Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
PERCIPIA | September 16, 2024
The Top 7 Pain Points in Hospitality Procurement and How to Overcome Them
Johannes Vocke | July 24, 2024
Technology
The Hotelier’s Wishlist for Santa
Jos Schaap | December 22, 2020
By Jos Schaap – CEO & Co-Founder at ROOMDEX Another year is winding up and looking back, I can say with confidence that when we all returned from the holidays last January no one could have foretold the year we were about to face. As the year rolled on, we clung onto the idea that a return to some sort of normality was just around the corner. However, flight, occupancy and visitation numbers continue to be devastatingly below norms. But with a vaccine in its very early stages of a role out, there are many reasons to be cautiously optimistic as we look to 2021. It is expected that travel will begin on its path to normalcy in Q2 an...
ProfitSword Set to Continue Rapid Hospitality Market Growth Into 2021
ProfitSword | December 21, 2020
ORLANDO, FL – (December 21, 2020) – ProfitSword, hospitality’s premier developer of business intelligence and data integration software, is poised to maintain its industry-leading presence as the go-to source for performance measurement and forecasting with the ongoing expansion of its customer base. Recently signing agreements with renowned companies such as Meyer Jabara Hotels, The Irvine Company, Gulf Hospitality Management and Windsor Hospitality, the growing demand for ProfitSword’s solutions comes as more organizations recognize the value of using real-time performance metrics to both preserve and increase revenues. “Even...
The Joseph, a Luxury Collection Hotel, Nashville Deploys INTELITY In-Room Tablets to Engage Guests and Enhance Their Experience
INTELITY | December 21, 2020
Tennessee’s most sophisticated new hotel offers safe, elevated contactless service options for guests and staff through in-room tablets and new staff management technology Los Angeles, CA (December 21, 2020) - INTELITY®, the developer of hospitality’s most comprehensive guest experience and staff management platform, announced today its partnership with The Joseph, a Luxury Collection Hotel, Nashville. The sophisticated downtown Nashville hotel, newly opened in the heart of SoBro, has deployed key elements of the INTELITY platform, including 12-inch iPads in every guest room and INTELITY’s staff solution, GEMS®. With the INTELITY ...
Zoox Smart Data Poised to Continue Rapid Growth in 2021
Zoox Smart Data | December 17, 2020
Alpharetta, GA — December 17, 2020 — Zoox Smart Data (“Zoox”), an international provider of advanced technological solutions that harness big data to build detailed customer profiles over existing Wi-Fi networks, is set to maintain its impressive global expansion trajectory into 2021 with recent customer additions that include major organizations from the hospitality, travel and casino industries. Renowned brand names such as Royal Resorts are moving to adopt Zoox Smart Data solutions as competition continues to grow for providing guests with hyper-personalized experiences that translate into enhanced satisfaction, loyalty and busines...
Cloud5 E911 Services Make It Easy for Hoteliers to Satisfy the Legal Requirements of Ray Baum’s Act and Kari’s Law
Cloud5 | December 17, 2020
Chicago, IL. — December 17, 2020 — Cloud5 Communications today announced E911 service offerings that provide for the fast, easy compliance with the rapidly approaching deadlines for the handling of calls from hotels to local emergency services. Cloud5 provides emergency routing services over SIP for E911 compliance with Ray Baum’s Act, which is enforceable as of January 6, 2021 and Kari’s law, which went into effect February 16, 2020. Ray Baum’s Act requires that all 911 calls include the “Dispatchable Location” of the caller in the form of additional information provided to the 911 center receiving the call. Dispatchable Loc...
How Concerning Is It When Contactless Self-Service Pushes More People Out of Work?
Linchi Kwok | December 16, 2020
By Linchi Kwok COVID-19 has accelerated a few foreseeable changes that the service industry expected for the future. For example, more consumers want delivery service since the pandemic hit in March. Restaurants, hotels, airlines, retailers, and shopping malls have extended their current contactless self-service offerings through mobile apps, kiosks, facial recognition, and palm recognition technologies. To embrace the growing demand for delivery and contactless self-service, many fast-food chains also introduced new restaurant designs, featuring double- or triple-drive-thru lanes, conveyor belt delivery, and food lockers for pick-up orders...
A New Look at Hotel Food and Beverage: White Paper Finds a Key to Post-COVID Recovery in the Dishroom
Dishcraft | December 16, 2020
Dishcraft sponsors special report to help address some of hotel food service’s biggest challenges SAN FRANCISCO – Dec. 16, 2020 – Dishcraft Robotics, an innovator in food and beverage operations for hotels, announced today its sponsorship of a white paper to present research and opinion by some of the hotel industry’s leading lights. “Hospitality F&B Reimagined: A New Look at the Hotel Kitchen” suggests that increased operational efficiency, cost savings and the promotion of a more balanced, sustainable, human ecosystem on property may begin in an unexpected place: the hotel dishroom. The white paper outlines new standa...
Women in Travel: Companies Can Benefit From a Leadership Team Mirroring Their Greatest Consumer
The Global Business Travel Association | December 15, 2020
Alexandria, Virginia (December 15, 2020) - In the final 2020 session of its Collaboratory webinar series, the Global Business Travel Association (GBTA) – the world’s largest business travel association – welcomed Arlene Coyle, Vice President of Commercial Corporations for Amadeus to discuss her career journey and the importance of having women in influential leadership roles. For this WINiT recommended session, GBTA Interim Executive Director Dave Hilfman served as moderator and discussed with Coyle her 20 years of experience in the managed travel and technology industry and how the individual – led by technology, convenience and l...
Raines Hospitality Completing Portfolio-Wide Transition to Aptech
Aptech Computer Systems Inc. | December 15, 2020
Nineteen properties will be live with Aptech’s PVNG enterprise accounting solution by January, and soon training will begin on Aptech’s NEW Execuvue business intelligence solution PITTSBURGH, December 15, 2020 — Hotel management, development and investment group Raines Hospitality is nearing completion of a systemwide rollout of Aptech, the industry standard for hospitality financial management. By January 1st, 19 properties in the company’s portfolio representing Marriott, Hilton, Hyatt, Choice, and Best Western brands, will be LIVE with Aptech’s next-generation, browser-based enterprise accounting solution, PVNG, and so...
Beekeeper Allocates $20,000 Towards 2020 Charitable Giving Campaign
Beekeeper | December 15, 2020
Oakland, Calif, Dec. 15, 2020 — 2020 was one of most challenging years the hospitality industry has ever experienced. Resilient hoteliers had to adapt overnight to a new reality. But from these dark times came the rise of the frontline worker. It is their dedication to this industry that keeps hotels running smoothly and ensures that guests’ needs are met during this difficult and dangerous time. Beekeeper, developer of an award-winning, GDPR compliant, workplace app that digitalizes hotel workers, is giving back to the industry’s unsung heroes – those dedicated hotel workers who went above and beyond for guests, healthcare worker...
Technology in Hospitality, Evolution, Innovation and Guests
Martin Soler | December 11, 2020
By Martin Soler - Partner at Soler & Associates In hospitality, technology is a complicated problem. For an industry that has historically excelled and set the bar for customer experience, buying technology solutions has not been on the top of the list. Not because hoteliers like to be old fashioned, but because until recently guests really didn't care. Guests do care about the quality of the mattresses; they care about the wear in the carpets. They care about hot water, air conditioning and operational elevators. But innovation and competitive advantage in guest experience and comfort is not going to come from installing an elevator ...
Is Hospitality Ready for the Army of Robots Coming to a Hotel Near You?
Max Starkov | December 11, 2020
By Max Starkov - Adjunct Professor NYU Tisch Center for Hospitality and Hospitality & Online Travel Tech Consultant By 2025, over 85 million existing jobs will be lost due to the seismic shift toward robotization and automation, according to estimates in the "Future of Jobs Report 2020" published by the World Economic Forum. Dangerous, mundane and repetitive jobs performed by manual laborers, unskilled and low skilled workers, assembly and factory workers will be affected the hardest. This same report estimates that some 97 million new roles - the "jobs of tomorrow" - will emerge over the next decade, jobs that are more in tune wi...
Hospitality Professionals Balance Robots and Human Touch for Post-COVID-19 Era
December 11, 2020
December 11, 2020 - “We’re at the cutting edge of technology that, as kids, we laughed about and that is now becoming our reality,” said David Sherwyn, John and Melissa Ceriale Professor of Hospitality Human Resources and a professor of law, when he led a panel of experts in a discussion about automation and customer service in October. The webinar, Robots in the Hospitality Industry: Adopting new technologies while maintaining the human touch, was hosted by eCornell and the Cornell Center for Innovative Hospitality Labor and Employment Relations (CIHLER) in the School of Hotel Administration. Sherwyn is the academic director of C...
Morongo Casino Resort & Spa Turns to Beekeeper to Engage Staff Post Pandemic
Beekeeper | December 10, 2020
With 1,850 employees and a desire to keep workers and the community safe, this Native American luxury operation relies on Beekeeper to digitalize its communications and keep employees engaged and productive Oakland, Calif, Dec. 10, 2020 — When one of the largest employers in Riverside County, Calif., voluntarily closed its doors in March due to the pandemic, management knew it would be difficult to communicate with its 1,850 employees. Immediately, the Native American-owned Morongo Casino Resort & Spa near Palm Springs reached out to Beekeeper to help them connect digitally with all employees across multiple departments and shifts, m...
Zoox Smart Data Enables Hyper-Targeted Local Advertising Capabilities for Hotels
Zoox Smart Data | December 10, 2020
New localization functionality augments Zoox’s big data guest profile capabilities to drive enhanced experience personalization and even greater hotel revenues. Alpharetta, GA — December 10, 2020 — Zoox Smart Data (“Zoox”), an international provider of advanced technological solutions that harness big data to build detailed customer profiles over existing Wi-Fi networks, has today announced the enhancement of its service offerings to include local advertising capabilities based on a guest’s physical location and individual interests. Already set to be implemented by Choice Hotels, this new feature will provide hoteliers with a...
Best Western Plus Cotton Tree Inn- Sandy Adopts BeyondTV GuestCast™ by Hotel Internet Services to Cater to Guest Demands for Access to Streamed Cont
Hotel Internet Services, Inc. | December 8, 2020
SANDY, Utah — December 8, 2020 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions, has successfully enhanced the guestroom entertainment abilities of Best Western Cotton Tree Inn- Sandy with the implementation of BeyondTV GuestCast™. Located just 20 miles south of Salt Lake City, the Utah-based property’s recent renovations to ensure high satisfaction rates are now bolstered by the ability for guests to instantly convert guestroom televisions into their own highly personalized entertainment portals using the latest in secure content casting technology With increasing numbers of guests aski...
The Inn at Harbor Shores Waterfront Resort and Condo Residences Leverages Maestro PMS and Intelity Integration to Enhance Contactless Guest Experience
The Inn At Harbor Shores | December 8, 2020
Markham, Ontario, Dec. 8, 2020 — The Inn at Harbor Shores in St. Joseph, Mich., quickly adapted to the coronavirus pandemic as it was unfolding by leveraging an integration between Maestro, the preferred cloud and on-premise Web browser and Windows property-management system for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups, and INTELITY, a leader in end-to-end guest experience technology. The joint technology is enabling the 92-room waterfront resort to enhance its contactless user experience for guests in a variety of ways. “The integration has allowed our guests to request amenit...
Siegel Sez: Takeaways From HT-NEXT With Doug Rice
December 4, 2020
For the many of you who have commented on our latest HU High Five, thank you. Interviewing hotel tech leaders and creating these videos is fun, but this week it was nice to do one with an ex-tech industry leader. Page Petry who spent most of her adult life at Marriott tells us about starting as a front desk person and becoming the CIO for the Americas and most recently her retirement. If you have not seen it, please click here. I had to smile when she mentioned starting her career at the front desk of a hotel. I remember my first hotel job working the front desk at the Laurels Lake Hotel and Resort in the Catskill Mountains wanting to learn ...
Virdee and SALTO Systems Partner to Deliver Contactless Arrival and Entry Solutions Across the Built Environment
Virdee | December 3, 2020
Integration accelerates the roll out of Virdee’s industry-leading API-first, contactless check-in and check-out solutions AUSTIN, Texas– Dec. 3, 2020 - Virdee, a SaaS company serving the lodging, multifamily and commercial real estate industries, announced today a partnership with SALTO Systems, a leading manufacturer of electronic access control solutions. The integration provides a powerful answer to the market’s demand for contactless arrival options by leveraging Virdee’s advanced ID verification module and the ability for guests to video chat with a remote agent before accessing a property. Under the partnership, SALTO System...
Infor Launches Hospitality Management Cloud Solution Based on Amazon Web Services in China to Spur Digital Transformation Among Chinese Hotels
Infor | December 2, 2020
Rich capabilities allow hoteliers to centralize cross-platform hospitality management systems; AWS partnership ensures stability and security of data in the cloud BEIJING – Dec. 1, 2020 – Infor today announced the launch of Infor Hospitality Management Solution (HMS) in China together with AWS China (Ningxia) Region (operated by Ningxia Western Cloud Data – NWCD). The launch is aimed at helping more customers in China’s hospitality management industry rapidly implement seamless solutions that streamline operations, with the overall goal to provide enhanced guest services and experiences. Infor HMS is a hotel property management...
ASSA ABLOY Global Solutions Equips TownePlace Suites by Marriott St. George With Mobile Access and Latest in IoT Lock Security
ASSA ABLOY Global Solutions | December 1, 2020
Extended-stay hotel upgrades to VingCard Classic RFID to provide enhanced safety and contactless convenience while streamlining operations and reducing energy costs with room occupancy detection. Stockholm – December 1, 2020 – ASSA ABLOY Global Solutions with its leading expertise in security access innovation, has enhanced the abilities of TownePlace Suites by Marriott St. George in maximizing guest safety, convenience and operational efficiency with the implementation of VingCard Classic RFID door locks equipped with Mobile Access. Following a speedy and hassle-free upgrade experience, the 84-room Utah-based property is not only able t...
Volara Partners With Butler Hospitality and Synergy Global Housing to Bring Roomservice to Guests at Synergy Chelsea NYC
Synergy Global Housing | December 1, 2020
With Volara-powered Google Nest Hubs in each corporate residence, guests scan an on-screen QR code to access an in-room restaurant menu with orders prepared at one of five hotel hub kitchens in Manhattan New York — December 1, 2020 — Accessing roomservice just got a lot easier for corporate housing guests staying at the Synergy Chelsea in New York. Through a new strategic partnership between Volara and Butler Hospitality, guests staying at 232 7th Avenue can now scan a QR code on a Volara-powered Google Nest Hub to access an in-room restaurant menu on their mobile device. Foodservice items are prepared by executive chefs in one of f...
Zoox Smart Data Selected by Choice Hotels to Oversee Wi-Fi Landing Pages With Latest in Guest Experience Personalization
Zoox Smart Data | December 1, 2020
Solution deployed across 4,141 Choice Hotels to host and manage internet landing pages should lead to enhanced guest satisfaction and loyalty. Alpharetta, GA — December 1, 2020 — Zoox Smart Data (“Zoox”), an international provider of technological solutions that harnesses big data to build customer profiles from existing Wi-Fi networks, announced today that it has successfully deployed its Zoox Media solution across 4,141 Choice Hotels branded hotels along with the Zoox Smart Data platform at 197 properties. Zoox Media integrates with the hotel’s guest Wi-Fi landing page, providing a fast and direct communications channel to the...
Another Atlanta Hotel Chooses Clear Sky Software
Clear Sky Software | November 24, 2020
CHARLOTTE, North Carolina – November 24, 2020 – Clear Sky Software, Inc. Clear Sky Software, Inc. ® announced today that the Renaissance Atlanta Airport Gateway Hotel has completed the installation of its beverage inventory control software. The Renaissance selected Clear Sky Software to help control all beer, liquor and wine inventory. Called Clear Sky BEVERAGE, this system is a comprehensive, perpetual inventory system that tracks and controls all beverage products. Functions include purchasing, receiving, outlet transfers/issues/returns and physical inventory. Also installed is Clear Sky’s Interface to Fintech and Micros ...
