Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
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Technology
Laurent Idrac Assumes Role as Chief Operations Officer for Hapi
Hapi | April 23, 2019
Experienced hospitality technology industry executive to head up operations for provider of cloud-based data streaming, integration and enrichment platform Orlando, FL – April 23, 2019 – Hapi, the transformative new data streaming, integration and enrichment platform designed to solve the hotel industry's rapidly expanding data management challenges, has named Laurent Idrac, a 30-year veteran of the global hotel technology industry as COO for the company. Prior to assuming this new leadership role, Idrac served on Hapi's Board of Advisors. "After almost a year as an executive advisor to Hapi, I felt it was the right time fo...
Study Shows Voice Technology Is the No. 1 AI Investment Choice Among Hoteliers in 2019
Volara | April 23, 2019
Volara's software turns consumer-grade voice assistants into hotel-grade business tools New York — April 23, 2019 — The 2019 Lodging Technology Study reports that 2019 is the year "hotels gear up for the age of augmented authenticity." With Gartner predicting that by 2020, 85% of relationships with businesses will not require human interaction, it's clear that hoteliers need to embrace artificial intelligence (AI) and the Internet of Things (IoT) today if they are going to engage guests through the channels they're most comfortable using. Volara – the voice hub for the hotel industry – cautions that embracing AI ...
INTELITY to Attend HITEC Minneapolis
INTELITY | April 23, 2019
The company will highlight the strength of its end-to-end platform at the world's largest hospitality technology show Los Angeles, California (April 23, 2019) – INTELITY™ announced today it will exhibit at HITEC Minneapolis, which will take place this June 17-20. The company, known for offering the most robust and fully integrated guest engagement platform in hospitality, will unveil its newest platform enhancements centered around its staff-facing solutions and in-room tablet. INTELITY is well known for its guest-facing solutions and was named the "Official Mobile and In-Room Technology Provider" by Forbes Travel Guide for ...
Cloud5 Communications Designs & Builds WiFi Network for the New TownePlace Suites by Marriott at Louisville Airport
Cloud5 Communications | April 23, 2019
CHICAGO (April 23, 2019) – Cloud5 Communications, the leading communications technology and services provider for the hospitality industry, has recently completed the installation of high speed internet access (HSIA) at the new 95-room TownePlace Suites by Marriott, Louisville Airport in Kentucky. The advanced HSIA network by Cloud5 ensures that the property provides the highest level of connectivity for guest satisfaction and meets Marriott's latest Global Property Network Standards (GPNS) for Internet. Cloud5 is a top ranked Marriott Internet supplier. Serving the full-range of Marriott properties from limited service to large c...
How to Increase Hotel Direct Bookings
Hotelogix | April 23, 2019
Before we dig into the ways to increase hotel direct bookings, hope you're convinced with the "Why of Direct Bookings". If not, you can check this blog of ours that highlights the reasons to have a strategy for hotel direct bookings. Now, let's come to the topic - how to have a 'book direct' strategy? How would you plan to get more direct bookings when the average hotel website conversion rate stands at below 2%, despite hoteliers spending on marketing and SEO activities? Well, there is no definite, isolated way to drastically increase direct bookings at your hotel. Increased direct booking is a result of many collaborative efforts. And...
New Research Shows 81 Percent of Consumers Want Experience Recommendations From Their Hotels
ALICE | April 22, 2019
New ALICE "Hotels' Digital Divide" report reveals consumers' shifting expectations for more personalized experiences and offerings NEW YORK – April 24, 2019 – ALICE, the hotel operations platform that empowers operational excellence and meaningful guest experiences, today released new research that found a sweeping majority (81 percent) of consumers would like to receive local experience and hotel upgrade recommendations from their hotels. The "Hotels' Digital Divide" report, commissioned by ALICE and conducted by third-party research firm YouGov, highlights the shifting expectations of modern hotel guests, as well as travel...
Martin Resorts Upgrades The Paso Robles Inn With OpenKey
OpenKey | April 22, 2019
DALLAS, TEXAS (April 23, 2019) – Martin Resorts has selected OpenKey to provide mobile check-in, mobile key and mobile check-out at the Paso Robles Inn. The hotel's owner and manager, Martin Resorts, currently manage a collection of premier hotels along California's Central Coast. OpenKey is the industry standard for universal mobile key in hotels. Located on the downtown square in charming Paso Robles, CA the full service hotel combines the charm of a wine country retreat with the latest hotel technology to give guests an unrivaled experience. In addition to offering the safety and convenience of mobile keyless entry, The Paso Ro...
Summit Hotel Properties Completes Sale of Six Hotels for $135 Million
Summit Hotel Properties | April 18, 2019
AUSTIN, Texas, April 18, 2019 -- Summit Hotel Properties, Inc. reported today that it has completed the disposition of six hotels totaling 815 guestrooms for an aggregate gross sales price of $135.0 million which resulted in an estimated net gain of $36.6 million. The portfolio of six hotels sold included: The aggregate gross sales price of $135.0 million, plus estimated future capital improvements, represented a 12.8x EBITDA multiple and 6.9 percent capitalization rate for the trailing twelve months ended March 31, 2019. The Company estimates that the hotels would have contributed approximately $9.5 million of EBITDAre through the rem...
Give Yourself a Round of Applause…
Vertical Booking | April 18, 2019
By Mark Lewis-Brown, CEO & President of Vertical Booking USA It's an exciting time for you, as a hotelier. Why, you ask? Because hotels are making huge leaps in taking back bookings from the OTAs. According to Phocuswright, "direct bookings accounted for around 49% of U.S. hotel and lodging online gross bookings, versus OTAs at 51%" last year. And here's some even better news… Phocuswright predicts that direct bookings will increase to a 50% share by 2022! Can you imagine that?! For the first time, possibly ever (since the invention of the Internet), hotels will have greater control over their own bookings and revenues. And h...
AAHOACON 19: dormakaba Delivers Total Enterprise Solutions and Services for Architects, Designers and Developers
dormakaba | April 18, 2019
At AAHOACON 19 in San Diego, CA Visit dormakaba in Booth #1513 April 24-27, 2019 at the San Diego Convention Center Visit AAHOACON Booth #1513 to Learn How dormakaba's Architectural Consultation and New Construction Specification Services Simplify the Development Process MONTREAL, QC, CANADA – April 18, 2019 – dormakaba, leader in access control systems with the secure Saflok™ and Ilco™ electronic door locks, will present AAHOACON attendees with an exciting new suite of total enterprise hospitality solutions and services for architects, designers, developers and property managers. dormakaba expands product and s...
Can Artificial Intelligence Replace Human Intelligence in Hospitality Revenue Management?
Hotelogix | April 18, 2019
A lot has been said in the recent past about revenue managers and artificial intelligence and whether revenue managers in hospitality need to panic about being replaced by AI-driven tools, and so on. Can a revenue management tool ever actually replace the human intelligence that a hospitality revenue manager brings to the table? I feel we need to dig a little deeper and explore a few related concepts, which could help us get a better grasp of ideas like AI replacing humans in revenue management in the near future. It is, no doubt, a sensational debate, but we hope to discuss the finer details of why this debate is premature and how. The...
Overcoming the fear of IMPLEMENTATION
Jeremiah Magone | April 17, 2019
By Jeremiah Magone People are funny. And the way they respond to things rarely makes sense, at least not right away. Just think about how most hoteliers make decisions when it comes to technology upgrades, for example. They start by looking around, talking with technology providers, and going to demos to figure out the best way forward. So far so good… But as soon as it comes to making a commitment, things often come to a screeching halt. Which is strange when you step back and look at it. Because, in the vast majority of cases, hotels are spending 10X as much on Kleenex and hand towels and a thousand other little things, every m...
Six Tech Trends Still Reshaping Hospitality in 2019
EHL | April 17, 2019
From narrow artificial intelligence to intelligent things and edge computing, these six trends continue to reshape hospitality business. Technology in recent years has evolved at such a rapid pace and taken us further into a sci-fi-like future faster than our ancestors could have ever predicted. From smart home-enabled devices that control our thermostats and refrigerators to cryptocurrencies that provide secure stores of value, recent trends have brought many pipe-dream technologies to life. Many advancements have been more subtle but equally promising and transformative, from smart analytics in consumer and professional apps to the gr...
When Customers Speak To Us, Are We Listening?
Gary R. Hernbroth | April 17, 2019
By Gary Hernbroth I firmly believe that we can learn a lot from our failures and setbacks – IF we pay attention. In fact, I recently spoke on this very topic at the Club Management Association of America's World Congress in Nashville. Several of my audience members enthusiastically shared their stories with each other, stories of how they failed, or suffered a setback, or screwed up, and how they learned from the experience and came out of it smarter and better-suited to deal with similar situations in the future. As with individuals, the same should hold true for businesses. Sometimes things break. Sometimes things go boom in the nig...
Back to Basics: Top Five Email Marketing Best Practices for Hoteliers
HEBS Digital | April 16, 2019
Email marketing is a vital part of a hotel's CRM efforts, but for many, it remains a complex, uncharted landscape. The good news is, it's not as hard as it seems. These days, a wide array of user-friendly platforms make it easy to maintain and manage an email list, design collateral, automate sends, and gather analytics. However, it's important to keep some important best practices in mind. So, without further ado, here's our list of the top five email marketing best practices for hoteliers. 1. You're Only as Good as Your List Good email marketing starts with a good email list. However, many hotels are stuck with an old list that's been...
Ambassador Hotel Oklahoma City Enhances Guest Connectivity and Convenience via Wi-Fi Upgrade and BeyondTV With Voice Control by Hotel Internet Ser
Hotel Internet Services, Inc. | April 16, 2019
Upscale 1920s property leverages HIS expertise to update network infrastructure while providing each guest with latest in content casting abilities and voice-activated amenity control. Oklahoma City— April 16, 2019 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the successful implementation of advanced guest Wi-Fi and BeyondTV equipped with the latest in voice control and virtual assistant abilities at the Ambassador Hotel Oklahoma City, Autograph Collection. A 4-Star property located in a historic 1920s building, the Ambassador Hotel Ok...
Quore to Showcase Hospitality’s ‘Friendlier’ Housekeeping, Engineering, Work Order Automation and PM Solutions at AAHOACON
Quore | April 16, 2019
Voted the No. 1 Housekeeping solution for two years in a row, Quore will feature its award-winning software in Booth 1826 at the 2019 Asian American Hotel Owners Assn. Convention in San Diego FRANKLIN, TENN.– April 16, 2019 – Next week America's fastest-growing provider of workforce communication and engineering/housekeeping management technologies will show why it's considered to be "the friendlier solution" at AAHOACON. The 2019 Asian American Hotel Owners Assn. Annual Convention & Trade Show, to be held April 24 to 27 at the San Diego Convention Center, attracts hoteliers looking to maximize their business potenti...
Rainmaker Enters Q2 With High-Growth Momentum and Exciting New Advances
Rainmaker | April 16, 2019
Alpharetta, GA – April 16, 2019 - The Rainmaker Group (Rainmaker), a leading provider of cloud-based hospitality revenue and profit optimization solutions reports continued growth coming out of Q1, a steady pipeline and new advances to their revenue and profit optimization suite of solutions. "We're excited to kick off 2019 with a strong sales quarter," says Mike Cowles, CEO at Rainmaker. "We've added a lot of great names to our growing customer list, continued to make strides in expanding our global footprint, and are making great product enhancements to help our growing all-inclusive customer base." Rainmaker had a very successf...
Paradise City, Korea Uses the InvoTech Uniform Management System
InvoTech Systems, Inc. | April 16, 2019
Continuing with Our International Growth, The Paradise City Implements the InvoTech Uniform System to Establish Efficient Operations and Ongoing Cost Saving Benefits LOS ANGELES, CA – April 16, 2019 InvoTech Systems Inc. announces the recent implementation of its Uniform System at the Paradise City in Korea. InvoTech Systems is the leading provider of advanced Linen Management, Laundry and Uniform Systems that integrate the latest RFID technology to increase profitability for hotels, resorts, casino operators, sports arenas, convention centers and theme parks. The InvoTech System installed at Paradise City, manages the uniform inv...
Glen Eyrie Castle & Conference Center Discusses How Its Recent Install of Maestro PMS Across the 723 Acre Site Has Transformed Their Operation and
Maestro PMS | April 16, 2019
"They have a culture of customer service like Glen Eyrie. They understood how independents operate much better than the other companies" April 16, 2019 – Glen Eyrie Castle & Conference Center's parent company, The Navigators®, purchased the property in 1953 to be its global headquarters. Since then Glen Eyrie has grown to serve meeting groups, conferences, retreats and become a popular destination among guests and groups. As it entered the 21st Century, Glen Eyrie's team realized its existing hotel software was not able to grow with the property's guest engagement and centralized operational needs. In 2017 Glen Eyrie began...
How Can Competition Benchmarking Help You Grow Your Hotel Business
Hotelogix | April 16, 2019
Understand what guests are talking about them Keep a track of their hotel online reputation on various review sites and hotel booking portals. See what guests are talking about them. Compare the same with the kind of reviews you have garnered. If guests have good things to say about the food or any other amenities, try to make changes if you find yourself lagging in those areas. Remember that guest reviews are an excellent source to help you understand your competition's performance. Try to know their marketing activities For this, you need to sign-up for their emails. It will help you understand how they communicate with their guests w...
How Today’s Hotel Ownership Model Clashes With the Need for Green Energy Investments
HEBS Digital | April 15, 2019
by Jason Price, EVP, HEBS Digital April 15, 2019 The hotel industry was an early adopter in embracing energy conservation and other earth friendly practices. However, sizable capital investments like HVAC upgrades, energy generation, or smart materials in renovations exceeds the short-term revenue models for today's hotel investor. As of now, what a hotel can do has been done - switch to LED light bulbs, key entry-driven lighting, and reduced turnover of towels and linens. Although these efforts generate cost savings and matter to the environment, the investments are limited compared to what is being committed in residential and in new ...
Apple Core Hotels, Inc. Selects Cendyn to Power CRM Across Hotel Group
Cendyn | April 15, 2019
Vibrant NYC boutique hotel chain selects Cendyn's flagship CRM solution for portfolio April 15, 2019 – Boca Raton, Florida – Apple Core Hotels, a New York City-based hotel ownership and management company, has selected Cendyn's eInsight CRM across their portfolio of properties. Conveniently situated in the heart of Manhattan, Apple Core Hotels includes four boutique locations: The Hotel at Times Square, The Hotel at Fifth Avenue, The Broadway at Times Square Hotel, and The Hotel at New York City. Cendyn will implement CRM at Apple Core's hotels, bringing to light intuitive marketing automation and guest intelligence. This w...
GuestTek Focuses on International Growth Strategy With Promotion of Scott Watts as Global Chief Operating Officer
GuestTek | April 11, 2019
Don Moore Takes On Role of Global President Calgary, Alberta – April 11, 2019 – GuestTek Interactive Entertainment Ltd., the global leader in providing innovative and interactive technology solutions for the hospitality industry, has appointed Scott Watts as Global Chief Operating Officer. In this new role, Watts will provide strategic direction in all regions with a focus on the overall global vision, while also remaining in his role as Managing Director, EMEA. Watts joined GuestTek in August 2016 as Vice President Global Operations, Installations and has since assumed progressive roles including VP, Operations, Americas, M...
