Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
PERCIPIA | September 16, 2024
The Top 7 Pain Points in Hospitality Procurement and How to Overcome Them
Johannes Vocke | July 24, 2024
Technology
Want More Direct Bookings? Give the Best Answers
Tambourine | March 6, 2019
Driving direct bookings on your hotel's website isn't just about using tactics like social advertising, PPC campaigns and SEO to ensure a steady flow of visitors to your homepage. It's equally important to ensure that once those viewers arrive, your site is anticipating and answering the questions potential customers have, which in turn moves them along through the booking funnel. According to research by the Nielsen Norman Group, you have about 10 seconds to convince a visitor to stay on your site and potentially make a purchase, before they bail and look elsewhere. That's true for customers looking to buy a hotel stay or a new pair of...
Hotel Internet Services Releases In-depth Analysis on Hotel Guest Wi-Fi and IoT Expectations in 2019 and Beyond
Hotel Internet Services, Inc. | March 6, 2019
New white paper leverages feedback from more than 670 guests and 200 hoteliers to demonstrate what is expected from today's Wi-Fi and internet-based services Clearwater, Fla. — March 6, 2018 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions, has announced the release of a comprehensive new white paper examining how advances in consumer technology have impacted and heightened guest expectations of hotel Wi-Fi and related services. Utilizing feedback from a recent survey conducted with more than 670 guests and 200 hoteliers across the United States, the white paper demonstrates how the...
Eight Technology Trends to Watch Out for in the Travel and Tourism Industry in 2019
Kacey Bradley | March 6, 2019
In the digital age, travel and tourism have taken on new traits. Technology has given the industry new ways to communicate with customers, smoother internal operations and more possibilities for growth. As these innovations have come on the scene, the needs of guests have also evolved. While 2019 unfolds, you can look out for several technology shifts that coincide with your hotel, resort or tourist destination. Check out these eight technology trends affecting travel and tourism to stay informed. Range of WiFi Spreads While WiFi in hotels became an essential, ample internet connectivity on flights lagged. Now that in-flight WiFi has ...
Different Travelers Want Different Things - So How Do You Know What Hotel Technology You Need?
David Millili | March 5, 2019
By David Millili, CEO of Runtriz Many retail brands embrace generational marketing these days, breaking down their demographics and online/social media campaigns by what they know about baby boomers, Gen X, millennials, and the up-and-coming Gen Z generation, those born in the mid-1990s. But for experiential products, like hotels, the concept must be stretched to include the consumer journey. The whole experience and the way it is received (or not) varies based on the age of the traveler, so much so that flags such as Marriott have launched entire brands around catering to millennials. Read an article by a baby boomer who has stayed in ...
How Luxury Hospitality Brand AKA Standardizes Operations Across 10 of Their Properties
ALICE | March 5, 2019
Luxury hospitality brand AKA has partnered with ALICE to standardize operations across ten of its properties. ALICE is the hospitality industry's leading operations technology, connecting every staff department through one platform for all communication and guest requests. Over two thousand hotels and luxury residences around the world have chosen ALICE to streamline operations and communication with a single platform. AKA balances the space and comfort of a fully-appointed luxury condominium with the style and hospitality of an intimate hotel. Designed for weekly and monthly stays in some of the most desirable destinations across the g...
A New Look at the Direct-Booking Game for Hotel Chains
Jochen Ehrhardt | March 5, 2019
by Jochen Ehrhardt In recent years, hotels have been waging a war on Online Travel Agencies such as Booking.com, Expedia, Ctrip, and Agoda in order to win back their customers by offering a wide range of perks, including discounts, in exchange for booking directly with the hotel. "Book direct" has become the new mantra. As hoteliers found out quickly, luring back consumers is not as easy as they had hoped. The larger OTAs have at least two very powerful arguments in their favor: Users can choose between hundreds of thousands of hotels in a consistent and easy-to-navigate environment. Hotels and hotel groups could not do anything about t...
“Maestro PMS Analytics BI Tool Gives Us the Ability to Target the Right Market with the Right Product at the Right Time”
Maestro PMS | March 5, 2019
Easy to Use Dashboards Show Room Nights, Revenues, ADR, RevPAR, Pace of Pick-up and Other Data Drivers for Simplified Forecast and Marketing Planning March 5, 2019 – Maestro PMS, the preferred cloud and on-premise hotel software solution suite for independent hotels, luxury resorts, conference centers, and multi-property groups strengthened its Maestro Analytics and Business Intelligence (BI) module with the addition of a combined Revenue and Marketing Analytics View. The new Analytics view enables hoteliers to monitor current on the books (OTB) reservations and revenues updated with real-time occupancy gains and losses. The syste...
IDeaS Director and Hospitality Leader Audrey Murante Joins HEDNA Board of Directors
IDeaS | March 5, 2019
Murante draws upon 30 years of hotel experience to help organization improve the future of hotel distribution MINNEAPOLIS—March 5, 2019—Audrey Murante, director of global alliances & initiatives for IDeaS Revenue Solutions, has been named to the Hotel Electronic Distribution Network Association (HEDNA) 2019/2020 board of directors. She will serve as the board's liaison for its data analytics working group. Bringing over 30 years of hotel experience and expertise to HEDNA – Murante currently oversees the growth of IDeaS' many successful partner programs. Before IDeaS, she worked for the Radisson Hotel Group where ...
Hotelogix and POSist Announce Integration to Serve Enterprise-Grade Hotels Globally
Hotelogix | March 5, 2019
Hotelogix, a leader in cloud-based Property Management Systems has announced the integration of its PMS with POSist, a point of sale solution provider. This partnership aims to help hoteliers with in-house restaurant management through automation, and by offering them granular insights about their FnB business through real-time reporting and detailed analytics. POSist is a leading cloud-based restaurant technology platform that provides an end-to-end solution for all types of restaurants and food outlets. The company currently serves multiple hotel brands, including chain hotels and 6000 restaurants in 6 countries across the globe. Comm...
Hotelogix Launches Unified Marketplace Platform for Hotels with 75+ Integrations
Hotelogix | March 5, 2019
Hotelogix, a leading cloud-based Hotel Property Management System provider has announced the launch of 'Hotelogix Marketplace'. This unified marketplace will serve as a one-stop shop for Hotelogix users to choose the right technology solutions for efficient hotel management. "The Marketplace will empower hoteliers of every size, with the choice of right technology solutions that integrate with Hotelogix," says Aditya Sanghi, Co-founder & CEO of Hotelogix. Hotelogix Marketplace lists 75+ integrations across hospitality technology categories, including Channel Manager, Reputation Management Systems, Booking Engine, Revenue Management ...
Duetto Reaches 150,000 Rooms Milestone in Europe
Duetto | March 4, 2019
San Francisco, 4 March, 2019 — Duetto, hospitality's only Revenue Strategy Platform, continues to grow its presence in Europe, Middle East and Africa (EMEA), welcoming 10 new hotel companies in 2018. The San Francisco based hospitality tech firm now services more than 50 hotel companies across EMEA, representing more than 870 properties and nearly 150,000 hotel rooms. In 2018, Duetto welcomed some of Europe's leading hotel brands to the family, including the eponymous Sacher Hotels in Austria. Founded in 1876, Hotel Sacher Wien is Vienna's only family-run luxury hotel with 150 rooms and suites. The 110-room Hotel Sacher Salzburg i...
INTELITY to Attend the 2019 National Indian Gaming Association Tradeshow & Convention
Intelity | March 4, 2019
The hospitality technology company looks to increase its presence in tribal casino resorts Los Angeles, California (March 04, 2018) – INTELITY™, the provider of the travel industry's first and broadest enterprise guest engagement and staff management platform, will attend April's National Indian Gaming Association (NIGA) Tradeshow & Convention in San Diego, CA. NIGA is the longest-running gaming tradeshow in history and the country's largest gathering of tribal leaders and casino executives, with 184 nations convening. "The modern traveler wants to experience the same seamless connectivity across a casino resort tha...
Adventure Tourism: Catering to the Thrill-Seeker Traveler
EHL's Hospitality Insights | March 1, 2019
March 1, 2019 - Through the ages, mankind has been pushing the limits of exploration: we have conquered lands, we have discovered the wonders of our planet and, pushed by our relentless thirst for knowledge, we have greatly expanded our awareness of the world we live in. Today's travelers are no different: driven by an increasing need to find meaning and purpose in their busy lives, they leave their comfort zone to venture into some of the most remote – and sometimes hostile - places in the world or venture into epic journeys. Dubbed "adventure tourism", this trend accounts for one of the fastest growing categories in the travel i...
PwC Manhattan Lodging Index – Q4 2018
PwC US | March 1, 2019
Revenue per available room ("RevPAR") reached the highest fourth quarter average since 2006, as growth in average daily room rate ("ADR") rebounded at Manhattan hotels. During the quarter, lodging supply, which continued to outpace growth in demand, resulted in declines in occupancy. With strong commercial traveler demand during the first half of the quarter, coupled with price-elastic holiday tourism in the latter half, Manhattan room rates finished the quarter at an average of $328 per night. ...
Building Better Customer Satisfaction in a World of Technology
Chris K. Anderson | February 28, 2019
by Elizabeth Martyn and Christopher Anderson As the hospitality and service industry makes greater use of computer applications and virtual technology, personal contact with employees becomes increasingly important for customer satisfaction. In a recent report from the Cornell Center for Hospitality Research (CHR), we explore how those customer contact employees can be trained in the "how" of service, especially when employees are involved in service recovery. We are specifically looking at training in the key skills of employee engagement, communication, and attitude, because they have a strong effect on customers' evaluation of servic...
There Is No How-To Book for AV Services, But There Is AVaStar
Eric Bracht | February 28, 2019
Your hotel's AV Operations Manual isn't missing – it doesn't exist. A new 'AV as a Service' platform makes managing all AV technology — built-in, portable, background music, digital signage and even outside service vendors — a breeze By Eric Bracht You're getting ready to open your hotel (or are just taking over at a property) and see that there are installed AV systems in your event spaces; there are projectors and screens and flat panel displays in various rooms and public areas. There are different sizes and types of speakers installed throughout the property, indoors and outside. There are control panels and conne...
IDeaS Revenue Solutions Reports Unprecedented Momentum in EMEA Markets
IDeaS | February 28, 2019
Following a year of significant regional wins, IDeaS projects exponential growth to continue in 2019 Tweet This: @IDeaS_RevOpt has taken Europe by storm as the preferred provider of automated revenue-optimization technology for hotels and car parks. www.ideas.com/news #RevenueScience LONDON—Feb. 28, 2019—IDeaS Revenue Solutions, the world's leading provider of automated revenue management software and services, reported record-breaking client wins across the EMEA region in 2018. With additional new hotel and car park clients in the pipeline, IDeaS expects 2019 to be another significant year, further bolstering IDeaS' indust...
What Hotels Can Learn About the Guest Experience From Starbucks
Larry Mogelonsky | February 27, 2019
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Starbucks has thousands of outlets. Nowadays if you find yourself in nearly a major city center anywhere in the world, you're never more than a few blocks away from your next americano. The long-term and strategic vision for Starbucks may surprise you, though. It's not just about coffee and compelling you to consume every ounce of caffeine exclusively from them; it's about the culture. There have been several books written about the brand and their business approach. True, there are issues and growing pains, as there are for any corporation of this size and stature. Let's set those ...
Weaving Your Way Through Vendor Madness: What Should the Perfect Hotel Tech Partner Look Like?
David Millili | February 27, 2019
By David Millili, CEO of Runtriz There's some truth to the increasingly ubiquitous saying that all companies are technology companies now. Certainly some more than others, but I'd say hotels have officially waded into—or, perhaps, been shoved in—to tech waters so deep that it's an apt notion worth considering every time a new technology vendor is up for consideration. Look at the numbers. Hotel technology budgets have been on the rise for many years, and 2019 is no different. While 38% are satisfied with where the technology budget currently stands (or have no choice but to keep it, as is, which is more likely the case), 54%...
Cloud5 HDX Advances to HTNG TechOvation Award Semi-Finals Led by CEO Mark Holzberg
Cloud5 Communications | February 27, 2019
CHICAGO (February 27, 2019) -- Cloud5 Communications has been named a semifinalist in the HTNG TechOvation Award competition which recognizes technology innovation in the hospitality industry. After two weeks of voting, Cloud5's Hospitality Dashboard Experience (HDX) is among the ten entries chosen to move forward to the next round of the 2019 HTNG TechOvation Award. Contestants submitted 90-second videos to showcase their innovative solution that is new to the hospitality market. Three of the semi-finalists advanced from the videos that received the most YouTube "likes" from the public. The other seven semifinalists were dete...
INTELITY Named ‘Official Mobile and In-Room Technology Provider’ by Forbes Travel Guide for Third Year
INTELITY | February 26, 2019
The company's innovative mobile and in-room solutions are considered best-in-class Los Angeles, California (February 26, 2019) – INTELITY™, the provider of the travel industry's first and broadest enterprise guest engagement and staff management platform, has been awarded Forbes Travel Guide Brand Official status for the third year running. Named the luxury hospitality industry's Official Mobile and In-Room Technology Provider by Forbes Travel Guide in 2017, 2018, and again in 2019, INTELITY is recognized as the best-in-class provider of mobile and in-room tech. "When choosing Brand Officials, Forbes Travel Guide looks ...
Hyphen Joins Beekeeper Marketplace to Provide Advanced Survey Analytics
Hyphen | February 26, 2019
Hyphen enables executives, HR and hotel admins to create robust surveys with more question types, then target and analyze feedback based on profile field data from Beekeeper; Webinar introducing integration planned for March 26 Los Angeles, Feb. 26, 2019 — Because surveys are proving to be an essential component of employee engagement, Beekeeper has added Hyphen – a cutting-edge feedback solution for conducting employee surveys – to its off-the-shelf integration suite. With Hyphen, hoteliers and human resources teams can capture employee feedback and use the responses to analyze satisfaction and performance trends or ...
Forbes Travel Guide Chooses ALICE as Their Official Staff Operations Technology for 2019
ALICE | February 26, 2019
The hotel operations startup has held this distinction since Forbes Travel Guide began their endorsement program in 2017 ALICE, the hospitality industry's leading operations platform, has been chosen by Forbes Travel Guide (FTG) as their Brand Official Staff Operations Technology for 2019. ALICE has held this distinction since FTG created their Brand Official program in 2017. This recognition is, once again, confirmation of the platform's ability to meet and promote the highest standards of hospitality at some of the world's most excellent hotels. The FTG Brand Official program is designed to point the world's best hoteliers towards pro...
Hotelogix to Participate in ITB Berlin 2019
Hotelogix | February 26, 2019
Hotelogix, a leading cloud-based Hotel Property Management System provider has announced its participation in ITB Berlin, 2019 from 6th to 10th March. The company aims to leverage this global trade platform to showcase its all-in-one and comprehensive PMS for both group and independent hotels at Stand 164, Hall 6.1. Held annually, ITB Berlin is the biggest international travel trade show in the world. Every year, it draws thousands of professionals from accommodation providers to hospitality technology vendors from around the globe. In 2018, a total of 10,000 companies and organisations from 186 countries exhibited their products and se...
