Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
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Technology
Driving Change in Hospitality – 2019 Master Innholders Conference Roundup / Holden Madison
Holden Madison | March 14, 2019
Danny Pecorelli, the Chairman of the Master Innholders organization, opened its' annual conference held in London earlier this year with one goal in mind: lay the foundation to discuss the present and future of the hospitality industry and inspire over 400 luminaries and hotel operators from around the world to drive change in their business. Aptly titled Now is the time to… the conference tackled hot topics for hospitality professionals, such as Brexit, employee engagement and recruitment, and IT security measures. We rounded up key insights from top industry professionals present at the conference. The importance of self-re...
Runtriz Pay Brings Caesars’ Guests Fast, Secure and Simple Payment So They Can Stay in the Game
Caesars Entertainment | March 14, 2019
Los Angeles, CA (March 14, 2019) – Continuing to distance themselves from the competition, Caesars Entertainment (NASDAQ: CZR) properties in Las Vegas have expanded their partnership with Runtriz™ to launch Runtriz Pay, an innovative new payment service for guests. The use of credit card payment via Runtriz Pay is designed to optimize F&B revenue, efficiency, and guest experience. Runtriz, the hospitality industry's leading developer of mobile solutions, powers the hotel experience in the Caesars Rewards App, which offers an array of services both pre-arrival and during the guest's stay in Las Vegas. With Runtriz Pay, gu...
Without a How-To Book for AV Services, Who is Training Hotel Staff on Sales, Set Up and Preventive Maintenance?
Eric Bracht | March 14, 2019
Providing outstanding technology services only starts with the equipment — it's people who make the meetings experience memorable; AVaStar provides courses and quick tips on basic AV and troubleshooting in a format that is easy for non-technical staff to understand and follow By Eric Bracht You've recently opened your hotel or refurbished some of your spaces and took all the necessary steps to ensure that the AV systems were installed properly and working efficiently. This is great news, but . . . who at the hotel will manage all this equipment? There are projectors, screens, flat panel displays, indoor/outdoor speakers, digital s...
Convention Centers Worldwide Implement the InvoTech Uniform System to Improve Operational Efficiencies
InvoTech Systems, Inc. | March 13, 2019
The InvoTech RFID Uniform System is used at Melbourne Convention and Exhibition Centre (MCEC) for Complete Uniform Control and Accountability LOS ANGELES, CA – March 13, 2019 -- InvoTech Systems is the leading provider of advanced Linen Management, Laundry and Uniform Systems that integrate the latest RFID technology to increase profitability for hotels, resorts, casino operators, sports arenas, convention centers and theme parks. The InvoTech System installed at the Melbourne Convention and Exhibition Centre (MCEC), Australia manages the uniform inventory for 700 employees and has been part of InvoTech's extensive worldwide clien...
Highly Anticipated TWA Hotel at JFK Airport Selects Sabre to Power Its Distribution Strategy in Multi-Year Agreement
Sabre Corporation | March 13, 2019
SOUTHLAKE, TEXAS – Mar 13, 2019 – Sabre Corporation (NASDAQ: SABR), the leading technology provider to the global travel industry, today announced a multi-year agreement with the TWA Hotel, the only on-airport hotel at JFK Airport, opening on May 15, 2019. The brand new, first-class hotel in the restored landmark 1962 former TWA terminal designed by Eero Saarinen will pay homage to the golden age of travel with midcentury modern-inspired guestrooms, eight restaurants, six bars, high-end retail outlets, 50,000 square feet of event space, a 10,000-square-foot fitness center, a rooftop pool and an observation deck. Since the 51...
INTELITY to Attend April’s HITEC Europe Conference in Mallorca, Spain
INTELITY | March 13, 2019
The company will demonstrate its hospitality technology platform as it looks to expand European footprint Los Angeles, California (March 13, 2019) – INTELITY™, the provider of the broadest enterprise guest engagement and staff management platform for hospitality, will be attending HITEC Europe which will take place in Mallorca, Spain this April 10-11. HITEC Europe is part of the world's largest hospitality technology conference brand, which brings leaders and professionals together to cover the latest trends specific to the industry. "We are actively pursuing continued growth in Europe and our presence at HITEC provides con...
Nau Royal Boutique Hotel From Brazil Sees a 30% Boost in Revenue With Hotelogix
Hotelogix | March 13, 2019
Hotelogix, a leader in cloud-based Property Management Systems has helped Nau Royal Boutique Hotel and Spa in Brazil witness a 30% increase in its revenue. This substantial growth in its revenue is a result of a 20% rise in both OTA and direct bookings. Located in São Sebastião, the Southeast coast of Brazil, Nau Royal Hotel and Spa is nestled in the sands of Camburi Beach. With offerings like a luxurious oceanfront, a petit-spa by L'Occitane and tastefully decorated rooms, this boutique property is one of the most sought-after destinations and is known for delivering impeccable hospitality to its guests. It has also earne...
The Luxus Hotel, Canada Sees a 10% Revenue Growth & 20% More OTA Bookings With Hotelogix
Hotelogix | March 13, 2019
Hotelogix, a leader in cloud-based Property Management Systems has announced that the adoption and efficient use of its PMS have helped The Luxus Boutique Hotel in Canada to witness a 10% increase in its revenue. Located in St. John's, Canada, The Luxus Boutique Hotel is the perfect destination for travelers looking to experience luxurious hospitality. With plush interiors, well-appointed rooms, highly recommended lounge, and top-class guest services, the boutique property has garnered good reviews and ratings on all major travel and hotel booking portals. The management at the property adopted Hotelogix PMS in 2017. Since then, they ha...
ALICE Helps the Luxury Chablé Resort Take Communication and Staff Operations to the Next Level
ALICE | March 12, 2019
ALICE provides Chablé Resort & Spa with an operations system to record and track internal guest requests for effective and efficient communication. The Leading Hotel of the World Chablé Resort has selected ALICE's full suite of staff communication and task management tools, as well as white-labeled app for their guests, to improve staff communication, enhance operations, and better engage guests across its 40 luxury villas located in the Mayan jungle. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest reques...
CoralTree Hospitality Assumes Management of the Iconic Town and Country San Diego
CoralTree Hospitality | March 12, 2019
SAN DIEGO—March 12, 2019--Town and Country San Diego has joined the CoralTree Hospitality Group management portfolio of distinctive lifestyle and resort hotels. The 675-room property is located at 500 Hotel Circle North in the heart of Mission Valley near many of San Diego's top attractions and minutes from Downtown with its array of restaurants and entertainment. "Town and Country is a landmark property with a rich history and superior location in San Diego. The hotel is currently undergoing a transformative renovation to update and expand the property's amenities. CoralTree brings an accomplished team to deliver a customized app...
Metasearch, Managed
Vertical Booking | March 12, 2019
By Mark Lewis-Brown, CEO & President at Vertical Booking USA Travelers love the metasearch channels; they pull all of the available prices from the different online sites into a single list of search results, easily sorted and easily booked. They spend less time searching and are more likely to find the best possible rate for their stay. What's not to love?! While I know hotels appreciate the bookings that they can get through the metasearch sites, the channel can create lots of headaches for a hotel's staff, especially those on the reservations team. Even still, metasearch is a very important channel for all hotels – no matte...
The Rise of AI in the Construction Industry
Matt Man | March 12, 2019
Matt Man Today, it seems as though everything is under construction. It is almost rare to walk outside without seeing a sleek looking building or a bridge being built. Although these projects are being constructed to meet the newest and latest criteria and aesthetics, the crews building them are not necessarily taking advantage of the latest available technology. The fact is, companies are losing millions of dollars in productivity due to the fact that most tools used on a job site are outdated. It is time for the construction industry to make some updates of its own. Not a moment too soon, Artificial Intelligence (AI) is emerging on j...
BENCHMARK® Names Bethany Hopp Controller for The Nautical Beachfront Resort
March 12, 2019
The Woodlands (Houston), Texas, March 2019 … BENCHMARK®, a global hospitality company, has named Bethany Hopp controller for The Nautical Beachfront Resort, a Benchmark Resorts & Hotels property located in Lake Havasu City, Arizona. Frank Casarez, Benchmark's general manager for the resort, made the announcement. "It is a pleasure to welcome Bethany to our resort," said Mr. Casarez. "She brings vast experience and financial acumen to her new position with us, as well as a keen understanding of our resort destination. She is a wonderful addition to our executive team." Bethany Hopp brings more than two decades of experienc...
Hospitality Technology Leaders Recognized for 2018 Achievements
IDeaS | March 12, 2019
IDeaS Global Partner Ecosystem Awards given to key contributors for excellence in innovation, leadership and focus Tweet This: @IDeaS_RevOpt announces 2018 Global Partner Ecosystem Award recipients at 2019 ITB Berlin partner celebration www.ideas.com/news MINNEAPOLIS—March 12, 2019—IDeaS Revenue Solutions and its global ecosystem of partners strive to deliver better revenue management solutions to hotels all over the world. During ITB Berlin on March 7, 2019, partner representatives were recognized and awarded by their IDeaS peers for their exemplary levels in four categories: Innovation, Client Focus, Results Focus and Hig...
How Can Your Independent Hotel Compete With Group Hotels?
Hotelogix | March 12, 2019
Staying competitive is key to success. In the hotel industry, small independent hotels always have to compete with bigger brands or chain properties to attract guests, sell more rooms and to earn more revenues. The question here is that with their limited budget and reach, how can independent hotels beat their bigger rivals? What's in your favour? Given their limited number of rooms and offerings and not bound by any legacy or brand guidelines, independent hotels have the liberty to get creative when it comes to attract and serve more guests. They have the freedom of flexibility to make on-the-spot changes in their policies to offer per...
How to Get Your Resort & Travel Brochure PDFs to Google’s Position Zero by Lodging Interactive
Lodging Interactive | March 11, 2019
Plenty of hotels, resorts, and other businesses in the hospitality industry have brochures and guides for guests conveniently packaged into one hyper-valuable PDF. They list everything from resort amenities and pricing to events happening at the hotel to what to do in the area, and so much more. Now, there's a chance to have those PDFs featured prominently on Google in a way that can help you increase brand awareness and connect with new guests. Google has just announced that they'll be pulling content from online PDFs to use in their featured snippets section of position zero. This presents an enormous opportunity for hotels and resort...
How to Maximize Your Hotel Renovation Investment with Online Marketing
Cicero's Development Corporation | March 11, 2019
PLAINFIELD, IL, MARCH 11, 2019 -- After the dust settles, and the hotel renovation is complete, it is important to channel the excitement so new guests give your hotel a second look, and current customers have a fresh excuse to book a return visit. Cicero's Development Corp, one of the country's leading renovation contractors for the hospitality industry, recognizes a hotel renovation presents a terrific marketing opportunity. Located outside Chicago, the company has performed hundreds of hotel renovations across the country since 1970 for both large and small properties. To help hotel owners shout their good news from the top o...
Back to Basics: Search Engine Marketing
HEBS Digital | March 11, 2019
Search engine marketing (SEM), or buying traffic through paid search listings, is a relatively easy way to drive qualified traffic and more direct bookings to your hotel website. It is used to improve the visibility of your website in search engine results pages (SERPs). SEM is a key advertising initiative, so we're diving into the basics of everything you need to know. What is it? Search engine marketing (SEM) is the process of increasing your website's visibility on search engine results pages. SEM refers specifically to the paid promotion of your website via pay per click (PPC) listings. Appearing above organic content, the goal of S...
Waterford Hotel Group Merges With Waterton Adding Eight Hotels to Management Portfolio
March 10, 2019
March 11-- Mar. 11--WATERFORD -- Waterford Hotel Group, the hotel-management company with corporate offices here, has merged with Waterton, a Chicago-based real estate investor and operator, adding eight hotels to a portfolio that now includes 41 properties in nine states. "This is the biggest we've been at any one time," Len Wolman, Waterford's chairman and chief executive officer, said Thursday in a phone interview. Waterford manages the Hyatt Place Mohegan Sun and the Microtel Inn & Suites, both on Norwich-New London Turnpike in Uncasville, as well as the Connecticut Convention Center in Hartford. An approved op...
The Marketing Tool Every Hotel Should Use: Google Hotel Ads
March 9, 2019
What is your biggest headache as a hotel marketer? A likely answer is: battling against OTAs on Google's search result pages. But what if there was a cost-effective and powerful tool that allows your hotel to successfully compete with the likes of Booking.com and Expedia? Google Hotel Ads is your answer. Be Where Your Customers Are When travellers search for your hotel on Google, they are shown information about your business in a box to the right of their search results. This box - called the knowledge panel - will display room rates linked to OTAs and metasearch engines. Do you want your hotel listed too? The good news is that you can...
Silicon Valley Supply Growth Rates Increasing in Step with Demand Growth
Lana Yoshi | March 7, 2019
By Lana Yoshii There are 80 proposed hotels and 5 expansions totaling roughly 12,000 rooms planned for development in the greater Silicon Valley area. Worse case, with 31,000 hotel rooms today, there could conceivably be a 39% increase in supply. Is it time to hit the panic button? Since 2000, the two largest surges of new supply occurred in 2003 (4.6% growth) and 2015 (4.8% growth). However, from 2004 to 2014, Silicon Valley's new hotel rooms supply was very mild – maxing out at a 2.3% annual growth in 2014, and averaging at a compound annual growth rate of 0.5%. In recent history, annual new supply exceeded 1,000 new rooms in 20...
What the Nudge (Marketing)?!?
Sherif Mamdouh | March 7, 2019
by Sherif Mamdouh Influence without constraint, and to do good. This is the ethos of Nudge theory. This "helping hand" theory claims to be able to rely on human irrationality to reach a desired outcome. Stemming from behavioral psychology and microeconomics, this new paradigm advocates "libertarian paternalism" where a dose of manipulation is admitted but used only in the most benevolent endeavors - not without reminding us that any form of communication can be perceived as manipulation. In 2008, Richard Thaler, one of the fathers of behavioral economics, co-wrote Nudge: Improving Decisions About Health, Wealth, and ...
Hotel Owners Have All the Juice
Alan Young | March 7, 2019
by Alan Young Who really has the buying power when it comes to hotel technology purchases? As any good salesperson knows, selling a product (or service) is as much about describing the features and benefits of product itself, as it is being able to effectively sell to the potential buyer. It's a dance, one in which an in-depth understanding of the buyer's unique expectations and values will (more often than not) be the key to making that sale. And of course, the key to appealing to buyers directly begins with understanding who holds the buying power. When it comes to the hospitality industry and the purchase of hotel technology,...
Coast Hotels to Manage Blackcomb Lodge in Whistler, British Columbia
Coast Hotels | March 6, 2019
Vancouver, B.C. – March 7, 2019 – Coast Hotels announced today that it has entered into a management agreement effective April 1 to manage the Blackcomb Lodge in Whistler, B.C. overseeing operations, accounting, sales and marketing on behalf of the hotel's strata unit owners. The 71‐room Blackcomb Lodge, which opened its doors to guests in 1982, was Whistler Village's first hotel. Centrally located in the heart of Whistler Village, Blackcomb Lodge is a quick six-minute walk to the Blackcomb Excalibur Gondola and Whistler Village Gondola offering easy ski and downhill mountain bike access. The hotel is just steps away from ...
