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Technology
Metropol Hotel Group Standardizes on Infor
Infor | March 22, 2021
Estonian hotel group invests in cloud-based Infor property management solution TALLINN, Estonia – March 22, 2021 – Infor today announced that Estonian hospitality leader Metropol Hotel Group has invested in Infor Hospitality Management Solution (HMS) in the cloud. The group consists of the 155-room Metropol Hotel and the 137-room Metropol SPA Hotel, both in the popular Rotermann quarter of the Estonian capital, Tallinn. Infor HMS replaces a legacy property management system that no longer supports the Metropol’s ambitions for growth. Learn more about Infor HMS: https://www.infor.com/products/hms Following a thorough review...
Cendyn Partners With Oaky to Create an Unparalleled Experience for Hotel Guests
Cendyn | March 22, 2021
London, UK – March 22, 2021 –Cendyn, the leading innovator in CRM, sales, and revenue strategy for the hospitality industry, is excited to announce a new partnership with Oaky, the leading upselling platform in hospitality, to power Oaky’s first CRM integration. Oaky excels at providing hotels with pre-arrival upsell opportunities designed to enhance each guest stay, ranging from room upgrades and hotel services to unique deals based on guest type. Cendyn’s award-winning eInsight CRM provides marketing automation and guest intelligence that leverages real-time data to help hotels drive loyalty and provide personalized, one-to-one ...
Harrah’s Cherokee Casino Resort Selects Cloud5 to Deliver Fast, Dependable HSIA Services
Cloud5 Communications | March 18, 2021
Chicago, IL. — March 18, 2021 — Cloud5 Communications, a leading provider of communications solutions for the world’s top hotel brands and management companies, today announced that Harrah’s Cherokee Casino Resort in Western North Carolina recently deployed the Cloud5 HSIA solution into their 1,100 room property and will now be extending the deployment as part of their expansion project scheduled to open later this year. Located on 56 acres in the heart of the Great Smoky Mountains, Harrah’s Cherokee Casino Resort also features over 3,000 games, the Le Fu Men gaming area, nine restaurants, the luxurious 18,000 square foot Mandara...
Beekeeper and Bucketlist Partner to Recognize and Reward SH Hotels & Resorts’ Frontline Workers
Beekeeper | March 16, 2021
Employees of 1 Hotels, Baccarat Hotels, and Treehouse Hotels are recognized via Bucketlist Rewards on the Beekeeper mobile-first communication platform OAKLAND, CALIF. — March 16, 2021 — At the request of SH Hotels & Resorts, an affiliate of global private investment firm Starwood Capital Group, Beekeeper has added Bucketlist Rewards to its mobile-first employee communication platform marketplace. By publicly recognizing and rewarding its frontline hotel workers in one place, the hotel management company operating 1 Hotels, Baccarat Hotels, and Treehouse Hotels is heightening employee engagement and productivity, increasing r...
Hotel Mariposa Deploys Advanced Wi-Fi Network by HIS to Meet Guest Expectations for High-performance Connectivity
Hotel Internet Services, Inc. | March 16, 2021
Upscale boutique property partners with Hotel Internet Services to ensure that guests are guaranteed a fast and reliable online experience for personal devices. LOS ANGELES — March 16, 2021 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions, has announced the implementation of a high-speed Guest Wi-Fi service at Hotel Mariposa. A newly constructed luxury boutique property situated near some of the most popular attractions in Los Angeles, Hotel Mariposa’s adoption of industry-leading Wi-Fi technology by HIS notably ensures that it gains a competitive edge in addressing the top guest priority of i...
ProfitSword Partners With foreUP to Provide Golf Course Operators With Latest in Business Intelligence Analytics
ProfitSword, LLC | March 16, 2021
Integration with foreUP’s suite of golf course management solutions offers in-depth insight into how operators can run a more efficient and profitable business. ORLANDO, Fla. – March 16, 2021 – ProfitSword, a premier developer of business intelligence and data integration software, has announced an integration of its solutions with foreUP, a leading comprehensive provider of golf course management technology. Now compatible with foreUP’s point-of-sale module, the ProfitSword integration ensures that golf course operators can readily access real-time performance analytics that can lead to more streamlined operations while identifyi...
iVvy and ALHI Partner to Make Ivvy’s Disruptive Sales, Catering and Event Management Platform Available to Luxury Hotels Around the World
iVvy | March 16, 2021
Disrupting Legacy Solutions to help hotels manage sales, catering and events NEW YORK March 16, 2021 – iVvy, a disruptor in online meeting technology, is partnering with Associated Luxury Hotels International (ALHI) to help its elite member hotels capture more business and streamline event operations. As hotels prepare for the return of meetings and event business, ALHI members can access IVvy’s cloud-based event management platform to facilitate real time bookings, drive sales and maximize yield. "Our partnership with iVvy allows us to offer a full scope of services and tools that are customizable and fit the independent spirit of...
Virdee Becomes ASSA ABLOY Global Solutions Certified Partner to Advance Industry’s End-to-End Contactless Check-In Abilities
Virdee | March 10, 2021
Integration provides Virdee and ASSA ABLOY Global Solutions hospitality customers with a seamless virtual reception and contactless access solution AUSTIN, Texas– March 10, 2021 - Virdee, a SaaS company serving the lodging, multifamily and commercial real estate industries, announced today it has entered into the Certified Partner program by ASSA ABLOY Global Solutions (OTCMKTS: ASAZY), a global leader in access solutions, to deliver a robust contactless check-in and Mobile Access solution to joint hospitality customers and third-party integrators. Virdee’s secure, contactless check-in flow allows ID-verified users to obtain keys for...
Agilysys & CITCON Announce Partnership Providing Integrated Hospitality Payment Acceptance
Agilysys | March 9, 2021
New Partnership to Offer Agilysys Customers Access to Alipay, WeChat Pay and China UnionPay Santa Clara, Ca, and Alpharetta, Ga, – March 09, 2021 – Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation cloud-native SaaS and on-premise hospitality software solutions and services, and CITCON, the leading mobile payment platform, today announced a new partnership to increase market presence for both companies by enabling global hospitality providers to provide travelers access to mobile wallet solutions from around the world. CITCON is a leading mobile wallet payment provider globally. The technology company offers...
Courtyard by Marriott St. George Adopts Advanced IoT Door Lock Technology and Contactless Mobile Access by ASSA ABLOY Global Solutions
ASSA ABLOY Global Solutions | March 9, 2021
Hotel updates security access abilities with VingCard Classic RFID to provide guests with contactless check-in and convenient room access while boosting operational efficiency and lowering energy costs. Stockholm – March 9, 2020 – ASSA ABLOY Global Solutions as a leading innovator of security access technology, has been selected by Courtyard by Marriott St. George to enhance its guest safety, convenience and operational efficiency abilities with VingCard Classic RFID door locks equipped with Mobile Access. After a seamless upgrade process lasting no longer than one week, the 131 guestroom property can now ensure maximum guest safety usin...
Pandemic May Allow VR to Shake Off ‘Gimmick’ Image in Tourism
GlobalData | March 5, 2021
The impact of COVID-19 may allow VR to permanently shake off its image of being a gimmick in the tourism sector. Hype behind the technology in recent years has often been greater than actual usage, especially for leisure purposes. However the longer this pandemic impacts travel for, the higher the chance that consumers and organizations adopt this technology on a more permanent basis, according to GlobalData, a leading data and analytics company. Ralph Hollister, Travel and Tourism Analyst at GlobalData, comments: “Spending considerably more time indoors with an abundance of spare time, combined with an urge to travel, has meant that asp...
Sightline Hospitality Selects ProfitSword to Deploy Customized Business Intelligence and Performance Forecasting Solution
ProfitSword, LLC | March 4, 2021
Full-service hotel management company uses market slowdown to upgrade internal systems and partners with ProfitSword to provide hotel ownership with maximum performance transparency. SAN FRANCISCO – March 4, 2021 – ProfitSword, a premier developer of hospitality-related business intelligence and data integration software, has announced the successful implementation of their customizable, fully intuitive business intelligence platform for Sightline Hospitality. A rapidly expanding hotel management company that adopts an outside the box approach to maximizing revenue for its hotel owners, Sightline Hospitality’s partnership with ProfitS...
Zoox Smart Data Continues Rapid Americas Expansion With Key Hospitality and Travel Client Wins
Zoox Smart Data | March 4, 2021
Leading innovator of guest profile technology grows regional portfolio as more hospitality and travel organizations adopt big data strategies proven to maximize experience personalization and business revenues. Alpharetta, GA — March 4, 2021 — Zoox Smart Data (“Zoox”), an international provider of technological solutions that harnesses big data to build customer profiles from existing Wi-Fi networks, continues to bolster its presence in hospitality and travel markets throughout the Americas with more major organizations seeking to deploy its industry-leading smart data solutions. Notable regional customers that have recently adopt...
INTEREL Names Scott Watts to Head Expanded Americas Presence
INTEREL | March 4, 2021
LAS VEGAS – March 4, 2021 -- INTEREL, the global leader in providing award-winning hospitality guest-room automation solutions, is pleased to announce that Scott Watts has joined the company as the Senior Vice President, Americas. In this role, Watts will provide the company’s overall direction for INTEREL’s continued growth and expansion in the Americas market with a focus on increasing market share in multiple vertical markets including hospitality, senior living, and MDUs. Watts joins INTEREL after serving as President of the Americas for GuestTek Interactive Entertainment, and previously served in other leadership positions for G...
STAY Builds for Growth With Infor
Infor | March 3, 2021
LONDON – March 3, 2021 – Infor today announced that luxury serviced apartments provider STAY has deployed Infor HMS property management system for its 169 apartment properties in Camden, London. The application will help deliver customer service excellence and provide a platform for new processes including flexible, contactless check-in. Learn more about Infor HMS here: https://www.infor.com/en-gb/products/hms Following a thorough review of the market, Infor was chosen based on specific invoicing capabilities for the extended stay sector, deep domain expertise within the hospitality industry (including references with Fraser Suites...
Lodging Interactive Helps 2 & 3 Star Properties Thrive Online With Affordable Website Solutions
Lodging Interactive | March 3, 2021
Award-winning digital marketing and social media engagement agency, Lodging Interactive, announced the continued expansion of its HotelSiteXPRESS custom website and digital marketing programs tailored to meet the unique needs of 2 and 3-star properties. HotelSiteXPRESS offers an affordable mix of digital marketing services on a low-cost, monthly subscription basis with no long-term contracts and a website ownership program. “Since 2001 we’ve helped hundreds of full-service luxury properties capture increasing levels of online market share through our various technology and service offerings. And now, for properties with limited bu...
Agilysys Announces Powerful New Guest Loyalty & Promotions Solution as Part of – Agilysys Engage
Agilysys | March 2, 2021
Agilysys Engage Offers A Set of Powerful Guest Engagement Modules Integrated Across The Agilysys Hospitality Solution Suite ALPHARETTA, GA. — March 2, 2021 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation cloud-native SaaS and on-premise hospitality software solutions and services, today announced the availability of its Loyalty & Promotions module as part of Agilysys Engage, its integrated set of guest engagement solutions. Agilysys Engage – Loyalty & Promotions helps operators that don’t have their own loyalty solution to increase guest wallet-share through repeat visits while leveraging gues...
Zoox Smart Data Partners With Leading Hospitality Wi-Fi Network Providers to Enable Seamless Access to Guest Preference Profile Technology
Zoox Smart Data | March 2, 2021
Strategic partnerships ensure that hotel and travel businesses can deploy hyper-targeted promo campaigns and offer custom-tailored experiences using data from existing Wi-Fi services. Alpharetta, GA — March 2, 2021 — Zoox Smart Data (“Zoox”), an international provider of technological solutions that harnesses big data to build customer profiles from existing Wi-Fi networks, has announced additional partnerships with third-party Wi-Fi providers to ensure that more hotel and travel businesses can seamlessly integrate its advanced profile technology with pre-existing Wi-Fi operations. Zoox’s recent collaborations now provide full and...
Luxury Resort Operator Ocean Hotels Group in Barbados Switches to Cloud-Based Maestro PMS Mid Pandemic
Maestro | March 2, 2021
In-demand contactless and mobile tools, exceptional online training, and 24/7/365 support are giving the versatile property-management-system provider glowing reviews Markham, Ontario, March 2, 2021 — Exceptional Service is at the heart of operations for Ocean Hotels Group in Barbados, but that is not what the family-owned company of three mixed-use, four and five star luxury resorts felt they were receiving from its previous property-management system provider. At the heart of the pandemic, and with two hotels recently reopening and a third hotel and residences undergoing an extensive renovation, the ownership group pulled the plug on i...
The Do’s and Don’ts of Selecting the Right Hotel Technology Partner in 2021
Joshua Bergen | February 24, 2021
By Joshua Bergen Selecting the right technology partner for your hotel is no small task. But for many hoteliers, a hard choice becomes easier when they consider one pivotal element of service: the people. Hospitality is, after all, a people-centric industry. In the hospitality realm, it's always been about the people who step foot on each hotel property and the entirety of their unique experience that is made up, in large part, by interactions with staff. The relationship between a hotel and its guests is absolutely paramount to its success. So, why should the relationship between a hotel and a technology vendor be any different? ...
Hospitality Technology and Forced Migrations: A Bad Break-Up Story
Ryan Hamilton | February 24, 2021
By Ryan Hamilton, Co-Founder, SalesAndCatering.com and Bluebuzzard Technology Group A hotelier’s decision to invest in technology is not merely a purchase; instead, it marks the beginning of a relationship between vendor and customer. One party provides the service and/or software, and the other party leverages it to enhance their offering. The engagement, if successful, is long-term in nature and represents the vendor’s ongoing commitment to that client as their business evolves and grows. Of course, in the realm of hospitality technology, there is no ‘one-size-fits-all’ solution. Hoteliers worldwide build their preferred stack of...
INTELITY Named a Forbes Travel Guide Brand Official for Fifth Year in a Row
INTELITY | February 24, 2021
Hospitality’s most comprehensive guest experience platform is awarded the travel industry’s most prestigious accolade Los Angeles, CA - February 24, 2021 - INTELITY®, the provider of hospitality’s most comprehensive guest experience platform, announced today it has been appointed a Brand Official by Forbes Travel Guide (FTG), the creators of the original Five-Star rating system, for a record fifth year. As the Official Mobile and In-room Technology Provider of Forbes Travel Guide, INTELITY joins a stellar list of FTG Brand Officials, all handpicked for excellence within their industry. Forbes Travel Guide is well regarded for its ...
Ritz Hotel Geelong Deploys High-Performance Wi-Fi Network Technology by Liveport
Liveport | February 24, 2021
GEELONG, Australia — February 24, 2021 — Liveport, a leading provider of internet services and IoT-based technology, has announced the successful implementation of an advanced high-speed Wi-Fi network at the Ritz Hotel Geelong. A full-service property located within south-eastern Australia, Ritz Hotel Geelong is designed to reflect the latest in contemporary design, which is now further bolstered by its ability to fully deliver on modern guest Wi-Fi and online hotel service expectations. Set to open in early 2021, the new 128 guestroom and apartment property was constructed to cater to Geelong’s rapidly growing tourism industry. Cent...
How Do Travel Managers View Corporate Booking Technology?
the Global Business Travel Association | February 23, 2021
Alexandria, Virginia – February 23, 2021 – The Global Business Travel Association (GBTA) – the world’s largest business travel association, today launches the findings from a study into how travel managers view online booking tools (OBTs). The study, made possible by Deem, examines how U.S. and Canada-based travel managers view corporate booking technology and how the pandemic has impacted business travel, including the changes to travel policies and booking channels. The study asked travel managers about their key priorities when selecting an OBT, how travel managers feel about booking-related innovations such as artificial intell...
