Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
PERCIPIA | September 16, 2024
The Top 7 Pain Points in Hospitality Procurement and How to Overcome Them
Johannes Vocke | July 24, 2024
Technology
Redefining Hotel Technology
Michael Toedt | April 23, 2024
Embracing Guest Centricity Over Transactions By Michael Toedt Doug Rice, a distinguished figure in hotel technology, recently critiqued the stagnation of Property Management Systems (PMS)[1] in his piece for Hospitality Upgrade. Despite three decades, the core functionality of PMS has remained largely unchanged. While interfaces have evolved, the underlying processes have not, posing a significant roadblock to efficiency and personalization. PMS may be the nerve center of on-site operations, yet the broader technological landscape of a hotel comprises numerous systems, all purporting to enhance the guest experience. The real questio...
AI Set to Shape the Future of Travel & Tourism, Says WTTC
The World Travel & Tourism Council | April 18, 2024
New York, U.S.: New reports from the World Travel & Tourism Council (WTTC) and Microsoft highlight the transformative power of Artificial Intelligence (AI) and its role in shaping the future of Travel & Tourism. The final two reports of a series on Artificial Intelligence from WTTC entitled "Responsible Artificial Intelligence (AI): Overview of AI Risks, Safety & Governance" and "Artificial Intelligence (AI): Global Strategies, Policies & Regulations," underscore a commitment to a digital future that prioritizes safety, ethical considerations, and responsible AI adoption. Launched during the global tourism body’s part...
PPDS Delivers Seamless Guest Room Casting for Hotels With New All-In-One Philips Cast Server
PPDS | April 18, 2024
Casting with confidence: The Philips Cast Server brings additional choice and opportunity for hotel TV integrations, delivering a seamless and secure solution that brings smooth experiences without the need for guests to switch to a casting network on their mobile device. Amsterdam, 18 April 2024: PPDS, the exclusive global provider of Philips Professional Displays, is delighted to announce the launch of Philips Cast Server, a brand new, dedicated, and highly innovative hotel TV solution designed to deliver seamless and secure casting and app streaming experiences for hoteliers and their guests alike. Marking the latest evolution in PPD...
HFTP Announces Participating Startups for Entrepreneur 20X (E20X) at HITEC 2024
HFTP | April 17, 2024
Eight Startups to Compete for $5,000 Prize and Exposure to Industry Leaders Austin, Texas (April 17, 2024) – Hospitality Financial and Technology Professionals (HFTP®), producers of Hospitality Industry Technology Exposition and Conference (HITEC®), has announced the eight outstanding startups participating in Entrepreneur 20X (E20X) Charlotte held on June 26, 2024 at HITEC Charlotte. Technologies being showcased in the HITEC 2024 cohort run the gamut of streamlining both back- and front-of-house operations, building guest profiles for enhanced stay experiences and strengthening property-vendor relationships. Participating in Entrep...
IRIS Launches Full Integration to Shiji’s Infrasys Cloud POS to Elevate the Mobile Ordering Experience
IRIS | April 17, 2024
The robust integration marks a significant milestone in improving operational efficiency, enhancing guest experiences, and driving F&B revenue growth for hospitality operators. IRIS, a global leader in digital ordering for the hospitality industry, today announces the integration of its F&B mobile ordering solution with Infrasys Cloud POS by Shiji. This strategic partnership will enrich the guest experience, save labour and increase ancillary revenue. The IRIS mobile ordering platform empowers guests to self-serve from their own devices at their convenience. It firmly puts guests in control of their ordering experience, freeing ...
Navigating Challenges of AI and Maximizing Value in the Service Sector
Dr. Nicole Hinrichs | April 16, 2024
By Dr. Nicole Hinrichs Artificial intelligence is revolutionizing not only traditional sectors but also reshaping the very essence of hospitality and service industries. The potential for transformation is vast, yet it's imperative to advance cautiously, striking a delicate balance between technological advancement and preserving the human touch, which remains the cornerstone of the service sector. As we navigate this paradigm shift, let's try to understand the boundaries and challenges of AI application and adhere to strategic investment guidelines. Doing so not only unlocks the boundless potential AI holds but also addresses the legitima...
ASSA ABLOY Acquires Axxess Industries
ASSA ABLOY Global Solutions | April 16, 2024
Additions to solution portfolio include Axxess’ innovative Electronic Do-Not-Disturb systems, Doorbells, Keypads, Lighting Controls, Curtain Controls, Guest Presence Detections and more - each designed to create the ultimate Smart Hotel experience. Stockholm – April 16, 2024 – ASSA ABLOY Global Solutions is announcing the acquisition of Axxess Industries Inc., a renowned innovator of electronics and smart technologies engineered for the needs of hotel and residential environments. Axxess’ solutions will be offered alongside the offerings of Vingcard, the main brand for ASSA ABLOY Global Solutions’ business area Hospitality, promoti...
Amadeus Brings Personalization, Choice, and Flexibility to the Forefront of the Hotel Tech Stack With Expanded iHotelier® Suite
Amadeus | April 16, 2024
The latest innovation to Amadeus’ leading reservations system and booking engine will address hoteliers’ top goals and challenges with a “build-your-own” suite of solutions model April 16, 2024 – As the hospitality industry continues to evolve, the rising need for personalization serves as a powerful indication that new strategies are essential to elevate the customer experience and unlock untapped revenue potential. Just as guests expect their preferences and challenges to be addressed immediately and accurately, hotels too are seeking innovative solutions to meet these demands effectively. In response to this growing trend, Am...
Unlocking AI in Hospitality SMEs: Q&A With Ian Millar
Beatrice Venturini | April 11, 2024
By Beatrice Venturini Amidst the current discussions about AI's transformative potential, there's a common industry misconception that it primarily benefits large-scale hotels and enterprises, leaving smaller and medium-sized firms behind in the dark ages. To shed light on the nuanced reality, we sat down with EHL’s Ian Millar, Senior Lecturer in Hospitality Technology, to discuss how AI is not just a tool for hospitality giants but can also be a game-changer for SME hotels and firms with an innovative mindset. How is the hospitality industry gearing up to AI? PwC are describing the advent of AI as the “$15.7 trillion game changer...
ASSA ABLOY Acquires Messerschmitt Systems
ASSA ABLOY Global Solutions | April 3, 2024
Latest acquisition adds a wide range of access control and intelligent room control systems to the ASSA ABLOY Global Solutions’ portfolio under the Vingcard brand, part of business area Hospitality. Stockholm –April 3, 2024 –ASSA ABLOY Global Solutions is now announcing the acquisition of Messerschmitt Systems, an internationally renowned manufacturer of access and room control hardware and software. Founded in Germany in 1985, Messerschmitt Systems specializes in serving the needs of hotels, with its solutions able to seamlessly integrate with the leading PMS platforms in use by today’s industry businesses. Messerschmitt Systems wi...
ASSA ABLOY Global Solutions Makes Vingcard the Main Brand for Hospitality Business Area
Vingcard | April 2, 2024
Hospitality's next chapter combines widespread brand recognition and trust with a heightened commitment to redefining the future of end-to-end security and efficiency. Stockholm –April 2, 2024 – ASSA ABLOY Global Solutions is announcing that its Hospitality business area will make Vingcard its main brand. Vingcard has a history of offering enhanced security across industries for almost 50 years, and it reinforces its commitment to quality service and customer satisfaction. For the core hospitality segments and adjacent markets, this includes continuing to expand and push the limits in technology innovation, including leading new advanc...
Cloud5 Names Fred Reeder as Senior Vice President of Sales and Business Development
Cloud5 Communications | April 2, 2024
Chicago, IL — April 2, 2024, Cloud5 Communications, the leading provider of IT and communications solutions and services for more than 5,000 hotels across the Americas, has today announced the appointment of hospitality technology veteran, Fred Reeder, as Senior Vice President of Sales and Business Development. Reeder has decades of experience aligning technology and services with the latest hospitality business needs – and building robust, effective sales teams to serve those needs. Most recently, he served as the principal and head of HBR Global, a management consulting firm focused on sales optimization; global sales and channel...
Navigating the Digital Seas: A Dive Into Corporate Digital Responsibility in Hospitality
Khoi Yan Phon | April 1, 2024
By Khoi Yan Phon In the dynamic scene of hospitality, where traditional business practices meet disruptive innovations, a seismic wave is on the horizon. This is not just referring to the usual corporate social responsibility (CSR) jargon; it is diving into the digital deep end with corporate digital responsibility (CDR). This article will explore the nuances of CDR, and how it reshapes the way hospitality giants navigate the tech-infused landscape. The Crossroads of CSR and CDR Unlock the mystery of CDR: think of it as the cool cousin of CSR, orchestrating a symphony of digital prowess and ethical commitment. As the hospitality industry...
Transforming Hotels With Artificial Intelligence
Robert Rauch | April 1, 2024
Operators Who Ignore New Tech Will Be at a Severe Competitive Disadvantage By Bob Rauch Scheduling and training processes are becoming streamlined; revenue management has improved optimizations, and SEO and marketing strategies rely on AI to enhance online visibility. Chatbots are used for customer service and exist with many hotel providers today. Practical Uses of AI in Hospitality We just revised our menus and wine lists while utilizing AI, and while AI provides insights and depth, it still takes a human to know what is best in a market. This is true with all use cases for AI. It can speed up many processes, support innovation, etc....
ASSA ABLOY Global Solutions Acquires Nomadix and GlobalReach
ASSA ABLOY Global Solutions | March 27, 2024
Acquisition boosts access technology capabilities of ASSA ABLOY Global Solutions while providing customers with latest advances in cloud Wi-Fi, satellite, user authentication and digital engagement. Stockholm – March 27, 2024 – ASSA ABLOY Global Solutions has announced that it is acquiring Nomadix, Inc. and GlobalReach in the USA and UK. With both organizations joining ASSA ABLOY Global Solutions, the combination of technology, resources and expertise is set to provide a single trusted source for the latest in security access, user authentication, Wi-Fi software/hardware and analytics. This also includes satellite authentication and di...
What Technology Is Used in Smart Hotels?
Eva Lacalle | March 26, 2024
By Eva Lacalle Smart hotel technology has evolved to the point where integrating it into every stage of the guest journey is as standard as offering an online check-in. As guest expectations continue to evolve, your hotel must rise to the challenge of surpassing these expectations by seamlessly integrating technology into a comprehensive guest experience. We'll delve deeper into smart hotels, exploring their advantages and the currently available technologies. Staying competitive requires staying abreast of trends, consistently delighting guests, and fostering brand loyalty. What are smart hotels? The term "smart" is now used in ma...
Newport Hospitality Group Successfully Transitions 22 Properties to STS Cloud Sales and Catering Solution
Newport Hospitality Group | March 21, 2024
Upgrade to a cloud-based solution brings operational efficiency and optimizes group sales across a diverse portfolio of hotels for award-winning hotel management company Charleston, SC – (March 21, 2024) – Newport Hospitality Group (NHG), a premier hotel development and management company, has enhanced its long-time partnership with SalesAndCatering.com by transitioning its portfolio of hotels to the cutting-edge STS Cloud platform. Successfully upgrading 22 properties to the cloud-based version of STS will make it easier for the group to manage multiple properties from a single platform and provide a unified view to streamline pro...
US Solar Eclipse Hotel Occupancy Increases by Another 10 Percent
Amadeus | March 21, 2024
Amadeus Demand360+ data shows demand is still on the rise On April 8th, there will be a total solar eclipse that traverses North America. Being able to witness this from land is incredibly rare, with astronomers at NASA saying that it could be as long as 375 years before a similar event occurs in this North American pathway. Over the past few months, Amadeus has been tracking the impact of the eclipse on hotel booking patterns across America using forward-looking business intelligence data from Demand360+®. The highlights from the latest data drawn on February 29, 2024, are as follows: Average hotel occupancy across the 9 markets of...
Jonas Hospitality at the Forefront: Unifying Our Trusted Brands
Jonas Hospitality | March 19, 2024
We have forged a strong connection between the technology brands that make up the Jonas Hospitality portfolio. This started with the creation of the Property Systems group, which brings several Jonas Hospitality companies under unified leadership. It continued with the launch of Jonas Unify, a technology platform that will unify guest data across Jonas Hospitality and external systems. As an extension of this, we’ve rebranded several companies within the Jonas Hospitality portfolio to include our name a little more prominently. By working together, we’re making our individual companies stronger and better. The individual companies w...
UrVenue Showcases Latest Venue Management Technology at the 2024 Bar & Restaurant Expo
UrVenue | March 14, 2024
The full-stack platform delivers robust commerce, operations, and guest experience capabilities for bars, restaurants, nightclubs and other lifestyle hospitality venues; Visit UrVenue in Booth 1514 at the Las Vegas Convention Center on March 19th and 20th LAS VEGAS, Nev., March 14, 2024 — Attendees of the 2024 Bar & Restaurant Expo will learn how to unlock incremental profit with the industry’s most robust venue management system from UrVenue. The company’s full-stack hospitality technology platform was purpose-built for individual lifestyle venues, including bars, lounges, nightclubs, dayclubs and mixed-use, eatertainment venues...
Industry-Leading Finance Technology To Be On Display at ‘Hunter Hotel Investment Conference’
Aptech | March 13, 2024
As a Silver Sponsor, Aptech will showcase the latest in enterprise accounting, business intelligence, and budgeting/forecasting automation in Booth #812 PITTSBURGH, March 13, 2024 — With relationship building always top of mind, Aptech will be exhibiting at the 35th Annual Hunter Hotel Investment Conference to display its integrated enterprise accounting, business intelligence, and budgeting/forecasting software for hotels. To be held March 19 to 21 at the Atlanta Marriott Marquis, the event is designed to foster networking and create connections. In addition to learning about upcoming investment trends and connecting to the indust...
The New Frontier of In-Room Tablets + AI Is Here and It’s Impacting Hotel Operations, Starting With Housekeeping
Neil Schubert | March 12, 2024
AI-powered tablets can enable housekeepers to fill service requests, update room status, pinpoint their location in an emergency and more via voice command in multiple languages By Neil Schubert Imagine a businessman traveling from Italy to America. Upon entering his room for the first time, the man is greeted by name by an AI concierge who proceeds to converse with him in his native language, (i.e. Italian). The woman on screen is speaking fluent Italian, but he detects a slight American accent. He begins to converse with her, asking if she could help him order food. A room-service ordering screen appears, but the woman says she can take h...
Hospitality Upgrade Announces 2024 Executive Vendor Summit Annual CIO Panel and New Investment Panel
the Executive Vendor Summit | March 7, 2024
Event Will be Held March 26-28 in Denver; Registration Open ATLANTA, March 6, 2024 – Hospitality Upgrade Magazine has announced that registration is open for its 19th Annual Executive Vendor Summit (EVS) and will be held at the Curtis Hotel in Denver, Colo., on March 26-28, 2024. The Executive Vendor Summit is a unique invitation-only industry event that brings together senior technology executives from the hospitality industry for learning, thought leadership and networking. The 2024 agenda will include many popular sessions of previous events, including the CIO panel. This year’s CIO panelists include Andrew Arthurs of Aimbridge ...
The Future of Work: The Power of Human-Centric Leadership Explained
EHL Insights | March 6, 2024
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