Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
PERCIPIA | September 16, 2024
The Top 7 Pain Points in Hospitality Procurement and How to Overcome Them
Johannes Vocke | July 24, 2024
Technology
Luxury Hotels: What’s Their Digital IQ?
Meng-Mei Maggie Chen | March 21, 2019
By Meng-Mei Maggie Chen In response to existential threats posed by disruptors like Airbnb and Google, luxury hotels continue to grow digitally through reinforced loyalty programs, digital visibility and content production efforts and differentiating technologies on their online or on-property experiences. According to New York-based consulting firm Gartner L2, Four Seasons, Hilton, The Ritz-Carlton and Fairmont account for some of the smartest hospitality groups online. The firm released its annual report - The Hospitality Digital IQ Index - ranking the digital competency of 75 of the biggest hospitality players. We rounded-up three ke...
Guest Experience vs. Guest Engagement: Which Matters Most?
David Millili | March 21, 2019
By David Millili Imagine this: You begin planning a trip to New Mexico. You ask a friend who lives there where to stay in Santa Fe. The same day you notice on Facebook that another friend happens to be in Santa Fe right now and has tagged the beautiful hotel where she's staying. You have two recommendations now but do some research anyway to be sure you're getting the right place for the trip. You decide on the hotel your first friend suggested, but the photos don't tell you everything you need to know, and the booking engine is cumbersome. Just about that time the Facebook friend texts, saying she's wild about the hotel she tagged. In ...
ProfitSword Releases Report Analyzing the Latest Trends in Data Forecasting and Budgeting Technology
ProfitSword, LLC | March 21, 2019
Newly published document demonstrates how advances in innovation are allowing hoteliers to overcome the complexities of data management, while allowing for streamlined operations and real-time access to information Orlando, Fla. – March 21, 2019 –ProfitSword, hospitality's premier developer of business intelligence and data integration software, announces the release of a comprehensive report detailing the latest advances in data forecasting and budgeting tools and practices for the hospitality industry. Utilizing insight from the industry's leading experts, the report showcases how today's data management environment has e...
Omni Hotels and Resorts Partners With IDeaS to Transform Total Property Revenue Performance
IDeaS | March 21, 2019
Omni will implement revenue science to strategically enhance portfolio-wide profits encompassing more than 21,000 guest rooms and nearly two million square feet of event space Tweet This: @OmniHotels will roll out @IDeaS_RevOpt G3 RMS to make automated pricing decisions for over 21,000 guest rooms and @IDeaS_RevOpt Smart Space to optimize nearly 2 million sq. ft. of event space www.ideas.com/news #RevenueScience MINNEAPOLIS—March 21, 2019—Omni Hotels and Resorts will roll out both IDeaS G3 Revenue Management System (RMS) and IDeaS Smart Space, a cloud-based meetings and events strategy application, across its portfolio of 6...
Technology in the Hospitality Industry – Have We Gone Too Far?
Court Williams | March 20, 2019
The hospitality industry is changing, and is rapidly becoming super high-tech. While we can argue that this benefits guests—and it certainly benefits vendors—how much is it taking away from the guest's personal experience? Theoretically, it should improve the customer experience, particularly through the use of data collected by using the various technologies. Let's look at how guests actually feel, especially the Baby Boomers who look set to remain the most prolific travelers for the next two to three years, and see if the numbers support the theory that technology has improved the hospitality experience. Since the early da...
Accor Welcomes 21c Museum Hotels into MGallery Hotel Collection
21c Museum Hotels | March 20, 2019
Accor today announced that the Group has officially welcomed 21c Museum Hotels into the MGallery Hotel Collection, a global network of more than 100 storied boutique hotels located in 26 countries. The announcement marks the arrival of the MGallery brand into North America. Bearing both the MGallery and 21c brands, 21c Museum Hotels – MGallery represents a shared commitment to inspiring guests to delight in and fully discover the very best the world has to offer. 21c Museum Hotels – MGallery will maintain 21c's distinctive spirit and pioneering vision of combined contemporary art museum, boutique hotels and chef-driven resta...
5 Unique Experiences Hotels Can Use to Attract Guests
HEBS Digital | March 20, 2019
By: Kerryn Gower We've all been there. You finally wake up from the dreaming phase of the travel planning journey and pick on a destination to visit. Now the planning begins. We all have our go-to travel booking websites and apps, and they each present a lot of information, packages, and special offers convincing you to make a booking. Beyond just rate, hotel shoppers consider plenty of other factors, such as amenities, activities, and nearby restaurants. But these factors aren't always enough to capture the attention of a traveler long enough to secure a booking. Today's travelers expect more. They expect unique experiences every time ...
Olympia Hotel Management to Operate Point Lookout Resort & Conference Center in Northport, Maine
Olympia Hotel Management | March 20, 2019
New Owners & New Management Will Continue the Maine Coastal Legacy March 20, 2019. Northport, ME. Olympia Hotel Management announced today that they will assume management of Point Lookout Resort and Conference Center in Northport, Maine. The dramatic 387 acre conference center and resort property is set on mountainside terrain overlooking Penobscot Bay, in Maine's scenic Mid-Coast region. The new owner of Point Lookout is Deep Creek Grazing Association. David and Tami Hirschfeld, of Camden are the principals of Deep Creek Grazing Association. They are proud to take the helm of such a majestic property, one that offers guests, weddi...
Cloud5 Communications Installs HSIA Network for Marriott Fairfield Inn & Suites Rancho Cordova
Johnson Hospitality | March 20, 2019
New Internet Solution Enhances Guest Experience and Meets Brand Standards CHICAGO (March 20) – Cloud5 Communications, the leading communications technology and services provider for the hospitality industry, has recently completed the installation of high speed internet access (HSIA) at the Fairfield Inn & Suites by Marriott in Rancho Cordova. The advanced HSIA network ensures that the property continues to provide the highest level of connectivity for guest satisfaction and meets Marriott's latest Global Property Network Standards (GPNS) for Internet. Cloud5 is a top ranked Marriott Internet supplier. Serving the full-range o...
Maestro PMS’ Sophisticated Functionality, Commitment to Industry Service Demands Attract More Than 50 New Independent Hospitality Groups in 2018
Maestro PMS | March 20, 2019
Leading Edge System Development, Unparalleled Support, Flexible On-Premise or Cloud Deployment Options Make Maestro an Attractive Investment March 20, 2019 – Maestro PMS, the preferred hotel software solution for independent hotels, luxury resorts, conference centers, and multi-property groups announced that more than 50 independent full-service hotels and resorts joined the Maestro user family in 2018. The Maestro Property Management System, with its suite of 20+ modules on a single database, delivers flexible and scalable deployment options with identical full-featured web browser or windows solutions available in the cloud or ...
Cendyn Launches the All-New ePlanner Platform
Cendyn | March 20, 2019
Newly redesigned hotel sales & group operations tool delivers enhanced functionality via UX, branding & editor features BOCA RATON, FL, USA – March 18, 2019 – Cendyn is excited to announce the launch of the company's newly redesigned ePlanner group sales and operations tool for hotels. Cendyn's ePlanner is an online resource library for hoteliers that puts unlimited information at your client's fingertips. It saves hotel event planners time and frustration by addressing dozens of questions about planning an event at the venue, from banquet options and room maximums to security, parking and more, all on an easy-to-use...
4 Hotel Management Lessons You Can Learn From Paul Rusesabagina of Hotel Rwanda
Hotelogix | March 20, 2019
We all agree that managing a hotel in the time of crisis is no mean feat. And, if that crisis is of an extreme nature, your management skills are truly put to test. Like Paul Rusesabagina, the Manager of 'Hotel des Mille Collines' from the movie, Hotel Rwanda who provided shelter to over 1200 refugees in the capital city of Kigali and saved their lives during the 1994 Rwandan Genocide. Source - npr.org If you're wondering why we are talking about him now in 2019, here's why – As a hotelier, Paul maintained and displayed the highest level of integrity in the midst of a bloody civil war, took care of refugees as his 'guests' and us...
“We Love ALICE Because It’s a One-Stop Shop”
ALICE | March 19, 2019
ALICE has helped eliminate teething pains for the recently-opened EXchange Hotel Vancouver by introducing seamless internal communication for staff and a convenient application for guests. The newly-opened EXchange Hotel Vancouver has chosen ALICE to optimize hotel operations and enhance the guest experience in Vancouver's first LEED Platinum Heritage Conversion. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Housed in the original Vancouver Stock Exchange, EXchange Hotel prides itself on being both green and te...
Coast Canmore Hotel & Conference Centre Upgrades With OpenKey
OpenKey | March 19, 2019
DALLAS, TEXAS (March 20th, 2019) – Nestled in the heart of the spectacular Canadian Rockies, guests of the Coast Canmore Hotel & Conference Centre can now enjoy the latest in guestroom access through a partnership between Coast Hotels and OpenKey. OpenKey is the industry standard for universal mobile key in hotels. The hotel located in Canmore Alberta is just minutes from the resort town of Banff and one hour west of Calgary. Every room in the hotel is designed with guest comfort and convenience in mind, including individual climate control, flat screen TVs, triple sheeting and complimentary in-room Wi-Fi that comes standard a...
Why You Are a Difficult Hospitality Employee
Don Kermath | March 19, 2019
By Don Kermath It's true, you are someone's difficult person. As hospitality workers we find some guests to be exceptionally difficult. However, guests are the reason we exist. Guests deserve the best possible service, but so do your fellow employees. They are your customers as well – your internal customers. if your guests deserve the very best service and they are your customer, don't your colleagues deserve your very best service too? A new study by ALICE (a hotel operations platform), shows 62% of guests say that rude staff made their stay frustrating. Any employee who is rude to guests is also likely to be rude to employees. ...
Hospitality Management Corporation Selected to Manage Hampton Inn® in Snyder, Texas
Hospitality Management Corporation (HMC) | March 19, 2019
Dallas, TX – Leo Spriggs, President and CEO of Hospitality Management Corporation (HMC), is pleased to announce the addition of this 80-room Hampton Inn® in Snyder, Texas, to their portfolio of managed hotels. HMC continues its ongoing business expansion which is made up of full service, conference center, select service and limited service hotels. HMC is one of the country's largest third-party privately held hotel management companies, ranked in the top 40 of all third party and owner operated hotel management corporations. The Hampton Inn® Snyder is located in the heart of oil and gas country and midway between Lubbock ...
INTELITY Partners With The Howard Hughes Corporation® on New Voice Technology Program
INTELITY | March 19, 2019
The company celebrates successful use of innovative voice request skill in property's pilot program Los Angeles, CA (March 19, 2019) – INTELITY™, the provider of the travel industry's broadest enterprise guest engagement and staff management platform, announced today that its voice solution has been successfully utilized during a voice technology pilot program conducted by The Howard Hughes Corporation®. Using INTELITY's in-room tablets and unique, customizable voice request skill, the pilot program tested the ability to request services, place orders, and request information about the local area, weather, events, an...
The Wagner at the Battery Boosts Online Guest Review Scores and Streamlines Panic Button Implementation With Wi-Fi by Hotel Internet Services
Hotel Internet Services, Inc. | March 19, 2019
5-Star Manhattan property leverages HIS expertise to provide guests with seamless internet connection and ensure staff safety with property-wide panic button signal coverage New York — March 19, 2019 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions, has announced the successful implementation of advanced Wi-Fi services at The Wagner at the Battery, one of Manhattan's most luxurious and widely recognized hotels. Recognizing a need to upgrade its network infrastructure in order to cater to the latest device and service needs, hotel leadership selected HIS due to its expertise in cust...
iVvy Venue Technology Achieves Oracle Validated Integration With Oracle Hospitality OPERA PMS
iVvy Venues | March 18, 2019
Next generation sales and catering solution iVvy now offers Oracle Validated Integration of contacts, blocks and room reservations plus, syncs ARI from OPERA PMS back to the iVvy dashboard. Australia (March 18, 2018) – Award-winning event and hospitality technology provider iVvy Inc. continues to expand its suite of software integrations, announcing today its latest collaboration with OPERA, Oracle Hospitality's premier property management system (PMS). As an Oracle PartnerNetwork (OPN) Gold level member, iVvy is delivering rich features and functionality to hotels to simplify and enhance end-to-end groups management. To achieve ...
New Castle Hotels & Resorts Installs Aptech’s PVNG Enterprise Accounting System for 21 Properties
Aptech Computer Systems, Inc. | March 18, 2019
Aptech is The Industry Standard for Hospitality Financial Systems PITTSBURGH, March 18, 2019 – Aptech Computer Systems announced New Castle Hotels & Resorts upgraded its back office system to PVNG Enterprise Financial Accounting to centralize processes for 21 properties. New Castle Hotels & Resorts (NCH) is a prominent operator of Marriott, Hilton, Choice and independent properties. Aptech Computer Systems is the leading provider of business intelligence, budgeting and forecasting, and enterprise hotel accounting software systems in the hospitality industry. Click here for more on Aptech's products and services. "NCH used...
dormakaba Simplifies Upgrade Process for Magstripe Users Moving to RFID/Mobile Access Electronic Locks
dormakaba | March 18, 2019
Migration Path to dormakaba RFID Lock Systems Includes Advanced Ambiance Access Management Software MONTREAL, QC, CANADA – March 18, 2019 – dormakaba, provider of the Saflok™ and Ilco™ brands of electronic locks, announced a simplified migration path for its magstripe users to upgrade to its Saflok and Ilco mobile-enabled RFID electronic door locks and Ambiance Management Software. dormakaba is a total solution provider for the hospitality industry and one of the top three companies in the global market for access and security solutions. "Innovation is at the heart of our company. Providing smart and secure acce...
Top 5 Weird Superstitions Hotels Have to Deal With
Hotelogix | March 18, 2019
Whether they arise from a fear of the unknown or just from a misunderstanding of cause-consequence, superstitions are a part of every culture, the world over. While some superstitions are extreme and, perhaps, specific to certain regions of the world, some others are harmless and more widely practiced. It is safe to assume that people are more likely to associate an event that they cannot explain, to a superstitious cause when it is negative, than when it is positive. These are beliefs that people are heavily invested in, for which they would walk that extra mile. The trouble arises when hotel businesses have to tiptoe their way around ...
How to Organize Your Website Content Like Marie Kondo
HEBS Digital | March 15, 2019
By Nick Papa, Senior Copywriter When Marie Kondo first published "The Life-Changing Magic of Tidying Up" in 2011, best practices for website content were almost entirely different. Eight years ago, applying Kondo's KonMari method to organizing your website would have been unheard of. Back then, landing pages were the name of the game — the more you could create, the better. But as the decade progressed, Google changed the rules. While it was common to have several landing pages targeting variations of the same keyword (e.g., separate landing pages for "hotel near Brooklyn Bridge" and "hotel in lower Manhattan"), Google began to fa...
Humans and AI: How to Improve Guest Services in a New Collaborative Way
Raj Singh | March 14, 2019
By Raj Singh It's commonly known that assembly line workers often experience burnout from the repetitive, mind-numbing nature of their jobs. In their instance, though, there's not much they can do on the job to battle their burnout and job dissatisfaction that still allows them to retain their jobs. It's a take-it-or-leave-it situation. The parallel in hospitality guest services - the frontline employee who fields repetitive, oftentimes mundane guest requests all day. Fortunately, there's an emerging alternative: a new breed of collaborative solution where humans and artificial intelligence (AI) work together. This hybri...
