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Technology
Hotel Retlaw Launches New Website for Its Elite Property in Fond du Lac
HEBS Digital | May 3, 2019
Opening this year, Hotel Retlaw transports guests to the Roaring Twenties with its sophisticated and luxurious property. Located in Fond du Lac, the hotel has recently been restored to its former historical splendor. With an ideal location, luxury amenities, and unparalleled services, the property invites guests to experience a visit like no other. The company worked with HEBS Digital to redesign its website in order to highlight the brand-new experiences at Hotel Retlaw. Built on HEBS Digital's award-winning smartCMS® platform, the responsive website incorporates four different page layouts to best display the property, amenities, ...
Sabre Announces Milestone Migration of La Quinta by Wyndham to SynXis Platform
Sabre Corporation | May 2, 2019
Achieves one of the largest same-day systems migrations in the history of the hospitality industry SOUTHLAKE, Texas, May 2, 2019 – Sabre Corporation (NASDAQ: SABR), the leading technology provider to the global travel industry, announced recently that it has successfully completed the migration of La Quinta by Wyndham properties to the Sabre Hospitality Solutions industry-leading SynXis Platform. This unprecedented migration, which was completed in early April, involved the simultaneous transition of La Quinta's reservations software and property management system for more than 900 hotels, resulting in one of the largest same-day ...
5 Common Mistakes of Hotel Guest Review Management
Hotelogix | May 2, 2019
Hotel review websites like TripAdvisor and Yelp, today, control your bookings in more ways than one. Apart from showing prospective bookers the option of looking at accommodations based on their ratings, they also heavily influence their buying decisions. Reviews on hotels are one of the primary factors that guests today consider before going ahead with their reservations and it is wise not to treat this lightly. Stats suggest that 96% of TripAdvisor users consider reviews important when planning trips and booking hotels. Considering how dependent the new-age traveler is on hotel review sites, this is a vast majority of your audience. W...
The Inn at Hastings Park Joins Ocean House Management Collection
The Inn at Hastings Park | May 1, 2019
LEXINGTON, Mass., May 1, 2019 -- The Inn at Hastings Park, one of New England's most acclaimed historic hotels located in Lexington, Massachusetts, has joined the Ocean House Management (OHM) Collection of prestigious properties including Ocean House, Weekapaug Inn and Watch Hill Inn, in Westerly, Rhode Island. Trisha Pérez Kennealy, the owner of The Inn at Hastings Park, opened the hotel five years ago with the goal of providing travelers with a luxurious experience in a quintessential and historic New England setting, unlike anything else in the Boston area. With the addition of Ocean House Management, Ms. Pérez Kenn...
Hotels Should Focus on Employee Experience to Close Talent Gap
Bill Caswell | May 1, 2019
By Bill Caswell The American Hotel & Lodging Association estimates there are more than 900,000 unfilled positions in the U.S. hospitality industry. This talent deficit will be a significant obstacle to overcome, and more companies are getting serious about developing real solutions. What's the problem? One of the primary causes of this employment drop-off is the shifting values of Millennial and Generation Z populations. This younger workforce has a natural aversion to the 24-hour nature of the hospitality industry, preferring jobs with more work/life balance, flexible schedules and ample vacation time. The nature of the hospitality...
Upselling The Frugal Guest
Larry Mogelonsky | May 1, 2019
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) When applied to hospitality, the word 'frugal' can have a rather opaque meaning. It doesn't mean that guests are cheap, but instead they are discerning and hesitant to splurge without full justification. Every hotelier knows that guests are becoming increasingly tech-savvy with each passing week, but what this also means is that they are becoming exceedingly aware of channel price differences and marketing tricks used to cajole them into spending more than is absolutely necessary for a given service. And this is true for not just hospitality but practically every industry where the ...
Allbridge Redefines In-Room Entertainment With Interactive IPTV Solution
Allbridge | May 1, 2019
Raleigh, NC; May 1, 2019 – Allbridge, the leading provider of data, video, and voice solutions for Hospitality, Healthcare, and Higher Education properties nationwide, announces their new in-room entertainment IPTV platform for hotels, Allbridge Entertainment. This product will bring a cloud-based, interactive TV experience to guests to enhance their stay with innovative features for increased user engagement. Allbridge Entertainment, powered by its partnership with MCOMS, provides over-the-top (OTT) content, streaming and personalized property information with unique branding opportunities. The new product will be the first of ma...
Volara and Schneider Electric Bring Smart Room Controls on Voice Command to Hotels
Volara | May 1, 2019
Integration partnership will enable guests to speak commands that control the guest room's lighting, thermostat, curtains, sheers, make-up-room and do-not-disturb features New York and Paris (France), — May 1, 2019 — Volara – the fully integrated voice-based conversation management software for the hotel industry – and Schneider Electric, the global leader in digital transformation of energy management and automation, have signed a partnership agreement to combine their automation and voice technology expertise to co-develop new innovative solutions in the hospitality industry. Together, Schneider Electric and Vo...
EMD Showing How Interior Design, Technology and People Can Work Together to Create Better Meetings at HD Expo
Electro-Media Design Ltd. | May 1, 2019
Designers, architects and contractors looking to integrate technology into their next projects are encouraged to visit Electro-Media Design in Booth 4974 May 15 to 17 at Mandalay Bay in Las Vegas [Gaithersburg, Md.—May 1, 2019]— For nearly 30 years, Electro-Media Design Ltd. has been bringing the science of "ArchiTechnologySM" to hotels and conference facilities across the globe. This month at HD Expo 2019, company executives will be discussing this concept with designers, architects, developers, owners' representatives and asset managers explaining to them why lighting, acoustics, architecture and event technologies need to...
Cloud5 Communications Enhances Guest Satisfaction With New HSIA Network for the SpringHill Suites by Marriott Morgantown, WV
Cloud5 Communications | May 1, 2019
Top Internet Supplier for Marriott Helps Hotels Meet GPNS Brand Standards by Compliance Deadline CHICAGO (May 1, 2019) – Cloud5 Communications, the leading communications technology and services provider for the hospitality industry, has recently completed the installation of a high speed internet access (HSIA) solution at SpringHill Suites by Marriott, Morgantown, WV. The advanced HSIA network ensures that the property continues to provide the highest level of connectivity for guest satisfaction and meets Marriott's latest Global Property Network Standards (GPNS) for Internet. Cloud5 is a top ranked Marriott Internet supplier. S...
Arrivedo Launches Routes Feature to Allow Hotels to Give Guests a Better Customer Experience
Arrivedo | April 30, 2019
Arrivedo self-guided walking routes let hotel guests personalize their trip when exploring a destination based on the precise experiences that they're craving. Lima, Peru. May 1st - Arrivedo, a content platform that collects recommendations and things to do around hotels, announces the launch of a new Routes feature for Arrivedo Neighborhood Guides with the purpose of giving hotels the ability to provide a better guest experience as part of the hotel's website. Arrivedo aims to give hotels the ability to compete with Airbnb by providing guests with more curated experiences at one-fourth of the cost of traditional competitors. They do th...
Redefining Hospitality Leadership: Kerten CEO Marloes Knippenberg on Management Philosophy and Delivering Organisational Success
Thomas Mielke | April 30, 2019
By Thomas Mielke Whilst the traditional lodging and restaurant sectors remain the cornerstones of the hospitality world as we know it today, it is undeniable that the emergence of hybrid business models has significantly impacted the space. One of those 'new players' is Kerten Hospitality – an operating vehicle for creative concepts across the boutique hotel, serviced apartment and food & beverage, as well as coworking and business members club segments. Taking the opportunity to sit down and 'talk shop' with Marloes Knippenberg, CEO of Kerten Hospitality, AETHOS explored some key leadership questions. If the hospitality indus...
JMBM’s Global Hospitality Group® to Host the 29th Annual Meet the Money® National Hotel Finance and Investment Conference May 6-8, 2019 in Los
Meet the Money | April 29, 2019
By Jim Butler and the Global Hospitality Group® Hotel Lawyers | Authors of www.HotelLawBlog.com April 29, 2019 LOS ANGELES—JMBM's Global Hospitality Group® will host Meet the Money® national hotel finance and investment conference May 6-8 at the Hyatt Regency LAX in Los Angeles. Now in its 29th year, this annual event will bring together hotel owners, operators, developers, consultants, investors, brands, lenders and other capital providers to discuss current developments in the industry as well as strategies for the future. "Our line-up of more than 70 speakers include top hospitality leaders who will share their expe...
New Research Study Explores Trends to Meet Consumer of the Future Needs
IHG | April 29, 2019
The end of room types, robots at the concierge and achieving 'cult status': new Amadeus-IHG research asks if this is the future of hospitality? New research study, Drivers of Change in Hospitality, explores the changes we can expect as guest insight, technology optimization and the ability to hyper-personalize take effect. Informed by over 7,500 consumers worldwide and industry experts, the study identifies three trends that the sector must respond to meet the needs of the consumer of the future. Traditional room types have been around forever - single, double, twin, suite or family room. It's a tried and tested format, beloved by hotel...
Transportation Booking Just Got Easier for Concierges at Firmdale Hotels
ALICE | April 29, 2019
ALICE, the hospitality industry's leading concierge and hotel operations technology, is newly-integrated with transportation automation platform Chauffeur Express. The integration, built via ALICE's Open API, is making it considerably easier for concierges to book guest transportation - and make transportation booking a better experience for guests - at Firmdale Hotels' eight London properties. "Today, when we talk about hotel operations, everything is about being efficient, in control, and reliable, while offering a great experience to guests," says Chauffeur Express CEO Alex Dicu. It's for this reason "the integration between ALICE an...
What Hoteliers Need to Know About Staying Relevant with Google Hotel Ads
Vizergy | April 25, 2019
It's no secret that Google has played a significant role in the hospitality industry when it comes to online searches and generating direct bookings vs indirect bookings via OTAs. Online travelers often turn to Google when researching hotels, resulting in millions of hotel search queries each day. With so many eyes on these search engine results, it's important for hoteliers to be aware of Google's new hotel advertising product. Looking to compete with other hotel booking sites, Google quietly released its own hotel booking site on March 8th. On Google Hotel Search, online travelers can search for hotels by price, location, ratings, vie...
In Revenue Management, You Can Have Good Timing AND Good Forecasting
Dan Skodol | April 25, 2019
By Dan Skodol I recently read a piece about an international resort company that introduced a Revenue Management System (RMS) within the last five years. Like many resort properties around the world, their hotels have a high degree of dependence on contracted tour business and other leisure-oriented distribution channels. Because of the long lead-time associated with forming these contracts, "timing" is a very important focus of Revenue Management as missing a contract season means missing out on bookings that are essential to their performance. This certainly makes sense. But I got lost was when the Revenue Manager stated in an intervi...
Hotel Revenue Leaders to Convene at HSMAI’s ROC Americas in Minneapolis
HSMAI | April 25, 2019
ROC Americas is the world's largest gathering of travel industry revenue professionals (McLean, VA, April 25, 2019) The Hospitality Sales and Marketing Association International (HSMAI) is convening hotel revenue professionals for two days of education, collaboration, and innovation at its ROC Americas in Minneapolis, Minnesota. ROC 2019 will be held June 18–19 and is co-located with HITEC 2019. The event is the world's largest gathering of revenue professionals in the travel industry with more than 650 in attendance. With powerful educational and networking opportunities, ROC is the must-attend conference of 2019 for learning...
3 Steps for Successful 2019 On-Page SEO for Hotel Websites
GCommerce | April 25, 2019
By Lisa McCreary, Director of Search Engine Marketing, GCommerce Over the years the mission statement for successful on-page SEO for hotel websites remains the same: Make sure to follow best practices to position your website for the greatest chance of visibility in the SERP. Provide a superior user experience that is reflected through highly relevant content, well structured navigation with easy path to book. Search engine optimization continues to evolve. Every year the nuances of the game changes slightly with new technical developments, new announcements or hints from Google and changing competition. Only brands and websites that c...
IDeaS Announces 2019 Cornell Revenue Management Scholarship Recipients
IDeaS | April 25, 2019
IDeaS works to help advance the careers of six next-generation hotel revenue leaders through its ongoing scholarship program Tweet This: @IDeaS_RevOpt awards six hospitality professionals with prestigious revenue management scholarships in partnership with Cornell University www.ideas.com/news #RevenueScience #TheFutureofRM MINNEAPOLIS—April 25, 2019—IDeaS Revenue Solutions today announced the 2019 IDeaS Cornell Management Scholarship recipients. As the leading provider of revenue management software and advisory services, IDeaS works in partnership with the Cornell University School of Hotel Administration within the Corne...
Santi Mandala Villa & Spa in Bali Adopts Hotelogix to Automate Operations
Hotelogix | April 25, 2019
Hotelogix, a leader in cloud-based Property Management Systems has announced that it has been selected as the preferred technology partner by Santi Mandala Villa & Spa in Bali. With Hotelogix cloud PMS in place, the management at this exotic property aims to automate its entire operations. Spread across 3.5 hectares of a tropical hideaway in Southern part of Ubud, Santi Mandala Villa offers a luxurious stay to its patrons with 27 well-appointed Balinese-style villas. In Bali, this is the only property that offers floating villa. During their stay, guests can also learn Balinese cuisine and dance. This place is one of the most popular d...
Delta Hotels by Marriott Dallas Allen Benefits From Seamless Implementation of Signature RFID Door Locks and Superior Customer Service by ASSA ABLOY G
ASSA ABLOY Global Solutions | April 24, 2019
New Texas-based luxury property attains latest RFID security abilities. Stockholm –April 24, 2019 – ASSA ABLOY Global Solutions has announced the successful implementation of VingCard Signature RFID locks at the Delta Hotels by Marriott Dallas Allen, a newly constructed modern luxury property located in Allen, Texas. Altera Development's decision to adopt RFID-based door locks by ASSA ABLOY Global Solutions is credited not only to the company's ability to provide the highest security technology standards, but also due to its reputation for leading the industry in customer service and support. As a member of the ASSA ABLOY G...
St. Kitts Marriott Resort & The Royal Beach Casino Installs Aptech PVNG Enterprise Financial Accounting
Aptech Computer Systems, Inc. | April 24, 2019
Aptech Recognized as The Industry Standard for Hospitality Financial Systems PITTSBURGH, April 24, 2019 – Aptech Computer Systems announced St. Kitts Marriott Resort & The Royal Beach Casino installed PVNG Enterprise Financial Accounting system to simplify back office processes and provide comprehensive reporting. The St. Kitts Marriott Resort & The Royal Beach Casino is a 389-room luxury destination on Frigate Bay featuring nine dining outlets, the Emerald Mist Spa, and many other amenities. Aptech Computer Systems is the leading provider of business intelligence, budgeting and forecasting, and enterprise hotel accounting softw...
5 Questions to Determine if Your Hotel Group Sales Process Is Broken
Lauren Hall | April 23, 2019
By Lauren Hall, Founder & CEO, iVvy The hospitality industry is evolving at a rapid pace. From heightened guest expectations to revolutionary new-age technology, the world of travel is constantly reinventing and re-imagining itself. The group booking segment is experiencing a similar period of growth, and the potential for hoteliers to capitalize has, perhaps, never been more imminent. In fact, CWT Meetings & Travel predicts a 5-10% growth in demand for meetings and events this year. Not only that, but meetings are getting 22.7% bigger according to the AMEX Global Meetings Forecast. Between 2017 and 2018 the number of companies ...
