Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
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Technology
ALICE Announced as the Hotel Operations Technology Provider for Curator Hotel & Resort Collection
ALICE | November 24, 2020
New York, NY – November 24th, 2020 -- ALICE, a leading hospitality operations and management platform, is pleased to announce that it is the preferred operations technology provider for Curator Hotel & Resort Collection, a hand-selected collection of small brands and independent lifestyle hotels and resorts worldwide. In selecting ALICE as their preferred operations technology provider, Curator Hotel & Resort Collection is ensuring its properties have the proper tools for its hotels and staff to provide a superior guest experience. Focused on operational excellence and guest satisfaction, ALICE connects all hotel departments on a...
IDeaS and Mews Partner to Provide Two-Way Data Exchange
IDeaS | November 24, 2020
Technology award winners seamlessly connect leading RMS and PMS solutions to transform hotel productivity and guest experience MINNEAPOLIS—Nov. 24, 2020—Hotel-industry-leading technology providers, IDeaS and Mews, announced today a new integration between their best-in-class systems. The 2020 HotelTechAward winners have developed a two-way data exchange that automates the seamless transfer of information between IDeaS’ revenue management solutions and Mews Commander, a property management system (PMS). Optimize revenue for all hotels and room types – Both IDeaS Revenue Management System (RMS) and IDeaS G3 RMS enable hoteliers to...
Hotel Vin, Autograph Collection Partners With Hotel Internet Services
Hotel Internet Services, Inc. | November 24, 2020
HIS industry expertise ensures a seamless and reliable online connection for Hotel Vin guests GRAPEVINE, Texas — November 24, 2020 — Hotel Internet Services (HIS), a full-service internet provider for the hospitality industry, has announced the successful implementation of an advanced Wi-Fi network at Hotel Vin, Autograph Collection. As the first and only luxury boutique property in Grapevine, Texas, Hotel Vin boasts an exceptional wine program, is connected to Harvest Hall, a European-style food and entertainment venue, and is steps away from the TEXRail Grapevine Main Street Station. The HIS technology features a Wi-Fi networ...
How Digitalizing the Workforce With Beekeeper Helped Jurys Inn Engage All Employees During the Pandemic and Better Prepare Us for the Next Normal
Edward Gallier | November 24, 2020
By Edward Gallier When you are a hotel group operating 49 corporate, leisure, and lifestyle hotels across the United Kingdom and Ireland, a pandemic can have a devastating impact on employee communication if digital safeguards are not in place. When the 2020 pandemic first hit, Jurys Inn & Leonardo Hotel Group had to close all but three of our properties that remained open to accommodate essential workers. Most of our 3,000 employees were furloughed. Thankfully, when we needed to bring our people back in July to begin reopening, we were able to reach 100 percent of them thanks to a new relationship with Beekeeper. Early this year Ju...
Cendyn Announces Next-Generation Customer Data Platform, Starling
Cendyn | November 19, 2020
BOCA RATON, Fla., Nov. 19, 2020 – Today, Cendyn announces Starling, Cendyn’s next-generation customer data platform (CDP). Starling unites, transforms, cleanses, and enriches millions of data points from all your technology solutions, giving you the ability to take control of your data and keep guests at the heart of what you do. As a CDP, Starling integrates your systems, so they communicate with each other simultaneously, creating limitless possibilities to activate your data and provide personalization at every touchpoint of the guest’s journey. Building on Cendyn’s extensive library of existing data integrations, Starling’s o...
The Ransomware Threat Is Ever Increasing, and Hotels are Paying Huge Ransoms
Kelley R. Allen | November 17, 2020
By Kelley Allen No one is talking about it, but everybody knows. It is the secret that is best left unspoken. “Don’t tell anyone, we just got hacked.” No access to our data. Guest experience chaotic in just minutes. Hotels and resorts are at risk like never before. Just when you thought you had seen it all, an industry reeling from COVID, travel disruptions not seen in a hundred years, and now Cyberterrorists are striking. These bad actors are successfully demanding and receiving huge ransoms. We have heard of one recent case where the ransom paid was $500,000. While this is truly substantial, it is only one par...
Amadeus Combines Forward-Looking Occupancy and Rate Data in Powerful New Business Intelligence Solution
Amadeus | November 12, 2020
RevenueStrategy360™, a new solution from Amadeus, provides the hotel industry’s most comprehensive market insight to support recovery When historical data is no longer relevant to plan a successful revenue strategy, hoteliers need access to accurate, real-time data to make informed business decisions. In order to support the evolving needs of hoteliers, Amadeus is proud to introduce RevenueStrategy360™, the latest addition to Amadeus’ unparalleled business intelligence suite of solutions. This new solution builds on Amadeus Rate360® by enhancing the industry’s most extensive database of forward-looking rate data with comprehe...
Onyx CenterSource Announces Launch of Enhanced RecoverPro Reporting Portal
Onyx CenterSource | November 10, 2020
DALLAS (Nov. 10, 2020) -- Onyx CenterSource, a leading global provider of B2B payments and business intelligence to the hospitality industry, today announced the launch of its enhanced RecoverPro Reporting Portal, which allows travel agencies to monitor and optimize the performance of their commission and incentive payments. Knut Erik Rief, Onyx vice president of product management, said travel agencies use the portal to review key performance indicators in their commission payment history for an at-a-glance view of overall commission payment health. Updates include an enhanced design, deeper segmentation capabilities and new dashboard opt...
“Easy to Obtain” Hospitality Technology Innovation Is Here. It Really Is!
ROOMDEX | November 10, 2020
By Jos Schaap For years, it was openly acknowledged that hospitality simply lagged behind all other industries when it came to technology. Yes, the Internet profoundly disrupted and changed the distribution system. But too often, these hospitality technology changes were forced on hoteliers as opposed to being championed from within. Recent evolution in cloud technologies mean there is new growth in the number of innovative hospitality technology start-ups in a market that is now desperate for help. The question is, will hoteliers continue to do their jobs like it is still 1992 or will they wake up to the potential that awaits them? ...
Arkansas State Parks Relies on Maestro Web Browser PMS at 29 Lodging Destinations
Maestro PMS | November 10, 2020
Operator of grand lodges, cozy cabins, and campsites discovers the grass isn’t always greener when switching tech providers; Maestro is proving to be its No. 1 PMS choice MARKHAM, ONTARIO, NOVEMBER 10, 2020 — For 14 years the Arkansas State Parks system relied on Maestro to provide a self-hosted, Windows and Web-based property-management system to centrally support its 1,700 campsites and 450 lodges and cabins across 29 locations, most of which had restaurants and sales-and-catering venues. In addition to Maestro’s ResWave Integrated Booking Engine, the government-run entity was successfully leveraging Maestro’s Front Offic...
Volara Named a ‘Hot 25 Startup’ for 2021 by PhocusWire
Volara | November 9, 2020
The future of hospitality communications is now; Voice-based contactless customer engagement provider is keeping hotel guests and staff talking safely amidst the pandemic November 9, 2020, NEW YORK — Volara, the voice hub for the hotel industry, has been selected as one of PhocusWire’s “Hot 25 Startups” for 2021 and has been invited to present their innovative solutions during the Innovation Summit at Phocuswright 2020 on November 12, 2020. The third annual event, produced by PhocusWire, the sister media brand of travel research and events business Phocuswright, recognizes companies that have navigated through the pandemic and,...
AAA Four-Diamond Thunder Valley Casino Resort Selects INTELITY for End-to-End Digital Transformation
INTELITY | November 9, 2020
The California property is partnering with INTELITY to supply guests with brand new in-room tablets and mobile capabilities that power a seamless, contactless stay Los Angeles, CA (November 9, 2020) - INTELITY®, the developer of hospitality’s most comprehensive guest experience and staff management platform, announced today a new deal with Thunder Valley Casino Resort in Lincoln, California. The AAA Four-Diamond property will deploy the full INTELITY platform, embracing mobile, in-room, and staff technology in an innovative overhaul of their operations and guest experience. From before they even arrive for their stay until they depar...
Checking Temperatures at Clock-In & Check-In Is the Next Evolution of Employee, Guest Safety
Robb Monkman | November 9, 2020
SafeScanRX is entering the hotel market with a safety solution sure to put both workers’ and travelers’ minds at ease that hotels are safer than ever By Robb Monkman “Enabling Security Everywhere” has been the focus of React Mobile since its inception. Our company was founded on the principle of making safety simple for every hotel employee through technology. While COVID-19 has been devastating to everyone in the travel and hospitality industries, it appears to have a silver lining: The hotel industry is improving the safety of hotel workers everywhere. Daily I read reports of new technologies entering the hotel space that ...
Where Data Goes to Die
Alan Zaccario | November 5, 2020
By Alan Zaccario The Aftermath of the Pandemic and the Ethical Implications of Data Deletion and Sanitization An exclusive Hotel Online article series on securing customer and employee data - Part 1 Embarrassing reports of lost data surfacing on the dark web are becoming more and more prevalent in the media. As hoteliers we become the custodians of our guests and customers’ data from the time acquired and utilized until that information is archived or permanently deleted. However, what happens when that chain of custody is broken? What happens to the employee data too? More importantly what plans do you as an owner have to prevent a dis...
HFTP Debuts CYBER HITEC to Large Virtual Crowd
Hospitality Financial and Technology Professionals | November 2, 2020
Hospitality Financial and Technology Professionals (HFTP®) has just wrapped up the first week of its premiere virtual event CYBER HITEC®, with the first-three days featuring live interaction. The event hosted over 1,840 registered participants engaging in hospitality technology-focused education sessions, 18 virtual exhibit halls and multiple networking opportunities. CYBER HITEC was a virtual adaptation of the 48-year hospitality technology convention and trade show HITEC® (Hospitality Industry Technology Exposition and Tradeshow), which traditionally is an in-person event. Also enveloped within the programming was the HFTP Annual Convent...
Infor Develops Contactless Ordering Solution for Hospitality Industry
Infor | November 2, 2020
Cloud-based Infor OrderNow provides new contactless ordering capabilities for hospitality and food service leaders NEW YORK, Nov. 2, 2020—Infor today announced Infor OrderNow, a new contactless ordering solution to help the hospitality industry better navigate the operational challenges that the current pandemic presents, while supporting the dining revenue stream in the future. An extension of Infor POS, Infor's powerful cloud-based point-of-sale solution, Infor OrderNow is a new solution released as an adaptation to changes in customer purchase behavior that also provides organizations with a tool to address declining revenue chall...
Milestone Inc. Will Host Digital Transformation Thought Leaders and Marketing Trailblazers at Engage2020 on November 12
Milestone | October 29, 2020
Santa Clara, CA. October 29, 2020. - Milestone Inc, a premier provider of digital marketing software and solutions for enterprise and hospitality opens registration for its digital transformation summit, Engage2020: Transform. Rebound. Accelerate. The pandemic in 2020 has accelerated digital transformation, and that makes an effective digital strategy and website an even more essential component of the business strategy and marketing plan. This is the right time to leverage Milestone's thought leadership, deep experience, and proprietary product-service solution. "2020 is a transformational year and maybe the most imp...
ALICE Launches a Hotel Technology Buyer’s Guide
ALICE | October 29, 2020
ALICE’s guide provides tips for evaluating and purchasing the best hotel technology solutions. NEW YORK, New York – ALICE, the hospitality industry’s leading operations technology company, has released “The Hotel Technology Buyer’s Guide: Top Tools to Support Lean Teams.” More than 2,500 hotels and thousands of hoteliers around the world have chosen ALICE to streamline operations and communication with a single platform. The benefits of hotel technology software are as varied as the providers that are constantly innovating in the industry. Navigating the vast market of hotel technology solutions requires an understanding of...
Amadeus Is Breaking Data Silos With the First Integrated E-Commerce Platform for Hoteliers
Amadeus | October 27, 2020
The Amadeus Integrated Booking Suite is the first technology bundle to offer a complete e-commerce experience across reservations, guest management, and web, allowing hoteliers to acquire, convert, and retain guests. As the future of hospitality moves steadily towards personalization and guest loyalty, it remains a challenge for hoteliers to capture and apply the full value of guest data in an actionable way across disparate systems. During the COVID-19 pandemic it has become even more important to be able to easily leverage data to drive booking and loyalty and ultimately increase revenue. To benefit both hoteliers and guests, Amadeus is ...
Radisson’s Country Inn & Suites and Park Inn Albany Locations Partner With Hotel Internet Services to Adopt Latest in Guest Wi-Fi Technolog
Hotel Internet Services, Inc. | October 27, 2020
Georgia-based hotels prioritize ability to meet guest demands for high-speed internet access by leveraging expertise of industry’s leading network provider. ALBANY, Ga. — October 27, 2020 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has been credited with significantly enhancing the quality and speed of guest Wi-Fi services at both the Country Inn & Suites by Radisson, Albany, and Park Inn by Radisson, Albany. Located in Albany, Georgia, the two Radisson-branded properties are now able to benefit from the implementation of advanced network technology cap...
Virdee Launches First End-to-End Contactless Check-in Solution for Hotels and Multifamily Properties
Virdee | October 27, 2020
Virdee Concierge, an API-first platform, provides a virtual reception experience to enable seamless customer arrivals - reducing costs and boosting profitability for building owners AUSTIN, Texas – Oct. 27, 2020 - Virdee, a SaaS company serving the lodging and commercial real estate industries, launched Virdee Concierge today to provide a virtual reception experience for its clients’ tenants, guests, leasing prospects and vendors. Using an API-first approach, Virdee has developed a best-in-class, end-to-end product for ID verification, payment collection, access control and remote support. Hotels, apartment buildings and other institu...
Maestro to Showcase Multi-Platform Web Browser PMS Options for Independents at CYBER HITEC
Maestro PMS | October 26, 2020
Attend Maestro’s ‘Power to Choose’ Virtual Exhibitor Tutorial and learn if Cloud-Hosted, On-Premise, Self-Hosted or Private-Cloud PMS is right for you; Online event to be held Thursday, Oct. 29, at 1:00 p.m. MARKHAM, Ontario, Oct. 26, 2020 — For the first time, global hoteliers will come together virtually today to attend CYBER HITEC, an online hospitality technology conference featuring the brightest minds and hottest hotel technologies from around the world. To show trepidatious travelers that their hotels are safe, operators are realizing there needs to be change, and the urgent transformation of contactless service begi...
Oracle Deals an Ace in the Hole for Casino Group in Historic Downtown Vegas
Oracle Hospitality | October 26, 2020
The D, Golden Gate and Circa Casinos go all-in with Oracle Hospitality and NetSuite REDWOOD SHORES, Calif. – October 26, 2020 – For both the oldest to the newest casinos in downtown Las Vegas, prioritizing the guest experience is always the smartest bet. Derek and Greg Stevens, the brothers who own of The D Las Vegas, Golden Gate Hotel & Casino and the soon-to-open Circa Resort & Casino are doubling down on this idea, using Oracle to modernize each casino to deliver an exceptional and safer guest experience that uniquely blends the vintage Vegas feel with contemporary expectations. With a rich history starting with the ...
ProfitSword Recognized by Golden Bridge Business & Innovation Awards as a Leading Developer of Next Generation Business Intelligence Technology
ProfitSword | October 26, 2020
World’s premier business awards program names ProfitSword as a Silver Award winner for advancing capabilities in artificial intelligence and machine-learning to automatically detect variations in business performance. ORLANDO, Fla. – (October 26, 2020) – ProfitSword, the leading developer of business intelligence and data integration software for the hospitality industry, has been named a Silver winner by the 12th Annual Golden Bridge Business and Innovation Awards for its role in enhancing business intelligence capabilities with the recently launched ProfitAbility solution. An advanced dashboarding and data analytics platform that u...
