Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
PERCIPIA | September 16, 2024
The Top 7 Pain Points in Hospitality Procurement and How to Overcome Them
Johannes Vocke | July 24, 2024
Technology
Booking Engine Personalization to Adapt to the Experience Economy
Larry Mogelonsky | April 10, 2019
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) So much talk is made nowadays about the experience economy and how this affects the personalization of hotels, but how can we make these concepts a reality? We all know they are both important for driving satisfaction scores, loyalty and healthy return over the long run, but there doesn't seem to be a straightforward and one-size-fits-all path towards operationalizing these trends in a way that's meaningful for guests. To wrap your head around how these two concepts can drive each other in a virtuous and profitable circle, you must first understand what the experience economy is and...
New SiteMinder Study Reveals Economic Turmoil Is Not Holding Latin Americans Back From Traveling
SiteMinder | April 10, 2019
Dallas, USA – Latin Americans still plan to travel this year, even if only domestically to compensate for the socioeconomic turmoil across the Latin American region, a new study has revealed. El Turismo Nacional - La Tendencia Más Fuerte en Los Países de Latinoamérica en 2019 launched this week by SiteMinder, the global hotel industry's leading guest acquisition platform, surveyed more than a thousand travelers from Mexico, Colombia, Argentina, Chile and Peru who say they continue to allocate part of their savings to travel in spite of increased costs within the region. To overcome the heftier price tags, trav...
Shiji Group Opens New Office in Washington D.C. Metropolitan Area to Continue Expansion in the Americas
Shiji | April 10, 2019
(Beijing 10 April 2019) Shiji Group has recently expanded in the Americas by opening a new office in Bethesda, Maryland. With the first US office based in Atlanta, Georgia, the new office in the Washington D.C. metropolitan area will serve the growing number of US-based Shiji customers. The opening of the new office adds to the existing 41 offices around the world. The international expansion of Shiji Group is aligned with the company's mission to provide quality services to all existing and potential customers around the world. As Shiji Group continues to grow in the hospitality technology industry, the company is committed to ensuring...
Why Hoteliers in the US Love Hotelogix
Hotelogix | April 10, 2019
The true test (and victory) for any software, in this day and age of rapid tech advancements, is when the users come forward to share their success stories with the world. And the sense of elation is even stronger when the system helps them attain their key business goals. Over the past decade or so, Hotelogix cloud PMS has helped thousands of properties the world over, conquer their business challenges and has gained the trust of several hoteliers in the process. This is especially true in the case of hoteliers in the United States, where our product is loved for various reasons. We are both humbled and thrilled to share with you some ...
Perception Is Reality: Pricing Psychology for Hotel Revenue Managers
the Author | April 9, 2019
By Dan Skodol, Vice President of Revenue Analytics, The Rainmaker Group "All our knowledge has its origin in our perceptions." ~ Leonardo da Vinci Is a pair of $50,000 Sennheiser Orpheus headphones really fifty times better than a pair that costs $1,000? Expensive items and experiences are often branded as high quality, exclusive, or bespoke. But are they really better than their less-expensive counterparts? And what truly motivates people to pay more for something? In the hectic daily life of a hotel revenue strategist, coming up with optimal pricing presents the greatest challenge – a challenge that's typically handled through r...
YOTEL Makes INTELITY a Brand Standard
INTELITY | April 9, 2019
INTELITY to power the innovative, UK-based hotel company's enterprise brand mobile app Los Angeles, California (April 09, 2019) – INTELITY™, the provider of the broadest enterprise guest engagement and staff management platform for hospitality, announced today that YOTEL has selected its platform as a brand standard. The trend-setting, tech-forward hotel brand plans to implement the INTELITY platform across all of its properties in order to provide travelers with a superior guest experience and streamline daily operations. YOTEL's new mobile brand app and mobile key capability, powered by INTELITY, will give guests the conv...
Hapi Announces Availability of “Hapi Connect” on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace
Salesforce AppExchange | April 9, 2019
Hapi's hotel customers can now benefit from integrated and enriched data streams within Salesforce Orlando, Fla. – April 9, 2019 – Hapi, a transformative new data streaming, integration and enrichment platform designed to solve the hotel industry's rapidly expanding data management challenges, today announced that it has launched Hapi Connect on Salesforce AppExchange. Built on the Salesforce Platform, Hapi Connect is now available on AppExchange. The new Hapi Connect application provides a robust toolset for hotel companies, allowing them to make use of the valuable hotel systems data accessed from the PMS and other hotel s...
Data-Driven Content: The Metrics That Matter
HEBS Digital | April 8, 2019
By Gil Christenberry, Content Team Lead at HEBS Digital DATA: CONTENT'S BEST FRIEND Not everyone realizes it, but data is content's best friend. This is because content creators use data to leverage their work. In fact, there are so many metrics available that instead of asking, "What metrics can we track?" the question becomes, "Which metrics must we track?" Answering that question involves understanding the goal of the content in question. Knowing what you want your content to do helps you identify which metrics matter. Data is important at multiple stages throughout the content-creation process. Of course, we use data to evaluate the...
GlobalReach Technology Hotspot 2.0 Wi-Fi Delivers New Guest Communications, Location-Based Engagement & Monetization Capabilities to Hotel
GlobalReach Technology | April 8, 2019
HT-NEXT, New Orleans, April 8 2019 - GlobalReach Technology has added new guest Wi-Fi features to its Hotspot 2.0 solution, giving hospitality brands the benefit of communicating through, and monetizing their Wi-Fi service, without the need for loyalty program guests to log-on through a captive portal. The new capability comes ahead of the launch of the Hotspot 2.0 Release 3 standard. Today's announcement sees GlobalReach add interstitial functionality to its Hotspot 2.0 guest experience, which complements traditional captive portal pages. The new feature enhances the frictionless Wi-Fi sign up process by allowing the brand to smoothly ...
Angie Hospitality Introduces New PassPoint™ Hotspot 2.0 Technology Powered by Global Reach Technology to Streamline and Simplify Guest Wi-Fi Con
Angie Hospitality | April 8, 2019
Hotspot 2.0 compatibility adds simplified authentication of Wi-Fi-enabled guest devices and seamless, secure connectivity for users of hospitality's only purpose-built virtual assistant San Jose, Calif. – April 8, 2019 – Angie Hospitality, developer of the industry's first 24-hour interactive guest room assistant purpose-built for the hotel environment, has announced the addition of PassPoint™ Hotspot 2.0 technology that leverages Global Reach Technology's Hotspot 2.0 guest Wi-Fi solution to its award-winning virtual assistant solution. This next generation Wi-Fi platform mirrors today's cellular connectivity experien...
Tax Relief Travel Getaways & Offers with Up to 40% Savings & More - Benchmark Resorts & Hotels and Gemstone Collection Put the Fun Bac
April 8, 2019
12 Luxury Hotels & Resorts in the U.S. Participate in Tax Day Relief The Woodlands (Houston), Texas, April 2019 … Twelve luxury properties from Benchmark Resorts & Hotels and Gemstone Collection are providing relief from the agony this tax season with Benchmark's Tax Relief Travel Getaways & Offers. Featuring a wide-range of exclusive savings, extraordinary values, and resort credits, weary taxpayers can save up to 40% on luxury guest rooms, spa treatments, outdoor recreation and culinary offerings. Guests can find rewarding relief after filing their new 1040 returns at destinations that span urban legends, mountain ...
Infor Completes Acquisition of ReServe Interactive
ReServe Interactive | April 8, 2019
Infor Expands Hospitality Footprint with Leading Sales & Catering Solution NEW YORK– Apr. 8 2019 – Infor, a global leader in business cloud software specialized by industry, today announced the completed acquisition of Efficient Frontiers, Inc. dba ReServe Interactive. Headquartered in Livermore, Calif., ReServe Interactive is a leading provider of cloud-based sales and catering, restaurant reservations, and floor management software that serves the restaurant, sports and entertainment, event center, golf and country club, and hotel markets in the U.S. and Canada. ReServe Interactive's highly scalable, dynamic, and intui...
The Queens Hotel in Canada Sees 20% Growth in Revenue With Hotelogix
Hotelogix | April 8, 2019
Bangalore, 10/April/2019: Hotelogix, a leader in cloud-based Property Management Systems has announced that the adoption and efficient use of its PMS have helped The Queens Hotel in Canada to see a 20% rise in its revenue. This significant growth in revenue is a result of a 20% increase in OTA bookings and 10% increase in direct bookings. Originally opened as Queen's Motor Hotel back in 1958 in New Westminster, the property was a local favorite until it closed its doors in 2015. Now under a new ownership, The Queens Hotel is a restored historic boutique property offering its guests an inviting, comfortable and relaxing environment to en...
5 Major Guest Complaints That a Cloud PMS Can Resolve
Hotelogix | April 5, 2019
Today's hotel guests are more aware and informed than ever before. They know their rights and will not settle for anything less than what they expect from a hotel. Most importantly, they also know how and when to vent their displeasure, if not served properly. In this context, small and independent hotels need to be a little more cautious while handling guest complaints. Because bad or negative guest reviews can really break a small and independent hotel's brand reputation. That's why they need to go the extra mile to offer a timely solution to guest complaints to earn their trust and loyalty. During their stay at hotels, guests complai...
Grates Cove Studios in Canada Adopts Hotelogix to Ensure Efficient Property Management
Hotelogix | April 5, 2019
Bangalore, 05/08/2019: Hotelogix, a leader in cloud-based Property Management Systems has announced that it has been selected as the preferred technology partner by Grates Cove Studios. With Hotelogix cloud PMS in place, the management at this Canada-based B&B aims to efficiently manage its entire operations while driving more direct bookings via their hotel website. Located in Newfoundland, Grates Cove Studios is a premier destination that offers four-star accommodation to its guests. Apart from housing an award-winning restaurant, it also offers an open studio and gallery managed by artist and designer Terrence Howell. This famil...
Driving Innovation: How Frugal Can Hotels Be?
Margarita Cruz | April 4, 2019
By Margarita Cruz and Isabella Blengini When speaking of innovation in the hospitality industry, we often hear about new technologies and processes capable of breaking the standards on how the industry works. Typically, these innovations require large amounts of investments; as well as the design and implementation of new processes. According to the EU Industrial R&D Investment Scorecard, in 2017 alone, investments in innovation made across different industries around the world surpassed €700bn. However, only a small percentage of players are effectively able to implement innovations of this kind. In fact, 90% of the world's R&...
Interact With the Industry’s Only Purpose-Built Virtual Assistant and Voice-activated Technology Solution at The Mercantile Hotel New Or
Angie Hospitality | April 4, 2019
While visiting New Orleans for HT-NEXT, stop by the historic "Big Easy" boutique hotel and meet Angie. New Orleans – April 4, 2019 – Angie Hospitality, developer of the industry's first 24-hour interactive guest room assistant purpose-built for the hotel environment, invites you to come and interact with their virtual assistant at The Mercantile Hotel New Orleans. The historic property, located within walking distance of both the city's famed French Quarter and the HT-NEXT event, partners with Angie Hospitality to equip its lobby and all 90 luxury guest suites with Angie's patented voice control and touch screen device. Sto...
Meet the Bleisure Demand With Meeting Experiences
Larry Mogelonsky | April 3, 2019
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) A clever portmanteau between business and leisure, hybrid travel is now mainstream, so much so that it is starting to influence how meeting planners select their destinations and host hotels. After all, in a world where video conferencing can connect anyone, anywhere and at any time, the purpose of travel is to offer guests a unique and stimulating setting. The bleisure incentive has thus far been the prospect of extending a few days on either end of the main event to fully appreciate said location. However, the demand for heightened experiences on the leisure side are starting to c...
What the Hotel World Looks Like in 2020
Robert A. Rauch | April 3, 2019
Bob Rauch and Sarah Andersen Hotel Distribution is arguably the big topic of the near term. Expedia Group and Booking Holdings (previously Priceline) are the two big online travel agencies (OTAs), dominating well over 70% of OTA market share. Now this duopoly faces major disruption by Airbnb, Facebook, and Google. Airbnb just bought HotelTonight, an app-based company that sells last-minute, unused boutique and independent hotel inventory. Meanwhile, SiteMinder's "BookingButton" already integrate into Facebook business pages as a widget, eliminating the need to click away from the site to make a booking. Add in the possibility that Googl...
Beekeeper to Debut Shift Schedules at HT-NEXT in New Orleans
Beekeeper | April 3, 2019
New mobile tool reduces use of non-compliant messaging services in the workplace by moving shift schedule communication to Beekeeper; Visit Beekeeper in Booth #30 April 8 to 11 during HT-Next at the Hilton Riverside San Francisco, April 3, 2019 — Next week Beekeeper will unveil a new mobile capability at HT-NEXT in New Orleans that will enable every hotel employee to check the most up-to-date work schedules personalized to them and delivered straight to their pocket via Beekeeper. The idea for this solution came when Beekeeper identified a gap in the market for operational shift communication. Although there are many effective shi...
World-Class Mohegan Sun Partners With Duetto to Drive Innovation
Mohegan Sun | April 3, 2019
The massive tribal-owned casino business looks to implement a more modern approach to revenue management. Uncasville, Connecticut, April 3 — The Mohegan Sun gaming and entertainment destination in Connecticut and Mohegan Sun Pocono in northeastern Pennsylvania have implemented two of Duetto's cloud-based applications – GameChanger for pricing and ScoreBoard for reporting – as well as Duetto's newest product – the Duetto Rate Engine (DRE) – to drive more profitable revenue at the casino hotels. With GameChanger, Duetto's flagship revenue management application, Mohegan Sun has better visibility into total cu...
Hotel Internet Services Survey of Hoteliers and Guests Reveals Latest Hospitality Wi-Fi Trends and Expectations
Hotel Internet Services, Inc. | April 3, 2019
Newly unveiled research conducted on more than 670 guests and 200 hoteliers demonstrates how evolving online behaviors are placing greater demands on hotel Wi-Fi networks. Clearwater, Fla. — April 3, 2019 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has published a survey conducted on more than 670 guests and 200 hoteliers in order to demonstrate how advances in technology and increasing guest expectations have placed a higher strain on hotel Wi-Fi networks than ever before. Following a similar study published in 2015, the full report provides a de...
The Global Stage Awaits: SiteMinder Urges Brazil’s Hotels to Cater for Tourists as Arrivals Jump to 7 Million
SiteMinder | April 3, 2019
Dallas, USA – SiteMinder, the global hotel industry's leading guest acquisition platform, is urging Brazil's hotels to internationalize their offering amid findings that inbound arrivals to the country have risen five percent to seven million, to support the 228 million domestic trips taken in the last year. The findings are detailed in SiteMinder's latest report, State of the Nation 2019: How big is the opportunity for hotel bookings in Brazil?, launched today at WTM Latin America. SiteMinder's findings, based on data from Euromonitor International, are believed to be the result of the Brazilian Government's introduction of e-vis...
ALICE Accelerates Expansion Throughout Europe
ALICE | April 2, 2019
ALICE, the hospitality industry's leading operations technology, expands its reach in Europe with the placement and hiring of several hotel technology sales experts in key markets across the continent. ALICE has grown rapidly worldwide, including 250 hotels signed in Europe in the last 12 months alone. This team will accelerate ALICE's already swift expansion throughout Europe and provide market guidance and support for key European regions. Jessica Kramer, ALICE's VP of Enterprise, has been relocated to Stockholm to help roll out the company's European operations. Her responsibilities will include hiring in-market Sales Directors and C...
