Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
PERCIPIA | September 16, 2024
The Top 7 Pain Points in Hospitality Procurement and How to Overcome Them
Johannes Vocke | July 24, 2024
Technology
Global CRM Study Preview: What’s Next for the Future of CRM
Nicki Graham | October 2, 2019
This is the final article in a preview series of H2C’s Global CRM Study, a collaborative report that leverages interviews and a global survey to explore the current state of CRM in the hospitality industry. The importance of a single source of truth as the centerpiece of a profitable customer relationship management strategy is one of the key takeaways from H2C’s Global CRM Study. The vendor-agnostic study combined findings from an online survey of 62 executives of both global and regional hotel chains and interviews with 25 hotel executives and 11 technology providers. In our third (and final) set of takeaways, we focus on ho...
Maestro PMS – IDeaS G3 RMS Interface Delivers Marked Increase in Revenue to Hotel Operators
Maestro PMS | October 1, 2019
Maestro Adds to Its Successful IDeaS Integration, 1886 Crescent Hotel & Spa Touts Occupancy, ADR Gains with Flawless Integration October 1, 2019 – Maestro PMS announced it successfully developed and implemented a real-time two-way interface with IDeaS G3 Revenue Management System (RMS). Maestro PMS is the preferred cloud and on-premises Property Management System (PMS) hotel software solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. IDeaS, a SAS company, is the world’s leading provider of revenue management software and services. Jack Moyer, Vice President and Gene...
TravelClick Announces Alternative Accommodations Solutions
TravelClick, an Amadeus Company | October 1, 2019
For years, TravelClick, an Amadeus company, has been helping hoteliers make smarter revenue management decisions thanks to an array of innovative business intelligence solutions. We’ve now unveiled a new platform designed to help hotels analyze the fierce competition that has grown out of the alternative accommodations market. We are giving them the tools they need to create strategies to address this competition head-on. The Alternative Accommodations Solution from TravelClick is engineered to help hotel leaders accurately analyze the impact that short-term rentals are having in their market. It also easily integrates with TravelClick s...
Pegasus & Travel Tripper Hits New Milestone in Global Sales Division, Converting 52% of Corporate RFP Targets for Its 700 Partner Hotels for the
Travel Tripper & Pegasus | September 30, 2019
Company’s success in corporate and TMC/consortia sales helps partner hotels generate $300M+ in GDS bookings annually (LONDON) - September 30, 2019 — Pegasus & Travel Tripper, a leading hotel technology provider, set a new company record in September by converting 52% of its partner hotels’ new corporate RFP targets for the 2020 season. Each year, hotels compete to secure new RFP invitations from global corporations, which could result in lucrative corporate business from these firms for the coming year. Pegasus & Travel Tripper’s Global Sales team, which represents corporate and consortia strategic ...
Fairmont Zimbali Resort, Turns to Rainmaker, a Cendyn company, for Deeper Insights Into Their Business
Cendyn | September 30, 2019
Boca Raton, FL. — September 30, 2019 — Cendyn, the leading innovator in CRM, sales and revenue strategy for the hospitality industry, is proud to announce that Fairmont Zimbali Resort has selected Rainmaker’s comprehensive business intelligence solution, revintel®, to help them accelerate hotel growth through faster and easier access to the property’s data and analytics. Situated inside the exclusive Zimbali Coastal Estate, Fairmont Zimbali Resort is renowned for its breathtaking landscapes, pristine beaches, as well as offering leisure and business travelers from across the world the opportunity to experience unrivalled hospitali...
Locale Grand Cayman Voice-Enables Every Guestroom With Volara-Powered Alexa Solution
Volara | September 26, 2019
This is the first hotel in Grand Cayman to use Volara’s conversation management tools for delivering personalized and highly secure voice-based guest experiences New York — Sept. 26, 2019 — When Locale, Grand Cayman opened its doors in March, it became the first hotel in the Cayman Islands to feature Amazon Alexa voice assistants powered by Volara in every guestroom. As an independent boutique hotel, it was important to management that the new hotel differentiate itself in the market and attract modern travelers looking for a more personalized experience without a lot of unwanted staff interaction. By adding the in-room voice assi...
New Benchmark in Technology Recognised for McLaren Technologies’ Client Skye Suites Sydney With Best Tech Hotel Award Win
McLaren Technologies | September 26, 2019
McLaren Technologies partnered with SKYE Suites Sydney to supply and install award winning technology offering for guests and staff McLaren Technologies’ hotel client, SKYE Suites Sydney was awarded Best Technology Hotel at the Hotel Management Magazine Awards in Sydney last week amongst a stellar line up of Australian and New Zealand hotels. The stunning serviced apartment hotel received the award in recognition for setting new benchmarks in technological innovation and design – the result of an extensive technology installation project which included the state-of-the-art INTELITY guest experience system. The platform offers con...
Holiday Inn Krakow City Centre Completes Implementation of InnSpire’s All-In-One Technology Suite
InnSpire | September 25, 2019
Leading provider of the digital guest journey enhances functionality and personalization of in-room TV solution at Polish city center property. Stockholm – September 25, 2019 – InnSpire, a leading provider of an all in one technology suite that seamlessly helps drive a world class guest experience for some of the world’s most iconic hotels and brands, has partnered with the Holiday Inn Krakow City Centre in Poland to deploy its solutions across the property’s 236 guestrooms and suites. Through the recent installation, InnSpire upgraded the entire guest experience by combining new networks, with IPTV-heads and its leading TV-based s...
Scottsdale Plaza Resort Puts Accounting in The Cloud With Aptech’s PVNG Enterprise Back Office System
Aptech Computer Systems, Inc. | September 25, 2019
Easy Install and Training, Hospitality-Specific Functionality, Mobile Operation Make PVNG the Hotel Industry’s Leading Back Office System PITTSBURGH, September 25, 2019 – Aptech Computer Systems, the industry standard for hospitality financial systems, announced Scottsdale Plaza Resort implemented Aptech’s PVNG Enterprise Back Office hotel accounting software system. Scottsdale Plaza Resort offers 40 acres of landscaped grounds and over 40,000 square feet of flexible and functional meeting space and serves business travelers, conventions and special events. Aptech is an IBM Premier Solution Provider as well as a Prophix Premier Busin...
Duetto Announces Leadership Appointments
Duetto | September 24, 2019
Barry Padgett of Stripe Joins Duetto’s Board of Directors as Company Sees Record Growth and Attracts More World Class Executive Talent San Francisco, September 24, 2019 — Duetto, hospitality’s innovative software as a service provider of revenue management solutions, has announced key additions to its executive leadership team and Board of Directors following record revenue growth and strong performance for 2019. Key changes include: Barry Padgett, Chief Revenue Officer of Stripe, has joined its Board of Directors, Duetto Co-Founder, Patrick Bosworth has been elevated to Executive Chairman, David Woolenberg has been promoted to Ch...
Watermark Baton Rouge Hotel Enhances Property Security With VingCard Essence Door Locks, While Accentuating Unique Art Deco Design
ASSA ABLOY Global Solutions | September 24, 2019
Historic luxury property selects the Essence locking system to blend advanced security and encryption technology with sophisticated décor. Stockholm – September 24, 2019 – Watermark Baton Rouge, an iconic luxury hotel and part of Marriott’s Autograph Collection, has selected VingCard Essence door locks by ASSA ABLOY Global Solutions to maximize guest and staff safety with its use of the industry’s latest data encryption protocols. As a historic property that seeks to provide its guests with sophisticated and stylish surroundings, Watermark Baton Rouge also selected Essence due to the lock’s ability to seamlessly blend in with th...
JA Lake View Hotel Dubai Is the First Hotel in the Middle East to Voice-Enable Every Guestroom With Volara-Powered Alexa Solution
JA Resorts and Hotels | September 24, 2019
Volara’s conversation management tools, guest privacy protections, and powerful integrations, empower the hotel staff to fulfill guest requests instantly, securely, and on voice command (Dubai, September 24, 2019) — With its Grand Opening this week, JA Lake View Hotel Dubai becomes the first hotel in the Middle East to feature Amazon Alexa voice assistants powered by Volara in every guestroom. The solution, powered by Volara’s conversation management software and integrated with Amadeus Service Optimization and VDA Group, ensures guests of JA Lake View Hotel Dubai can receive personalized service and adjust the comforts of their gues...
Adjara Group Selects Cendyn to Power CRM Across Their Hotels
Cendyn | September 24, 2019
London, United Kingdom, 24 September 2019 – Adjara Group has signed a deal with Cendyn to power CRM across all their hotels located in Georgia. As a leading Georgian company in hospitality, lifestyle development and agropreneurship, Adjara Group has gained worldwide recognition for trend-setting establishments and entrepreneurial projects through developing and managing lifestyle brands. With Cendyn’s CRM Suite of products, the company’s hotels will benefit from a guest intelligence solution that utilizes data collected from multiple sources, to provide an accurate, single source of truth for each guest. This enhanced visibility of e...
Today’s Guests Have an Appetite for Mobile and They’re Willing to Pay for It
Nicole Dehler, Vice President of Product Management StayNTouch, A Shiji Group Brand | September 19, 2019
By Nicki Dehler, VP of Product Management, StayNTouch, A Shiji Group Brand One of the top priorities for hoteliers, according to a recent travel trends report, is a renewed focus on the “battle for the Phono-sapien.” This term was first coined by The Economist to describe the next stage of human evolution, to a mobile-first consumer who looks at their phone every 12 minutes and checks it within five minutes of waking up. In fact, according to a survey by Hotels.com, 81% of travelers say their top travel accessory is their smartphone, which is more than those who said they’d like to bring a camera or even a loved one. Around the gl...
The DAYTONA Opens With the Full INTELITY Platform
INTELITY | September 19, 2019
The motorsports-themed hotel takes the lead by integrating the hospitality technology platform into its operations Los Angeles, California (September 19, 2019) – INTELITY®, provider of the broadest enterprise guest engagement and staff management platform for hospitality, is pleased to announce it now powers The DAYTONA’s mobile app and in-room tablets, giving guests access to hotel amenities and services on demand. The DAYTONA is located adjacent to the Daytona International Speedway and anchors ONE DAYTONA, the brand new retail, dining, and entertainment district. The hotel pays homage to Daytona’s rich racing history and feat...
Cedar House Sport Hotel Implements Convenient and Secure Content Casting Abilities With BeyondTV GuestCast™ by Hotel Internet Services
Hotel Internet Services, Inc. | September 17, 2019
Trendy Californian property caters to guest expectations for access to streaming services on guestroom televisions while protecting sensitive information. TRUCKEE, Calif. — September 17, 2019 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions, has announced the successful implementation of BeyondTV GuestCast™ at the Cedar House Sport Hotel. Located near Lake Tahoe and providing its guests with convenient access to an array of outdoor activities such as hiking and skiing, Cedar House Sport Hotel also recognized a need to cater to modern in-room entertainment expectations using GuestCast’s adv...
NEHÔ Group Appoints SiteMinder to Bridge Hotel Management and Guests as It Eyes Further Growth
SiteMinder | September 17, 2019
London, UK – NEHÔ Group, the French company that offers a new way of hotel management, is adopting technology by SiteMinder, the global hotel industry’s leading guest acquisition platform, to deliver more guests to its managed properties across France and Belgium. The move forms part of the group’s growth strategy, as it looks to expand its portfolio across Europe. NEHÔ Group has taken over, developed and restored some of France and Belgium’s prized residential real estate in the last five years. With an eye for location, the group is introducing new concepts and enhancing value to its growing portfolio of 17 managed properties a...
Sandman Hotel Group Partners With Duetto for Data-Driven Revenue Decisions
Duetto | September 17, 2019
Canada’s fastest-growing, privately owned hospitality company looks to implement a more modern tech stack that will enable the hotel group to deploy more innovative strategies. San Francisco, September 17, 2019—Sandman Hotel Group, Canada’s fastest growing hospitality company, has officially partnered with Duetto, a hospitality revenue platform with a best-in-class pricing application, to maximize profitability across its entire portfolio of hotels, resorts, and inns. Sandman, which operates The Sutton Place Hotels, Sandman Signature Hotels & Resorts, and Sandman Hotels, Inns & Suites, is implementing the technology firm...
Award-Winning All Season SilverStar Mountain Resort Trusts Maestro PMS for Guest-Focused Multi-Property Resort and Owner Operations
Maestro PMS | September 17, 2019
Summer Bike and Winter Ski Experiences, Groups Events, Seasonal Staff, and Corporate Events, Maestro Brings It All Together Under One System and, “It Is easy to use and learn so SilverStar can get new hires using the system with confidence quickly.” September 17, 2019 – SilverStar Mountain Resort has all the amenities of a luxurious alpine village. Four hotel style properties, more than 10 food and beverage outlets, a variety of retail and grocery stores, fitness center, bike rental and repair store, ski shops, plus multiple residential ownership units. The entire operation is supported by the Maestro Multi-Property hotel software sy...
RMS Introduces New Solution to Make Property Management Easier for Hoteliers
RMS - The Hospitality Cloud | September 11, 2019
[San Diego, CA - September 11, 2019] - RMS - The Hospitality Cloud, a leading provider of all-in-one, cloud-based hospitality solutions, today revealed RMS Prime, a streamlined version of its property management software for hotels. RMS Prime will enable more independent, boutique hotels to be able to take advantage of RMS’ innovative technology by shortening the initial onboarding process for single properties, and simplifying their daily operations. “The development of RMS Prime supports our goal of providing industry-leading property management software that will work for any hotel, regardless of size and complexity,” said Todd...
Sofitel Saigon Plaza Turns to Nomadix for Improved Guest Internet Experience
Nomadix | September 10, 2019
Luxurious Vietnamese hotel deploys Nomadix solution to increase bandwidth, streamline management and control, and improve the overall user experience. AGOURA HILLS, Calif. – September 10, 2019 – Nomadix, Inc., a provider of guest-facing cloud-managed network edge devices, has announced the successful implementation of its industry-leading Wi-Fi solution at the Sofitel Saigon Plaza (SSP). The 5-star hotel, located in a quiet enclave of Vietnam’s Ho Chi Minh City, features 286 luxurious guest rooms and suites in addition to several restaurants and meeting spaces. To better manage guest Wi-Fi access, Sofitel Saigon Plaza management s...
Buffalo Lodging Associates Ensures Maximized Data Management and Business Planning Efficiency With ProfitSword Partnership
ProfitSword, LLC | September 10, 2019
Trusted leader in hotel management and development adopts full ProfitSword suite to enhance information processing, data reporting and business strategy effectiveness. CANTON, Mass. (September 10, 2019) – ProfitSword, hospitality’s premier developer of business intelligence and data integration software, has been selected by Buffalo Lodging Associates, an award-winning hotel management and development company, to maximize its operational decision-making abilities via seamless access to real-time performance data. With a portfolio consisting of 47 limited service and select service branded properties that are located throughout New Engl...
Hapi Unlocks Wider Business Intelligence Ability for the Hospitality Industry Through Partnership With HotelIq
Hapi | September 10, 2019
Intelligent Hospitality’s HotelIQ is the world’s leading business intelligence platform for the hospitality industry Orlando, 10 September 2019: Hapi, the first disruptive open data-streaming, integration, and enrichment platform in the hospitality industry has announced a partnership with Intelligent Hospitality to provide hoteliers with unprecedented business intelligence and analytics by making it seamless to connect multiple hotel operating systems to HotelIQ. Intelligent Hospitality joins a community of innovative hospitality technology providers that believe that open and secure exchange of data is critical to a hotel’s succ...
Fuel Mobile App Expands Mobile Access Options Through Integration With Onity DirectKey™ System
Fuel | September 9, 2019
Feature-rich mobile application for independent properties adds cost-effective digital key capabilities for hotels with Onity locking systems. Myrtle Beach, SC – September 9, 2019 – Fuel, a leading provider of hotel software and digital marketing solutions for the global hospitality industry, has expanded the digital key functionality of its industry-leading mobile application for independent and boutique hotels through a successful integration with Onity’s Direct Key™ system. The new technology integration allows hotel properties with Onity locking systems to cost-effectively add the ability for guests to access their assigned gue...
