Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
PERCIPIA | September 16, 2024
The Top 7 Pain Points in Hospitality Procurement and How to Overcome Them
Johannes Vocke | July 24, 2024
Technology
Staying Ahead of Recent Changes in Google’s Search and AI Results
Cendyn | June 4, 2024
By Apollos Gause May 2024, Google announced some major changes for search as well as the rollout for AI Overview scheduled for this week. Aimed at revolutionizing how users plan, research, and learn, these new features include: The option to simplify or break searches down further with AI Overview Multistep Reasoning Capabilities Planning Capabilities AI-Organized Search Results New Ask-With-Video feature with Google Lens AI overviews Available soon in Google Search Labs, AI Overviews will allow searchers to simplify language presented in the search results and/or break it down in further detail. The purpose is to r...
Shiji Distribution Solutions Sees Remarkable Growth, Announces Key Promotions
Shiji | June 4, 2024
Anson Lau promoted to Managing Director - Global, Natalie Kimball named Vice President of Strategic Accounts, Americas & EMEA, and Lluc Pons promoted to Director of Strategic Account Sales. ATLANTA, Georgia, United States, June 4, 2024 - Shiji Distribution Solutions achieved its best year in 2023, doubling booking production from 2019 despite air travel capacity remaining below pre-pandemic levels. Over the past year, the company has expanded its global business footprint considerably, signing new partnerships in Japan, Korea, Taiwan, Indonesia, Europe and the US, while launching a next-generation channel manager for customers in ...
Kasa Sunset Los Angeles Partners With Hotel Internet Services for Latest Industry Standards in Guest WiFi
Hotel Internet Services, Inc. | May 28, 2024
Tech-oriented aparthotel ensures guests can seamlessly access fast and reliable internet whether for work or leisure. LOS ANGELES — May 28, 2024 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the successful deployment of a high-performance guest WiFi network at Kasa Sunset Los Angeles. A 52-unit aparthotel situated within the heart of Hollywood, Kasa Sunset Los Angeles by partnering with HIS can now live up to its goal of addressing modern guest technology needs for reliable online connectivity. Aiming to provide travelers with a comfortab...
HotelTechReport Surpasses 50,000 Authentic Product Reviews, Marking Growth in the Global Hotel Software Market
Hotel Tech Report | May 24, 2024
[Los Angeles, May 24, 2024] – HotelTechReport, the leading online buying platform for hotel technology, has announced that it has surpassed 50,000 authentic product reviews. This milestone represents a significant achievement for the hotel software community, underscoring the platform's commitment to transparency, quality, and user-driven content. HotelTechReport has long been a trusted resource for hoteliers seeking reliable information and reviews on a wide range of hotel software solutions. With this new milestone, the platform has solidified its position as the go-to source for hoteliers worldwide who are looking to make informed dec...
InnSpire Integration With Optii Leverages AI to Optimize Hotel Operational Efficiency, Guest Service and Satisfaction
InnSpire | May 23, 2024
Strategic AI-powered technology partnership to enhance operational efficiency at The Don CeSar, while ensuring a seamless end-to-end guest experience. Stockholm & Washington, D.C. – May 23, 2024 – InnSpire, the leading provider of innovative hospitality technology solutions that help drive seamless, world-class guest experiences for some of the world’s most iconic hotels and brands, has announced a strategic partnership with Optii Solutions, a leading hotel operations and service delivery platform. Optii leverages machine-learning and predictive intelligence to automate and enhance hotel housekeeping, maintenance, servi...
Amadeus Elevates Hotel Operational Standards With Launch of New HotSOS Housekeeping
Amadeus | May 21, 2024
Innovations to the service optimization solution enable hotels to heighten operational excellence while prioritizing profitability May 21, 2024 – In an era defined by heightened guest expectations and evolving market dynamics, hotels face a dual challenge of delivering unparalleled service while ensuring sustainable profitability. As a global leader in hospitality technology, Amadeus is responding to the needs of hoteliers with the new HotSOS Housekeeping. The cutting-edge operations and housekeeping software intelligently leverage automation to drive the productivity needed to succeed in today’s competitive landscape. Build...
Hoteliers Prioritize Personalization as They Significantly Increase Investment, Finds New Amadeus Research
Amadeus | May 16, 2024
New study reveals sector plans to increase investment in technology by 16% in the coming twelve months Personalization viewed as a key driver of commercial value for hoteliers, as 85% of hoteliers feel it could help deliver in excess of 5% in incremental revenue The new report, Travel Technology Investment Trends 2024, published today from Amadeus finds hoteliers expect to increase their investment in technology by an average of 16% over the coming 12 months, with one in five planning to invest over 20% more than they did last year. The findings are the result of a survey of global senior hospitality leaders representing a div...
Meriton Suites Continues Portfolio Expansion With Properties Secured by Latest in Hotel Security Technology From Vingcard
Vingcard | May 14, 2024
Australia’s largest owner of apartment-style hotel accommodations deploys more than 6,000 Vingcard locks supported by the Visionline access management system to ensure maximum guest safety, satisfaction, and peace of mind. Stockholm – May 14, 2024 – Vingcard, an ASSA ABLOY company and leading provider of advanced technologies for the hospitality industry, is honored to today share details regarding its expanding relationship with Meriton Suites, Australia’s largest owner of apartment-style hotel accommodation. With the recent expansion of its portfolio to 23 locations to include Canberra and Melbourne, the Australian group can impo...
Overcoming the IT Challenges in Hospitality Operations
Nandika Udupihilla | May 10, 2024
By Nandika Udupihilla Digitalisation is not a new trend within hospitality operations in 2024. In fact, technology adoption and smart solutions has been the backbone of successful hotel operations in the last few years, changing how guest needs are met. Technology plays a key role in streamlining service delivery within hospitality. Technology integration within office operations is also pivotal in ensuring the smooth functioning of hospitality businesses. However, the convergence of smart technology and hospitality operations does not come without challenges. While technology enhances employee capabilities and redefines hospitality ope...
Affixify, the unbiased, cost-free, technology selection platform for hotels launches worldwide.
Affixify | May 9, 2024
Fort Worth, Texas, May 9, 2024-Affixify, an unbiased technology selection platform for hotels, is proud to announce their official launch into the hospitality space. Poised to become the new standard of hotel technology selection, the platform allows hoteliers to find the right software for them without having to rely on top-ten lists and biased opinions. Affixify uses an unbiased algorithm that takes the buyer’s required features and matches those to the available vendors who meet their buying criteria. Affixify has been praised as a “gift to the hospitality industry”. According to Founder and CEO, Jasmine Seliga, “We are the f...
OTA Savings by x·quic™ Announces Strategic Alliance With Preferred Travel Group
OTA Savings by x·quic™ | May 9, 2024
King of Prussia, Pennsylvania, May 9, 2024 – x·quic™, the leader in AI-powered online travel agent (OTA) reconciliation, is thrilled to announce its new partnership with Preferred Travel Group™ as an Alliance Partner. This collaboration gives Preferred Travel Group access to the most cutting-edge OTA reconciliation technology and services and allows Preferred Hotels to save time and money on OTA Commissions. Nimesh Shah, CEO of x·quic™, expressed his enthusiasm about the partnership: "Joining forces with Preferred Travel Group as Alliance Partners is a significant milestone for us. Our service is specifically designed for indepen...
Process Innovation As the Core Engine for Hotel Technology Implementation
Adam and Larry Mogelonsky | May 8, 2024
By Adam Mogelonsky, Larry Mogelonsky Looking ahead to the latter half of 2024, it’s obvious to everyone except for those without the internet that the pace of the world keeps moving faster and faster, driven in part by advancements in technology like GenAI. These innovations, such as MyRealTrip’s AI Trip Planner developed in just two days using ChatGPT, are reshaping industries, especially travel and hospitality. As a result, travelers' expectations are evolving rapidly, and hotels must adapt to stay competitive. To navigate these changes effectively, hotels need to embrace business process innovation (BPI) to streamline operations ...
Vingcard Boosts Hotel Security, Sustainability and Scalability With MIFARE Ultralight® AES Compatibility for Door Lock Key Credentials
Vingcard | May 8, 2024
Vingcard locks able to utilize Advanced Encryption Standard (AES) offered by NXP Semiconductors while also providing hoteliers with enhanced flexibility in addressing evolving guest expectations. Stockholm –May 8, 2024 – Vingcard, an ASSA ABLOY company, has announced the enhancing of its door lock security abilities and features by ensuring compatibility with MIFARE Ultralight® AES from NXP® Semiconductors. The latest in contactless integrated circuit (IC) technology for door lock credentials, MIFARE Ultralight AES together with Vingcard locks are set to provide the advanced encryption and flexibility that today’s hotels need to ensu...
Cloud5 Appoints Frank Ziller as Chief Technology Officer
Cloud5 Communications | May 8, 2024
Chicago, IL — May 8, 2024, Cloud5 Communications, a leading provider of IT solutions and services for more than 5,000 hotels across the Americas, has announced the appointment of technology expert and managed IT veteran, Frank Ziller, as its Chief Technology Officer (CTO). Ziller brings more than 25 years of experience leading global IT organizations in the business services, financial services, and legal industries. Prior to joining Cloud5, Ziller served as Chief Information Officer (CIO) for Frontline Managed Services, a Managed Service Provider (MSP) that specializes in IT and financial managed services for midsize to large firms g...
AI Powers Wisdom Work and Reduces Routine Tasks: Transforming the Workplace Landscape
HSMAI | May 7, 2024
In today’s digital age, artificial intelligence (AI) has emerged as a pivotal force across various sectors, and the hospitality industry is no exception. With its ability to process vast amounts of data, AI is becoming indispensable, with the power to significantly enhance operational efficiency and transform core functions within the sector. We explore this in the excerpt from the HSMAI Foundation Special Report: The State of Hotel Sales, Marketing, and Revenue Optimization Talent 2023-2024. One of the key aspects of AI’s impact on the hospitality industry is its integration into various applications. AI is not a standalone entity bu...
Labor as We Know It Is Changing: How Hoteliers Can Fill the Gap
Elad Inbar | May 6, 2024
By Elad Inbar Hotels with Wi-Fi and televisions were, at one point, unimaginable for hoteliers, but as technology evolved, it became necessary for the hospitality industry to follow. Today, we are in the middle of an AI revolution — one that meets resistance from skeptics — but history has shown that early adopters of technology have kept hotels running by adapting to changing consumer needs. Clearly, new technology pays off. Recent research is showing that the robotics market is expected to grow with a CAGR of 12.29 percent in the next seven years, exceeding $225 billion in 2030. With operations being impacted by short staffing and ch...
The Top 5 Advantages of AI-First Platforms Over Legacy System Upgrades
Andrew Rubinacci | May 2, 2024
By Andrew Rubinacci, Chief Advisory Officer of FLYR for Hospitality If I had a dollar for every time I heard artificial intelligence or “AI” mentioned over the last year, well, you know the rest of that saying. And much like when you repeat a word so many times, it starts to lose its meaning – the discussions surrounding the blistering proliferation of artificial intelligence technology have begun to lose some of their impact. Working within the realm of hospitality technology, I understand – rather intimately – the transformative effect of digital tools that leverage the power of AI and machine learning (ML). But I am also ...
Is AI-Generated Content the Spam of Our Time?
Daniel Craig | May 1, 2024
By Daniel Craig Lately I’ve been coming across a lot of content online that appears to be AI generated. I’ve seen it in articles, blogs and whitepapers, on news sites and social media, and in email, product marketing, and media releases. It makes me wonder, has the use of generative AI to write marketing content become an accepted business practice? I’m not referring to using AI to enhance our writing. I’m talking about publishing content that is written predominantly by an AI chatbot like ChatGPT or Google’s Gemini. I would share examples, but I don’t want to shame anyone. We’re all experimenting with AI. There’s ...
The Future of Hospitality: P3’s Insights on Online Check-In Conversion Rates
P3 Hotel Software | May 1, 2024
In the dynamic world of hospitality, where every moment counts and guest expectations evolve rapidly, staying ahead is not just a necessity but a strategic imperative. Enter P3 Hotel Software, a pioneer in revolutionizing the guest journey through innovative technology solutions. At the forefront of this revolution is P3's Online Check-in product, a game-changer in streamlining operations and enhancing the guest experience. This Online Check-in solution was launched 4 years ago, prior to the COVID-19 pandemic, and has gone from strength to strength as the hospitality industry recovered and emerged from testing global circumstances. Convers...
Radisson Blu Sobieski Upgrades Vingcard Door Locks to Feature Latest in RFID Security and Mobile Key
Vingcard | May 1, 2024
Elegant Polish hotel leverages future-proof door lock design to effortlessly keep pace with evolving security standards and guest preferences. Stockholm –May 1, 2024 – Vingcard, hospitality’s leading provider of security access solutions and other advanced technologies, has announced a successful upgrade of its Vingcard Classic door locks at Radisson Blu Sobieski in Warsaw, Poland. An upscale property situated within the heart of Warsaw’s business district, Radisson Blu Sobieski by upgrading to Vingcard Classic RFID which will be enabled with Mobile Access, can provide its guests with the ideal combination of enhanced security and ...
Leveraging the In-Room Tablet Dashboard to Detect WiFi Signal Strength Ensures Guest Satisfaction, Loyalty
Neil Schubert | April 30, 2024
AI-powered in-room tablets with WiFi detection built into the platform can identify in real time just how healthy the WiFi connection is in each room By Neil Schubert Scaling demand for location-based services and personalized guest messaging is forcing hotel owners and operators to rethink the strength and reliability of their wireless networks. To compete effectively and support guests’ mobile devices and a property’s IoT devices, hoteliers must upgrade their network infrastructure. This is not only table stakes by which guests, conference attendees, and other visitors choose one hotel over another, but it dictates whether or no...
Hotels Benefit as Travelers Plan Further Ahead, Says Cloudbeds
Cloudbeds | April 30, 2024
Hospitality management platform Cloudbeds has found travellers were booking accommodation further in advance in 2023 across all regions, except in North America. The findings, revealed in Cloudbeds’ 2024 ‘State of Independent Lodging Report’, indicate that the average booking window – i.e. the number of days prior to arrival when travellers reserve a room – increased relative to the previous three years in Europe, LATAM and the Asia-Pacific region. At 46 days, Europe had the longest average booking window of the four regions – an increase of six days over 2022. In Latin America and Asia Pacific, booking windows were much shorte...
Keeping Hospitality Human: The Importance of a Personal Touch in Hotel Technology Management
Jill Wilder | April 30, 2024
Technology providers that prioritize personal relationships and live-agent support in an age of automation are a valuable asset By Jill Wilder As renowned author Maya Angelou once said, “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” This sentiment is at the core of what most hoteliers strive to achieve for guests during their stays, with a keen focus on guest satisfaction remaining an essential element of any successful property’s operations. However, with technology’s growing role in hospitality optimization, the companies providing systems and solutions...
DO’s and DON’Ts of Selling Tech to Hotels
Terence Ronson | April 29, 2024
By Terence Ronson INTRODUCTION This DOCUMENT outlines challenges CIOs and CTOs face when approached by tech vendors, highlighting communication issues that lead to frustration. It provides DOs and DON’Ts to help tech sellers effectively engage with decision-makers. This advice is backed by Martin's 35 years of International experience, where he managed tech deployment across hotels in the APAC region. His insights are valuable for vendors aiming to successfully market to the hospitality industry, emphasizing best practices for positively impacting guest experiences through technology. These do’s and don’ts are by no means an exhaus...
