Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
PERCIPIA | September 16, 2024
The Top 7 Pain Points in Hospitality Procurement and How to Overcome Them
Johannes Vocke | July 24, 2024
Technology
RoomKeyPMS Celebrates Milestone 20-Year Anniversary
RoomKeyPMS | January 22, 2020
January 22, 2020 – Vancouver, BC – RoomKeyPMS is proud to celebrate its milestone 20th anniversary, marking two decades of leadership in hotel property management software. Since its software inception in 2000, RoomKeyPMS has built a cloud-based property management system that offers a complete suite of services, such as front office and property management, an online booking engine, housekeeping management, guest relationship management, rate shopping, and more. RoomKeyPMS is also now processing millions of transactions through its recently released payment processing solution, which was engineered specifically for hotels. RoomKey...
4 Ways the Google Assistant Interpreter Will Drive Guest Satisfaction Scores, Boost Loyalty
Dave Berger | January 21, 2020
Investing in translation technology will facilitate accurate dialogues with the world’s 1.4 billion tourists arriving at hotel properties By Dave Berger 2019 is the year of “experiential travel,” with guests demanding more seamless, personalized and transformative stays. With the travel industry already achieving 1.4 billion international tourist arrivals worldwide (two years ahead of the 2020 prediction according to the UN World Tourism Organization), hoteliers need to address the most basic hospitality principle – hotel-to guest and guest-to-hotel communication. Today’s modern, mobile-dependent travelers expect a frictionles...
FOUND Hotels Partners With HIS to Implement Advanced Wi-Fi Network Capable of Catering to Latest Online Guest Needs
Hotel Internet Services, Inc. | January 21, 2020
Hotel brand catering to millennial travelers leverages Hotel Internet Services industry expertise to ensure seamless connectivity for all guest devices. SAN FRANCISCO — January 21, 2020 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has been selected by FOUND Hotels to provide advanced Wi-Fi network functionality for its two recently opened locations in Chicago and San Francisco. Serving as a collection of authentic, locally driven properties that redefine the concept of luxury for modern-day travelers, FOUND Hotels can now ensure that guests staying at either ...
Hotel Managers and Owners Be Warned – You Are Responsible for Your Hotel’s Data Security
Bob Braun | January 17, 2020
By Bob Braun, Cybersecurity Lawyer The FTC Speaks On January 6, 2020, the Director of the FTC’s Consumer Protection Bureau published a blog post with changes to the FTC’s approach to its orders and settlements of data breach enforcement actions. One of the key elements of the report was a revision to the FTC’s routine enforcement practice to ensure that its remedial data security orders include greater specificity about compliance expectations for companies subject to enforcement action and for third-party assessors engaged to conduct FTC-mandated monitoring and audits of targeted companies’ data security practices. Beyond ...
Pechanga Resort Casino Drives Automation and Visibility with Infor CloudSuite
Infor | January 16, 2020
Infor Cloud Solutions to Connect Siloed Applications and Reduce Manual Processes NEW YORK– Jan. 13, 2020– Infor, a global leader in business cloud software specialized by industry, today announced that Pechanga Resort Casino entered into an agreement with Infinium Software, Inc., an Infor company, expanding their long-term technology partnership. Pechanga, the largest resort/casino on the West Coast, chose Infor CloudSuiteTM solutions to further integrate core business processes into a centralized location connected to the reservation department. The new, integrated system will allow the resort/casino to make more informed business dec...
Expected Global Tourism Boom in 2020 Is Fueling the Need for Voice Translation Technology at Check In and Beyond
David Berger | January 16, 2020
Voice on command is not just for the guestroom; Hoteliers are finding the Google Assistant’s interpreter mode + Volara to easily and accurately streamline guest communication By Dave Berger Research suggests that customer-experience (CX) technologies that serve every touchpoint, add personalization and drive satisfaction were at the top of operators’ wish lists for 2020. To be effective and deliver a rapid return on investment, these solutions must successfully delight guests, increase operational efficiencies, inspire loyalty, and generate profits. One technology that is checking all these boxes – yet is often overlooked – is d...
Reducing Friction in Hotel Guest Service: A Recap of ‘Voice’ at CES 2020
Volara | January 14, 2020
Experts say voice technologies are central to the growth of experiential travel and tourism in 2020 and beyond New York — January 14, 2020 — More More than 170,000 people descended on Las Vegas last week to see the most transformative technology products on the planet during the 2020 Consumer Electronics Show. New this year was a “Travel & Tourism” educational track that highlighted how smarter and safer technologies are transforming the travel and tourism industries. A technology that remained in the spotlight during the three-session program was voice – such as the in-room solution atop Amazon Alexa powered by Volara that ...
The Future of Hotel PMS – Maestro 2020 Development Roadmap
Maestro PMS | January 14, 2020
Greater Mobile and Booking Channel Versatility Will Increase Reservations Revenue, Personalize Digital Guest Journey; Expanded Integration with Complementary 3rd Party Partner Systems; Online Guest Room Selection January 14, 2020 – “We made great advancements in 2019 with our improved Browser version that, amongst other guest and staff facing mobile features, provided an integrated live chat support capability. That feature has been met by our clients with great enthusiasm as an addition to our already responsive 24-hour help desk and online eLearning services,” stated Warren Dehan, President of Maestro PMS. To complement both our Br...
Cendyn Appoints New Sales Leadership for EMEA & Americas
Cendyn | January 13, 2020
Veteran hospitality technology experts to accelerate growth in key regions January 13, 2020 – Boca Raton, FL – Cendyn, the leading innovator in CRM, sales and revenue strategy for the hospitality industry, announced today the appointment of Emma Johnstone to Vice President of Sales, EMEA, and Ricky Castoldi to Vice President of Sales, Americas. Both will be responsible for team excellence for their regional sales teams, establishing new and trusted relationships across the hospitality space, while driving maximum revenue and productivity for the hotel clients they oversee. Working from London, Johnstone will oversee Cendyn’s strategic...
ASSA ABLOY Global Solutions Wins Top Spot at HotelTechAwards 2020 for Best Mobile Key Solution
ASSA ABLOY | January 13, 2020
Industry-leading pioneer of mobile access technology voted best provider of digital key functionality by hospitality customers around the world. Stockholm – January 10, 2020 – ASSA ABLOY Global Solutions has been named the winner of Mobile Key & Keyless Entry for the 2020 HotelTechAwards. Organized by HotelTechReport, this year’s HotelTechAwards had over 24,000 hoteliers across more than 200 countries vote to rate their most favorite products and technologies. In winning the Mobile Key & Keyless Entry category, ASSA ABLOY Global Solutions competed against the world’s leading digital key providers and was able to stand apart...
Google Assistant’s Interpreter Mode Helps International Hotel Guests Translate Across 29 Languages
Volara | January 8, 2020
New solution from the Google Assistant, deployed by Volara and announced at CES 2020, provides real-time, fully managed, and hassle-free live language translation for hotels January 8, 2020 — Las Vegas — Last year, the Google Assistant unveiled its real-time translation technology, interpreter mode, helping hotel staff carry on conversations with guests speaking foreign languages. To extend upon this experience, Volara is partnering with the Assistant to launch a new full service solution so hotels can better serve and communicate with their international guests. The new solution, which runs on the Google Nest Hub, benefited from s...
ALICE Wins Multiple HotelTechAwards in 2020
Alice | January 8, 2020
For the third year in a row, ALICE is named the #1 Concierge Software by Hotel Tech Report. ALICE is excited to announce its success in the 2020 HotelTechAwards, taking top honors in several categories. The hotel operations start-up was named the Best Concierge Software, Best Mobile Guest App, and a Finalist in Staff Collaboration Software (Best in North America) by Hotel Tech Report. ALICE was also on the list of Top Ten Best Places to Work in Hotel Tech for the third year in a row. ALICE is the hospitality industry’s leading operations technology, connecting every department of the hotel with one platform for all staff communication ...
Cloud5 Communications Contact Center Partners With G6 Hospitality for High-Conversion Hotel Voice Reservations
Cloud5 Communications | January 8, 2020
Highly skilled, dedicated agents lower call abandon rates, maximize voice revenue for the leading economy brand CHICAGO (January 8, 2020) –Cloud5 Communications Contact Center has been engaged by G6 Hospitality LLC to help deliver on the Motel 6 brand promise to “leave the light on” for millions of hotel voice reservations callers to its contact center 24 hours a day, 365 days a year. A leading hotel communications technology and call center services provider, Cloud5 has increased revenue for the iconic Motel 6 and Studio 6 hotel brands through higher call conversion rates and reduced abandoned calls after a record-setting implementa...
Pegasus Named the Best CRS for 2020 by Hotel Tech Report
Pegasus | January 8, 2020
The new Pegasus launches into the new decade with industry-wide recognition for customer support and technical excellence January 8, 2020 — Pegasus, a leading global technology provider empowering the hotel industry, has been named 2020’s No. 1 Central Reservation System software by Hotel Tech Report. The HotelTechAwards, known within the industry as the “Oscars of Hotel Tech,” are chosen based on honest reviews gathered from thousands of hoteliers spread across more than 120 countries. More than 40,000 hotel industry professionals use HotelTechReport.com each month to make informed purchasing decisions, and the HotelTechAwards ...
Ambassador Hotel Wichita Maximizes Guest Connectivity and Convenience Using BeyondTV With Voice Control and Enhanced Wi-Fi by Hotel Internet Services
Hotel Internet Services, Inc. | January 7, 2020
Autograph Collection property leverages HIS expertise to provide each guest with latest in content casting abilities and voice-activated amenity control while ensuring a seamless Wi-Fi connection. WICHITA, Kan. — January 7, 2020 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the successful implementation of BeyondTV equipped with the latest in voice control and virtual assistant abilities at the Ambassador Hotel Wichita, Autograph Collection. Combining classic style and contemporary design using Chicago-inspired architecture, Ambassador Hotel Wic...
VTrips Sees 600% Growth in Booking.com Since Partnering With NextPax
NextPax, Inc. | January 7, 2020
Leading global hospitality channel manager strengthens VTrips’ position to accelerate and automate their business Salt Lake City, Utah (January 7, 2020) - NextPax, the most advanced channel management technology provider for hotels, resorts and vacation rentals worldwide, today revealed the results of their partnership with premier property management company, VTrips. Since 2018, NextPax has supported VTrips through connectivity from their PMS to Booking.com. Through the use of improved connectivity content development, channel updates, distribution strategies, and increases to the speed of onboarding for a record-breaking 600% in grow...
TPG Hotels & Resorts Selects Infor Hospitality to Standardize Processes
TPG Hotels & Resorts | January 6, 2020
Infor HMS to streamline business operations from the reservations desk to the back office NEW YORK– Jan. 6, 2020 – Infor, , a global leader in business cloud software specialized by industry, today announced that TPG Hotels & Resorts, a fully accredited operator and developer of many of the industry’s most respected hotel brands, has selected Infor to standardize property management systems and provide a single source of data across its independent hotel portfolio. With Infor, the organization will now have consistency across its property technology platform, making it easier to manage daily processes. TPG Hotels & Resorts wi...
New Mobile App From OpenWater Helps Manage Annual Meetings, Conferences and Events With Ease
OpenWater | January 2, 2020
Application and review software platform releases application designed for scientific organizations, professional societies and trade associations OpenWater recently announced the launch of a new mobile app called ProgramBook that is specifically designed for scientific organizations, professional societies and trade associations to organize and manage annual meetings, conferences and events. The mobile app transforms the program of abstracts, sessions and authors into a searchable mobile companion at your next annual meeting. ProgramBook includes features such as informational pages, scheduling and itinerary, important contacts, digita...
Viceroy Hotels & Resorts Goes ‘All In’ With Volara
Viceroy Hotels & Resorts | December 19, 2019
Viceroy L’Ermitage Beverly Hills adds Volara-powered Amazon Alexa voice assistants to every guest room as part of Viceroy Hotels & Resorts’ rollout of the powerful voice-based guest engagement solution New York — December 19, 2019 — With voice technology disrupting hotel guest engagement and redefining how services are requested, Viceroy Hotels & Resorts is expanding its relationship with Volara to power in-room smart speakers and enable automated voice services at its luxury boutique hotels. Viceroy L’Ermitage Beverly Hills is the third property in the brand’s portfolio to add Amazon Alexa devices powered by Volara in...
What About My Inbound Leads?
Kristi White | December 18, 2019
By Kristi White, VP of Product, Knowland In this this third and final installation of our “Playing to win” series, we take a look at inbound leads and how they should fit into your mix of business. Inbound leads are a reality and will never completely go away, even in a downturn. However, a one size fits all approach to inbound leads is often detrimental and ineffective. There are more strategic ways to respond to them. Do you have a strategic methodology on how you respond? Let me rephrase that, do you have a strategy that doesn’t involve “be first”? Perhaps it’s time to contemplate how you evaluate inbound leads and...
TraknProtect Announces New Partnership With Safety NetAccess
Safety NetAccess | December 18, 2019
TraknProtect endorses leading position in the hospitality technology industry with new Safety NetAccess partnership TraknProtect, a pioneer of real-time location-based technology purpose-built for the hotel industry, has announced a new partnership with Safety NetAccess, a leading guest internet and hospitality solutions provider. This news rounds out a year in which TraknProtect has solidified its position in hospitality technology, crafting strategic alliances with leading hospitality technology companies to create a perceptible shift in employee safety culture. The only safety button platform designed specifically for the hospitality i...
Uptown Suites Adopts Fuel’s Interactive Mobile App Across Eight-Property Hotel Portfolio
Fuel | December 18, 2019
Extended-stay hotel innovators Uptown Suites invest in Fuel’s robust mobile app solution to improve guest communication, interaction and satisfaction Fuel, the premier software provider and digital agency for the hotel industry, today announced that it has partnered with extended stay hotel brand Uptown Suites to integrate its full-featured interactive mobile app into the company’s digital ecosystem. The app was officially launched early this month and will serve all eight existing Uptown Suites properties in the U.S. Fuel’s mobile app solution will help Uptown Suites to maximize guest service and increase satisfaction through a s...
Texas Western Hospitality Partners With ProfitSword to Gain Seamless Access to Data Management and Business Intelligence Abilities
ProfitSword, LLC | December 17, 2019
Hotel Management company maximizes business planning efficiency by leveraging ProfitSage, ProfitPlan and ProfitWizard to obtain real-time granular insight on all financial performance ProfitSword, hospitality’s premier developer of business intelligence and data integration software, has been credited with streamlining and maximizing the financial and strategic business planning abilities of Texas Western Hospitality since its implementation of advanced data management solutions: ProfitSage, ProfitPlan and ProfitWizard. A third-party hotel management company, Texas Western Hospitality now possesses the real-time analytical insight needed...
Royalton Park Avenue Leverages HIS Expertise to Cater to Latest Guest and Business Meeting Wi-Fi Needs
Hotel Internet Services, Inc. | December 17, 2019
Upscale and trendy New York property updates Wi-Fi service abilities in order to provide guests and meeting attendees with a fast and reliable online experience Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has been credited with successfully enhancing guest and business meeting Wi-Fi services for the Royalton Park Avenue. A luxury establishment situated in the heart of Manhattan, Royalton Park Avenue offers stylish and spacious guestrooms while now also able to fully cater to the diverse online needs of its guest and business meeting demographic. Previously exper...
