Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
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Technology
Quality Inn Southaven Caters to Guest Demands for Access to Personalized Streamed Content With BeyondTV GuestCast®
Hotel Internet Services, Inc. | February 23, 2021
Property implements content casting solution engineered specifically for hotels by HIS to address guest requests for secure, user-friendly streaming abilities. SOUTHAVEN, Miss. — February 23, 2021 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions, has successfully implemented its hospitality-designed BeyondTV GuestCast streaming platform at the Quality Inn Southaven in Mississippi. A Choice Hotels franchised property offering a range of amenities to ensure guest comfort, Quality Inn Southaven’s adoption of BeyondTV GuestCast now maximizes satisfaction by allowing each guest to fully control t...
Volara, GuestHub Integration to Streamline Guest Requests on Voice Command
Volara | February 23, 2021
Guests can scan QR codes featured on Volara-powered Google Nest Hubs to access an in-room dining menu or ask an Amazon Echo device for items with requests routed to the right staff member via GuestHub New York — February 23, 2021 — Volara, the voice hub for the hotel industry, has partnered with GuestHub to streamline interactions between hotel staff and guests without need for personal interaction. The GuestHub guest-experience management solution captures and routes guests’ requests and facilitates other service tasks. Guests can speak service requests to an in-room Volara-powered Google Nest Hub or an Amazon Echo voice assistant to...
Datavision Congratulates Customers Recognized in Prestigious Forbes Star Ranking
Datavision Technologies | February 22, 2021
Datavision Spa, Restaurant and Hotel Customers Achieve Prestigious Forbes Travel Guide Awards Monday, February 22, 2021 Datavision, the premier business intelligence system for the hospitality world, is proud to count dozens of customers named to the 2021 Forbes Travel Guide listing Four and Five Star Restaurants, Spas and Hotels. “Congratulations to all the Forbes Travel Guide Award recipients,” said Sudharshan Chary, Datavision CEO. “Our customers have always excelled at demonstrating the utmost regard for their guests’ wellbeing and we, in turn, believe in providing the very best white-glove service to our customers.” D...
Post COVID-19: What’s Next for Digital Transformation?
EHL | February 19, 2021
When Covid-19 struck, it forced societal changes around the globe. Nearly overnight, governments issued orders that limited large gatherings of people, restricted in-person business operations, and encouraged people to work from home as much as possible. In response, businesses and schools alike began to look for ways to continue their operations remotely, thanks to the internet. They turned to various collaboration platforms and video conferencing capacities to remain engaged with their colleagues, clients, and students while working from home offices. Even prior to the pandemic, technology had become an increasingly important part of the...
DataArt Partners With PROVision to Expand Commercial and Digital Service Offerings for Travel and Hospitality Clients
PROVision Partners International | February 17, 2021
NEW YORK — FEBRUARY 17, 2021 — DataArt, a global technology consultancy that designs, develops, and supports unique software solutions, today announced a new partnership with PROVision Partners International, a strategic growth, marketing, technology, and commercial advisory firm serving the global hospitality and travel industry. DataArt has emerged as a recognized innovator in the travel, transportation, and hospitality space, developing digital solutions that are modern and relevant, often leveraging legacy systems. The DataArt – PROVision partnership is designed to further extend hospitality and travel companies’ confidence i...
OYO Hotels Expands Footprint Across US; Opens Doors to 10 New Hotels
OYO Hotels & Homes | February 16, 2021
Dallas, TX - February 12, 2021 - OYO Hotels & Homes, the leading technology and revenue growth platform for owners and operators of hotels and homes, today announced that it opened doors to 10 new hotels in Colorado, Georgia, Iowa, Mississippi, North Carolina, and Texas. Continuing its US recovery momentum, the company’s RevPar reached over 130% of pre-COVID levels in Q4 2020 as it emerged as the preferred choice of accommodation for front-line travelers getting our economy moving again. Under the leadership of Kasra Moshkani, Head of OYO US, the company aims to continue delivering quality living spaces with 300+ hotels and nearly 20,00...
Charlestowne Hotels Implements ProfitSword and Event Temple Integration to Gain Real-Time Insight Into Business and Group Sales Performance
ProfitSword, LLC | February 16, 2021
Hospitality management company able to access in-depth analytics on organizational performance across the portfolio for enhanced decision-making and revenue-earning potential. CHARLESTON, S.C. – February 16, 2021 – ProfitSword, a premier developer of hospitality-related business intelligence and data integration software, has announced the implementation of its performance forecasting technology alongside Event Temple’s advanced group and event sales management software at Charlestowne Hotels. A leading hospitality management company offering expertise in hotel operations and revenue optimization, Charlestowne Hotels can now provi...
Hotel Companies Turning to Aptech’s Browser Based PVNG Accounting Solution Mid Pandemic
Aptech Computer Systems Inc. | February 16, 2021
PITTSBURGH, February 16, 2021 — As hoteliers continue to use this time of low occupancy to improve their properties, many have found it the ideal opportunity to also upgrade their back-of-house systems to optimize efficiency. Aptech, the industry standard for hospitality financial management, has seen a surge in adoption of its browser based PVNG enterprise accounting solution. Since the onset of the pandemic, 166 hotels either transitioned from Aptech’s legacy accounting solution Profitvue to PVNG or added PVNG as new customers last year. Aptech Vice President Cam Troutman said he expects at least as many (if not more) hotels will transi...
Digital Tipping: Meet the Need for Speed by Avoiding the App Store
Doug Miles | February 16, 2021
Downloading an app to tip hotel staff is too inconvenient for guests on the go By Doug Miles Did you know “if people pay with a credit card, (workers) will be tipped more?” That’s what tipping expert Michael Lynn said in a recent article titled: “Tipping do’s and don’ts: When and how much to tip in every situation.” Lynn is a Burton M. Sack Professor in Food & Beverage Management at the Cornell University’s School of Hotel Administration, and he is a nationally recognized expert on tipping with 70+ research publications written on the topic. Did you also know that 25% of users abandon apps after a single use? Whi...
El Palace Barcelona Books in for Customer Service Excellence With Infor
Infor | February 11, 2021
BARCELONA, Spain – Feb. 11, 2021 – Infor today announced that the five-star hotel El Palace Barcelona has chosen Infor Hospitality Management System (HMS) and Infor Sales and Catering System (SCS) to help provide a premium customer experience. Implemented by Infor in collaboration with Infor partner Sulcus, the software will help create an integrated, standardised platform for this landmark property. Part of the prestigious Leading Hotels of the World group, the 120-room El Palace Barcelona will use the Infor software to deliver a superior guest experience and meet the challenges of a constantly evolving hospitality industry in S...
ROOMDEX, A Hotel Upsell Innovator, Partners With Pacifica Hotels
ROOMDEX | February 11, 2021
Santa Cruz, CA – February 11, 2021 – ROOMDEX, a pioneer in automated hotel upselling solutions, announces that Pacifica Hotels has activated ROOMDEX’s Upgrade OptimizerTM software in four hotels, including, Marina Del Rey Hotel, (Venice, CA), Inn at the Pier (Pismo Beach, CA), Blue Sea Beach Hotel (San Diego, CA) and La Jolla Cove Hotel (La Jolla, CA). Upgrade OptimizerTM is an automated hotel upsell tool that generates revenue directly to a hotel’s bottom line. ROOMDEX intelligently calculates the best upgrade offer price and ensures that only available rooms will be offered. Along with the upgrade, guests have the chance to purch...
Virdee Partners With Shift4 Payments to Facilitate Contactless Transactions
Virdee | February 10, 2021
Technical integration provides customers with industry-first virtual guest engagement and enables adoption of contactless, customer-centric interactions AUSTIN, Texas – Feb. 10, 2021 – Virdee, a SaaS company serving the lodging, multifamily and commercial real estate industries, announced today a partnership with Shift4 Payments (NYSE: FOUR), a leading provider of integrated payments and eCommerce solutions. Using an API-first approach and key partner integrations, Virdee’s virtual reception technology provides contactless check-in and additional customer engagement such as the ability to purchase upgrades and order room service. T...
Azure Palm Hot Springs Resort & Day Spa Oasis Partners With Hotel Internet Services to Provide Guests With Seamless Wi-Fi Access
Hotel Internet Services, Inc. | February 9, 2021
DESERT HOT SPRINGS, Calif. — February 9, 2021 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the successful implementation of a high-speed guest Wi-Fi network at Azure Palm Hot Springs Resort & Day Spa Oasis. Located within California’s Desert Hot Springs area renowned for its natural geothermally heated mineral spring water, Azure Palm Hot Springs serves as the ultimate tranquil getaway from the fast pace of modern life. Yet by also providing ready access to a fast and reliable internet connection, Azure Palm Hot Springs ensures that its guests...
Smoky Cabins Vacation Rentals Embracing Digital Tipping by youtip
youtip | February 9, 2021
Chicago — February 9, 2021 — Not all lodging operators are feeling the sting of COVID-19; take Smoky Cabins Vacation Rentals for example. Bookings of its 41 luxury cabins has not slowed since the onset of the pandemic. What has stopped, however, is the leaving of cash tips for housekeepers. Smoky Cabins Owner Cathy Moore set out in search for a cashless, contactless, and “appless” digital tipping solution that would solve this growing problem. What she found was an easy-to-implement, no-cost, QR-code-based solution called youtip. “COVID-19 has been good for us,” Moore said. “People are comfortably social distancing at our pr...
Agilysys Announces State-of-the-Art Enhancements to Its Online Reservations Solution – rGuest Book
Agilysys | February 9, 2021
ALPHARETTA, GA. — February 9, 2021 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation cloud-native SaaS and on-premise hospitality software solutions and services, today announced the latest enhancements to its commission-free, direct-channel online reservation solution, rGuest Book. rGuest Book has been a leader in hospitality online reservations since its introduction. Its easy-to-use interface is designed to move guests effortlessly through the booking process showing real-time room inventory with flexible rate management to optimize bookings. In addition, customers can offer their guests room upgrades and...
Bacau Bay Resort Coron Teams Up With INTELITY to Deliver a Mobile-First Guest Experience
INTELITY | February 9, 2021
Los Angeles, CA - February 9, 2021 - INTELITY®, the provider of hospitality’s most comprehensive guest experience platform, announced today it has signed a deal with Bacau Bay Resort Coron in the stunning Philippine island region of Palawan to provide contactless service and seamless hotel experience to guests through the INTELITY platform, which includes a branded mobile app, mobile check-in, mobile key, and GEMS®. This marks the first deal for INTELITY in the Philippines, and reflects the company’s growing footprint in the Asia Pacific region. With the implementation of the INTELITY platform, Bacau Bay Resort Coron will allow gues...
Zoox Smart Data Continues Global Market Expansion With New Strategic Partnerships in Europe and Asia
Zoox Smart Data | February 9, 2021
Big data innovator adds KloudWiFi and KelTech IoT to list of third-party compatible network and smart solution providers to increase customer access to hyper-targeted advertising technology. Alpharetta, GA — February 9, 2021 — Zoox Smart Data (“Zoox”), an international provider of technological solutions that harnesses big data to build customer profiles from existing Wi-Fi networks, has announced a series of strategic partnerships that will provide more seamless access to its targeted advertising capabilities in Europe and Asia. Within the European hospitality and travel markets, this includes signing an agreement with KelTec...
Botanique Hotel Prague Blooms With Infor
Infor | February 8, 2021
Central Prague lifestyle hotel standardizes on Infor EzRMS Feb. 8, 2021 – Infor today announced that Botanique Hotel Prague, a newly independent lifestyle hotel in central Prague, has implemented Infor EzRMS. The application provides a centralized revenue management software solution that delivers an intelligent, dynamic, and consistent view of optimal potential revenue for the hotel’s 214 rooms. Following a rebranding and a thorough review of the market as the hotel moved out of a well-known chain to become independent, Infor EzRMS was chosen based on its capacity for artificial intelligence (AI) algorithms to recognize patterns and...
Hotels Must List Accessible Features on the Web or Risk Lawsuits
Jim Butler | February 3, 2021
By Jim Butler and the Global Hospitality Group® Hotel Lawyers | Authors of www.HotelLawBlog.com As we’ve discussed in previous blogs, there has been an uptick in lawsuits filed against hotels alleging a failure to list accessible features on their website as required by the ADA. While many of these cases have been successfully defended in federal courts, new filings continue to surge and many plaintiffs are turning to state courts which have different requirements for dismissal. Martin Orlick, Chair of JMBM’s ADA Compliance & Defense Group, explains why we should expect these cases to continue in 2021 and what hotels should be...
The Must-Have List for a Hotel Messaging Platform in 2021
Larry and Adam Mogelonsky | February 3, 2021
By Larry and Adam Mogelonsky While we all await the dissemination of a COVID-19 vaccine throughout the first half of 2021, budgets will remain tight while reservations will be slim. With fewer staffers available to manage inquiries, you still need to ensure that service delivery is never compromised for the guests you have, while at the same time ensuring a smooth ramp-up as we transition out of this pandemic. Plus, in our current climate of lower occupancies, you cannot afford a bad review tarnishing your online reputation. Compounding this is the need for contactless communications. Traveler behavior has all but permanently changed an...
Omni Oklahoma City Hotel Marks Grand Opening With InvoTech Systems
InvoTech Systems | February 3, 2021
Omni Hotels newest property in Oklahoma opens using InvoTech RFID Inventory Control for Uniforms LOS ANGELES, CA – February 3, 2021 – InvoTech Systems Inc. announced the recent implementation of its Uniform System at Omni Oklahoma City Hotel. InvoTech Systems is the leading provider of advanced Linen Management, Laundry and Uniform Systems that integrate the latest RFID technology to increase profitability for hotels, resorts, casino operators, sports arenas, convention centers and theme parks. The InvoTech System installed at Omni Oklahoma City Hotel manages the Uniform inventory for 500 employees, and the hotel joins InvoTech’s exte...
Stock Exchange Hotel Selects ASSA ABLOY Global Solutions to Maximize Security Abilities With VingCard Essence Door Locks and Mobile Access
ASSA ABLOY Global Solutions | February 2, 2021
Stockholm – February 2, 2020 – ASSA ABLOY Global Solutions with its industrywide status as the leading innovator of hotel security access technology, has been selected by the Stock Exchange Hotel to implement VingCard Essence door locks equipped with Mobile Access. Located in Manchester, UK, the Stock Exchange Hotel’s recent renovations include a focus on enhancing both guest peace-of-mind and convenience which has now been achieved using VingCard Essence’s advanced data encryption abilities combined with the availability of contactless digital check-in and room access. Each of the 40-guestrooms have also been furnished with Elsafe se...
Hotel Mariposa Adopts BeyondTV GuestCast® to Provide Guests With Latest in In-Room Entertainment Personalization
Hotel Internet Services, Inc. | February 2, 2021
LOS ANGELES — February 2, 2021 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions, has announced the successful implementation of advanced content casting abilities at Hotel Mariposa with the availability of BeyondTV GuestCast®. A newly constructed luxury boutique property situated near some of the most popular attractions in Los Angeles, Hotel Mariposa can now ensure that guests seeking to entertain themselves within the comfort of their guestroom can do so effortlessly with instant access to virtually any streamed content subscription. Designed specifically for the unique needs of the hospi...
Enthusiasm Is Building for Digital Tipping
Sarah Taveprungsenukul | February 2, 2021
Hospitality business owners say they are eager to begin rewarding frontline workers with new cashless, contactless, ‘appless’ gratuity solution By Sarah Taveprungsenukul Do you need a good laugh? Take just two minutes to watch comedian Larry David in this Curb Your Enthusiasm video clip as he deals with tipping missteps while at the Plaza Hotel in New York. Funny, right? We have all been there. No cash — or wrong dominations — to tip the valet … the bellman … the housekeeper. But today’s frontline hotel workers are not laughing. Throughout this pandemic, frontline staff at hotels across the globe have it rough. Man...
