond. The infographic f...
StayNTouch Names Reid Webster as VP of Strategic Growth to Expand and Strengthen Partner Network
StayNTouch | July 20, 2021
StayNTouch, a leader in guest-centric and mobile property management software (PMS), is proud to welcome Reid Webster as Vice President of Strategic Growth. Mr. Webster comes to StayNTouch with almost thirty years of experience in hospitality technology and strategic sales leadership. Before joining StayNTouch, Mr. Webster served as the Senior VP of Partnerships & SaaS Sales at Laasie, a cloud platform that uses machine learning to build customer loyalty. Mr. Webster also served as a Regional Director for Gaming at Orbitz Worldwide. As the VP of Strategic Growth, Mr. Webster will be responsible for fully realizing StayNTouch’s global...
Beverage Inventory Control System by Clear Sky Software Helping the Sheraton Phoenix Downtown
Clear Sky Software | July 15, 2021
CHARLOTTE, North Carolina – July 15, 2021 – Clear Sky Software, Inc. ® announced today that the Sheraton Phoenix Downtown Hotel is up and running on Clear Sky Software’s beverage inventory control system. The Sheraton selected Clear Sky Software to help control all beer, liquor and wine inventory. Called Clear Sky BEVERAGE, this system is a comprehensive, perpetual inventory system that tracks and controls all beverage products. Functions include purchasing, receiving, outlet transfers/issues/returns and physical inventory. Also installed is Clear Sky’s Interface to Marriott’s HotShop Procurement System and Micros Simphony ...
Agilysys Hosts Virtual Event to Unveil New and Modernized Products
Agilysys | July 15, 2021
“Agilysys – Next Generation Hospitality” To Explore The Latest Innovations To Enable A Truly Enhanced Guest Journey ALPHARETTA, GA. — July 15, 2021 — Agilysys, Inc. (Nasdaq: AGYS a leading global provider of next-generation cloud-native SaaS and on-premise hospitality software solutions and services, today announced its upcoming Virtual Event: Agilysys - Next Generation Hospitality, to be held online from July 27-29, 2021. The three-day event will provide insight into the full spectrum of guest experience solutions offered by Agilysys. Attendees will learn how Agilysys has leveraged its 40+ years of industry knowledge and ...
What Hoteliers Can Learn From the Biggest Global Ransomware Attack on Record
Jeff Venza | July 14, 2021
The article below references ongoing data protection events; details may change as new information becomes available. By Jeff Venza Sometimes, the biggest threats in life are the ones that we cannot see – especially in a primarily digital world that offers frequent opportunities for anonymity across virtual channels and data-driven infrastructure. The technological ecosystems we’ve come to rely on both personally and professionally provide a wealth of convenience and personalization, but with great power comes great responsibility. With sophisticated technology comes sophisticated attacks. Cybercriminals are seemingly lurking aro...
Hotel St. Michel Adopts BeyondTV GuestCast for Maximum Guestroom Entertainment Personalization and Convenience
Hotel Internet Services, Inc. | July 14, 2021
Iconic Coral Gables-based boutique property leverages flexible BeyondTV GuestCast compatibility to ensure that each guest has seamless access to virtually any streaming service of choice. CORAL GABLES, Fla. — July 14, 2021 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has been credited with enhancing the guest entertainment experience at Hotel St. Michel with the implementation of the BeyondTV GuestCast streaming platform. Recognized for its historic building heritage and European-style luxury boutique design, Hotel St. Michel also sets out to provide its ...
ASSA ABLOY Global Solutions Provides Contactless Digital Key Technology at Grand Hyatt Al Khobar Hotel and Residences to Provide Clean and Safe Guest
ASSA ABLOY Global Solutions | July 13, 2021
Grand Hyatt Al Khobar Hotel and Residences in Saudi Arabia maximizes its guest convenience providing a safer alternative to front desk check-in and guestroom entry. Stockholm – July 13, 2021 – ASSA ABLOY Global Solutions as a leading provider of contactless technology for the hospitality industry, has announced the successful implementation of digital key and mobile check-in functionality at Grand Hyatt Al Khobar Hotel and Residences. The newly opened luxury hotel and as the first Grand Hyatt-branded property in Saudi Arabia, Grand Hyatt Al Khobar Hotel and Residences is one of the latest Hyatt branded properties in the region ...
Zoox Smart Data Reports Continued Boost in Online Traffic Connections During Q2, 2021
Zoox Smart Data | July 13, 2021
Big data provider enables over 27 million connections between January and June, increasing targeted advertising capabilities and revenues for customers. Alpharetta, GA — July 13, 2021 — Following a successful first quarter, Zoox Smart Data (“Zoox”), an international provider of technological solutions that harnesses big data to build customer profiles from existing Wi-Fi networks, has released its second set of internet traffic results, which displays a further increase of online traffic connections as the travel industry begins to rebound. Measured from January 2 to June 30, the analytics were compiled from Zoox-enabled customer net...
Vacation Ownership Management Group SunStream Hotels & Resorts Making a Strong Comeback With Maestro Cloud PMS
Maestro PMS | July 13, 2021
Maestro’s complete property-management system is streamlining operations for seven of SunStream’s Southwest Florida properties, from owner reservation controls to accounting, and adding more with plans to completely digitalize the entire guest journey Markham, Ontario — July 13, 2021 — Although the pandemic has disrupted travel, the vacation rental market is strong. SunStream Hotels & Resorts, operator of eight condo hotels in Southwest Florida, is seeing high occupancy rates with all properties in Fort Myers Beach, Naples, and The Everglades surpassing budget projections and outpacing revenues from prior years. Helping this con...
Infor Achieves AWS Travel and Hospitality Competency Designation
Infor | July 12, 2021
Designation formally recognizes Infor’s deep hospitality expertise NEW YORK – July 12, 2021 –Infor, the industry cloud company, today announced it has achieved the Amazon Web Services Inc. (AWS) Travel and Hospitality Competency designation. This designation recognizes that Infor is validated for technical proficiency and customer success to help travel and hospitality organizations build a resilient business and accelerate innovation. The AWS Travel and Hospitality Competency was launched in December 2020 at a crucial time for the industry as it looked to innovate to address changing demands in the face of the COVID-19 pandemi...
Virdee Achieves Oracle Validated Integration, Enabling Digital Check-In for Hotels Around the World
Virdee | July 12, 2021
Through an integration with the world’s leading PMS, OPERA users now have access to a seamless digital check-in solution that allows 100% of guests to bypass the front desk AUSTIN, Texas – July 12, 2021 – Virdee, a SaaS company delivering digital check-in and virtual concierge services to the hospitality and commercial real estate industries, has achieved Oracle Validated Integration with Oracle Hospitality Expertise that allows communication with OPERA, the global leader in hotel PMS systems. The partnership empowers hotels running on the OPERA system to leverage Virdee’s unique functionality, bypassing the front desk, marketing roo...
STS Sales and Catering System Celebrates 30 Years of Innovation in Hospitality Technology and Record Growth
SalesAndCatering.com | July 7, 2021
Since the start of 2021, STS has welcomed 200 new properties; the company credits strong relationships with customers and focus on delivering value for its longevity and growth. Chicago, Illinois – July 7, 2021 – Powered by SalesAndCatering.com, 2021 marks the 30-year anniversary of STS, a market-leading sales and catering system for hotels, resorts, and venues. STS has also seen an upward growth trajectory welcoming over 225 new properties since the start of the year and has signed over 50 new properties in June alone. Click here to learn more about STS Cloud for sales automation, productivity, and efficiency. Reflecting on the mile...
Oracle’s Open Architecture Is Poised to Modernize Hotels Rebounding From the Pandemic
Oracle Hospitality | July 1, 2021
Early adopters of cutting-edge technology are more the exception than the norm in the hospitality industry. That’s why many hoteliers have been slow to transition to the cloud and roll out new innovations. They have also been among the hardest hit by the global COVID-19 pandemic. But once this crisis passes, borders start opening, and fears of social contact subside, travelers are likely to start filling hotel rooms in record numbers, taking the vacations that they unexpectedly put on hold. Many of them will arrive at their destinations with expectations that have been reshaped by a year in lockdown. Oracle Hospitality is committe...
CustomerCount® Cloud-Based Customer Feedback System Builds Greater Trust Between Customers and Brands
CustomerCount | July 1, 2021
INDIANAPOLIS, IN – July 1, 2021 – Bob Kobek, President of Mobius Vendor Partners (MVP), creator of the CustomerCount® online feedback management system and Scott Frey, CEO of PossibleNOW have announced an intent to integrate the MyPreferences consent and preference management platform into a new CustomerCount enhanced service. This service will be offered as a part of the CustomerCount pre-check in survey. [caption id="attachment_222028" align="alignright" width="300"] Bob Kobek[/caption] CustomerCount collects, measures and reports customer feedback through branded, customized online surveys. These surveys are formulated ...
Travel Recovery Needs Software to Look at the Whole Guest Journey
Larry and Adam Mogelonsky | June 30, 2021
By Larry and Adam Mogelonsky Staffing up is the name of the game for the summer surge coming out of the pandemic. With that in mind, the future of hospitality will increasingly be defined by those brands that embed a seamless technological backbone to connect the entire customer journey and save time in the process. The first step is to break it down into five broad phases – look, book, pre-stay, in-stay and post-stay. For this, you want a platform that is flexible to unknown conditions, efficient to lower costs and long-lasting by being able to incorporate future operations All these integrations and analysis across the guest jour...
Groups360 Announces Enhanced User Interface for GroupSync
Groups360 | June 30, 2021
NASHVILLE, TN - June 30, 2021 - Groups360 today announced the release of new product enhancements to GroupSync, the most trusted online marketplace for sourcing and booking hotel rooms and meeting space across a wide selection of brands. Among these enhancements are redesigned menus and navigation to improve the user experience and a quick search feature for planners who have preselected their preferred hotels. “The new menu structure is just one example of how GroupSync evolves rapidly in response to meeting planners’ needs to provide a modern and delightful user experience unlike the rigid and archaic experience of legacy systems,...
Cloud5 Communications Delivers High-Speed Internet Services for Element Denver International Airport
Cloud5 Communications | June 29, 2021
Chicago, IL. — June 29, 2021 — Cloud5 Communications, a leading provider of communications solutions for the world’s top hotel brands and management companies, recently completed the installation of their high speed internet access (HSIA) solution at Marriott’s Element Denver International Airport by Westin in Colorado. The advanced HSIA network by Cloud5 ensures that the property provides the highest level of connectivity for guest satisfaction and meets Marriott’s latest Global Property Network Standards (GPNS) for Internet. The eco-conscious Element Denver International Airport, managed by Lotus Management, Inc., u...
UniFocus Launches Odin, an Intelligent Assistant for Hotel Operators
UniFocus | June 28, 2021
Workforce management provider addresses industry labor challenges with an intelligent assistant that proactively generates and communicates critical labor and business performance insights. DALLAS, Texas – June 28, 2021 – UniFocus, the leading provider of workforce management systems, has today announced the launch of Odin, an intelligent assistant specifically designed to equip operators with the relevant, timely data they need to make the best decisions every day. Odin’s analytical insights are unique to each manager, allowing for quick action on controllable costs, service quality risks and performance successes. Using a fully au...
Virdee and MIWA Partner to Provide End-to-End Digital Check-In Solution
Virdee | June 28, 2021
Through digital check-in and locking-system integrations, hotels can serve today’s evolving guests needs, allowing them to bypass the front desk and head straight to their guestroom AUSTIN, Texas – June 28, 2021 – Virdee, a SaaS company delivering digital check-in and virtual concierge services to the hospitality and commercial real estate industries, has completed an integration with MIWA Lock Systems, a leader in high-performance locks and security systems serving the hotel industry. The integration allows hotels to provide an end-to-end digital check-in experience from the time the guest walks into the lobby all the way throug...
Clear Sky’s Beverage Inventory Control Software Selected by Sheraton New Orleans
Clear Sky Software | June 25, 2021
CHARLOTTE, North Carolina – June 25, 2021 – Clear Sky Software, Inc. ® announced today that the Sheraton New Orleans Hotel has installed the company’s beverage inventory control software. The Sheraton selected Clear Sky Software to help control all beer, liquor and wine inventory. Called Clear Sky BEVERAGE, this system is a comprehensive, perpetual inventory system that tracks and controls all beverage products. Functions include purchasing, receiving, outlet transfers/issues/returns and physical inventory. Additional features allow management to report product fast-movers, slow- movers, cost variances, and order/vendor discrep...
AutoCamp Partners With Knowcross
Knowcross | June 24, 2021
Washington, DC – June 24, 2021 – Knowcross, a respected innovator in service optimization solutions for lodging companies, is happy to announce that AutoCamp has activated its service management software in three locations: Cape Cod, Yosemite, and Russian River. AutoCamp is an outdoor hospitality company that offers high-end camping, including the option of staying in a modern Airstream suite. “As we continue to grow our brand and add locations, we felt it was time to optimize our service and housekeeping operations,” said Bonniebelle Miner, Executive Partner to CEO at AutoCamp. “We chose Knowcross because it worked with our PM...
